Scope of the General Terms and Conditions for Jedox Standard Software and Jedox Software Content
Jedox AG
The German version of our „Allgemeine Geschäftsbedingungen für die Überlassung von Standardsoftware (Perpetual Lizenzen) und Software Content der Jedox AG mit Sitz in D-79098 Freiburg im Breisgau, Deutschland“, in the following set out under A, apply with respect to our German speaking customers who purchased a Jedox product through Jedox AG.
The German version of our „Allgemeine Geschäftsbedingungen für die On-Premises Subscription Nutzung“ („Jedox Subscription“) von Standardsoftware der Jedox AG mit Sitz in D-79098 Freiburg („Jedox“ oder „wir“)“, in the following set out under B, apply with respect to our German speaking customers who purchased a Jedox product through Jedox AG.
The German version of our „ Allgemeine Geschäftsbedingungen für die entgeltliche Nutzung von Standardsoftware über das Internet durch die „Jedox Cloud“ („Software as a Service“, kurz „SaaS“) der Jedox AG mit Sitz in D-79098 Freiburg („Jedox“ oder „wir“)“, in the following set out under C, apply with respect to our German speaking customers who purchased a Jedox product through Jedox AG.
Where we communicate with a client as defined in the previous sentence (Sentence 1) in English, the English version of our “General Terms and Conditions for the Sale of Standard Software (Perpetual Licenses) and Software Content of Jedox AG, Registered Office in 79098 Freiburg, Germany “, in the following set out under D, applies, if the customer purchased a Jedox product through Jedox AG.
Where we communicate with a client as defined in the previous sentence (Sentence 1) in English, the English version of our “General terms and conditions for the on-premises subscription use (“Jedox Subscription”) of standard software of Jedox AG with domicile in D-79098 Freiburg, Germany ("Jedox“ or "we“) “, in the following set out under E, applies, if the customer purchased a Jedox product through Jedox AG.
Where we communicate with a client as defined in the previous sentence (Sentence 1) in English, the English version of our “General terms and conditions for the use of standard software over the internet with “Jedox Cloud” (“Software as a Service”, abbreviated “SaaS”) of Jedox AG domiciled in D-79098 Freiburg, Germany (“Jedox” or “we”)“, in the following set out under F, applies, if the customer purchased a Jedox product through Jedox AG.
Jedox France SAS
Where we communicate with a client in English, the English version of our „ General Terms and Conditions for the Sale of Standard Software (Perpetual Licenses) and Software Content of Jedox France SAS“, in the following set out under G, apply to any agreement entered into by Jedox France SAS and with respect to our customers located within France.
Where we communicate with a client in English, the English version of our „ General terms and conditions for the on-premises subscription use (“Jedox Subscription”) of Software of Jedox France SAS ("Jedox“ or "we“)“, in the following set out under H, apply to any agreement entered into by Jedox France SAS and with respect to our customers located within France.
Where we communicate with a client in English, the English version of our „General terms and conditions for the use of standard software over the internet (“Software as a Service”, abbreviated “SaaS”) of Jedox France SAS domiciled in 75008 Paris, France (“Jedox” or “we”)
(As of: December 2017) “, in the following set out under I, apply to any agreement entered into by Jedox France SAS and with respect to our customers located within France.
Jedox Inc.
Our „ General Terms and Conditions for the Provision of Standard Software (Perpetual Licenses) and Software Content of Jedox AG " by Jedox Inc., in the following set out under J, apply to any agreement entered into by Jedox Inc.
Our „ GENERAL TERMS AND CONDITIONS FOR ON-PREMISES SUBSCRIPTION LICENSE " by Jedox Inc., in the following set out under K, apply to any agreement entered into by Jedox Inc.
Our „ GENERAL TERMS AND CONDITIONS FOR THE USE OF SOFTWARE OVER THE INTERNET (“SOFTWARE AS A SERVICE,” ABBREVIATED “SaaS”)" by Jedox Inc., in the following set out under L, apply to any agreement entered into by Jedox Inc.
Jedox Pty Ltd
Our „ General Terms and Conditions of Business for the Sale of Standard Software (Perpetual Licenses) and Software Content of Jedox Pty Ltd ACN 137 055 068 (Jedox)" by Jedox Pty Ltd., in the following set out under M, apply to any agreement entered into by Jedox Pty Ltd.
Our „ General Terms and conditions for the subscription of Software licences in business transactions by Jedox Pty Ltd ACN 137 055 068" by Jedox Pty Ltd., in the following set out under N, apply to any agreement entered into by Jedox Pty Ltd.
Our „ General Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in business transactions by Jedox Pty Ltd ACN 137 055 068 (Jedox)" by Jedox Pty Ltd., in the following set out under O, apply to any agreement entered into by Jedox Pty Ltd.
Jedox Pte Ltd
Our „ Terms and Conditions of Business for Standard Software (Perpetual Licenses) and Software Content of Jedox Pte Ltd " by Jedox Pte Ltd., in the following set out under P, apply to any agreement entered into by Jedox Pte Ltd.
Our „ Terms and conditions for the subscription of Software licences in business transactions" by Jedox Pte Ltd., in the following set out under Q, apply to any agreement entered into by Jedox Pte Ltd.
Our „ Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in Business Transactions " by Jedox Pte Ltd., in the following set out under R, apply to any agreement entered into by Jedox Pte Ltd.
(Stand: November 2017)
1.1 Unsere Angebote, Lieferungen und sonstige Leistungen bezogen auf die Überlassung von Perpetual Lizenzen der Standardsoftware und/ oder Jedox Software Content (im Folgenden „Software“) - auch zukünftige - gegenüber den in Ziff. 1.3 genannten Personen erfolgen ausschließlich auf der Grundlage dieser Allgemeinen Geschäftsbedingungen für die Überlassung von Standardsoftware (Perpetual Lizenzen) und Software Content (nachfolgend bezeichnet als „Lizenzbedingungen“). Entgegenstehende oder in unseren Lizenzbedingungen nicht enthaltene anderslautende Bedingungen des Kunden erkennen wir nicht an.
1.2 Unter „Standardsoftware“ wird die Jedox Suite (inkl. Programme, Programm-Module, Tools, etc.) die auf Basis von allgemeinen Marktanforderungen für wiederholt auftretende, vergleichbare und somit standardisierbare Aufgabenstellungen bei verschiedenen Anwendern entwickelt wird, einschließlich der dazugehörenden Dokumentation, verstanden. Sie stellt eine einheitliche Plattform dar, die durch Konfiguration an individuelle Anforderungen einzelner Kunden angepasst werden kann. Es handelt sich um die jeweils aktuellste Version der Jedox Suite.
Unter „Software Content“ wird eine standardisierte Anwendung der Programme, Programm-Module, Tools, etc. der Standardsoftware (Jedox Suite) für abgegrenzte Problembereiche, Lösungsszenarien und Einsatzgebiete (einschließlich der dazugehörenden Dokumentation) verstanden. Jedox Software Content wird auf Basis von allgemeinen Marktanforderungen für wiederholt auftretende, vergleichbare und somit standardisierbare Aufgabenstellungen bei verschiedenen Anwendern entwickelt. Sie lassen sich durch Konfiguration und Parametrisierung an individuelle Strukturen, Prozesse, Richtlinien, Vorgehensweisen etc. anpassen. Unter Software Content fallen beispielsweise Jedox Models, Connectors und Building Blocks.
1.3 Unsere Lizenzbedingungen gelten nur gegenüber Personen, die bei Abschluss des Vertrages in Ausübung ihrer gewerblichen oder selbständigen beruflichen Tätigkeit handeln („Unternehmer“) sowie gegenüber juristischen Personen des öffentlichen Rechts oder einem öffentlich-rechtlichen Sondervermögen. Sie gelten nicht gegenüber natürlichen Personen, die den Vertrag zu einem Zweck abschließen, der weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden kann („Verbraucher“).
2.1 Gegenstand dieses Vertrages ist die Überlassung der in der Auftragsbestätigung bzw. dem Angebot näher bezeichneten und von uns entwickelten und vertriebenen Software. Die Bereitstellung des Source-Codes der Software ist nicht Vertragsbestandteil. Die Überlassung von eventuell für den Betrieb erforderlicher Hardware, Drittsoftware und sonstiger Softwarebestandteile, sind ebenfalls nicht Gegenstand dieses Vertrages. Diese wird durch den Kunden in eigener Verantwortung erworben bzw. lizenziert.
2.2 Die auf unserer Homepage, auf dem Jedox Marketplace und in Produktkatalogen enthaltenen Angaben und Informationen werden nur dadurch zu rechtsverbindlichen Bestandteilen des Vertrages, dass der Vertrag ausdrücklich auf sie Bezug nimmt.
2.3 Für den Inhalt des Vertragsverhältnisses sowie für den Liefer- und Leistungsumfang ist allein unsere schriftliche Auftragsbestätigung maßgebend, im Falle eines verbindlichen Angebots unsererseits und dessen fristgerechter Annahme das Angebot. Nebenabreden, mündliche Erklärungen von Angestellten oder Vertretern sowie Änderungen bestätigter Aufträge (einschließlich Änderungen an Liefergegenständen) bedürfen zu ihrer Wirksamkeit der schriftlichen Bestätigung durch uns; die telekommunikative Übermittlung genügt.
3.1 Produktbeschreibungen auf unserer Homepage anhand von Testprogrammen, in Katalogen, Prospekten etc. stellen keine Beschaffenheitsgarantien dar.
3.2 An unseren Angebotsunterlagen, insbesondere an Testprogrammen, Abbildungen und Kostenvoranschlägen behalten wir uns alle Eigentumsrechte, Urheberrechte und gewerblichen Schutzrechte (einschließlich des Rechts zur Anmeldung dieser Rechte) vor. Die aufgeführten Unterlagen sind uns auf unser Verlangen unverzüglich zurückzugeben, wenn unser Angebot nicht angenommen wird.
3.3 Technische Änderungen behalten wir uns vor, soweit der gewöhnliche oder der nach dem Vertrag vorausgesetzte Gebrauch des Liefergegenstandes nicht wesentlich und nicht nachteilig beeinträchtigt wird und die Änderung dem Kunden zuzumuten ist.
4.1 Liefer- und Leistungsfristen sind nur verbindlich, wenn sie von uns ausdrücklich schriftlich bestätigt wurden.
4.2 Die Lieferung unserer Software (= Leistungserbringung) erfolgt durch elektronische Übermittlung des Lizenzkeys an die vom Kunden in das Angebotsformular eingetragene E-Mail-Adresse. Alternativ ist nach Aufforderung des Kunden auch eine Lieferung des Lizenzkeys per Fax oder Brief möglich. Die jeweils aktuelle Version unserer Standardsoftware steht zum Download auf unserer Webseite bereit, die jeweils aktuelle Version des Software Contents steht im Jedox Marketplace zur Verfügung.
4.3 Die Lieferfrist verlängert sich - auch innerhalb eines Verzugs - angemessen bei Eintritt höherer Gewalt und allen unvorhersehbaren, nach Vertragsabschluss eintretenden Hindernissen, die wir nicht zu vertreten haben, soweit solche Hindernisse nachweislich auf die Erbringung der geschuldeten Leistung von Einfluss sind. Dies gilt auch dann, wenn diese Umstände bei Vorlieferanten eintreten. Beginn und Ende derartiger Hindernisse teilen wir dem Kunden baldmöglichst mit. Wenn die Behinderung länger als drei Monate dauert oder feststeht, dass sie länger als drei Monate dauern wird, können sowohl der Kunde als auch wir vom Vertrag zurücktreten.
4.4 Geraten wir infolge einfacher Fahrlässigkeit mit der Lieferung oder Leistung in Verzug, ist unsere Haftung für den Schadensersatz wegen der Liefer- bzw. Leistungsverzögerung, der neben der Lieferung/Leistung verlangt werden kann, für jede vollendete Woche des Verzugs auf 0,75 % des Liefer-/Leistungswertes, maximal jedoch auf 5 % des Liefer-/Leistungswertes begrenzt. Macht der Kunde in den genannten Fällen Schadensersatz statt der Lieferung bzw. Leistung geltend, ist dieser Schadensersatzanspruch auf 15 % des Liefer-/Leistungswertes begrenzt. Die Haftungsbegrenzung nach den vorstehenden Sätzen 1 und 2 gelten nicht bei einem Verzug infolge groben Verschuldens, ferner nicht bei einer Verletzung von Leben, Körper oder Gesundheit sowie bei einem Fixgeschäft, d. h. bei einem Geschäft, bei dem das Geschäft mit der Einhaltung der fest bestimmten Leistungszeit steht und fällt.
5.1 Soweit nichts anderes vereinbart wurde, gelten die in unserer aktuellen Preis- und Konditionenliste aufgeführten Preise zuzüglich Umsatzsteuer in der jeweiligen gesetzlichen Höhe und zuzüglich Versandkosten.
5.2 Unsere Rechnungen sind, soweit nichts anderes vereinbart wird, dreißig (30) Tage nach Rechnungsdatum ohne Abzug zur Zahlung fällig. Die Zahlung gilt erst dann als erfolgt, wenn wir über den gesamten Betrag regressfrei verfügen können (Zahlungseingang).
5.3 Schecks werden nur nach besonderer Vereinbarung zwischen den Parteien entgegengenommen und gelten erst nach vorbehaltloser Gutschrift als Zahlung. Sämtliche insoweit entstehende Kosten, insbesondere Bank-, Diskont- und sonstige Spesen zuzüglich Umsatzsteuer gehen zu Lasten des Kunden und sind sofort fällig.
5.4 Eine Aufrechnung oder die wie eine Aufrechnung wirkende Zurückbehaltung von Zahlungen ist nur wegen von uns anerkannter, nicht bestrittener, entscheidungsreifer oder rechtskräftig festgestellter Rechtsansprüche des Kunden statthaft. Dies gilt nicht für Rechtsansprüche des Kunden, die auf Mängelbeseitigungs- oder Fertigstellungskosten gerichtet sind.
5.5 Ab Verzugseintritt können Verzugszinsen in Höhe von neun (9) Prozentpunkten p. a. über dem jeweiligen Basiszinssatz berechnet werden. Den Vertragsparteien bleibt der Nachweis eines höheren bzw. wesentlich niedrigeren tatsächlichen Schadens unbenommen. Unser Recht, bereits ab Fälligkeit bei einem beiderseitigen Handelsgeschäft Fälligkeitszinsen in Höhe von vier Prozentpunkten p. a. über dem jeweiligen Basiszinssatz, mindestens 5 % p. a., verlangen zu können, bleibt unberührt
5.6 Wird nach Vertragsschluss erkennbar, dass unser Zahlungsanspruch durch mangelnde Leistungsfähigkeit des Kunden gefährdet wird, sind wir berechtigt, unsere Leistung und leistungsvorbereitende Handlungen zu verweigern. Das Leistungsverweigerungsrecht entfällt, wenn die Zahlung bewirkt oder Sicherheit für sie geleistet wird. Zur Zahlung/Sicherheitsleistung können wir dem Kunden eine angemessene Frist setzen. Nach erfolglosem Fristablauf sind wir berechtigt, von dem Vertrag zurückzutreten.
5.7 Bei Auslandslieferungen innerhalb der Europäischen Union hat der Kunde zum Nachweis seiner Verpflichtung zur Durchführung der Erwerbsbesteuerung im Einfuhrland seine Umsatzsteuer- Identifikationsnummer rechtzeitig vor dem vertraglichen Liefertermin mitzuteilen. Im Falle des Unterbleibens der rechtzeitigen und vollständigen Mitteilung behält sich Jedox die Berechnung der jeweils geltenden Umsatzsteuer vor
7.1 Soweit wir dem Kunden Software gegen Zahlung einer Einmalgebühr auf Dauer überlassen, erhält der Kunde das nicht ausschließliche zeitlich unbeschränkte Recht, die Software insoweit zu vervielfältigen, als dies für ein Laden, Anzeigen lassen, Ablaufen lassen, Übertragen oder Speichern der Software zeitgleich auf einem (1) Server zur gleichzeitigen Nutzung durch bis zu der vertraglich vereinbarten maximalen Anzahl von Nutzern erforderlich ist (bestimmungsgemäße Nutzung). Die Installation und Nutzung der Software auf einer Cloud-Plattform ist nicht gestattet. Der Kunde wird die Software nur bestimmungsgemäß benutzen und wird die Software zusätzlichen Nutzern nicht zur Verfügung stellen. Für Test-, Backup- oder Entwicklungssysteme können spezielle, separate Lizenzen erworben werden.
7.2 Soweit wir dem Kunden Software unentgeltlich überlassen haben, und diese unentgeltlich überlassene Software als Open Source Software lizenziert wurde, ergeben sich die Rechte und Pflichten des Kunden zudem aus der Open Source Lizenz, unter der die Software lizenziert wurde. Die jeweilige Open Source Lizenz ist der Software beigefügt.
7.3 Soweit wir dem Kunden Software unentgeltlich überlassen haben, und es sich bei der unentgeltlich überlassenen Software nicht um Open Source Software handelt („Freeware“), erhält der Kunde das nicht ausschließliche, zeitlich unbeschränkte, nicht übertragbare Recht, die Software insoweit zu vervielfältigen, als dies für ein Laden, Anzeigen lassen, Ablaufen lassen, Übertragen oder Speichern der Software erforderlich ist (bestimmungsgemäße Nutzung). Der Kunde wird die Software nur bestimmungsgemäß benutzen. Der Kunde ist unter keinen Umständen berechtigt, die Software ohne unsere schriftliche Zustimmung an Dritte zu veräußern oder Dritten unentgeltlich zu überlassen.
7.4 Der Kunde ist berechtigt, die Software zu dekompilieren, zu bearbeiten oder zu vervielfältigen, soweit dies notwendig ist, um die Interoperabilität der Software mit anderen Programmen herzustellen oder Fehler der Software zu beseitigen. Dies gilt jedoch nur unter der Voraussetzung, dass wir dem Kunden die hierzu notwendigen Informationen auf Anforderung nicht innerhalb angemessener Frist zugänglich gemacht haben. Darüber hinaus ist der Kunde nicht berechtigt, die Software zu dekompilieren, zu übersetzen, zu bearbeiten, zu arrangieren oder sonst umzuarbeiten.
7.5 Es ist dem Kunden nicht gestattet, Maßnahmen zu ergreifen, die die Datensicherheit und die Datenintegrität unserer Produkte gefährden könnten. Insbesondere dürfen unsere Produkte nicht für Spamming, unbefugte oder illegale Manipulation von Daten und alle Formen von Cyber-Attacken verwendet werden.
7.6 Im Falle einer Verletzung der Verpflichtung gemäß Ziffer 6.1 sind wir berechtigt, den Zugriff des Kunden zur Software oder dem Jedox Marketplace vorübergehend zu sperren. Weitergehende Ansprüche von Jedox bleiben unberührt. Wir informieren den Kunden unverzüglich über jede Sperrung.
7.7 Das Betreiben der Software von Drittunternehmen im Wege des Outsourcings bedarf unserer Zustimmung.
7.8 Der Kunde ist nicht berechtigt, Kopien oder Teilkopien der Software auf einem anderen Datenträger zu erstellen. Dies gilt nicht für die Erstellung einer Sicherungskopie. Der Kunde wird auf der erstellten Sicherungskopie den Vermerk „Sicherungskopie“ anbringen.
7.9 Der Kunde ist zur Veräußerung gekaufter Software an Dritte nur berechtigt, soweit
a) er selbst die Nutzung der Software vollständig aufgibt und vorhandene Kopien zerstört,
b) er uns den Namen und die Anschrift des Dritten mitteilt und
c) der Dritte uns gegenüber schriftlich sein Einverständnis mit diesen Lizenzbedingungen erklärt hat.
Der Kunde hat im Falle einer Veräußerung ins Ausland einschlägige exportrechtliche Beschränkungen zu beachten.
Im Falle eines Verstoßes des Kunden gegen diese Regeln schuldet er uns eine Vertragsstrafe in Höhe der Hälfte des Betrages, den der Dritte nach unserer dann gültigen Preis- und Konditionenliste hätte zahlen müssen, zumindest in Höhe der Hälfte des mit dem Kunden vereinbarten Kaufpreises.
7.10 Der Kunde ist unter keinen Umständen berechtigt, die Software ohne unsere schriftliche Zustimmung auf Dauer oder vorübergehend an Dritte zu vermieten, zu verleasen oder sonst dritten Personen zugänglich zu machen. Als Dritte gelten nicht Arbeitnehmer des Kunden, solange sie die Software innerhalb ihres bestehenden Arbeitsverhältnisses vertragsgemäß nutzen.
7.11 Erwirbt der Kunde von uns eine Schnittstelle („Connector“) für den Datenaustausch zwischen der Software und einer Drittsoftware, so ist der Kunde in der Pflicht, auch die Drittsoftware nach den Vorgaben des Drittanbieters zu lizensieren.
7.12 Eine Lizenz für Software Content ist nur zur Benutzung in Verbindung mit einer Standardsoftware-Lizenz gestattet. Bei einer Standardsoftware-Lizenz handelt sich stets um nutzerbezogene „Named-User“-Lizenzen.
8.1 Soweit wir dem Kunden Standardsoftware gegen Zahlung einer Einmalgebühr auf Dauer überlassen haben, gilt Folgendes:
8.1.1 Der Kunde ist verpflichtet, den Liefergegenstand unverzüglich zu untersuchen, und Mängel jeglicher Art unter Angabe von Art und Umfang des Mangels schriftlich zu rügen. Bei Sachmängeln erfolgt dies unter Beschreibung der Zeit des Auftretens der Mängel und der näheren Umstände. Die Rüge muss uns bei offensichtlichen Mängeln innerhalb von acht Werktagen ab Lieferung, bei versteckten Mängeln innerhalb von acht Werktagen nach Entdeckung zugehen. Entspricht die Rüge nicht den genannten Erfordernissen, gilt der Liefergegenstand als genehmigt. Zeigt der Kunde ihm bekannte oder offensichtliche Mängel nicht unverzüglich an, sind die Rechte des Kunden auf Minderung oder Kündigung wegen dieser Mängel ausgeschlossen. Das gleiche gilt bei versteckten Mängeln, die nicht innerhalb von acht Werktagen ab Entdeckung angezeigt werden.
8.1.2 Kann nach einer Mängelanzeige des Kunden eine Vertragswidrigkeit des Liefergegenstands nicht festgestellt werden, hat uns der Kunde die im Zusammenhang mit der Prüfung des Liefergegenstands entstandenen Kosten zu ersetzen, wenn die unberechtigte Mängelanzeige auf ein Verschulden des Kunden zurückzuführen ist.
8.1.3 Sachmängelrechte können nur entstehen, wenn der Liefergegenstand bei Gefahrübergang einen Sachmangel aufweist. Keine Sachmängelansprüche entstehen bei unsachgemäßer Verwendung oder Behandlung des Liefergegenstands, ungeeigneten Umgebungs- oder Betriebsbedingungen, Herbeiführung eines Mangels durch vom Kunden durchgeführte Änderungen, unzureichender Wartung etc. Bei Fragen zur Verwendung des Liefergegenstands sind insbesondere auch die dazugehörigen Dokumentationen sowie die produktbezogenen Angaben in der Jedox Knowledge Base (https://knowledgebase.jedox.com) heranzuziehen.
8.1.4 Vorbehaltlich der Bestimmungen von Ziff. 8.1.3 kann der Kunde als Nacherfüllung nach unserer Wahl entweder die Beseitigung des Mangels (Nachbesserung) oder die Lieferung eines mangelfreien Liefergegenstands (Ersatzlieferung) verlangen. Die zum Zweck der Nacherfüllung erforderlichen Aufwendungen trägt der Kunde, soweit sie sich dadurch erhöhen, dass der Liefergegenstand an einen anderen Ort als die Niederlassung des Kunden verbracht wird, es sei denn, die Verbringung entspricht ihrem bestimmungsgemäßen Gebrauch. Sind wir zur Nachbesserung/Ersatzlieferung nicht bereit oder nicht in der Lage, insbesondere verzögert sich diese über angemessene Fristen hinaus aus Gründen, die wir zu vertreten haben, oder schlägt in sonstiger Weise die Nachbesserung/Ersatzlieferung fehl, so ist der Kunde, sofern weitere Nacherfüllungsversuche für ihn unzumutbar sind, nach seiner Wahl berechtigt, von dem Vertrag zurückzutreten oder den Kaufpreis zu mindern. Wegen eines nur unerheblichen Mangels kann der Kunde nur mit unserer Zustimmung vom Vertrag zurücktreten.
8.1.5 Sobald der Kunde sein Recht zum Rücktritt vom Vertrag ausübt, endet sein Nutzungsrecht an der überlassenen Software. In diesem Fall muss der Kunde die Software von allen Speichermedien entfernen sowie sämtliche Kopien der Software zerstören und uns hiervon schriftlich Mitteilung machen.
8.1.6 Die Verjährungsfrist für Sachmängelansprüche beträgt - vorbehaltlich Satz 2 - ein Jahr. Bei einer von uns zu vertretenden Verletzung von Leben, Körper oder Gesundheit sowie in den Fällen des Vorsatzes und der groben Fahrlässigkeit beträgt die Verjährungsfrist für Sachmängelansprüche zwei Jahre.
8.1.7 Für Schäden wegen Mangelhaftigkeit der Ware haften wir nur in den in Ziff. 10 genannten Grenzen.
8.2 Zeitlich befristet und unentgeltlich zur Verfügung gestellte Testprogramme oder Software werden leihweise überlassen, sodass sich diesbezüglich insbesondere Haftung und Mängelhaftung nach den gesetzlichen Vorschriften der Leihe bestimmen.
8.3 Bei der unentgeltlichen Überlassung von Software gemäß Ziff. 7.2 und
7.3 bestimmen sich die Rechte des Kunden bei Sachmängeln nach den gesetzlichen Vorschriften der Schenkung.
9.1 Soweit wir dem Kunden Standardsoftware gegen Zahlung einer Einmalgebühr auf Dauer überlassen haben, gilt Folgendes:
9.1.1 Soweit der Liefergegenstand einen Rechtsmangel aufweist, kann der Kunde nach unserer Wahl eine rechtlich einwandfreie Nutzungsmöglichkeit an dem Liefergegenstand oder einem gleichwertigen Liefergegenstand verlangen.
9.1.2 Der Kunde unterrichtet uns unverzüglich schriftlich, falls Dritte Schutzrechte (z.B. Urheber- oder Patentrechte) am Liefergegenstand gegen ihn geltend machen. Der Kunde ermächtigt uns, die Auseinandersetzung mit dem Dritten allein zu führen. Solange wir von dieser Ermächtigung Gebrauch machen, darf der Kunde von sich aus die Ansprüche des Dritten nicht ohne unsere Zustimmung anerkennen; wir wehren dann die Ansprüche des Dritten auf eigene Kosten ab und stellen den Kunden von allen mit der Abwehr dieser Ansprüche verbundene Kosten frei, soweit diese nicht auf pflichtwidrigem Verhalten des Kunden (z.B. der vertragswidrigen Nutzung des Liefergegenstandes) beruhen.
9.1.3 Für Schäden aufgrund von Rechtsmängeln des Liefergegenstands haften wir nur in den in Ziff. 10 genannten Grenzen.
9.2 Bei der unentgeltlichen Überlassung von Software gemäß Ziff. 7.1.2 und 7.1.3 bestimmen sich die Rechte des Kunden bei Rechtsmängeln nach den gesetzlichen Vorschriften der Schenkung.
10.1 Soweit wir dem Kunden Standardsoftware gegen Zahlung einer Einmalgebühr auf Dauer überlassen haben, gilt Folgendes:
10.1.1 Wir haften entsprechend den Vorschriften des Produkthaftungsgesetzes sowie in den Fällen zu vertretenden Unvermögens und zu vertretender Unmöglichkeit. Ferner haften wir für Schäden nach den gesetzlichen Bestimmungen in den Fällen des Vorsatzes, der groben Fahrlässigkeit, bei Übernahme einer Garantie sowie bei einer von uns zu vertretenden Verletzung von Leben, Körper oder Gesundheit. Verletzen wir im Übrigen mit einfacher Fahrlässigkeit eine Pflicht, deren Erfüllung die ordnungsgemäße Durchführung des Vertrages erst ermöglicht und auf deren Einhaltung der Kunde regelmäßig vertrauen darf, oder eine Pflicht, deren Verletzung die Erreichung des Vertragszwecks gefährdet, ist unsere Ersatzpflicht auf den vertragstypischen, vorhersehbaren Schaden begrenzt; Ziff. 4.4 - Haftungsbegrenzung bei Lieferverzögerung - bleibt unberührt. In allen anderen Fällen der Haftung sind Schadensersatzansprüche wegen der Verletzung einer Pflicht aus dem Schuldverhältnis sowie wegen unerlaubter Handlung ausgeschlossen, sodass wir insoweit nicht für entgangenen Gewinn oder sonstige Vermögensschäden des Kunden haften.
10.1.2 Hat es der Kunde versäumt, sich durch Datensicherung vor Datenverlust zu schützen, ist unsere Haftung in den Fällen einfacher Fahrlässigkeit auf den Wiederherstellungsaufwand bei vorhandener Datensicherung beschränkt.
10.1.3 Soweit unsere Haftung aufgrund der vorstehenden Bestimmungen ausgeschlossen oder beschränkt ist, gilt dies auch für die persönliche Haftung unserer Angestellten, Arbeitnehmer, Mitarbeiter, Vertreter und Erfüllungsgehilfen.
10.2 Bei der unentgeltlichen Überlassung von Software gemäß Ziff. 7.2 und 7.3 haften wir nur für Vorsatz und grobe Fahrlässigkeit.
12.1 Jedox hat das Recht, Einsicht in die Aufzeichnungen und IT-Systeme des Lizenznehmers zu nehmen, um die Einhaltung der Vertragsbedingungen zu prüfen insbesondere daraufhin, ob der Kunde die Software qualitativ und quantitativ im Rahmen der Lizenzvereinbarungen nutzt („Auditierung“). Hierzu wird der Kunde uns auf erstes Verlangen Auskunft hinsichtlich der Anzahl der Benutzer, der eingesetzten Systemumgebung und dem Versionsstand der vom Kunden eingesetzten Software erteilen, Einsicht in für die Prüfung der vertragsgemäßen Nutzung erforderliche Dokumente und Unterlagen gewähren sowie eine Überprüfung der für die vertragsgegenständliche Software eingesetzten Hardware- und Softwareumgebung durch uns ermöglichen. Die Jedox AG darf hierzu auch einen Dritten beauftragen. Die Jedox AG wird den Lizenznehmer mindestens zehn (10) Arbeitstage vor einer solchen Einsichtnahme hierüber schriftlich informieren, es sei denn, dass Jedox konkrete Anhaltspunkte für eine nicht vertragsgemäße Nutzung der Software vorliegen und eine Ankündigung den Zweck der Auditierung gefährden würde. Die Einsichtnahme erfolgt zu den bei dem Kunden üblichen Geschäftszeiten in dessen Geschäftsräumen und wird, soweit möglich, die Geschäftsabläufe des Lizenznehmers nicht mehr als notwendig beeinträchtigen.
12.2 Ergibt die Auditierung eine Überschreitung der erworbenen Lizenzanzahl um mehr als 5 % (fünf Prozent) oder eine anderweitige erhebliche nicht vertragsgemäße Nutzung (insbesondere eine unzulässige Bearbeitung oder Umgestaltung der Software), so trägt der Kunde die Kosten der Auditierung, andernfalls trägt die Kosten Jedox. Eine Auditierung soll höchstens einmal pro Kalenderjahr durchgeführt werden, es sei denn, dass Jedox konkrete Anhaltspunkte für eine nicht vertragsgemäße Nutzung der Software vorliegen.
13.1 Die Vertragspartner verpflichten sich, alle ihnen vor oder bei der Vertragsdurchführung von dem jeweils anderen Vertragspartner zugehenden oder bekannt werdenden Gegenstände (z.B. Software, Unterlagen und Informationen), die rechtlich geschützt sind oder Geschäfts- oder Betriebsgeheimnisse enthalten oder als vertraulich bezeichnet sind, auch über das Vertragsende hinaus fünf (5) weitere Jahre vertraulich zu behandeln, es sei denn, sie werden ohne Verstoß gegen die Geheimhaltungspflicht öffentlich bekannt. Die Vertragspartner verwahren und sichern diese Gegenstände so, dass ein Zugang durch Dritte ausgeschlossen ist.
13.2 Der Kunde macht die Liefergegenstände nur solchen Mitarbeitern und sonstigen Dritten zugänglich, die den Zugang zur Ausübung ihrer Dienstaufgaben benötigen. Er belehrt diese Personen über die Geheimhaltungsbedürftigkeit der Liefergegenstände. Bei Anfragen von Dritten, Gerichts- oder Verwaltungsbehörden betreffend die Offenlegung von vertraulichen Informationen hat der Kunde uns unverzüglich schriftlich oder in Textform zu informieren und uns in seinen Bestrebungen zur Verhinderung der Offenlegung der vertraulichen Informationen zu unterstützen.
13.3 Wir verarbeiten die zur Geschäftsabwicklung erforderlichen Daten des Kunden unter Beachtung der datenschutzrechtlichen Vorschriften. Wir dürfen den Kunden unter Nennung des vollen Firmennamens und unter Nutzung des Firmenlogos in Marketingmaterialien (einschließlich Webseiten) als Referenzkunden benennen.
13.4 Mit Ausnahme von Ziffer 13.3 begründen die vorstehenden Regelungen keinerlei immaterialgüterrechtlichen Nutzungsrechte. Sämtliche unter diesem Vertrag eingeräumten Nutzungsrechte bleiben von den vorstehenden Regelungen unberührt
14.1 Sofern nichts anderes vereinbart ist, ist Erfüllungsort unser Geschäftssitz in Freiburg im Breisgau.
14.2 Für diese Lizenzbedingungen und die gesamten Rechtsbeziehungen zwischen uns und dem Kunden gilt das Recht der Bundesrepublik Deutschland unter Ausschluss des UN-Kaufrechts.
14.3 Soweit der Kunde Kaufmann im Sinne des Handelsgesetzbuches, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen ist, ist Gerichtsstand für sämtliche Rechte und Pflichten der Vertragsbeteiligten aus Geschäften jeder Art - auch für Wechsel- und Scheckstreitigkeiten - unser Geschäftssitz. Entsprechendes gilt, wenn der Kunde keinen allgemeinen Gerichtsstand im Inland (Bundesrepublik Deutschland) hat, nach Vertragsabschluss seinen Wohnsitz oder gewöhnlichen Aufenthalt aus dem Inland verlegt oder sein Wohnsitz oder gewöhnlicher Aufenthaltsort zum Zeitpunkt der Klageerhebung nicht bekannt ist. Wir sind jedoch auch berechtigt, den Kunden an dessen allgemeinen Gerichtsstand zu verklagen.
5. Rechte und Pflichten des Kunden
5.1 Der Kunde erhält das nicht ausschließliche, zeitlich auf die Laufzeit des On-Premises-Subscription-Nutzungsvertrages beschränkte, nicht übertragbare oder untervermietbare Recht, die Software insoweit zu vervielfältigen und zu nutzen, als dies für ein Installieren, Laden, Anzeigen lassen, Ablaufen lassen, Übertragen oder Speichern der Software zeitgleich auf einem (1) Server zur gleichzeitigen Nutzung durch bis zu der vertraglich vereinbarten maximalen Anzahl von Nutzern erforderlich ist (bestimmungsgemäße Nutzung). Der Kunde wird die Software nur bestimmungsgemäß nutzen und wird die Software zusätzlichen Nutzern nicht zur Verfügung stellen. Für Test-, Backup- oder Entwicklungssysteme können spezielle, separate Lizenzen vereinbart bzw. erworben werden. § 69d Abs. 1 und Abs. 3 UrhG bleiben unberührt. Der Kunde hat keinen Anspruch auf Herausgabe oder Nutzung des Source Codes der Software.
5.2 Der Kunde ist nicht berechtigt, die Software zu dekompilieren, es sei denn dies ist gem. § 69e UrhG zulässig. Des Weiteren ist der Kunde nicht berechtigt, die Software zu bearbeiten, zu übersetzen, umzuarbeiten oder zu vervielfältigen, es sei denn dies ist notwendig für die bestimmungsgemäße Nutzung, insbesondere um einen Mangel der Software zu beseitigen. Dies gilt jedoch nur unter der Voraussetzung, dass wir dem Kunden die hierzu notwendigen Informationen auf Anforderung nicht innerhalb angemessener Frist zugänglich gemacht haben, wir uns mit der Beseitigung des Mangels in Verzug befinden, sie unberechtigt ablehnen oder aus sonstigen, in unserem Verantwortungsbereich liegenden Gründen zur Mangelbeseitigung außerstande sind. Der Kunde darf mit vorstehenden Maßnahmen keine Dritten beauftragen, die Wettbewerber von Jedox sind, sofern er nicht nachweist, dass die Gefahr der Preisgabe von Betriebs- und Geschäftsgeheimnissen ausgeschlossen ist.
5.3 Der Kunde ist nicht berechtigt die Datenschutzvorrichtungen oder die Integrität von Jedox Produkten zu gefährden. Insbesondere dürfen die Jedox Software Lizenzen nicht für Spamming, illegale Datenmanipulationen oder jede andere Art von Cyber-Angriffen verwendet werden.
5.4 Sollte der Kunde eine dieser genannten Vorgaben verletzen, so kann Jedox dem Kunden temporär den Zugang zur Software, Software Content oder dem Jedox Marketplace entziehen.
5.5 Das Betreiben der Software von Drittunternehmen im Wege des Outsourcings bedarf unserer Zustimmung.
5.6 Der Kunde ist nicht berechtigt, Kopien oder Teilkopien der Software auf einem anderen Datenträger zu erstellen. Dies gilt nicht für die Erstellung einer Sicherungskopie. Der Kunde wird auf der erstellten Sicherungskopie den Vermerk „Sicherungskopie“ anbringen.
5.7 Der Kunde ist nicht berechtigt, die ihm überlassene Software bzw. Kopien der Software Dritten zu überlassen. Insbesondere ist es ihm nicht gestattet, die Software zu veräußern, zu verleihen, zu vermieten oder in sonstiger Weise unterzulizenzieren oder die Software öffentlich wiederzugeben oder zugänglich zu machen, soweit dies nicht für den bestimmungsgemäßen Gebrauch, insbesondere die Installation, den Betrieb und die Wartung der Software, zwingend erforderlich ist.
5.8 Verstößt der Kunde gegen eine der vorstehenden Bestimmungen, werden sämtliche im Rahmen des On-Premises-Subscription-Nutzungsvertrages erteilten Nutzungsrechte sofort unwirksam und fallen automatisch an uns zurück. In diesem Fall hat der Kunde die Nutzung der Software unverzüglich und vollständig einzustellen, sämtliche auf seinen Systemen installierte Kopien der Software zu löschen sowie gegebenenfalls erstellte Sicherungskopien zu löschen oder uns auszuhändigen.
6. Entgelt, Fälligkeit, Zahlungsverzug, Umsatzsteuer bei Lieferungen ins Ausland
6.1 Soweit nichts anderes vereinbart wurde, bestimmt sich das Entgelt für die Gebrauchsgewährung während der Mindestlaufzeit nach unserer aktuellen Preis- und Konditionenliste zuzüglich Umsatzsteuer. Nach Ablauf der Mindestlaufzeit gilt bei einem neuen Vertragsabschluss jeweils das in unserer aktuellen Preis- und Konditionenliste für die einjährige Laufzeit genannte Entgelt zuzüglich Umsatzsteuer, sofern nicht eine neue Mindestlaufzeit vereinbart wird.
6.2 Das Entgelt wird, sofern nicht anders vereinbart, für die vereinbarte Mindestlaufzeit im Voraus am 3. Werktag der vereinbarten Mindestlaufzeit fällig. Nach Ablauf der Mindestlaufzeit wird, sofern der Vertrag nicht beendet wurde, das Entgelt für den jeweils folgenden 12-Monats-Zeitraum immer im Voraus am 3. Werktag des jeweiligen 12 Monats-Zeitraums fällig.
6.3 Ab Verzugseintritt können Verzugszinsen in Höhe von neun Prozentpunkten p. a. über dem jeweiligen Basiszinssatz berechnet werden. Den Vertragsparteien bleibt der Nachweis eines höheren bzw. wesentlich niedrigeren tatsächlichen Schadens unbenommen. Unser Recht, bereits ab Fälligkeit bei einem beiderseitigen Handelsgeschäft Fälligkeitszinsen in Höhe von 5 % p. a., verlangen zu können, bleibt unberührt.
7. Laufzeit und Kündigung
7.1 Die Laufzeit des Vertrages richtet sich nach dem in dem Angebot festgelegten Zeitraum (im Folgenden „Mindestlaufzeit“ genannt). Wird keine Mindestlaufzeit im Angebot vereinbart, gilt eine Mindestlaufzeit von 12 Monaten. Anschließend verlängert der On-Premises-Subscription-Nutzungsvertrag sich automatisch um jeweils den Zeitraum der Mindestlaufzeit, maximal jedoch um 24 Monate („Verlängerungszeitraum“), wenn er nicht von einer der Parteien mit einer Frist von 90 Tagen zum Ende der Mindestlaufzeit oder eines Verlängerungszeitraums gekündigt wird.
7.2 Der On-Premises-Subscription-Nutzungsvertrag kann darüber hinaus von jeder Vertragspartei ohne Einhaltung einer Frist aus wichtigem Grund schriftlich gekündigt werden. Ein wichtiger Grund, der uns zur Kündigung berechtigt, liegt insbesondere vor, wenn der Kunde unsere Rechte dadurch verletzt, dass er die Software über das nach diesem Vertrag gestattet Maß hinaus nutzt und die Verletzung auch nach unserer Abmahnung nicht innerhalb angemessener Frist abstellt.
7.3 Die Kündigung muss schriftlich erfolgen.
7.4 Im Falle einer Kündigung endet das Nutzungsrecht des Kunden an der Software. In diesem Fall muss der Kunde umgehend die Software von allen Speichermedien entfernen sowie sämtliche Kopien der Software zerstören und uns hiervon schriftlich, durch eine unterschriebene Löschbestätigung, Mitteilung machen.
8. Instandhaltung, Gewährleistung
8.1 Wir leisten Gewähr für die Aufrechterhaltung der vertraglich vereinbarten Beschaffenheit der Software während der Laufzeit des On-Premises-Subscription-Nutzungsvertrages sowie dafür, dass einer vertragsgemäßen Nutzung der Software keine Rechte Dritter entgegenstehen. Wir werden auftretende Sach- und Rechtsmängel an der Software in angemessener Zeit nach Zugang einer Mängelrüge des Kunden beseitigen.
8.2 Der Kunde ist verpflichtet, uns Mängel der Software nach deren Entdeckung unverzüglich schriftlich anzuzeigen. Bei Sachmängeln erfolgt dies unter Beschreibung der Zeit des Auftretens der Mängel und der näheren Umstände.
8.3 Zeigt der Kunde ihm bekannte oder offensichtliche Mängel nicht innerhalb von acht Werktagen an, sind die Rechte des Kunden auf Minderung oder Kündigung wegen dieser Mängel ausgeschlossen.
8.4 Gewährleistungsrechte des Kunden sind ausgeschlossen, soweit der Kunde ohne unsere Zustimmung Änderungen an der Software vornimmt oder vornehmen lässt, es sei denn, der Kunde weist nach, dass die Änderungen für uns zumutbaren Auswirkungen auf Analyse und Beseitigung der Mängel haben und nicht ursächlich für den Mangel geworden sind. Die Rechte des Kunden wegen Mängeln bleiben unberührt, sofern der Kunde zur Vornahme von Änderungen, insbesondere im Rahmen der Ausübung des Selbstbeseitigungsrechtes berechtigt ist und diese fachgerecht ausgeführt und nachvollziehbar dokumentiert wurden.
8.5 Wir sind berechtigt aber nicht verpflichtet, die Software kontinuierlich weiterzuentwickeln und dem Kunden zusätzliche Funktionalitäten oder Erweiterungen der Software in Form von Updates zur Verfügung zu stellen. Wir sind berechtigt, die Systemanforderungen für Updates entsprechend der technischen Notwendigkeiten anzupassen. Der Kunde hat vor Einspielen von Updates sicherzustellen, dass seine Systeme den aktualisierten Systemvoraussetzungen entsprechen.
8.6 Wir werden den Kunden möglichst vor Bereitstellung von Updates, deren Installation für den reibungslosen Betrieb der Software erforderlich ist, über das Update, die Systemanforderungen und den Termin der Bereitstellung informieren. Der Kunde hat Updates innerhalb einer Frist von vier Wochen ab Bereitstellung des Updates selbstständig zu installieren. Dies kann auch die Aktualisierung von erforderlicher Drittsoftware, einschließlich des Betriebssystems, erfordern. Hierauf wird Jedox den Kunden hinweisen.
11. Beratung und Unterstützung bei der Installation bzw. Implementierung der Software
11.1 Im Zusammenhang mit der On-Premises-Subscription-Nutzung von Software erbringen wir nach den Anweisungen des Kunden unterstützende und beratende Leistungen bei der Installation bzw. Implementierung. Der Kunde beauftragt unsere Dienstleistungen in Form von Leistungstagen, vgl. Ziffer 1.3.
11.2 Der Kunde hat uns bei der Erbringung dieser Unterstützungs- und Beratungsleistungen durch angemessene Mitwirkung zu fördern. Der Kunde hat uns insbesondere unaufgefordert über Besonderheiten seiner IT-Systeme, die bei der Erbringung von Unterstützungsleistungen zu beachten sind, in Schrift- oder Textform zu informieren und technische und organisatorische Sicherheitsmaßnahmen zu treffen, um Datenverlust, Systemausfälle und andere Beeinträchtigungen seiner Systeme durch Unterstützungsleistungen von uns zu verhindern.
III. Abschließende Bestimmungen
12. Recht auf Audit hinsichtlich Einhaltung der Vertragsbedingungen
12.1 Jedox hat das Recht, Einsicht in die Aufzeichnungen und IT-Systeme des Kunden zu nehmen, um die Einhaltung der Vertragsbedingungen zu prüfen insbesondere daraufhin, ob der Kunde die Software qualitativ und quantitativ im Rahmen der Lizenzvereinbarungen nutzt („Auditierung“). Hierzu wird der Kunde uns auf erstes Verlangen Auskunft hinsichtlich der Anzahl der Benutzer, der eingesetzten Systemumgebung und dem Versionsstand der vom Kunden eingesetzten Software erteilen, Einsicht in für die Prüfung der vertragsgemäßen Nutzung erforderliche Dokumente und Unterlagen gewähren sowie eine Überprüfung der für die vertragsgegenständliche Software eingesetzten Hardware- und Softwareumgebung durch uns ermöglichen. Die Jedox AG darf hierzu auch einen Dritten beauftragen. Die Jedox AG wird den Kunden mindestens zehn (10) Arbeitstage vor einer solchen Einsichtnahme hierüber schriftlich informieren, es sei denn, dass Jedox konkrete Anhaltspunkte für eine nicht vertragsgemäße Nutzung der Software vorliegen und eine Ankündigung den Zweck der Auditierung gefährden würde. Die Einsichtnahme erfolgt zu den bei dem Kunden üblichen Geschäftszeiten in dessen Geschäftsräumen und wird, soweit möglich, die Geschäftsabläufe des Kunden nicht mehr als notwendig beeinträchtigen.
12.2 Ergibt die Auditierung eine Überschreitung der erworbenen Lizenzanzahl um mehr als 5 % (fünf Prozent) oder eine anderweitige erhebliche nicht vertragsgemäße Nutzung (insbesondere eine unzulässige Bearbeitung oder Umgestaltung der Software), so trägt der Kunde die Kosten der Auditierung, andernfalls trägt die Kosten Jedox. Eine Auditierung soll höchstens einmal pro Kalenderjahr durchgeführt werden, es sei denn, dass Jedox konkrete Anhaltspunkte für eine nicht vertragsgemäße Nutzung der Software vorliegen.
13. Geheimhaltung
13.1 Die Vertragspartner verpflichten sich, alle ihnen vor oder bei der Vertragsdurchführung von dem jeweils anderen Vertragspartner zugehenden oder bekannt werdenden Gegenstände (z.B. Software, Unterlagen und Informationen), die rechtlich geschützt sind oder Geschäfts- oder Betriebsgeheimnisse enthalten oder als vertraulich bezeichnet sind, auch über das Vertragsende hinaus vertraulich zu behandeln, es sei denn, sie werden ohne Verstoß gegen die Geheimhaltungspflicht öffentlich bekannt. Die Vertragspartner verwahren und sichern diese Gegenstände so, dass ein Zugang durch Dritte ausgeschlossen ist.
13.2 Der Kunde macht die Liefergegenstände nur solchen Mitarbeitern und sonstigen Dritten zugänglich, die den Zugang zur Ausübung ihrer Dienstaufgaben benötigen. Er belehrt diese Personen über die Geheimhaltungsbedürftigkeit der Liefergegenstände. Bei Anfragen von Dritten, Gerichts- oder Verwaltungsbehörden betreffend die Offenlegung von vertraulichen Informationen hat der Kunde uns unverzüglich schriftlich oder in Textform zu informieren und uns in seinen Bestrebungen zur Verhinderung der Offenlegung der vertraulichen Informationen zu unterstützen.
13.3 Wir verarbeiten die zur Geschäftsabwicklung erforderlichen Daten des Kunden unter Beachtung der datenschutzrechtlichen Vorschriften. Wir dürfen den Kunden unter Nennung des vollen Firmennamens und unter Nutzung des Firmenlogos in Marketingmaterialien (einschließlich Webseiten) als Referenzkunden benennen.
13.4 Mit Ausnahme von Ziffer 13.3 begründen die vorstehenden Regelungen keinerlei immaterialgüterrechtlichen Nutzungsrechte. Sämtliche unter diesem Vertrag eingeräumten Nutzungsrechte bleiben von den vorstehenden Regelungen unberührt.
13.5 Die Geheimhaltungspflicht besteht auch nach Beendigung des Vertrages für fünf Jahre fort.
14. Erfüllungsort, anwendbares Recht, Gerichtsstand, Vorrangklausel
14.1 Sofern nichts anderes vereinbart ist, ist Erfüllungsort unser Geschäftssitz in Freiburg im Breisgau.
14.2 Für diese On-Premises-Subscription-AGB und die gesamten Rechtsbeziehungen zwischen uns und dem Kunden gilt das Recht der Bundesrepublik Deutschland unter Ausschluss sämtlicher kollisionsrechtlicher Bestimmungen sowie des UN-Kaufrechts.
14.3 Soweit der Kunde Kaufmann im Sinne des Handelsgesetzbuches, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen ist, ist ausschließlicher Gerichtsstand für sämtliche Rechte und Pflichten der Vertragsbeteiligten aus Geschäften jeder Art - auch für Wechsel- und Scheckstreitigkeiten - unser Geschäftssitz. Entsprechendes gilt, wenn der Kunde keinen allgemeinen Gerichtsstand im Inland (Bundesrepublik Deutschland) hat, nach Vertragsabschluss seinen Wohnsitz oder gewöhnlichen Aufenthalt aus dem Inland (Bundesrepublik Deutschland) verlegt oder sein Wohnsitz oder gewöhnlicher Aufenthaltsort zum Zeitpunkt der Klageerhebung nicht bekannt ist. Wir sind jedoch auch berechtigt, den Kunden an dessen allgemeinen Gerichtsstand zu verklagen.
14.4 Bei Widersprüchen zwischen den On-Premises-Subscription-AGB und den Supportbedingungen gehen die Bestimmungen der On-Premises-Subscription-AGB vor.
15. Änderungsklausel
Diese On-Premises-Subscription-AGB können zwischen dem Kunden und Jedox durch entsprechende Vereinbarung wie nachfolgend beschrieben geändert werden: Jedox übermittelt dem Kunden die geänderten Bedingungen vor dem geplanten Inkrafttreten in Textform (z.B. E-Mail) und weist den Kunden auf die Neuregelungen sowie das Datum des geplanten Inkrafttretens gesondert hin. Zugleich wird Jedox dem Kunden eine angemessene, mindestens vier Wochen lange Frist für die Erklärung einräumen, ob der Kunde die geänderten Bedingungen für die weitere Inanspruchnahme der Leistungen akzeptiert. Erfolgt innerhalb dieser Frist, welche ab Erhalt der Nachricht in Textform zu laufen beginnt, keine Erklärung, so gelten die geänderten Bedingungen als vereinbart. Jedox wird den Kunden bei Fristbeginn gesondert auf diese Rechtsfolge, d.h. das Widerspruchsrecht, die Widerspruchsfrist und die Bedeutung des Schweigens hinweisen.
C
Allgemeine Geschäftsbedingungen für die entgeltliche Nutzung von Standardsoftware über das Internet durch die „Jedox Cloud“ („Software as a Service“, kurz „SaaS“) der Jedox AG mit Sitz in D-79098 Freiburg („Jedox“ oder „wir“)
(Stand: Dezember 2017)
I. Einleitende Bestimmungen
1.1 Angebote, Lieferungen und sonstige Leistungen bezogen auf die entgeltliche Nutzung von Software der Jedox AG (im Folgenden „Jedox“ genannt) im Rahmen der „Jedox Cloud“ - auch zukünftige - gegenüber Unternehmern (vgl. Ziff. 1.2) erfolgen ausschließlich auf der Grundlage dieser Allgemeine Geschäftsbedingungen für die entgeltliche Nutzung von Standardsoftware über das Internet („Software as a Service“, kurz „SaaS“) (nachfolgend bezeichnet als „SaaS-Bedingungen“). Entgegenstehende oder in diesen SaaS-Bedingungen nicht enthaltene anderslautende Bedingungen des Kunden werden nicht anerkannt.
1.2 Diese SaaS-Bedingungen gelten nur gegenüber Personen, die bei Abschluss des Vertrages in Ausübung ihrer gewerblichen oder selbständigen beruflichen Tätigkeit handeln („Unternehmer“) sowie, im Falle eines Inlandsgeschäfts, gegenüber inländischen juristischen Personen des öffentlichen Rechts oder einem inländischen öffentlich-rechtlichen Sondervermögen. Sie gelten nicht gegenüber natürlichen Personen, die den Vertrag zu einem Zweck abschließen, der weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden kann („Verbraucher“).
2.1 Wir stellen dem Kunden die Möglichkeit zur Verfügung, die in der Auftragsbestätigung bzw. dem Angebot näher bezeichnete Software entgeltlich, für die Dauer des Vertrages über das Internet („Software as a Service“) zu nutzen. Soweit vereinbart erbringen wir zudem Supportleistungen, insbesondere im Hinblick auf die Inbetriebnahme der Software und wie in den „Allgemeinen Geschäftsbedingungen für Software-Supportverträge bei In- und Auslandsgeschäften der Jedox AG mit Sitz in D-79098 Freiburg“ („Supportbedingungen“) festgelegt. Die Bereitstellung des Source Codes der Software ist nicht Vertragsgegenstand.
2.2 Die Verfügbarkeit der Software richtet sich nach Ziffer 9 der SaaS-Bedingungen.
2.3 Wir stellen dem Kunden weiterhin die Möglichkeit zur Verfügung „Software Content“ zu nutzen. Hierbei handelt es sich um eine standardisierte Anwendung der Programme, Programm-Module, Tools, etc. der Standardsoftware (Jedox Suite) für abgegrenzte Problembereiche, Lösungsszenarien und Einsatzgebiete (einschließlich der dazugehörenden Dokumentation) verstanden. Jedox Software Content wird auf Basis von allgemeinen Marktanforderungen für wiederholt auftretende, vergleichbare und somit standardisierbare Aufgabenstellungen bei verschiedenen Anwendern entwickelt. Sie lassen sich durch Konfiguration und Parametrisierung an individuelle Strukturen, Prozesse, Richtlinien, Vorgehensweisen etc. anpassen. Unter Software Content fallen beispielsweise Jedox Models, Connectors und Building Blocks.
2.4 Der Erwerb von Software Content ist in den entsprechenden Allgemeinen Geschäftsbedingungen für die On-Premises Subscription Nutzung („Jedox Subscription“) von Standardsoftware der Jedox AG mit dem Stand von Februar 2016.
2.5 Die auf der von Jedox betriebenen Homepage und in Produktkatalogen enthaltenen Angaben und Informationen werden nur dadurch zu rechtsverbindlichen Bestandteilen des Vertrages, wenn dieser ausdrücklich auf sie Bezug nimmt.
2.6 Für den Inhalt des Vertragsverhältnisses sowie für den Liefer- und Leistungsumfang ist allein unser verbindliches Angebot nach dessen fristgerechter Annahme maßgebend. Nebenabreden, mündliche Erklärungen von Angestellten oder Vertretern sowie Änderungen bestätigter Aufträge (einschließlich Änderungen an Liefergegenständen) bedürfen zu ihrer Wirksamkeit der schriftlichen Bestätigung durch Jedox; die telekommunikative Übermittlung genügt.
3.1 Produktbeschreibungen auf der Homepage von Jedox in Katalogen, Prospekten etc., stellen keine Beschaffenheitsgarantien dar.
3.2 An Angebotsunterlagen von Jedox, insbesondere an Testprogrammen, Abbildungen und Kostenvoranschlägen behält sich Jedox alle Eigentumsrechte, Urheberrechte und gewerblichen Schutzrechte (einschließlich des Rechts zur Anmeldung dieser Rechte) vor. Die aufgeführten Unterlagen sind Jedox auf Verlangen unverzüglich zurückzugeben, wenn ein Angebot nicht angenommen wird.
3.3 Jedox behält sich technische Änderungen vor, soweit der gewöhnliche oder der nach dem Vertrag vorausgesetzte Gebrauch des Vertragsgegenstandes nicht wesentlich und nicht nachteilig beeinträchtigt wird und die Änderung dem Kunden zuzumuten ist.
4.1 Jedox stellt dem Kunden die Software zur Nutzung zur Verfügung, indem Jedox dem Kunden die erforderlichen Zugangsdaten zur Identifikation und Autorisierung per E-Mail zusendet.
4.2 Die Lieferfrist verlängert sich - auch innerhalb eines Verzugs - angemessen bei Eintritt höherer Gewalt und allen unvorhersehbaren, nach Vertragsabschluss eintretenden Hindernissen, die Jedox nicht zu vertreten hat, soweit solche Hindernisse nachweislich auf die Erbringung der geschuldeten Leistung von Einfluss sind. Dies gilt auch dann, wenn diese Umstände bei Vorlieferanten eintreten. Beginn und Ende derartiger Hindernisse teilt Jedox dem Kunden baldmöglichst mit. Wenn die Behinderung länger als drei Monate dauert oder feststeht, dass sie länger als drei Monate dauern wird, können sowohl der Kunde als auch Jedox vom Vertrag zurücktreten.
Soweit nichts anderes vereinbart wurde, gelten die in der aktuellen Preis- und Konditionenliste von Jedox aufgeführten Preise zuzüglich Umsatzsteuer in der jeweiligen gesetzlichen Höhe und zuzüglich Versandkosten.
6.1 Die Abrechnung erfolgt jährlich im Voraus für den jeweils bevorstehenden Zeitraum von 12 Monaten durch Jedox.
6.2 Rechnungen sind, soweit nichts anderes vereinbart wird, 10 Tage nach Rechnungsdatum ohne Abzug zur Zahlung fällig. Die Zahlung gilt erst dann als erfolgt, wenn Jedox über den gesamten Betrag regressfrei verfügen kann (Zahlungseingang).
6.3 Schecks werden nur nach besonderer Vereinbarung zwischen den Parteien entgegengenommen und gelten erst nach vorbehaltloser Gutschrift als Zahlung. Sämtliche insoweit entstehende Kosten, insbesondere Bank-, Diskont- und sonstige Spesen zuzüglich Umsatzsteuer gehen zu Lasten des Kunden und sind sofort fällig.
6.4 Eine Aufrechnung oder die wie eine Aufrechnung wirkende Zurückbehaltung von Zahlungen ist nur wegen von Jedox anerkannter, nicht bestrittener, entscheidungsreifer oder rechtskräftig festgestellter Rechtsansprüche des Kunden statthaft.
6.5 Ab Verzugseintritt können Verzugszinsen in Höhe von neun Prozentpunkten p. a. über dem jeweiligen Basiszinssatz berechnet werden. Den Vertragsparteien bleibt der Nachweis eines höheren bzw. wesentlich niedrigeren tatsächlichen Schadens unbenommen. Unser Recht, bereits ab Fälligkeit bei einem beiderseitigen Handelsgeschäft Fälligkeitszinsen in Höhe von 5 % p. a., verlangen zu können, bleibt unberührt.
6.6 Wird nach Vertragsschluss erkennbar, dass der Zahlungsanspruch von Jedox durch mangelnde Leistungsfähigkeit des Kunden gefährdet wird, ist Jedox berechtigt, die Leistung und leistungsvorbereitende Handlungen zu verweigern. Das Leistungsverweigerungsrecht entfällt, wenn die Zahlung bewirkt oder Sicherheit für sie geleistet wird. Zur Zahlung/Sicherheitsleistung kann Jedox dem Kunden eine angemessene Frist setzen. Nach erfolglosem Fristablauf ist Jedox berechtigt, von dem Vertrag zurückzutreten.
6.7 Bei Auslandslieferungen innerhalb der Europäischen Union hat der Kunde zum Nachweis seiner Verpflichtung zur Durchführung der Erwerbsbesteuerung im Einfuhrland seine Umsatzsteuer- Identifikationsnummer rechtzeitig vor dem vertraglichen Liefertermin mitzuteilen. Im Falle des Unterbleibens der rechtzeitigen und vollständigen Mitteilung behält sich Jedox die Berechnung der jeweils geltenden Umsatzsteuer vor.
7. Rechte des Kunden, Nutzung
7.1 Der Kunde erhält das nicht ausschließliche, nicht übertragbare, nicht unterlizenzierbare, zeitlich auf die Laufzeit des Vertrages beschränkte Recht, die im Angebot definierte Jedox Software im Wege des Fernzugriffes über das Internet zu nutzen. Eine Überlassung der Software an den Kunden erfolgt nicht. Der Kunde darf die Software für eigene Zwecke nutzen, seine Daten verarbeiten und speichern.
7.2 Alle darüberhinausgehende Rechte, z.B. die Software zu verändern, zu vervielfältigen und/oder die Software für andere hier nicht genannten Zwecke zu verwenden, werden dem Kunden nicht eingeräumt. Dem Kunden ist es nicht gestattet, die Software zu „reverse engineeren“, zu dekompilieren, zu kopieren, zu disassemblieren, zu vervielfältigen, oder jeglichen Teil der Software zu benutzen um eine separate Applikation zu erstellen. Es ist ihm weiterhin untersagt, sonstige abgeleitete Werke auf Grundlage der Software zu erstellen, insbesondere ein Konkurrenzprodukt oder –dienst zu entwickeln oder Features, Funktionen oder Graphiken zu kopieren.
7.3 Dem Kunden ist es ebenfalls nicht gestattet, die hier gewährten Rechte zu vertreiben, zu verkaufen, zu vermieten, unterlizenzieren, zu lizenzieren oder in anderweitiger Form Dritten zur Verfügung zu stellen, es sei denn, es handelt sich um einen benannten Nutzer. Bei einem benannten Nutzer handelt es sich um alle Personen die der Kunde bei Vertragsschluss zur Nutzung der vertragsgegenständlichen Leistungen festgelegt hat.
7.4 Sollte der Kunde gegen eine der genannten Regelungen verstoßen so kann Jedox den Zugang des Kunden zu der Software oder dem Jedox Marketplace einschränken. Sonstige Ansprüche oder Rechte bleiben unberührt. Wir informieren den Kunden über jede solcher Einschränkungen.
7.5 Wird die vertragsgemäße Nutzung der Software ohne Verschulden von Jedox durch Schutzrechte Dritter beeinträchtigt, so ist Jedox berechtigt, die hierdurch betroffenen Leistungen zu verweigern. Jedox wird den Kunden hiervon unverzüglich unterrichten und in geeigneter Weise den Zugriff auf seine Daten ermöglichen. Der Kunde ist in diesem Fall nicht zur Zahlung für die unterbliebene Leistung verpflichtet. Sonstige Ansprüche oder Rechte bleiben unberührt.
7.6 Der Routerausgang zum Internet des von Jedox genutzten Rechenzentrums ist der Übergabepunkt für die vertragsgegenständlichen Leistungen.
7.7 Die Software, die für die Nutzung über das Internet erforderliche Rechnerleistung sowie der für die Nutzung über das Internet notwendige Speicherplatz für Daten (RAM und HD), werden von Jedox oder einem von ihm beauftragten Subunternehmern bereitgehalten. Die individuellen Leistungsgrößen, richten sich nach dem entsprechenden Angebot.
7.8 Jedox übermittelt dem Kunden die für die Softwarenutzung erforderlichen Zugangsdaten zur Identifikation und Autorisierung. Dem Kunden ist es nicht gestattet, die Zugangsdaten Dritten zu überlassen, sofern es sich nicht um einen der Jedox benannten Nutzer handelt, der bei der Entgeltberechnung berücksichtigt wurde. Der Kunde ist für alle Aktivitäten, die aufgrund einer unautorisierten Nutzung der Zugangsdaten erfolgen, verantwortlich. Im Falle einer solchen unautorisierten Nutzung durch Dritte oder einem entsprechenden Verdacht wird der Kunde Jedox unverzüglich per E-Mail an legal@jedox.com informieren. Neue zusätzliche Nutzer wird der Kunde Jedox vor Tätigkeitsbeginn melden, damit eine Anpassung der Entgeltberechnung erfolgen kann.
7.9 Nicht Vertragsgegenstand ist die Anbindung des Kunden an das Internet. Der Kunde trägt die alleinige Verantwortung für die Funktionsfähigkeit seines Internet-Zugangs, einschließlich der Übertragungswege sowie seines eigenen Computers.
7.10 Die Verantwortung für die Zulässigkeit der Erfassung, Verarbeitung und Nutzung der vom Kunden im Rahmen der Softwarenutzung eingegebenen Daten liegt ausschließlich beim Kunden.
7.11 Jegliche Markenrechte, Urheberrechte, Rechte an Geschäftsgeheimnissen und/ oder anderem geistigen Eigentum von Jedox stehen ausschließlich Jedox zu. Der Kunde unterrichtet Jedox unverzüglich schriftlich, falls Dritte Schutzrechte an der Software gegen ihn geltend machen.
7.12 Erwirbt der Kunde von uns eine Schnittstelle („Connector“) für den Datenaustausch zwischen der Software und einer Drittsoftware, so ist der Kunde in der Pflicht, auch die Drittsoftware nach den Vorgaben des Drittanbieters zu lizensieren.
7.13 Eine Lizenz für Software Content ist nur zur Benutzung in Verbindung mit einer Standardsoftware-Lizenz gestattet. Bei einer Standardsoftware-Lizenz handelt sich stets um nutzerbezogene „Named-User“-Lizenzen.
8.1 Der Kunde hat die Software sowie den bereitgestellten Speicher- und Rechnerplatz nur nach Maßgabe dieser SaaS-Bedingungen zu nutzen. Die Installation weiterer Software ist nicht gestattet. Gleiches gilt für die Speicherung von Daten die nicht mit der Nutzung der gegenständlichen Software direkt zusammenhängen.
8.2 Der Kunde hat Jedox bei der Leistungserbringung angemessen zu unterstützen.
8.3 Der Kunde hat die Pflicht, die üblichen und anerkannten Sicherheitsstandards einzuhalten. Davon umfasst ist u. a. eine regelmäßige Datensicherung durch den Kunden auf eigenen Datenträgern und die Daten mit zumutbarem technischem und wirtschaftlichem Aufwand gegen Eingriffe Unbefugter zu schützen und aktuelle Virenschutzprogramme zu verwenden. Die Datensicherung hat jedenfalls vor durch den Kunden vorzunehmenden Änderungen sowie vor rechtzeitig durch Jedox angekündigten Wartungsarbeiten zu erfolgen.
8.4 Der Kunde muss alle Zugangsdaten geschützt aufbewahren, um einen Zugriff von Dritten zu vermeiden. Kenn- und Passwörter sind sowohl vor der erstmaligen Benutzung als auch sonst in regelmäßigen Abständen zu ändern. Eine unverzügliche Änderung von Kenn- und Passwörtern ist vorzunehmen, soweit die Vermutung bzw. Anlass besteht, dass Dritte von diesen Kenntnis erlangt haben.
8.5 Der Kunde garantiert, dass die von ihm an Jedox übermittelten Informationen der Wahrheit entsprechen und immer auf dem aktuellen Stand sind. Der Kunde ist verpflichtet, bei Änderungen Informationen unverzüglich zu aktualisieren, um eine reibungslose Nutzung sicher zu stellen.
8.6 Der Kunde hat die Pflicht, rechtzeitig zu überprüfen, ob die zu erbringenden vertragsgegenständlichen Leistungen den vertraglichen Anforderungen entsprechen. Sollte dies nicht der Fall sein, ist Jedox unverzüglich zu informieren. In diesem Fall muss der Kunde Jedox alle relevanten Informationen mitteilen. Weiter muss er dafür Sorge tragen, dass für die vertragsgemäße Inanspruchnahme dieser, die erforderlichen Mindestanforderungen an die vom Kunden eingesetzte Hard- und Software sowie Internetverbindung erfüllt sind. Der Kunde muss alle Vorgaben von Jedox, welche die vertragsgegenständlichen Leistungen betreffen, beachten.
8.7 Die Benutzung der Software außerhalb der Bundesrepublik Deutschland kann unter Umständen durch andere nationale gesetzliche Bestimmungen eingeschränkt sein. Der Kunde ist verpflichtet, diese zu beachten und trägt alle Kosten wie zum Beispiel Zollgebühren, Steuer, sonstige Abgaben oder Gebühren, die für die Nutzung der Software entstehen können.
8.8 Bei schwerwiegenden Verstößen gegen die vom Kunden einzuhaltenden Pflichten, ist Jedox berechtigt, den Zugang des Kunden auf dessen Kosten zu sperren. Dies entbindet den Kunden nicht von seinen Zahlungsverpflichtungen gegenüber Jedox.
8.6 Nachteile und Mehrkosten die aus der Verletzung der hier aufgeführten Pflichten resultieren, gehen ausschließlich zu Lasten des Kunden.
9.1 Soweit zwischen den Parteien nicht ausdrücklich etwas anderes vereinbart ist, wird eine Verfügbarkeit von 99 % bei jährlicher Betrachtungsweise gewährleistet.
9.2 Ausfälle sowie Beeinträchtigungen bei der Erreichbarkeit und/oder bei der Bereitstellung während eines regulären Wartungsfensters und/oder während mit dem Kunden abgestimmter Wartungs- und Support-, Installations- oder Realisierungsarbeiten, sowie geplante und mit dem Kunden abgestimmte Abschaltungen oder Außerbetriebnahmen während dieser Zeiten, gelten nicht als Zeiten, die die Verfügbarkeit im Sinne von Ziffer 9.1 einschränken.
9.3 Auch gelten Zeiten, in welchen die vertragsgegenständliche Leistung aufgrund von technischen oder sonstigen Umständen, die nicht im Einflussbereich von Jedox liegen (z.B. höhere Gewalt, Störungen in den Telekommunikationsleitungen, Verschulden Dritter) nicht oder nur eingeschränkt verfügbar ist, nicht als Zeiten, die die Verfügbarkeit im Sinne von Ziffer 9.1 einschränken.
9.4 Auch handelt es sich nicht um Zeiten, die die Verfügbarkeit im Sinne von Ziffer 9.1 einschränken, bei Zeiträumen, in welchen Jedox den Zugang zur vertragsgegenständlichen Leistung aufgrund
• einer akuten Bedrohung der Daten, Hard- und/ oder Softwareinfrastruktur bzw. der Daten, Hard- und/oder Softwareinfrastruktur des Kunden durch äußere Gefahren (z.B. Viren, Port-Hacking, Angriffe durch Trojaner), oder aufgrund
• einer wesentlichen Gefährdung der Sicherheit des Netzbetriebes oder der Netzintegrität
temporär einschränkt.
9.5 Jedox wird in den aufgeführten Zeiten der Nichtverfügbarkeit auch im Sinne von Ziffer 9.2-9.4 auf die berechtigen Interessen des Kunden, soweit wie möglich, Rücksicht nehmen. Der Kunde wird über getroffene Maßnahmen, soweit möglich, unverzüglich von Jedox informiert. Jedox unternimmt alles Zumutbare, um eine Verfügbarkeit wiederherzustellen.
9.6 Haben die Parteien nichts anderes ausdrücklich vereinbart, endet die Verantwortlichkeit von Jedox für die zur Leistungserbringung (Jedox Cloud) verwendeten Komponenten am Routerausgang des von Jedox genutzten Rechenzentrums.
9.7 Störungen der Verfügbarkeit teilt der Kunde Jedox unverzüglich mit. Liegt tatsächlich eine Störung vor, gilt erst ab Mitteilung an Jedox eine Verfügbarkeit als gemindert. Keine Störungen im vorgenannten Sinne sind Beeinträchtigungen der Datenübertragung, welche ihre Ursache im lokalen IT-System des Kunden bzw. in einer Störung der Anbindung des Kunden an den vereinbarten Übergabepunkt (z.B. Leitungsausfall oder–störung bei anderen Providern oder Telekommunikationsanbietern) haben.
10.1 Eine verschuldensunabhängige Haftung für bereits bei Vertragsschluss vorliegende Mängel wird ausgeschlossen.
10.2 Ein Mangel liegt vor, wenn die Tauglichkeit zum vertragsgemäßen Gebrauch aufgehoben oder nicht unerheblich gemindert ist. Der vertragsgemäße Gebrauch wird durch etwa vereinbarte Spezifikationen abschließend definiert. Ist die Tauglichkeit zum vertragsgemäßen Gebrauch gänzlich aufgehoben, ist der Kunde von der Zahlung der Vergütung bis zur Beseitigung des Mangels befreit. Im Fall der teilweisen Untauglichkeit mindert sich die Vergütung auf ein angemessenes Maß für die Zeit bis zur Beseitigung des Mangels.
10.3 Der Kunde ist verpflichtet, Jedox Mängel der Software nach deren Entdeckung unverzüglich schriftlich (E-Mail ausreichend) anzuzeigen. Bei Sachmängeln erfolgt dies unter detaillierter Beschreibung der Zeit des Auftretens der Mängel und der näheren Umstände, so dass Jedox ihn reproduzieren, analysieren und beheben kann.
10.4 Zeigt der Kunde ihm bekannte oder offensichtliche Mängel nicht unverzüglich an, sind die Rechte des Kunden auf Minderung oder Kündigung wegen dieser Mängel ausgeschlossen. Das gleiche gilt bei versteckten Mängeln, die nicht innerhalb von acht Werktagen ab Entdeckung angezeigt werden.
10.5 Kann Jedox einen Mangel nicht innerhalb einer angemessenen, vom Kunden zu setzenden Frist, die mindestens drei Versuche der Mangelbeseitigung ermöglicht, beheben, so kann der Kunde den Vertrag außerordentlich kündigen.
10.6 Kann nach einer Mängelanzeige des Kunden eine Vertragswidrigkeit nicht festgestellt werden, hat der Kunde die im Zusammenhang mit der Prüfung entstandenen Kosten zu ersetzen, wenn die unberechtigte Mängelanzeige auf ein Verschulden des Kunden zurückzuführen ist.
10.7 Soweit ein Dritter Schutzrechte bzgl. der vertragsgegenständlichen Leistungen gegenüber Kunden geltend macht, wird Jedox nach ihrer Wahl und auf ihre Kosten die vertragsgegenständlichen Leistungen entweder ändern oder ersetzen, so dass eine Schutzrechtsverletzung für den Kunden nicht mehr gegeben ist.
10.8 Der Kunde unterrichtet Jedox unverzüglich schriftlich, falls Dritte Schutzrechte (z.B. Urheber- oder Patentrechte) an den vertragsgegenständlichen Leistungen gegen ihn geltend machen. Der Kunde ermächtigt Jedox, die Auseinandersetzung mit dem Dritten allein zu führen. Solange Jedox von dieser Ermächtigung Gebrauch macht, darf der Kunde von sich aus die Ansprüche des Dritten nicht ohne die Zustimmung von Jedox anerkennen; Jedox wehrt dann die Ansprüche des Dritten auf eigene Kosten ab und stellt den Kunden von allen mit der Abwehr dieser Ansprüche verbundene Kosten frei, soweit diese nicht auf pflichtwidrigem Verhalten des Kunden (z.B. der vertragswidrigen Nutzung) beruhen.
10.9 Für Schäden aufgrund von Mängeln haftet Jedox nur in den in Ziff. 11 und 12 genannten Grenzen. Diese Beschränkung gilt nicht, soweit Jedox einen Mangel arglistig verschwiegen hat.
10.10 Der nach den Supportbedingungen gemäß Ziffer 2.1 dieser SaaS-Bedingungen vereinbarte Support schränkt die nach dieser Ziffer 10 bestehenden Gewährleistungsrechte des Kunden nicht ein.
11.1 Jedox haftet entsprechend den Vorschriften des Produkthaftungsgesetzes sowie in den Fällen zu vertretenden Unvermögens und zu vertretender Unmöglichkeit. Ferner haftet Jedox für Schäden nach den gesetzlichen Bestimmungen in den Fällen des Vorsatzes, der groben Fahrlässigkeit, bei Übernahme einer Garantie sowie bei einer von Jedox zu vertretenden Verletzung von Leben, Körper oder Gesundheit. Verletzt Jedox im Übrigen mit einfacher Fahrlässigkeit eine Pflicht, deren Erfüllung die ordnungsgemäße Durchführung des Vertrages erst ermöglicht und auf deren Einhaltung der Kunde regelmäßig vertrauen darf, oder eine Pflicht, deren Verletzung die Erreichung des Vertragszwecks gefährdet (insgesamt „Kardinalpflichten“), ist die Ersatzpflicht von Jedox auf den vertragstypischen, vorhersehbaren Schaden begrenzt; Ziff. 4.2 - Haftungsbegrenzung bei Lieferverzögerung - bleibt unberührt. In allen anderen Fällen der Haftung sind Schadensersatzansprüche wegen der Verletzung einer Pflicht aus dem Schuldverhältnis sowie wegen unerlaubter Handlung ausgeschlossen, sodass Jedox insoweit nicht für entgangenen Gewinn oder sonstige Vermögensschäden des Kunden haftet.
11.2 Im Falle eines Datenverlustes ist die Haftung von Jedox in den Fällen einfacher Fahrlässigkeit auf den Wiederherstellungsaufwand bei vorhandener Datensicherung beschränkt.
11.3 Soweit die Haftung von Jedox aufgrund der vorstehenden Bestimmungen ausgeschlossen oder beschränkt ist, gilt dies auch für die persönliche Haftung der Angestellten, Arbeitnehmer, Mitarbeiter, Vertreter und Erfüllungsgehilfen von Jedox.
Vorbehaltlich Satz 3 verjähren alle Haftungsansprüche gegen Jedox nach einem Jahr. Die Frist für die Verjährung beginnt mit dem in § 199 Abs.1 BGB benannten Zeitpunkt. Die Regelungen des Satz 1 und 2 gelten nicht für eine Haftung von Jedox aufgrund Vorsatz und grober Fahrlässigkeit, bei einer von Jedox zu vertretenden Verletzung von Leben, Körper oder Gesundheit sowie bei der einfach fahrlässigen Verletzung von Kardinalpflichten und einer Haftung nach dem Produkthaftungsgesetz und aus einer Garantie.
13.1 Die Datenschutzpraxis von Jedox steht im Einklang mit dem Bundesdatenschutzgesetz (BDSG) sowie dem Telemediengesetz (TMG). Ab dem 25.05.2018 entspricht der Datenschutz von Jedox auch der Europäischen Datenschutzgrundverordnung (DSGVO).
13.2 Kundendaten inklusive personenbezogene Daten des Kunden werden auf rechtmäßige Weise, nach Treu und Glauben und nur für festgelegte, eindeutige und legitime Zwecke erhoben. Jedox befolgt die Prinzipien der Datenminimierung, der Richtigkeit, der Integrität und Vertraulichkeit, wie sie in der DSGVO gergelt sind. Der Kunde verpflichtet sich, diese Daten soweit gesetzlich erlaubt stets auf dem aktuellen Stand zu halten und Jedox unverzüglich alle relevanten Änderungen mitzuteilen.
13.3 Jedox gibt keine personenbezogenen Kundendaten an Dritte weiter. Ausgenommen hiervon sind Dienstleistungspartner, soweit dies zur Ermittlung des Entgelts und zur Abrechnung mit dem Kunden erforderlich ist.
13.4 Jedox stellt sicher, dass Kundendaten ausschließlich für technischen Support, Cloud Operations und Consulting Teams zugänglich sind, die einen direkten Zugang zu den personenbezogenen Daten brauchen, um Jedox Obliegenheiten nach diesem Abkommen und den entsprechenden Datenschutzgesetzen zu erfüllen. Jedox stellt sicher, dass in diesen Fällen die in diesem Abkommen geregelten Geheimhaltungsvorschriften verbindlich sind.
13.5 Der Kunde hat ein Recht auf Auskunft aller Informationen über seine personenbezogenen Daten sowie ein Recht auf Berichtigung, Sperrung und Löschung seiner gespeicherten Daten, sowie auf alle weiteren in der DSGVO geregelten Rechte.
13.6 Der Kunde ist nicht berechtigt, im Rahmen dieses Vertrages personenbezogene Daten zu speichern und zu verarbeiten. Eine zusätzliche Vereinbarung zur datenschutzkonformen Beauftragung ist daher nicht erforderlich. Für den Fall, dass der Kunde plant doch im Rahmen dieses Vertrages personenbezogene Daten speichert und verarbeitet, informiert der Kunde Jedox unverzüglich und schließt mit Jedox einen Auftragsdatenverarbeitungsvertrag bevor es zu einer Verarbeitung oder Speicherung von personenbezogenen Daten im Rahmen dieses Vertrages kommt.
14.1 Der Kunde ist verpflichtet, die von ihm ins Internet eingestellten Inhalte als eigene oder fremde Inhalte zu kennzeichnen und seinen vollständigen Namen und seine Anschrift darzustellen. Darüber hinausgehende Pflichten, insbesondere Informationspflichten, können sich aus dem Fernabsatzrecht, den Bestimmungen des Telekommunikationsgesetzes sowie des Telemediengesetzes ergeben. Der Kunde verpflichtet sich, dies in eigener Verantwortung zu überprüfen und zu erfüllen.
14.2 Der Kunde verpflichtet sich, keine Inhalte zu veröffentlichen, welche Dritte in ihren Rechten verletzen oder sonst gegen geltendes Recht verstoßen. Dem Kunden ist es insbesondere untersagt, Bilder, Texte, Grafiken und Links oder andere Daten oder Inhalte einzustellen und/oder zu verbreiten, die gegen Rechtsvorschriften verstoßen, die fremde Schutz- oder Urheberrechte oder sonstige Rechte Dritter verletzen. Das Hinterlegen und/oder öffentlich Zugänglichmachen von extremistischen oder gegen die guten Sitten verstoßenden Inhalten sowie Texten oder Dateien mit Gewaltdarstellungen, pornografischen, diskriminierenden, rassistischen, verleumderischen oder sonstigen rechtswidrigen Inhalten oder Darstellungen ist unzulässig. Jedox ist berechtigt, den Zugriff des Kunden für den Fall zu sperren, dass hiergegen verstoßen wurde. Das Gleiche gilt für den Fall, dass der Kunde Inhalte veröffentlicht, die geeignet sind, Dritte in ihrer Ehre zu verletzen, Personen oder Personengruppen zu beleidigen oder zu verunglimpfen. Das gilt auch für den Fall, dass ein tatsächlicher Rechtsanspruch nicht gegeben sein sollte. Der Kunde ist für die von ihm bereitgestellten Daten und Inhalte selbst verantwortlich. Jedox überprüft die Daten und Inhalte weder auf ihre Richtigkeit, noch auf Virenfreiheit oder auf virentechnische Verarbeitbarkeit hin.
14.3 Dem Kunden ist es untersagt, (a) im Rahmen dieser SaaS-Bedingungen rechtsverletzende, ehrenrührige bzw. sonstige rechtswidrige und/ oder unerlaubte Inhalte zu speichern oder zu versenden (b) hier zur Verfügung gestellte Leistungen und Systeme zu nutzen, um böswillige Codes oder sonstige Sabotageprogramme zu speichern oder zu versenden,
(c) die Integrität oder Leistungsfähigkeit der hier zur Verfügung gestellten Leistungen und Systeme zu beeinträchtigen bzw. zu stören,
(d) sich unbefugten Zugang zu den mit den hier zur Verfügung gestellten Leistungen zusammenhängenden Systemen oder Netzen zu verschaffen sowie
(e) Spam-, Massen- oder sonstige unerwünschte Nachrichten in Verletzung geltender Gesetze zu verschicken.
14.4 Bei Nichtbeachtung ist Jedox berechtigt den Zugriff zu sperren.
15.1 Soweit nichts anderes vereinbart wurde, bestimmt sich das Entgelt für die Nutzung der Standardsoftware im Rahmen der „Jedox Cloud“ während der Mindestlaufzeit nach der aktuellen Preis- und Konditionenliste von Jedox zuzüglich Umsatzsteuer. Nach Ablauf der Mindestlaufzeit gilt bei einem neuen Vertragsabschluss, soweit nichts anderes vereinbart, jeweils das in der aktuellen Preis- und Konditionenliste von Jedox für die Mindestlaufzeit genannte Entgelt zuzüglich Umsatzsteuer, sofern nicht eine neue Mindestlaufzeit vereinbart wird.
15.2 Das Entgelt wird, sofern nicht anders vereinbart, für die vereinbarte Mindestlaufzeit im Voraus am 3. Werktag der vereinbarten Mindestlaufzeit fällig. Nach Ablauf der Mindestlaufzeit wird, sofern der Vertrag nicht beendet wurde, das Entgelt für die jeweils folgende Laufzeit immer im Voraus am 3. Werktag der jeweiligen Laufzeit fällig.
15.3 Für die vom Kunden im Falle des Zahlungsverzugs zu zahlenden Verzugszinsen gilt Ziff. 6.4 entsprechend.
16.1 Die Laufzeit des Vertrages richtet sich nach dem in dem Angebot festgelegten Zeitraum (im Folgenden „Mindestlaufzeit“ genannt). Nach Ablauf der Mindestlaufzeit verlängert sich der Vertrag jeweils automatisch um die Zeit der Mindestlaufzeit, maximal jedoch um 24 Monate (im Folgenden „Verlängerungszeitraum“ genannt), wenn er nicht von einer der Parteien mit einer Frist von 90 Tagen zum Ende der Mindestlaufzeit oder eines Verlängerungszeitraums schriftlich gekündigt wird. Wird im Angebot keine Mindestlaufzeit festgelegt, gilt eine Mindestlaufzeit von 12 Monaten als vereinbart.
16.2 Das Vertragsverhältnis beginnt mit Übermittlung der Zugangsdaten an den Kunden.
16.3 Ein Kündigungsrecht des Kunden wegen Nichtgewährung des Gebrauchs gem. § 543 Absatz 2 Satz 1 Nr.1 BGB ist ausgeschlossen, sofern nicht die Herstellung des vertragsgemäßen Gebrauchs als fehlgeschlagen anzusehen ist.
16.4 § 545 BGB wird ausgeschlossen.
16.5 Der Vertrag kann darüber hinaus von jeder Vertragspartei ohne Einhaltung einer Frist aus wichtigem Grund schriftlich gekündigt werden. Ein wichtiger Grund, der Jedox zur Kündigung berechtigt, liegt insbesondere vor, wenn der Kunde die Rechte von Jedox dadurch verletzt, dass er die Software über das nach diesem Vertrag gestattete Maß hinaus nutzt und die Verletzung auch nach einer Abmahnung von Jedox nicht innerhalb angemessener Frist abstellt oder wenn der Kunde eine Rechnung trotz Mahnung mit angemessener Fristsetzung nicht zahlt. Für den Kunden kann ein wichtiger Grund in einer erheblichen Unterschreitung der vereinbarten Verfügbarkeit der Software liegen; hiervon ist regelmäßig bei einem Unterschreiten um mehr als 10% auszugehen.
16.6 Die Kündigung hat schriftlich zu erfolgen.
16.7 Mit Beendigung des Vertrages – gleich aus welchen Rechtsgrund- entfallen alle hiermit gewährten Rechte.
17. Subunternehmer
Jedox ist berechtigt, die vertragsgegenständlichen Leistungen durch Dritte als Unterauftragnehmer (Subunternehmer) zu erbringen, sofern es sich bei den jeweiligen Subunternehmern um hinreichend fachkundige Personen handelt.
18.1 Der Kunde verpflichtet sich, über alle ihm während dieses Vertragsverhältnisses bekanntgewordenen vertraulichen Informationen Stillschweigen zu bewahren und diese Kenntnisse nicht, insbesondere nicht für eigene geschäftliche Zwecke, zu verwenden. Als vertrauliche Informationen, gelten alle Informationen, die nur einem eng begrenzten Personenkreis bekannt sind, nicht offenkundig sind, nach dem (ausdrücklichen oder konkludenten) Willen von Jedox geheim gehalten werden sollen und an deren Geheimhaltung Jedox ein berechtigtes oder wirtschaftliches Interesse hat.
18.2 Die Geheimhaltung erstreckt sich nicht auf solche Kenntnisse, die jedermann zugänglich sind, die ohne Verletzung einer Geheimhaltungspflicht offengelegt sind oder werden, die der Kunde aufgrund Gesetztes oder aufgrund behördlicher oder gerichtlicher Anordnung offenlegen darf oder muss, oder deren Weitergabe für die Firma ersichtlich ohne Nachteil ist.
18.3 Die Pflicht zur Geheimhaltung besteht für fünf Jahre über das Vertragsende hinaus.
Jedox darf den Kunden unter Nennung des vollen Firmennamens und unter Nutzung des Firmenlogos in Marketingmaterialien (einschließlich Webseiten) als Referenzkunden benennen.
20.1 Sofern nichts anderes vereinbart ist, ist Erfüllungsort der Geschäftssitz von Jedox.
20.2 Für diese SaaS-Bedingungen und die gesamten Rechtsbeziehungen zwischen Jedox und dem Kunden gilt das Recht der Bundesrepublik Deutschland unter Ausschluss sämtlicher kollisionsrechtlicher Bestimmungen sowie des UN-Kaufrechts.
20.3 Soweit der Kunde Kaufmann im Sinne des Handelsgesetzbuches, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen ist, ist ausschließlicher Gerichtsstand für sämtliche Rechte und Pflichten der Vertragsbeteiligten aus Geschäften jeder Art - auch für Wechsel- und Scheckstreitigkeiten - der Geschäftssitz von Jedox. Entsprechendes gilt, wenn der Kunde keinen allgemeinen Gerichts- stand im Inland (Bundesrepublik Deutschland) hat, nach Vertragsabschluss seinen Wohnsitz oder gewöhnlichen Aufenthalt aus dem Inland (Bundesrepublik Deutschland) verlegt oder sein Wohnsitz oder gewöhnlicher Aufenthaltsort zum Zeitpunkt der Klageerhebung nicht bekannt ist.
20.4 Bei Widersprüchen zwischen den SaaS-Bedingungen und den Supportbedingungen gehen die Bestimmungen der SaaS-Bedingungen vor.
20.5 Diese SaaS-Bedingungen können zwischen dem Kunden und Jedox durch entsprechende Vereinbarung wie nachfolgend beschrieben geändert werden: Jedox übermittelt dem Kunden die geänderten Bedingungen vor dem geplanten Inkrafttreten in Textform (z.B. E-Mail) und weist den Kunden auf die Neuregelungen sowie das Datum des geplanten Inkrafttretens gesondert hin. Zugleich wird Jedox dem Kunden eine angemessene, mindestens vier Wochen lange Frist für die Erklärung einräumen, ob der Kunde die geänderten Bedingungen für die weitere Inanspruchnahme der Leistungen akzeptiert. Erfolgt innerhalb dieser Frist, welche ab Erhalt der Nachricht in Textform zu laufen beginnt, keine Erklärung, so gelten die geänderten Bedingungen als vereinbart. Jedox wird den Kunden bei Fristbeginn gesondert auf diese Rechtsfolge, d.h. das Widerspruchsrecht, die Widerspruchsfrist und die Bedeutung des Schweigens hinweisen.
(as of December, 2017)
1.1 Offers and deliveries of Jedox AG (“Jedox”) relating to the sale of perpetual licenses of Standard Software and/ or Jedox Software Content (in the following “Software”), present or future, made in relation to the persons or entities listed in clause 1.3 herein take place solely on the basis of the present General Terms and Conditions of Business for the Sale of Software ("License Terms "). Jedox does not recognize any of General Terms and Conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than the License Terms of Jedox.
1.2 “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.3 These License Terms shall only apply to persons who are conducting commercial or independent professional activity ("entrepreneurs") at the conclusion of the agreement. They do not apply to natural persons who conclude the agreement for a purpose not attributable to their commercial or independent professional activity (“consumers”).
2.1 The purpose of the agreement is the provision of software specified in the offer or in the order confirmation which is developed and sold by us. The provision of the source code of the software is not a part of the agreement. Similarly, the provision of hardware as may be required for the operation, third-party software and other software components is also not a part of the agreement. It will be purchased or licensed by the customer under his own responsibility.
2.2 The details and information given on Jedox’s homepage, on Jedox Marketplace and in Jedox product catalogues become a legally effective part of any contract only if the contract makes express reference to such details and information.
2.3 The content of any contractual relationship and the scope of delivery are governed solely by written confirmation of order of Jedox; however, in the event of a binding offer on part of Jedox and its acceptance within the specified period, the contractual relationship is governed by the written offer of Jedox. Collateral agreements, verbal statements given by any employees or agents as well as changes or amendments to confirmed contracts (including changes to the products) must be confirmed by Jedox in writing to be effective; such written confirmation provided via fax or email shall be sufficient.
3.1 Product descriptions on Jedox’s homepage, with test programs, in catalogues, brochures, etc. do not create any warranty as to quality, nature or description of any Jedox product.
3.2 Jedox reserves the right to ownership of and title over, copyrights and intellectual or industrial property rights (including the right to register any such rights) in all Jedox’s offer and quotation documents, in particular in test programs, illustrations and cost estimates. The documents listed above must be immediately returned to Jedox at Jedox’s request if an offer by Jedox is not accepted.
3.3 Jedox reserves the right to make technical changes and modifications, provided that the usual use of the products or such use provided for under the contract, is not significantly or detrimentally impaired and the customer may reasonably be expected to accept such changes.
4.1 Delivery periods are only binding if Jedox expressly confirmed them in writing.
4.2 Delivery of Jedox software (= provision of service) is handled through electronic transmission of the license key to the email address provided by customer on the order document (quotation). Alternatively, customer may request to receive license key by fax or letter. The respective, current version of Jedox standard software can be downloaded from Jedox’s website; the respective version of the Software Content is available in the Jedox Marketplace.
4.3 In case of delay in delivery, the delivery period shall be duly extended in the event of force majeure and any and all unforeseeable impediments that may occur after the conclusion of the contract and for which Jedox is not responsible, provided that such impediments have an effect on the provision of the service owed. This shall apply even if these delaying circumstances occur at upstream suppliers of Jedox. Jedox will inform the customer as soon as possible of any such impediments. If the impediment persists for longer than three months, or if it is established that it shall persist for longer than three months, Jedox as well as the customer may rescind the contract.
4.4 If Jedox is in default of delivery due to simple negligence, Jedox’s liability for damages due to the delay in delivery, which may be claimed in addition to the delivery, shall be limited to 0.75% of the value of the delivery for every full week of default, up to a maximum of 5% of the total value of the delivery. If the customer claims damages instead of the delivery in the said cases, this claim shall be limited to 15% of the total value of the delivery. The limitation of liability according to the above sentences 1 and 2 shall not apply in the event of default due to intent or gross negligence or in the event of injury to life, body or health or in the case of a transaction that depends on the compliance with a fixed date.
5.1 Unless agreed otherwise, the prices shown in Jedox’s current list of prices and conditions plus statutory value added / sales tax and shipping costs apply.
5.2 Unless agreed otherwise, Jedox’s invoices shall be due for payment in full without deductions or set-offs within 30 days of the date of invoice. Payment is deemed to have been made from the point at which Jedox obtained unrestricted access to the amount ("Receipt of Payment").
5.3 Checks shall be accepted if agreed between the parties and shall be considered to be payment only once they have been unconditionally credited to Jedox. Any costs and expenses incurred thereby, in particular, bank, discount and other expenses, inclusive of any value added tax thereon, shall be paid by the customer and shall be immediately due for payment.
5.4 Set-offs or reductions of the amount payable for counter claims or retention of payment with the effect of a set-off by the customer is only permitted if the legal claims are recognised by Jedox, uncontested and due for decision by a court or recognized by force of law. This is not applicable if claims of customer are grounded on rectification of a defect or costs for completion of delivery.
5.5 From the commencement of the default, Jedox may demand interest of nine (9) % p.a. above the current base interest rate. The parties reserve the right to prove and claim that the damages actually incurred were significantly higher or lower. Jedox’s right to demand default interest amounting to four percentage points p.a. over the respective base interest rate, at least five (5) % p.a., from the due date in the case of a mutual commercial transaction remains unaffected.
5.6 If after the conclusion of the specific contract, it becomes apparent that the payment claim of Jedox will be endangered by the inability of customer to perform, Jedox shall be entitled to refuse its performance under the contract, including performance any preparatory acts. The right to refuse performance shall cease to exist once payment has been made or customer provides security for payment. Jedox can set a reasonable time limit for provision of such security. After expiration of such reasonable time limit, Jedox may rescind the contract.
5.7 For international deliveries within the European Union, customer shall furnish its VAT identification number which is used for income tax purposes in the importing country prior to the contractual delivery date. In the event that such VAT information is not provided or is provided incompletely, Jedox reserves the right to charge the applicable value-added tax to customer.
7.1 If Jedox delivers standard software to the customer against payment of a one-off charge for any length of time, the customer shall receive the non-exclusive right, unlimited in duration, to duplicate the software to the extent such duplication is necessary for loading, viewing, running, transferring or saving the software contemporaneously on one (1) server for the simultaneous use by the maximum number of users as agreed in the contract ("Agreed Use"). The customer agrees to abide by the provisions relating to Agreed Use and agrees not to make the software available to additional users. Special, separate licenses can be purchased for test, backup or development systems.
7.2 To the extent that the standard software transferred free of charge has been licensed as Open Source software, the rights and obligations of the customer shall be those provided in the Open Source license which the software is licensed under. The relevant Open Source license agreement is included in the software.
7.3 To the extent that the software transferred free of charge is not Open Source software ("Freeware"), the customer shall have the non-exclusive, non-transferable right, not limited in time, to duplicate the software to the extent necessary to load, demonstrate, run, transfer or save the software ("Agreed Use for Freeware"). The Customer shall only use the software according to this Agreed Use. The Customer is not permitted under any circumstances, without Jedox’s written consent, to sell the software or to transfer the software to third parties free of charge.
7.4 The customer has the right to decompile, edit or duplicate the software to the extent that this is necessary to establish the interoperability of the software with other programs or to eliminate errors or bugs in the software. This applies, however, only where Jedox failed upon request to make the relevant, necessary information accessible to the customer within an appropriate time period. The customer is not entitled to decompile, translate, edit, arrange or rework the software in any other manner beyond the above authorization.
7.5 The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
7.6 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
7.7 The operation of the software by third party businesses due to outsourcing requires Jedox’s prior consent.
7.8 The customer is not entitled to generate copies or partial copies of the software on other media. This does not apply to the generation of a backup copy. The customer shall mark the backup copy with the words "Backup Copy".
7.9 The customer is entitled to sell software purchased from Jedox to third parties only if:
a) it fully gives up the use of the software and destroys any existing copies of the software;
b) it notifies Jedox of the name and address of such third party; and
c) such third party gives to Jedox its consent to be bound by these License Terms for Domestic Business Transactions in writing.
If the customer violates this clause, customer shall owe Jedox a contractual penalty of half the amount that the third party would have had to pay under Jedox’s current list of prices and conditions to obtain the software from Jedox, or half the purchase price agreed with the customer, whichever is greater.
7.10 The customer is not under any circumstances whatsoever entitled to permanently or temporarily rent, lease or otherwise make the software available to third parties. The customer's employees are not third parties for the purposes of this License Terms, as long as they use the software within their relationship of employment existing and according to the contract.
7.11 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
7.12 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
8.1. To the extent that Jedox transfers standard software, unlimited in time, against payment of a one-time fee, the following applies:
8. 1.1 The customer shall, if this is customary according to the ordinary business operations, inspect the product without delay and report any and all defects in writing, indicating the type and scope of the defect. The report must be received by Jedox within eight working days of the delivery in the case of obvious defects or within eight business days of the discovery in the case of concealed defects. If the report does not fulfil said requirements, the product will be deemed approved. If the customer does not indicate the defects without delay, the termination or withdrawal rights of the customer are excluded. The same applies for hidden defects if it is not indicated within eight (8) business days after delivery.
8.1.2 If, after the customer has given notice of lack of conformity, no actual lack of conformity of the product is found, the customer shall reimburse Jedox for the costs and expenses Jedox incurred in connection with the examination and inspection of the goods, provided that the unjustified report of defects is attributable to the fault of the customer.
8.1.3 Rights due to defects in quality can only arise if the product has a defect in quality at the time of transfer of risk. No rights due to defects in quality shall arise in the case of improper use or treatment of the product, unsuitable environment or operating conditions, defects caused by changes performed by the customer, insufficient maintenance, etc. If questions regarding the use of the delivered licenses occur, customer shall in particular consult the respective documentation or the information in the Jedox Knowledge Base (https://knowledgebase.jedox.com).
8.1.4 Subject to the provisions of clause 8.1.3, the customer may, at Jedox’s discretion, demand supplementary performance in the form of elimination of the defect (rectification) or delivery of a product without any defects (replacement). The expenses required for the supplementary performance shall be borne by the customer if they are higher due to the fact that the product has been transported to a location other than the delivery address of the customer, unless the transport corresponds to its intended use. If Jedox is unwilling or unable to provide rectification/replacement, especially if such is unduly delayed for reasons for which Jedox is responsible, the customer shall, at its own discretion, be entitled to rescind the contract or reduce the purchase price if it cannot be expected to accept further supplementary performance attempts. In the case of a minor defect, the rescission of the contract by the customer is subject to Jedox’s approval.
8.1.5 Once the customer exercises its right to rescind the contract, its right to use the licensed software shall end. In such case, the customer shall remove the software from all storage media and destroy all copies of the software and notify Jedox of this in writing.
8.1.6 Subject to sentence 2 of this paragraph, the statute of limitation period for claims due to defects in quality is one year. In the event of injury to life, body or health for which Jedox is responsible and in cases of intent and gross negligence, the statute of limitation period for claims due to defects in quality is two years.
8.1.7 Jedox’s liability for defects of the goods shall be subject to the limits specified in clause 10.
8.2 Test programs or software provided by Jedox on a temporary basis and free of charge are considered to be on loan, and in particular liability and liability for faulty product are governed by the legal provisions related to lent goods.
8.3 In case of the granting of the use of software free of charge in accordance with clause 7.2 and 7.3, the rights of the customer with regards to defects of the product as such are determined in accordance with the legal provisions regulating gifts.
9.1 In as far as Jedox transfers Standard Software for payment of a one-time flat fee, the following applies:
9.1.1 If the product is encumbered by a legal defect, the customer may demand a method of using the product that is not subject to any legal objection or provision of an equivalent product free of such defects. Jedox retains the right to determine which alternative product this may be.
9.1.2 The customer agrees to notify Jedox without delay and in writing if any third parties assert industrial or intellectual property rights (e.g. copyright or patent rights) in the product against customer. The customer authorises Jedox to pursue the dispute with the third party on behalf of customer. For as long as Jedox makes use of such authorisation, the customer shall not be permitted to acknowledge any such third party claims without the consent of Jedox; Jedox shall defend against such third party claims at its own expense and indemnify the customer in relation to all costs arising from such defense to the extent that such cost do not arise from of the customer’s breach of obligations (e.g. use of the product in violation of the contract).
9.1.3 For damages resulting from legal defects of the products, the liability of Jedox shall be subject to the limits specified in clause 10.
9.2 In case of the granting of the software free of charge in accordance with clause 7.1.2 and 7.1.3, the rights of the customer with regards to legal defects are determined in accordance with the legal provisions regulating gifts.
10.1 In as far as Jedox transfers Standard Software for payment of a one-time flat fee, the following applies:
10.1.1 Jedox shall be liable in accordance with the regulations of the German Product Liability Act (ProdHaftG) and in cases of inability and impossibility for which Jedox is responsible. Moreover, Jedox shall be liable for damages according to the statutory provisions in cases of intent, gross negligence, if Jedox provided a guarantee and in the event of injury to life, body or health for which Jedox is responsible. Apart from this, if Jedox, through simple negligence, breaches a duty whose fulfilment is essential to the proper performance of the contract and on whose fulfilment the customer may rely or a duty whose breach endangers the achievement of the purpose of the contract, Jedox’s compensation duty shall be limited to the typical foreseeable damage; clause 4.3 concerning the limitation of liability in the event of late delivery remains unaffected. In all other cases of liability, compensation claims due to the breach of a duty from an obligation and due to tort are excluded, so that Jedox is not liable for lost profit or other monetary damage incurred by the customer.
10.1.2 If the customer failed to make backup copies in order to protect itself from loss of data, Jedox’s liability in cases of simple negligence shall be limited to the recovery expenses that would have been incurred if backups had been made.
10.1.3 If Jedox’s liability is excluded or limited due to the aforesaid provision, this shall also apply to the personal liability of Jedox’s employees, staff members, representatives, and agents.
10.2 In case of a transfer of software free of charge in accordance with clause 7.2 and 7.3, Jedox is only liable for intent or gross negligence.
11. Limitation Period
Subject to sentence 3 all liability claims against Jedox expire by limitation after one year. The time limit for the liability limitation commences on the date specified in section 199 subsection 1 of the German Civil Code (BGB). The regulations specified in sentences 1 and 2 shall not apply to Jedox's liability on account of malicious intent and gross negligence, injury to life, body and health for which Jedox is responsible, as well as on account of simple, negligent violation of cardinal obligations, bodily injury and as a result of a warranty.
13. Confidentiality
13.1 The parties hereto each undertake to treat in strict confidence all items (e.g. software, documentation, information) received from or that become known via the other party before the conclusion of or in the performance of the contract and that are protected by law, that include business or operational secrets or that are described as being confidential - during and beyond the term of the contract for five (5) more years - unless they become known to the public without infringement of the duty to maintain confidentiality. The parties shall keep and safeguard all such items such that third parties are completely denied access to them.
13.2 The customer agrees that it shall make the contractual products available only to those of its employees and other third parties that require such access to perform their respective tasks. The customer agrees to instruct such persons on the need to maintain secrecy and confidentiality with respect to such items.
13.3 Jedox shall process customer's data required for the transaction in accordance with any pertinent data protection laws and regulations. Following successful provision of the services, we shall be entitled to cite the customer as a reference customer.
14 Place of Performance, Jurisdiction, Governing Law
14.1 Unless specifically agreed otherwise, the place of performance is Freiburg i. Breisgau, Germany.
14.2 These License Terms for Domestic Business Transactions and all legal relationships between Jedox and the customer shall be governed by the law of the Federal Republic of Germany, under exclusion of the UN Convention on the International Sale of Goods (CISG).
14.3 If the English legal meaning differs from the German legal meaning of this agreement and its terms, the German meaning shall prevail. If the customer is a merchant as defined in the German Commercial Code (HGB), a legal entity under public law, or a fund under public law, the location of the registered office of Jedox shall be the venue for all rights and obligations of the contracting parties from all types of transactions, including actions on bills of exchange and checks. The same shall apply if the customer does not have any general domestic venue (in the Federal Republic of Germany), if they relocate their domicile or place of residence abroad (outside of the Federal Republic of Germany) after the conclusion of the contract, or if their domicile or place of residence is not known when the charges are filed
5. Rights and duties of customer
5.1 The customer receives the non-exclusive, non-transferrable, non-sublicensable temporary right limited to the duration of the agreement to use the Jedox software, as well as the right to duplicate it to the extent required for the installation, loading, display, and operation or storage of the software on one (1) server for the simultaneous use by the maximum contractually agreed number of users (intended use). The customer shall use the software only as intended and will not make the software available to additional users. Special, separate licenses can be agreed upon or purchased for test, backup or development systems. Sections 69d subsection 1 and subsection 3 of the German Copyright Act (UrhG) shall remain unaffected. The customer is not entitled to be provided with, or use, the source code of the software.
5.2 The customer is not entitled to decompile the software unless it is permissible according to section 69e of the German Copyright Act (UrhG). The customer is in addition not entitled to edit, translate, rework or duplicate the software unless this is required for the intended use, in particular to remedy a defect of the software. This shall however only apply on condition that we have not made the information required for this available to the customer upon request within a reasonable period of time, or if we are in arrears in remedying the defect, reject the rectification unjustifiably or are incapable to remedy the defect for reasons outside our responsibility. The customer may not commission third parties with the aforesaid measures who are competitors of Jedox unless he proves that the danger of disclosure of operation and trade secrets is excluded.
5.3 The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
5.4 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software, Software Content or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
5.5 Third-party operation of the software by way of outsourcing requires our permission.
5.6 The customer is not entitled to make copies or partial copies of the software on another data storage device. This does not apply to the making of a backup copy. The customer shall mark the backup copy with the note "backup copy".
5.7 The customer is not entitled to transfer the software provided to him to third parties, or to transfer copies of the software to third parties. The customer is in particular not permitted to sell, rent or otherwise sublicense the software, or to display or disclose it to the public unless it is absolutely necessary for the intended use, operation and maintenance of the software.
5.8 In the event that the customer violates any of the aforementioned provisions all rights of use granted in connection with the on-premises subscription use agreement shall immediately become ineffective and automatically revert to us. In this case the customer is obliged to immediately and completely terminate the use of the software, to delete all copies installed on his systems as well as to delete or return all backup copies to us which he may have made.
5.13 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
6. Remuneration, due date, default in payment, turnover tax for foreign deliveries
6.1 Unless otherwise agreed the remuneration for the granted use during the minimum term is computed on the basis of the current version of our list of prices and conditions plus turnover tax. After expiry of the minimum term and provided that a new agreement is concluded the remuneration listed in the current version of our list of prices and conditions shall apply for a one-year term plus turnover tax unless a new minimum term is agreed upon.
6.2 Unless otherwise agreed the remuneration for the agreed minimum term is due in advance on the third working day of the agreed minimum term. After expiry of the agreed minimum term, and unless the agreement is terminated, the remuneration for each subsequent 12-months period shall always be due in advance on the third working day of each 12-months period.
6.3 Upon default interest in arrears to the amount of nine percent per year above the relevant base rate may be charged. The contractual parties are free to furnish proof of a higher or a substantially lower damage. Our right to already charge default interest to the amount of five (5) percent upon default in a reciprocal trade transaction shall remain unaffected.
7. Term and notice of termination
7.1 The term of the agreement is subject to the period stipulated in the offer (hereinafter "minimum term"). In the event that no minimum term has been agreed upon a minimum term of twelve (12) months shall apply. Afterwards the on-premises subscription use agreement is automatically extended by the minimum term period, however by no more than 24 months ("extension period"), unless it is terminated by one of the parties to the agreement within a period of ninety (90) days at the end of a minimum term or extension period.
7.2 The on-premises subscription use agreement can in addition be terminated in writing by any of the parties without observance of a notice period for material breach. For the purposes of the agreement, a material breach entitling Jedox to immediately terminate the agreement without judicial formality and without prejudice to any damages, exists in particular if the customer violates rights of Jedox by using the software beyond the scope agreed upon in the agreement and does not stop the violation within a reasonable period after a warning notice by Jedox.
7.3 Notice of termination must be made in writing.
7.4 The right of the customer to use the software expires upon termination of the agreement. In this case the customer is obliged to remove the software from all storage devices, to delete all copies of the software, as well as to send us a signed deletion notice.
8. Maintenance, warranty
8.1 We warrant that the contractually agreed quality of the software is maintained over the duration of the on-premises subscription use agreement and that no third-party rights conflict with the contractual use of the software. We shall remedy defects in quality and defects in title that may arise within a reasonable time period after receipt of the customer's notice of defects.
8.2 The customer must immediately notify us in writing in the event that software defects have been discovered. In the case of quality defects time and circumstances of the occurrence of the defects must be indicated.
8.3 If, within eight working days, the customer does not notify us of defects that are known to him or obvious the customer's rights to a reduction of the remuneration or to terminate the agreement on the basis of the defects are excluded.
8.4 Warranty rights of the customer are excluded if the customer makes changes to, or commissions any third party to make change in the software without our consent unless the customer provides evidence that the changes have consequences for the analysis and removal of the defect which are acceptable for us and did not cause the defect. Customer rights due to defects shall remain unaffected provided that the customer is entitled to make changes, in particular in exercising the right to correct defects on his own consent, that the changes are adequate and appropriate, and they are traceably documented.
8.5 We are entitled but not obliged to continuously develop the software and to make additional features or extensions of the software available to the customer by way of updates. We are entitled to adjust the technical requirements correspondingly. Prior to the installation of updates the customer has to make sure that his systems meet the updated system requirements.
8.6 We will make our best effort to inform the customer prior to the provision of updates, whose installation is required for a smooth operation of the software, about the update, system requirements and the date of the provision. The customer is obliged to install updates himself within a period of four weeks from the provision of the update. This may also require an update of the required third-party software including the operating system. Jedox undertakes to inform the customer accordingly.
8.7 The support agreed in accordance with the support terms and conditions pursuant to subsection 2.2 of these on-premises subscription terms does not restrict the warranty rights of customer according to this subsection 8.
9. Limitation of liability
9.1 We are liable in accordance with the regulations of the German Product Liability Act as well as in cases of culpable incapacity and culpable impossibility. Jedox shall in addition be liable for damages according to the legal provisions in cases of malicious intent, gross negligence, acceptance of a warranty, as well as injury to life, body or health for which Jedox is responsible. If Jedox otherwise violates an obligation due to simple negligence whose fulfillment is a prerequisite for the proper execution of the agreement and the compliance to which the customer regularly trusts and can trust, or an obligation whose violation puts the achievement of the contractual purpose at risk, the obligation to pay compensation of Jedox shall be limited to the foreseeable damage which is typical for the agreement. In all other cases of liability claims for damages due to the violation of contractual obligations and through impermissible acts are excluded, as a result of which Jedox shall not be liable for loss of profit or other financial losses of the customer.
9.2 In the event of a data loss Jedox's liability in cases of simple negligence shall be limited to the expense for a recovery using existing data backups. If the customer uses an external Cloud provider, Jedox shall in no event be liable for a data loss caused by the provider.
9.3 Insofar as the liability of Jedox is excluded or limited due to the aforementioned provisions this also applies to the personal liability of office employees, factory workforce, staff members, legal representatives and agents.
11. Advice and support for the installation or implementation of the Software
11.1 In connection with the on-premises subscription use of the Software we provide consulting and support services during the installation or implementation process as required by the customer. The customer commissions Jedox for these services in the form of performance days, see clause 1.3.
11.2 The customer undertakes to support us in providing our consulting and support services by adequate cooperation. The customer shall in particular inform us in writing or by sending us a corresponding text on his own accord on the features of his IT systems which must be observed in the performance of support services and to take organizational security measures to prevent loss of data, system failures and other impediments of his systems due to our support services.
III. Final provisions
12. Right to audit regarding observance of contractual conditions
12.1 Jedox has the right to examine the records and IT systems of the customer to inspect the observance of the contractual conditions; Jedox shall in particular verify if the customer uses the software both qualitatively and quantitatively in accordance with the license agreements and terms ("Auditing"). The customer shall at our first request inform us on the number of visitors, the system environment used and the version number of the software used by the customer, provide access to the documents and records required in verifying the contractual use as well as to inspect the hardware and software environment used in connection with the contractual software. Jedox is authorized to commission third parties with these tasks. Jedox will give the customer corresponding written notice at least ten (10) working days before such an inspection unless Jedox has concrete grounds for believing that the software is not used as contractually agreed and that a notification would jeopardize the purpose of the audit. The inspection will be conducted during the normal business hours of the customers on his premises and shall not impede his business processes more than necessary.
12.2 If the audit shows that the purchased number of licenses is exceeded by more than 5 % (five percent) or if another substantial non-contractual use (in particular a non-permissible reworking or redesign of the software) has been found the customer shall bear the costs of the audit. A maximum of one audit per calendar year shall be conducted unless Jedox has concrete grounds for believing that the software has been used non-contractually.
13. Confidentiality
13.1 The contractual parties undertake to treat all items received or disclosed by the other contractual partner (e.g. software, documents and information) that are legally protected or contain business or trade secrets as confidential even after the termination of the agreement unless they become public knowledge without violation of the secrecy obligation. The contractual parties will store and secure these items in such a way that third parties access is excluded.
13.2 The customer will give only those employees and other third parties access to the delivered items who require such access in the performance of their service obligations. The customer shall instruct these persons on the necessity to treat the delivered items as confidential. The customer shall inform us without delay about any requests of disclosure by third-parties, judicial or administrative authorities in written or electronic form and support us in the effort to prevent that confidential information is disclosed.
13.3 We shall process the data of the customer required in the business transaction in compliance with the relevant data protection regulations. We may cite the name of the customer along with the full company name and his logo on our marketing materials (including Websites) as a reference customer.
13.4 Except for subsection 18.3 the aforementioned regulations do not provide any basis for intellectual property rights of. All rights of use granted under this agreement shall remain unaffected by the above-mentioned regulations.
13.5 The obligation to maintain secrecy shall remain in force for another five years after termination of the agreement.
14. Place of fulfillment, applicable law, place of jurisdiction, supremacy clause
14.1 Unless otherwise agreed the place of fulfillment shall be the company domicile of Jedox in Freiburg im Breisgau, Germany.
14.2 The law of the Federal Republic of Germany shall apply for these on- premises subscription terms and all legal relationships between Jedox and the customer. Any collision rules as well as the UN Convention on the Sale of Goods (CISG) are excluded.
14.3 Insofar as the customer is a businessperson in the meaning of the German Commercial Code, a legal person subject to public law or special public law fund, the exclusive place of jurisdiction for all rights and obligations of the contractual parties from any kind of business - including disputes over bills of exchange and checks - shall be the company domicile of Jedox. The same applies if the customer does not have a general place of jurisdiction domestically (Federal Republic of Germany), relocates his domicile or usual place of residence (outside the Federal Republic of Germany) after conclusion of the agreement, or if his residence or usual place of residence is not known at the time proceedings are instituted. We are however also entitled to institute legal proceedings against the customer at his general place of jurisdiction.
14.4 In the event of inconsistencies between these on-premises subscription terms and conditions and the support terms and conditions the provisions of the on-premises subscription terms and conditions shall have priority.
15. Escape clause
These on-premises subscription terms and conditions can be changed between the customer and Jedox by way of a corresponding arrangement as follows: Jedox sends the customer the changed terms before they shall take effect in writing (e.g. via e-mail) and separately informs the customer about the new regulations as well as the date when they are to take effect. Jedox will at the same time grant the customer a reasonable, at least four-week deadline to declare if he accepts the changed conditions for a further use of the contractual services. In the event that no declaration is made within this time period which commences with the receipt of the written notification the changed conditions are deemed to be accepted. At the beginning of the time period Jedox will separately inform the customer about the legal consequences of his actions or inactions, i.e. the right to object, the time limit for filing an objection, and the legal effect of his silence.
F
General terms and conditions for the use of standard software over the internet with “Jedox Cloud” (“Software as a Service”, abbreviated “SaaS”) of Jedox AG domiciled in D-79098 Freiburg, Germany (“Jedox” or “we”)
(As of: December 2017)
I. Introductory provisions
1.1 Offers and deliveries to, and other services against payment for entrepreneurs (cf. subsection 1.2) - including future ones - related to the use of software of Jedox AG (hereinafter "Jedox") in the context of the "Jedox Cloud" are exclusively performed on the basis of these general terms and conditions for the use of standard software over the internet („Software as a Service “, abbreviated "SaaS“) (hereinafter "SaaS terms“). Conflicting terms and conditions, or alternative terms and conditions of the customer not included in these SaaS terms, will not be accepted.
1.2 The SaaS terms shall apply only to persons who, upon conclusion of the agreement, act in the course of their trade, business or profession ("entrepreneurs"), and in the event of a domestic business transaction to domestic legal entities under public law or a domestic separate fund under public law. They do not apply to natural persons concluding the agreement for purposes that cannot be attributed to their trade, business or profession ("consumers").
2.1 We offer the customer the possibility to use the software specified in the order confirmation or offer over the internet against payment for the duration of the agreement („Software as a Service “). If agreed we shall also perform support services especially in relation to the commissioning/ implementing of the software and as stipulated in the "General terms and conditions for software support agreements in domestic and international business transactions of Jedox AG" with headquarters in D-79098 Freiburg“ („Support terms“). The surrender of the source code of the software is not a part of the agreement.
2.2 The availability of the software is governed by subsection 9 of the SaaS terms.
2.3 We furthermore offer the customer the possibility to use “Software Content” which means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
2.4 The provision of Software Content is regulated in the General Terms and Conditions for the on-premises subscription use (“Jedox Subscription”) of standard software of Jedox AG.
2.5 The specifications and information given in the product catalogues and on the homepage operated by Jedox shall only be legally binding parts if the agreement expressly refers to them.
2.6 The contractual relationship between the parties shall be governed by the accepted offer and the SaaS Terms. Collateral agreements, verbal statements by employees or representatives, as well as changes of confirmed orders (including changes to delivery items) require written confirmation by Jedox to be effective (e.g. electronic transmission).
3.1 Product descriptions on the Jedox homepage or in catalogues, brochures etc. are no quality guarantees.
3.2 As far as Jedox offer documents, in particular test programs, illustrations and quotations, are concerned Jedox reserves all proprietary rights, copyrights and industrial property rights (including the right to register these rights). The aforementioned documents shall upon request be immediately returned to Jedox if an offer is not accepted.
3.3 Jedox reserves the right to technical changes provided that the customary use of the contractual object or its use as agreed is not materially and adversely affected and that the changes are not unreasonable for the customer.
4.1 Jedox makes the software available for use by the customer by sending the customer the required access data for identification and authorization via e-mail.
4.2 The delivery period is reasonably extended - even in the event of a delay - in case of force majeure and all unforeseeable impediments that may occur after the conclusion of the agreement for which Jedox is not responsible insofar as such impediments have a demonstrable effect on the fulfillment of the contractually agreed performance. This also applies if said circumstances occur at preliminary suppliers. Jedox will inform the customer about the beginning and end of such impediments as soon as possible. In case that the impediment lasts for more than three months or if it is certain that it will last longer than three months both customer and Jedox may withdraw from the agreement.
Unless agreed otherwise the prices listed in the current list of prices and conditions of Jedox shall apply plus V.A.T. as required by law as well as forwarding expenses.
6.1 Jedox executes the invoicing annually and in advance for the respective subsequent 12-months' period.
6.2 Unless otherwise agreed invoices are due for payment 30 days from the date of the invoice without any deductions. Payments will be considered as made when Jedox can dispose of the entire amount without recourse (receipt of payment).
6.3 Checks will only be accepted after a corresponding arrangement between the parties and are considered a valid payment only after the amount has been credited without reservations. All costs arising thereof, in particular bank, discount and other charges plus V.A.T. must be borne by the customer and are due without delay.
6.4 Any offsetting or retention of payment with the effect of an offsetting is only permitted when the counterclaims by the customer have been acknowledged by Jedox, are undisputed, ready for a decision or have become res judicata.
6.5 Upon default of payment default interest to the amount of nine (9) percent per year above the relevant base interest rate can be charged. The contractual parties are at liberty to provide evidence of a higher or of a substantially lower actual damage. Our right to already charge default interest to the amount of five (5) percent upon default in a reciprocal trade transaction shall remain unaffected.
6.6 In the event that it becomes apparent after conclusion of the agreement that the payment claim of Jedox is at risk due to a lack of solvency on the part of the customer Jedox is entitled to refuse performance and performance preparation activities. The right to refuse performance expires if the payment has been effected or security has been provided for such payment. Jedox can grant the customer a reasonable time limit for the payment or the provision of a security. If Jedox does not receive any payment or security after expiry of this time limit, Jedox is entitled to terminate the agreement.
6.7 In case of foreign deliveries to countries within the European Union the customer is obliged to communicate his V.A.T identification number in good time prior to the delivery date agreed under contract as evidence of their obligation to purchase taxation in the importing country. In the event that this information is not furnished in time and in full Jedox reserves the right to charge V.A.T. as applicable.
7. Rights of customer, use
7.1 The customer receives the non-exclusive, non-transferrable, non-sublicensable temporary right limited to the duration of the agreement to use the Jedox software as defined in the offer by remote access over the internet. The software is not assigned to the customer. The customer is entitled use the software for his purposes, to process and store his data.
7.2 The customer is not entitled to any further rights, e.g. to change or duplicate the software and/or to use the software for purposes not mentioned in this agreement. The customer is not permitted to reverse engineer, decompile, copy, disassemble, duplicate the software, or use any part of the software to generate a separate application. In addition, the customer is not allowed to generate any other derivative work on the basis of the software, in particular a rival product or service, or to copy features, functions or graphics.
7.3 Furthermore, the customer is not entitled to distribute, sell, rent, sublicense, license the rights granted under this agreement or to make them otherwise available to third parties unless it is a named user. The term named user refers to all persons named by the customer upon conclusion of the agreement for the use of contractual services.
7.4 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
7.5 In the event that the contractual use of the software is impaired by third-party property rights without the fault of Jedox the latter is entitled to refuse performances that are affected by these. Jedox shall immediately inform the concerned customer and will find a suitable way to give the customer access to its data. In this case the customer is not obliged to pay for the non-performance. Other claims or rights shall remain unaffected.
7.6 The router output to the internet of the data center used by Jedox is the transfer point for contractual services.
7.7 The software, the computer performance required for the use over the internet, as well as the storage capacity for data required for the use over the internet (RAM and HD) will be made available by Jedox or by one of the subcontractors commissioned by Jedox. The individual performance ratings depend on each Customer offer.
7.8 Jedox transfers the access data for identification and authorization to the customer that is required for the use of the software. The customer is not permitted to transfer the access data to third parties unless it is a user who was named to Jedox and taken into account in the calculation of the fee. The customer shall be responsible for all activities ensuing from the unauthorized use of access data. In the event that such unauthorized use by third parties has occurred or is suspected the customer shall immediately inform Jedox by sending an e-mail to legal@jedox.com. New additional users will be reported to Jedox before they start their activities so that the user fee can be adjusted accordingly.
7.9 Customer access to the internet is not subject of the contract. The good working order of the internet access, including transmission lines as well as his own computer, remains under the sole responsibility of the customer.
7.10 The recording, processing and use of data entered by the customer while using the software remains under the sole responsibility of the customer.
7.11 Trademark rights, copyrights and trade secret and/or other intellectual property rights of Jedox remain the property of Jedox. The customer shall immediately notify Jedox in the event that third parties assert industrial property rights in relation to the software against him.
7.12 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
7.13 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
8.1 The customer shall use the software, as well as the provided storage and computing capacity, only in accordance with the SaaS terms. The installation of other software is not permitted. The same applies to the storage of data that is not directly connected with the use of the contractual software.
8.2 The customer is required to adequately support Jedox in the performance of the service.
8.3 The customer is obliged to observe the customary and recognized safety standards. This also includes regular data backups by the customer on media of his own, data protection with reasonable technical and economic effort against interference from unauthorized persons, as well as the use of the latest anti-virus programs. In any case backups must be made prior to changes carried out by the customer as well as prior to maintenance works which will be announced in advance by Jedox.
8.4 The customer will protect all data against any third-party access. Codes and passwords must be changed prior to their first use as well as in regular intervals. Codes and passwords must be changed immediately if there is a reason or cause to suspect that third parties have accessed them.
8.5 The customer guarantees that the information transferred to Jedox by him is true and up to date at all times. The customer is obliged to update information immediately in the event of any changes to ensure a trouble-free use.
8.6 The customer is obliged to verify in advance that the contractual services correspond to the contractual requirements. If that is not the case Jedox must be notified without delay. In this case the customer must communicate all relevant information to Jedox. In addition, the customer shall also take care that his hardware and software, as well as internet connection, fulfill the minimum requirements for the contractual use of contractual services. The customer must observe all requirements set by Jedox in relation to the contractual services.
8.7 The use of the software outside the Federal Republic of Germany may under certain conditions be restricted by other national legal provisions. The customer is obliged to comply with such provisions and bears all costs that may arise in connection with the use of the software, such as customs duties, taxes, or other dues or fees.
8.8 In the event of serious violations against customer duties Jedox shall be entitled to block the account of the customer at his expense. This does not release the customer from his payment obligations against Jedox.
8.9 Additional costs and disadvantages resulting from the violation of the duties mentioned above must be borne by the customer.
9.1 Unless otherwise explicitly agreed by the parties, the contractual services will be available ninety eight percent (99 %) of the time, based on an annual approach.
9.2 Failures as well as impairments of the availability rate and/or the provision during a regular maintenance period and/or during maintenance and support, installation or realization works scheduled with the customer, as well as during disconnections or shutdowns scheduled with the customer during such times shall not be deemed as unavailability within the meaning of subsection 9.1 above.
9.3 Periods during which contractual services are not, or are not in parts or fully, available due to technical or other circumstances that are outside the sphere of influence of Jedox (e.g. force majeure, malfunctioning in the telecommunication lines, or third-party faults) shall not be deemed unavailability within the meaning of subsection 9.1 above.
9.4 Likewise, periods during which Jedox temporarily limits the availability of contractual services due to
• an urgent threat of the data, the hard and/or software infrastructure or the data, the hard and/or software infrastructure of the customer because of external hazards (e.g. viruses, port-hacking, attacks by Trojans), or
• a substantial threat to the security of network operation or the maintenance of network integrity
are not to be deemed as unavailability within the meaning of subsection 9.1 above.
9.5 Jedox will during the unavailability time, also within the meaning of subsections 9.2-9.4, take the legitimate interests of the customer into account as far as possible. Whenever possible the customer will be informed by Jedox without delay. Jedox shall make every reasonable effort to restore availability.
9.6 Unless otherwise expressly agreed between the parties the responsibility of Jedox for the components required in the provision of contractual services (Jedox Cloud) ends at the router outlet of the data center used by Jedox.
9.7 The customer shall immediately notify Jedox of any disturbances in availability. If the disturbance is real, the availability shall be deemed impaired only from the time of notification. No disturbances in the aforementioned sense are impairments of data transmission caused by the local IT system of the customer or by a disturbance in the connection of the customer to the agreed transfer point (e.g. line failure or line fault of other providers or telecommunication companies).
10.1 Liability without fault for defects that were already present upon conclusion of the agreement is excluded.
10.2 A defect shall be deemed to exist if the suitability for contractual use is nullified or not insignificantly reduced. The contractual use is conclusively defined by any agreed specifications. In the event that the suitability for contractual use is nullified the customer shall be exempted from payment of the remuneration until the defect is remedied. In case of a partial unsuitability the remuneration is reduced to a reasonable amount until the defect is remedied.
10.3 The customer undertakes to immediately inform Jedox in writing (E-Mail is sufficient) in the event that defects of the software are found. In case of material defects this must be done by way of a detailed description of the time and the particular circumstances of the occurrence of the defect to allow Jedox to reproduce, analyze and remedy it.
10.4 If the customer does not immediately report defects that are known to him or that are obvious the customer's rights to reduce the agreed price or terminate the agreement for defects are excluded. The same applies to hidden defects unless they are reported to Jedox within eight working days from their discovery.
10.5 In the event that Jedox is unable to remedy the defect within a reasonable time period determined by the customer which allows for at least three attempts to remedy the defect, the customer shall be entitled to extraordinarily terminate the agreement.
10.6 If upon a notice of defects by the customer, there appears to be no defects of the software the customer shall compensate the costs accrued in connection with the examination provided that the unjustified notice of defects is the fault of the customer.
10.7 In case that a third-party asserts property rights regarding the contractual services against the customer Jedox will at its discretion and expenses either change or replace the contractual services so that the property rights claim is no longer against the customer.
10.8 The customer shall immediately notify Jedox if third parties assert property rights (e.g. copyrights or patent rights) to the contractual services against him. The customer authorizes Jedox to solely take legal action against the third party. As long as Jedox makes use of the authorization the customer may not acknowledge the claims of the third party without Jedox's consent; Jedox will then fend off the claims of the third party at its own expense and indemnify the customer of all costs associated with the defense against such claims unless these are based on faults attributable to the customer (e.g. use in violation of agreement).
10.9 Jedox shall only be liable for damages due to defects within the scope defined in subsections 11 and 12. This limitation does not apply if Jedox has fraudulently concealed a defect.
10.10 The support agreed in accordance with the support terms and conditions pursuant to subsection 2.1 of these SaaS terms does not restrict the warranty rights of the customer according to this subsection 10.
11.1 Jedox is liable according to the regulations of the German Product Liability Act as well as in cases of culpable incapacity and culpable impossibility. Jedox shall in addition be liable for damages according to the legal provisions in cases of malicious intent, gross negligence, acceptance of a warranty, as well as injury to life, body or health for which Jedox is responsible. If Jedox otherwise violates an obligation due to simple negligence whose fulfillment is a prerequisite for the proper execution of the agreement and the compliance to which the customer regularly trusts and can trust, or an obligation whose violation puts the achievement of the contractual purpose at risk (in total "cardinal contractual obligations“), the obligation to pay compensation of Jedox shall be limited to the foreseeable damage which is typical for the agreement; subsection 4.2 - liability limitation in the event of delay in delivery - shall remain unaffected. In all other cases of liability claims for damages due to the violation of contractual obligations and through impermissible acts are excluded, as a result of which Jedox shall not be liable for loss of profit or other financial losses of the customer.
11.2 In the event of a data loss Jedox's liability in cases of simple negligence shall be limited to the expense for a restoration using existing data backups.
11.3 Insofar as the liability of Jedox is excluded or limited due to the aforementioned provisions this also applies to the personal liability of office employees, factory workforce, staff members, legal representatives and agents.
Subject to sentence 3 all liability claims against Jedox expire by limitation after one year. The time limit for the liability limitation commences on the date specified in section 199 subsection 1 of the German Civil Code (BGB). The regulations specified in sentences 1 and 2 shall not apply to Jedox's liability on account of malicious intent and gross negligence, injury to life, body and health for which Jedox is responsible, as well as on account of simple, negligent violation of cardinal obligations, a liability pursuant to the German Product Liability Act and as a result of a warranty.
13.2 The customer's data including personal data provided by the customer shall be processed lawfully, fairly and in a transparent manner and only be collected for specified, explicit and legitimate purposes. Jedox adheres to the principles of data minimization, data accuracy, storage limitation, integrity and confidentiality, as regulated in the GDPR. The customer shall keep the data up to date and communicate all relevant changes to Jedox.
13.3 Jedox does not pass any personal data on to third parties with the exception of service provision partners, to the extent required to calculate the remuneration and for the settlement of accounts with the customer.
13.4 Jedox undertakes to ensure that access to customer data is restricted to technical support, cloud operations and consulting teams, and only if they directly require access to the data in order to fulfill Jedox’s obligations in accordance with this Agreement and the relevant data protection laws. Jedox shall ensure that the confidentiality obligations stipulated in this Agreement are enforced.
13.5 The customer is entitled to obtain information about personal data, the rectification of inaccurate personal data, the erasure of personal data concerning him or her, restriction of processing as well as any other right regulated in the GDPR.
13.6 Under this agreement the customer is not entitled to store and process any personal data. An additional arrangement on data-protection compliant commissioning is therefore not necessary. In case however that the customer does store and process personal data in connection with this agreement the customer shall notify Jedox without delay and conclude a commissioned data processing contract prior to the actual processing or storage of such personal data.
14.1 The customer undertakes to designate content put on the internet as his own or third-party content, as well as to state his full name and address. Further obligations, in particular information obligations, may arise from the German Distance Selling Act (Fernabsatzrecht), the provisions of the German Telecommunications Act, as well as the German Telemedia Act. The customer is obligated to investigate on, and comply with, such obligations.
14.2 The customer undertakes not to publish content which violates third-party rights or statutory regulations. The customer is in particular not permitted to spread and/or put images, texts, graphics and links or other data or content online which violate legal regulations or third-party copyrights, intellectual property rights or any other third-party rights. Storage and/or disclosure to third parties of extremist content, or content which is against public policy or of texts or data depicting violence or contain pornographic, discriminatory, racist, defamatory or other illegal content or illustrations are not permitted. Jedox is entitled to block the customer account in case of violation of the above. The same shall apply if the customer discloses content to third parties which offends their honor, or insults or disparages persons or certain groups of people. The same applies even if an actual legal claim is not given. The customer bears the sole responsibility for data and content provided by him. Jedox does not examine the content for its correctness, or lack of viruses or to determine whether it is technically possible to examine it for viruses.
14.3 The customer is prohibited (a) under these SaaS terms to store or forward infringing, defamatory or other illegal and/or illicit content, (b) to use services and systems provided under this agreement to store or forward malicious codes or other sabotage programs,
(e) to impair or disturb the integrity or performance capacity of the services and system provided under this agreement,
(f) to use the services provided under this agreement to gain illicit access to systems or networks which are interconnected with these services, as well as
(e) to send spam, mass e-mails or other unwanted messages in violation of applicable laws and regulations.
14.4 Jedox is entitled to block the customer's account in case of non-compliance. With a provision of these SaaS Terms.
15.1 Unless otherwise agreed the remuneration for the use of the standard software in connection with the "Jedox Cloud“ during the minimum term is calculated in accordance with the list of prices and conditions of Jedox plus turnover tax. After expiry of the minimum term, provided that a new agreement is concluded and unless otherwise agreed, the remuneration shown in the relevant list of prices and conditions for the minimum term plus turnover tax shall apply unless a new minimum term is agreed upon.
15.2 Unless otherwise agreed the remuneration for the agreed minimum term is due in advance on the third working day of the agreed minimum term. After expiry of the agreed minimum term, and unless the agreement is terminated, the remuneration for the following term shall always be due in advance on the third working day of the respective term.
15.3 For the interest on arrears payable by the customer in case of default in payment subsection 6.4 above shall apply accordingly.
16.1 The term of the agreement is subject to the time period stated in the offer (hereinafter "minimum term“). After expiry of the minimum term the agreement is extended automatically for the period of the minimum term, however for no more than 24 months (hereinafter "extension period“), unless it is terminated in writing by one of the parties with a notice period of ninety days at the end of the minimum term or extension period. In the event that no minimum term is stated in the offer it is agreed that the minimum term is 12 months.
16.2 The contractual relationship commences with the transmission of the access data to the customer.
16.3 A right of termination of the customer on account of denial of use pursuant to section 543 subsection 2 sentence 1 no.1 of the German Civil Code (BGB) is excluded, unless the effort to bring the contractual services into conformity with the agreement must be deemed to have failed.
16.4 Section 545 of the German Civil Code (BGB) is excluded.
16.5 In addition the agreement can be terminated in writing by any of the parties without observance of a notice period for material breach. For the purposes of the agreement a material breach entitling Jedox to terminate the agreement exists in particular if the customer violates rights of Jedox by using the software beyond the scope agreed upon in the agreement and does not stop the violation within a reasonable period after a warning notice by Jedox, or if the customer does not pay an invoice despite reminder with appropriate deadline. For the customer a material breach can be a substantial undercutting of the agreed software availability which must be regularly be an undercutting of more than 10%.
16.6 Terminations must be made in writing.
16.7 With the termination of the agreement no matter for what legal reasons all rights granted under the agreement are void.
17. Subcontractors
Jedox shall be entitled to provide the contractual services by third parties acting as subcontractors provided that the subcontractors have the necessary skills to provide the contractual services.
18.1 The customer undertakes to maintain secrecy as to all confidential information made known to him during this contractual relationship and to refrain from using that knowledge in particular for his own business purposes. Confidential information under this agreement includes all information that is known only to a small group of persons, that is not obvious, that must be kept secret according to the (explicit or implied) will of Jedox, and in the secrecy of which Jedox has a legitimate or economic interest.
18.2 Secrecy does not extend to publicly available knowledge, or knowledge that has been or can be disclosed without violation of any secrecy obligation, that the customer may or must disclose due to a law or by order of governmental or judicial authorities, or that can be passed on without obvious disadvantages for the company.
18.3 The obligation to maintain secrecy shall remain in force for another five years after termination of the agreement.
Jedox is entitled to cite the name of the customer along with the full company name and his logo on its marketing materials (including Websites) as a reference customer.
20.1 Unless otherwise agreed the place of fulfillment shall be the company domicile of Jedox in Freiburg im Breisgau, Germany.
20.2 The law of the Federal Republic of Germany shall apply for these SaaS terms and all legal relationships between Jedox and the customer. Any collision rules as well as the UN Convention on the Sale of Goods (CISG) are excluded.
20.3 Insofar as the customer is a businessperson in the meaning of the German Commercial Code, a legal person subject to public law or special public law fund, the exclusive place of jurisdiction for all rights and obligations of the contractual parties from any kind of business - including disputes over bills of exchange and checks - shall be the company domicile of Jedox. The same applies if the customer does not have a general place of jurisdiction domestically (Federal Republic of Germany), relocates his domicile or usual place of residence (outside the Federal Republic of Germany) after conclusion of the agreement, or if his residence or usual place of residence is not known at the time proceedings are instituted.
20.4 In the event of inconsistencies between SaaS terms and support conditions the provisions of the SaaS terms shall have priority.
20.5 These SaaS terms can be changed between the customer and Jedox by way of a corresponding arrangement as follows: Jedox sends the customer the changed terms before they shall take effect in writing (e.g. via e-mail) and separately informs the customer about the new regulations as well as the date when they are to take effect. Jedox will at the same time grant the customer a reasonable, at least four-week deadline to declare whether he accepts the changed conditions for a further use of the contractual services. In the event that no declaration is made within this time period, which commences with the receipt of the written notification, the changed conditions are deemed to have been accepted. At the beginning of the time period Jedox will separately inform the customer about the legal consequences of his actions or inactions, i.e. the right to object, the time limit for filing an objection, and the legal effect of his silence.
(as of December 2017)
1.1 Offers and deliveries of Jedox France SAS (“Jedox”) relating to the sale of perpetual licenses of Standard Software and/ or Jedox Software Content (in the following “Software”), present or future, made in relation to the persons or entities listed in clause 1.3 herein take place solely on the basis of the present General Terms and Conditions for the Sale of License of Software ("License Terms "). Jedox does not recognize any of General Terms and Conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than the License Terms of Standard Software of Jedox.
1.2 “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.3 These License Terms shall only apply to persons who are conducting commercial or independent professional activity ("Professionals") at the conclusion of the contract, as well as to legal entities under public law or a fund under public law. They do not apply to natural persons who conclude the contract for a purpose not attributable to their commercial or independent professional activity (“Consumers”).
2.1 The purpose of the agreement is the provision of software specified in the offer or in the order confirmation which is developed and sold by us. The provision of the source code of the software is not a part of the agreement. Similarly, the provision of hardware as may be required for the operation, third-party software and other software components is also not a part of the agreement. It will be purchased or licensed by the customer under his own responsibility.
2.2 The details and information given on Jedox’ homepage, on Jedox Marketplace and in Jedox product catalogues become a legally effective part of any contract only if the contract makes express reference to such details and information.
2.3 The content of any contractual relationship and the scope of delivery are governed solely by written confirmation of order of Jedox; however, in the event of a binding offer on part of Jedox and its acceptance within the specified period, the contractual relationship is governed by the written offer of Jedox. Collateral agreements, verbal statements given by any employees or agents as well as changes or amendments to confirmed contracts (including changes to the products) must be confirmed by Jedox in writing to be effective; such written confirmation provided via fax or email shall be sufficient.
3.1 Product descriptions on Jedox’ homepage, with test programs, in catalogues, brochures, etc. do not create any warranty as to quality, nature or description of any Jedox product.
3.2 Jedox reserves the right to ownership of and title over, copyrights and intellectual or industrial property rights (including the right to register any such rights) in all Jedox’ offer and quotation documents, in particular in test programs, illustrations and cost estimates. The documents listed above must be immediately returned to Jedox at Jedox’ request if an offer by Jedox is not accepted.
3.3 Test programs provided by Jedox on a temporary basis and free of charge are considered to be on loan, and in particular liability and liability for faulty product are governed by the legal provisions related to lend goods.
3.4 Jedox reserves the right to make technical changes and modifications, provided that the usual use of the products or such use provided under the contract is not significantly or detrimentally impaired and the customer may reasonably be expected to accept such changes.
4.1 Delivery periods are only binding if Jedox expressly confirmed them in writing.
4.2 Delivery of Jedox software is handled through electronic transmission of the license key to the email address provided by customer on the order document (i.e. quotation). Alternatively, customer may request to receive license key by fax or letter. The respective, current version of Jedox standard software can be downloaded from Jedox’ website; the respective version of the Software Content is available in the Jedox Marketplace.
4.3 In case of delay in delivery, the delivery period shall be duly extended in the event of force majeure and any and all unforeseeable impediments that may occur after the conclusion of the contract and for which Jedox is not responsible, provided that such impediments have an effect on the provision of the service owed. This shall apply even if these delaying circumstances occur at upstream suppliers of Jedox. Jedox will inform the customer as soon as possible of any such impediments. If the impediment persists for longer than three months, or if it is established that it shall persist for longer than three months, Jedox, as well as the customer, may rescind the contract.
4.4 If Jedox is in default of delivery due to simple negligence, Jedox’ liability for damages due to the delay in delivery, which may be claimed in addition to the delivery, shall be limited to 0.75% of the value of the delivery for every full week of default, up to a maximum of 5% of the total value of the delivery. If the customer claims damages instead of the delivery in the said cases, the damages payable shall be limited to 15% of the total value of the delivery. The limitation of liability according to the above sentences 1 and 2 shall not apply in the event of default due to intent or gross negligence or in the event of injury to life, body or health or in the case of a transaction that depends on the compliance with a fixed date.
Unless agreed otherwise, the prices shown in Jedox’ current list of prices and conditions plus statutory value added / sales tax and shipping costs apply.
6.1 Unless agreed otherwise, Jedox’ invoices shall be due for payment in full without deductions or set-offs within 30 days of the date of invoice. Payment is deemed to have been made from the point at which Jedox obtained unrestricted access to the amount ("Receipt of Payment").
6.2 Checks shall be accepted if agreed between the parties and shall be considered to be payment only once they have been unconditionally credited to Jedox. Any costs and expenses incurred thereby, in particular, bank, discount and other expenses, inclusive of any value added tax thereon, shall be paid by the customer and shall be immediately due for payment.
6.3 Set-offs or reductions of the amount payable for counter claims or retention of payment with the effect of a set-off by the customer is only permitted if the legal claims are recognized by Jedox, uncontested and due for decision by a court or recognized by force of law. This is not applicable if claims of customer are grounded on rectification of a defect or costs for completion of delivery.
6.4 Failure to pay by the due date results in the automatic and immediate payment of default interest to Jedox, calculated from the due date and until full payment, based on an interest rate equal to the rate applied by the European Central Bank at its most recent refinancing operation + ten (10) points, in addition to the payment of a flat-rate delay compensation of forty (40) EUR and without prejudice to reimbursement by customer to Jedox of all the recovery costs and all damages that Jedox could claim.
6.5 If after the conclusion of the specific contract, it becomes apparent that the payment claim of Jedox will be endangered by the inability of customer to perform, Jedox shall be entitled to refuse its performance under the contract, including performance of any preparatory acts. The right to refuse performance shall cease to exist once payment has been made or customer provides security for payment. Jedox can set a reasonable time limit for provision of such security. After expiration of such reasonable time limit, Jedox may rescind the contract.
6.6 For international deliveries within the European Union, customer shall furnish its VAT identification number which is used for income tax purposes in the importing country prior to the contractual delivery date. In the event that such VAT information is not provided or is provided incompletely, Jedox reserves the right to charge the applicable value-added tax to customer.
7.1.1 If Jedox delivers standard software to the customer against payment of a one-off charge for any length of time, the customer shall receive the non-exclusive worldwide right, granted for the legal duration of protection of intellectual property rights, to duplicate the software to the extent such duplication is necessary for loading, viewing, running, transferring or saving the software contemporaneously on one (1) server for the simultaneous use by the maximum number of users as agreed in the contract ("Agreed Use"). The customer agrees to abide by the provisions relating to Agreed Use and agrees not to make the software available to additional users. Special, separate licenses can be purchased for test, backup or development systems.
7.1.2 To the extent that the standard software transferred free of charge has been licensed as Open Source software, the rights and obligations of the customer shall be those provided in the Open Source license which the software is licensed under. The relevant Open Source license agreement is included in the software.
7.1.3 To the extent that the software transferred free of charge is not Open Source software ("Freeware"), the customer can use the software pursuant to the Agreed Use and as a non-transferrable right. The Customer shall only use the software according to this Agreed Use. The Customer is not permitted under any circumstances, without Jedox’ written consent, to sell the software or to transfer the software to third parties free of charge.
If customer deems that it is allowed, under article L.122-6-1 of the French Intellectual Property Code, to carry out reverse engineering activity, then customer shall provide Jedox with written notice prior to such reverse engineering activity, information sufficient regarding customer's intended method of reverse engineering, its purpose and the legal authority for such activity and shall afford Jedox a reasonable period of time before initiating such activity in order to evaluate the activity and/or challenge the reverse engineering activity with the appropriate legal authorities. Customer shall refrain from such reverse engineering activity until such time as any legal challenge is resolved in Customer's favor. Reverse engineering includes, without limitation, sniffing, decompiling, disassembly, peeling semiconductor components, or otherwise deriving source code.
7.2 The operation of the software by third party businesses due to outsourcing requires Jedox’ prior consent.
7.3 The customer is not entitled to generate copies or partial copies of the software on other media. This does not apply to the generation of a backup copy to preserve the use of the software, as stated under article L.122-6-1 of the French Intellectual Property Code. The customer shall mark the backup copy with the words "Backup Copy".
7.4 The customer is entitled to sell software purchased from Jedox to third parties only if:
a) it fully gives up the use of the software and destroys any existing copies of the software;
b) it notifies Jedox of the name and address of such third party; and
c) such third party gives to Jedox its consent to be bound by these License Terms of Standard Software in writing.
If the customer violates this clause, customer shall owe Jedox a contractual penalty of half the amount that the third party would have had to pay under Jedox’ current list of prices and conditions to obtain the software from Jedox, or half the purchase price agreed with the customer, whichever is greater.
7.5 The customer is not under any circumstances whatsoever entitled to permanently or temporarily rent, lease or otherwise make the software available to third parties. The customer's employees are not third parties for the purposes of these License Terms of Standard Software, as long as they use the software within their employment mission and according to the contract.
7.6 The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
7.7 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
7.8 Upon request, and if there is a justified reason to inquire, the customer will allow Jedox or a third party acting on behalf of Jedox to investigate if the use of the software is within the restrictions and granted rights as set by Jedox. The customer will support Jedox in this investigation to its best efforts.
7.9 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
7.10 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
8.1. To the extent that Jedox transfers standard software, granted for the legal duration of protection of intellectual property rights, against payment of a one-time fee, the following applies:
8. 1.1 If the purchase is a commercial transaction for both parties, the customer shall, if this is usual according to the ordinary business operations, inspect the product without delay and report any and all defects in writing, indicating the type and scope of the defect. The report must be received by Jedox within eight working days from the delivery in the case of obvious defects or within eight working days from the discovery in the case of concealed defects. If the report does not fulfill the said requirements, the product will be deemed accepted by the customer. If the customer does not indicate the defects without delay, the termination or withdrawal rights of the customer are excluded. The same applies for hidden defects if it is not indicated within eight (8) business days after delivery.
If, after the customer has given notice of lack of conformity, no actual lack of conformity of the product is found, the customer shall reimburse Jedox for the costs and expenses Jedox incurred in connection with the examination and inspection of the goods, provided that the unjustified report of defects is attributable to the fault of the customer.
8.3.2 Rights due to defects in quality can only arise if the product has a defect in quality at the time of transfer of risk. No rights due to defects in quality shall arise in the case of improper use or treatment of the product, unsuitable environment or operating conditions, defects caused by changes performed by the customer, insufficient maintenance, etc. . If questions regarding the use of the delivered licenses occur, customer shall in particular consult the respective documentation or the information in the Jedox Knowledge Base (https://knowledgebase.jedox.com).
8.1.2
8.1.3 Subject to the provisions of clause 8.1.3, the customer may, at Jedox’s discretion, demand supplementary performance in the form of elimination of the defect (rectification) or delivery of a product without any defects (replacement). The expenses required for the supplementary performance shall be borne by the customer if they are higher due to the fact that the product has been transported to a location other than the delivery address of the customer, unless the transport corresponds to its intended use. If Jedox is unwilling or unable to provide rectification/replacement, especially if such is unduly delayed for reasons for which Jedox is responsible, the customer shall, at its own discretion, be entitled to rescind the contract or reduce the purchase price if it cannot be expected to accept further supplementary performance attempts. In the case of a minor defect, the rescission of the contract by the customer is subject to Jedox’ approval.
8.1.4 Once the customer exercises its right to rescind the contract, its right to use the licensed software shall end. In such case, the customer shall remove the software from all storage media and destroy all copies of the software and notify Jedox of this in writing.
8.1.5 Subject to sentence 2 of this paragraph, the statute of limitation period for claims due to defects in quality is one year. In the event of injury to life, body or health for which Jedox is responsible and in cases of intent and gross negligence, the statute of limitation period for claims due to defects in quality is the applicable legal period.
8.1.6 Jedox’ liability for defects of the goods shall be subject to the limits specified in clause 10.
8.2 In case of the granting of the use of software free of charge in accordance with clause 7.1.2 and 7.1.3, the rights of the customer with regards to legal defects are determined in accordance with the legal provisions regulating gifts.
9.1 In as far as Jedox transfers Standard Software for payment of a one-time flat fee, the following applies:
9.1.1 If the product is encumbered by a legal defect, the customer may demand a method of using the product that is not subject to any legal objection or provision of an equivalent product free of such defects. Jedox retains the right to determine which alternative product this may be.
9.1.2 The customer agrees to notify Jedox without delay and in writing if any third parties assert industrial or intellectual property rights (e.g. copyright or patent rights) in the product against customer. The customer authorises Jedox to pursue the dispute with the third party on behalf of customer. For as long as Jedox makes use of such authorisation, the customer shall not be permitted to acknowledge any such third party claims without the consent of Jedox; Jedox shall defend against such third party claims at its own expense and indemnify the customer in relation to all costs arising from such defense to the extent that such cost do not arise from of the customer’s breach of obligations (e.g. use of the product in violation of the contract).
9.1.3 For damages resulting from legal defects of the products, the liability of Jedox shall be subject to the limits specified in clause 10.
9.2 In case of the granting of the software free of charge in accordance with clause 7.1.2 and 7.1.3, the rights of the customer with regards to legal defects are determined in accordance with the legal provisions regulating gifts.
10.1 In as far as Jedox transfers Standard Software for payment of a one-time flat fee, the following applies:
10.1.1 Jedox shall be liable in accordance with the civil contractual liability rules only for direct, certain and foreseeable damage. The aggregate liability of Jedox is capped for all damages and all other losses for any cause arising under this contract to the contract value. Jedox excludes all liability as regards indirect damages notably loss of profit or other financial losses of the customer.
However, Jedox remains liable for damages in cases of intent, gross negligence, if Jedox provided a guarantee and in the event of injury to life, body or health for which Jedox cannot limit its liability.
10.2 Subject to sentence 3, all liability claims against Jedox expire by limitation after one year. The time limit for the liability limitation commences on the date specified in article 2224 of the French Civil Code. The regulations specified in sentences 1 and 2 shall not apply to Jedox' liability on account of malicious intent and gross negligence, injury to life, body and health for which Jedox is responsible, as well as on account of simple, negligent violation of cardinal obligations, bodily injury and as a result of a warranty.
10.2.1 If the customer failed to make backup copies in order to protect itself from loss of data, Jedox’ liability shall be limited to the recovery expenses that would have been incurred if backups had been made.
10.2.2 If Jedox’ liability is excluded or limited due to the aforesaid provision, this shall also apply to the personal liability of Jedox’ employees, staff members, representatives, and agents.
10.3 In case of a transfer of software free of charge in accordance with clause 7.1.2 and 7.1.3, Jedox is only liable for intent or gross negligence.
The ownership of the products and the rights as set under clause 7 shall pass to the customer only after payment in full of the purchase price as specified in clause 6.1.
12.1 Jedox has the right to examine the records and IT systems of the customer to inspect the observance of the contractual conditions; Jedox shall in particular verify if the customer uses the software both qualitatively and quantitatively in accordance with the license agreements and terms ("Auditing"). The customer shall at our first request inform us on the number of visitors, the system environment used and the version number of the software used by the customer, provide access to the documents and records required in verifying the contractual use as well as to inspect the hardware and software environment used in connection with the contractual software. Jedox is authorized to commission third parties with these tasks. Jedox will give the customer corresponding written notice at least ten (10) business days before such an inspection unless Jedox has concrete grounds for believing that the software is not used as contractually agreed and that a notification would jeopardize the purpose of the audit. The inspection will be conducted during the normal business hours of the customers on his premises and shall not impede his business processes more than necessary.
12.2 If the audit shows that the purchased number of licenses is exceeded by more than 5 % (five percent) or if another substantial non-contractual use (in particular a non-permissible reworking or redesign of the software) has been found the customer shall bear the costs of the audit. A maximum of one audit per calendar year shall be conducted unless Jedox has concrete grounds for believing that the software has been used non-contractually
13. Confidentiality
13.1 The parties hereto each undertake to treat in strict confidence all items (e.g. software, documentation, information) received from or that become known via the other party before the conclusion of or in the performance of the contract and that are protected by law, that include business or operational secrets or that are described as being confidential - during and beyond the term of the contract for five (5) more years - unless they become known to the public without infringement of the duty to maintain confidentiality. The parties shall keep and safeguard all such items so that third parties are completely denied access to them.
13.2 The customer agrees that it shall make the contractual products available only to those of its employees and other third parties that require such access to perform their respective tasks. The customer agrees to instruct such persons on the need to maintain secrecy and confidentiality with respect to such items.
13.3 Jedox shall process customer's data required for the transaction in accordance with any pertinent data protection laws and regulations. Following successful provision of the services, Jedox shall be entitled to cite the customer as a reference customer.
14. Term and notice of termination
14.1 To the extent permitted by applicable law, the contract can in addition be terminated in writing by any of the parties without observance of a notice period for material breach. For the purposes of the contract, a material breach entitling Jedox to immediately terminate the contract without judicial formality and without prejudice to any damages, exists in particular if the customer violates rights of Jedox by using the software beyond the scope agreed upon in the contract and does not stop the violation within a reasonable period after a warning notice by Jedox.
14.2 Notice of termination must be made in writing.
14.3 The right of the customer to use the software expires upon termination of the contract. In this case the customer is obliged to remove the software from all storage devices, to delete all copies of the software, as well as to send us a signed deletion notice.
15. Place of Performance, Jurisdiction, Governing Law
15.1 Unless specifically agreed otherwise, the place of performance is the company domicile of Jedox France SAS.
15.2 These License Terms of Standard Software and all legal relationships between Jedox and the customer shall be governed by the law of France, under exclusion of the UN Convention on the International Sale of Goods (CISG).
15.3 If the English legal meaning differs from the French legal meaning of the contract and its terms, the French meaning shall prevail.
15.4 In case of dispute, the customer and Jedox shall discuss to find an amicable settlement. ANY DISPUTE CONCERNING THE EXISTENCE, PERFORMANCE, APPLICATION, INTERPRETATION OF THE CONTRACT AND THE LICENSE TERMS OF STANDARD SOFTWARE WHICH COULD NOT BE SETTLED OUT OF COURTS WILL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURTS OF PARIS, NOTWITHSTANDING ANY WARRANTIES CALLS AND/OR EMERGENCY OR CONSERVATORY PROCEDURES IN INTERIM (REFERE) OR ON REQUEST.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
2.2 We make the software specified in the order confirmation or offer available to the customer for the use on his own hardware or for the use on his external platform for the duration of the agreement against payment. We perform support services as contractually agreed and defined in the "Terms and conditions governing the maintenance agreements of software packages for JEDOX FRANCE SAS“ ("Support Terms“); warranty rights of the customer according to subsection 8 shall remain unaffected; the installation, operation and maintenance of the software however remain under the sole responsibility of the customer.
5. Rights and duties of customer
5.1 The customer receives the non-exclusive, non-transferrable, non-sub licensable temporary right limited to the duration of the agreement to use the Jedox software, as well as the right to duplicate it to the extent required for the installation, loading, display, and operation or storage of the software on one (1) server for the simultaneous use by the maximum contractually agreed number of users (intended use). The customer shall use the software only as intended and will not make the software available to additional users. Special, separate licenses can be agreed upon or purchased for test, backup or development systems. The customer is not entitled to be provided with, or use, the source code of the software.
5.2 If customer deems that it is allowed, under article L.122-6-1 of the French Intellectual Property Code, to carry out reverse engineering activity, then customer shall provide Jedox with written notice prior to such reverse engineering activity, information sufficient regarding customer's intended method of reverse engineering, its purpose and the legal authority for such activity and shall afford Jedox a reasonable period of time before initiating such activity in order to evaluate the activity and/or challenge the reverse engineering activity with the appropriate legal authorities. Customer shall refrain from such reverse engineering activity until such time as any legal challenge is resolved in Customer's favor. Reverse engineering includes, without limitation, sniffing, decompiling, disassembly, peeling semiconductor components, or otherwise deriving source code. The customer is in addition not entitled to edit, translate, rework or duplicate the software unless this is required for the intended use, in particular to remedy a defect of the software. This shall however only apply on condition that we have not made the information required for this available to the customer upon request within a reasonable period of time, or if we are in arrears in remedying the defect, reject the rectification unjustifiably or are incapable to remedy the defect for reasons outside our responsibility. The customer may not commission third parties with the aforesaid measures who are competitors of Jedox unless he proves that the danger of disclosure of operation and trade secrets is excluded.
5.5 The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
5.6 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software, Software Content or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
5.4 Third-party operation of the software by way of outsourcing requires our permission.
5.5 The customer is not entitled to make copies or partial copies of the software on another data storage device. This does not apply to the making of a backup copy to preserve the use of the software, as stated under article L.122-6-1 of the French Intellectual Property Code. The customer shall mark the backup copy with the note "backup copy".
5.6 The customer is not entitled to transfer the software provided to him to third parties, or to transfer copies of the software to third parties. The customer is in particular not permitted to sell, rent or otherwise sublicense the software, or to display or disclose it to the public unless it is absolutely necessary for the intended use, operation and maintenance of the software.
5.7 In the event that the customer violates any of the aforementioned provisions all rights of use granted in connection with the subscription agreement shall immediately become ineffective and automatically revert to us. In this case the customer is obliged to immediately and completely terminate the use of the software, to delete all copies installed on his systems as well as to delete or return all backup copies to us which he may have made.
5.13 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
6. Remuneration, due date, default in payment, turnover tax for foreign deliveries
6.1 Unless otherwise agreed, the remuneration for the granted use during the minimum term is computed on the basis of the current version of our list of prices and conditions plus turnover tax. After expiry of the minimum term and provided that a new agreement is concluded, the remuneration listed in the current version of our list of prices and conditions shall apply for a one-year term plus turnover tax unless a new minimum term is agreed upon.
6.2 Unless otherwise agreed, the remuneration for the agreed minimum term is due in advance as well as payable immediately and within 30 days from the date of the invoice without deductions. Payments will be considered as made when Jedox disposes of the entire amount without recourse (receipt of payment). After expiry of the agreed minimum term, and unless the agreement is terminated, the remuneration for each subsequent 12-months period shall always be due for immediate payment within 30 days from the date of the invoice without deductions.
6.3 Failure to pay by the due date results in the automatic and immediate payment of default interest to Jedox, calculated from the due date and until full payment, based on an interest rate equal to the rate applied by the European Central Bank at its most recent refinancing operation + ten (10) points, in addition to the payment of a flat-rate delay compensation of forty (40) EUR and without prejudice to reimbursement by customer to Jedox of all the recovery costs and all damages that Jedox could claim.
7. Term and notice of termination
7.1 The term of the agreement is subject to the period stipulated in the offer (hereinafter "minimum term"). In the event that no minimum term has been agreed upon a minimum term of twelve (12) months shall apply. Afterwards, the On-premises Subscription General Terms and Conditions is automatically extended by the minimum term period, however by no more than 24 months ("extension period"), unless it is terminated by one of the parties to the agreement within a period of ninety (90) days at the end of a minimum term or extension period.
7.2 To the extent permitted by applicable law, the On-premises subscription agreement can in addition be terminated in writing by any of the parties without observance of a notice period for material breach. For the purposes of the agreement, a material breach entitling Jedox to immediately terminate the agreement without judicial formality and without prejudice to any damages, exists in particular if the customer violates rights of Jedox by using the software beyond the scope agreed upon in the agreement and does not stop the violation within a reasonable period after a warning notice by Jedox.
7.3 Notice of termination must be made in writing.
7.4 The right of the customer to use the software expires upon termination of the agreement. In this case the customer is obliged to remove the software from all storage devices, to delete all copies of the software, as well as to send us a signed deletion notice.
8. Maintenance, warranty
8.1 We warrant that the contractually agreed quality of the software is maintained over the duration of the on-premises subscription agreement and that no third-party rights conflict with the contractual use of the software. We shall remedy defects in quality and defects in title that may arise within a reasonable time period after receipt of the customer's notice of defects.
8.2 The customer must immediately notify us in writing in the event that software defects have been discovered. In the case of quality defects, time and circumstances of the occurrence of the defects must be indicated.
8.3 If, within eight working days, the customer does not notify us of defects that are known to him or obvious, the customer's rights to a reduction of the remuneration or to terminate the agreement on the basis of the defects are excluded.
8.4 Warranty rights of the customer are excluded if the customer makes changes to, or commissions any third party to make a change in the software without our consent, unless the customer provides evidence that the changes have consequences for the analysis and removal of the defect which are acceptable for us and did not cause the defect. Customer rights due to defects shall remain unaffected provided that the customer is entitled to make changes, in particular in exercising the right to correct defects on his own consent, that the changes are adequate and appropriate, and that they are traceably documented.
8.5 We are entitled but not obliged to continuously develop the software and to make additional features or extensions of the software available to the customer by way of updates. We are entitled to adjust the technical requirements correspondingly. Prior to the installation of updates the customer has to make sure that his systems meet the updated system requirements.
8.6 We will make our best effort to inform the customer prior to the provision of updates, whose installation is required for a smooth operation of the software, about the update, system requirements and the date of the provision. The customer is obliged to install updates himself within a period of four weeks from the provision of the update. This may also require an update of the required third-party software including the operating system. Jedox undertakes to inform the customer accordingly.
8.7 The support agreed in accordance with the Support Terms pursuant to subsection 2.2 of these on-premises subscription General Terms and Conditions does not restrict the warranty rights of customer according to this subsection 8.
9. Limitation of liability
9.1 We are liable in accordance with the civil contractual liability rules only for direct, certain and foreseeable damage. The aggregate liability of Jedox is capped for all damages and all other losses for any cause arising under this agreement to the contract value. Jedox excludes all liability as regards indirect damages notably loss of profit or other financial losses of the customer. However, Jedox remain liable for damages in cases of fraud, gross negligence or willful misconduct as well as injury to life, body or health for which Jedox cannot limit its liability.
9.2 In the event of a data loss relating to an on premises subscription agreement, Jedox' liability is limited to the expense for a recovery using existing data backups. If the customer uses an external Cloud provider, Jedox shall in no event be liable for a data loss caused by the provider.
11. Advice and support for the installation or implementation of the Software
11.1 In connection with the on-premise subscription use of the Software, we provide consulting and support services during the installation or implementation process as required by the customer. The customer commissions Jedox for these services in the form of performance days, see clause 1.3.
11.2 The customer undertakes to support us in providing our consulting and support services by adequate cooperation. The customer shall in particular inform us in writing or by sending us a corresponding text on his own accord on the features of his IT systems which must be observed in the performance of support services and to take organizational security measures to prevent loss of data, system failures and other impediments of his systems due to our support services.
III. Final provisions
12. Right to audit regarding observance of contractual conditions
12.1 Jedox has the right to examine the records and IT systems of the customer to inspect the observance of the contractual conditions; Jedox may notably in particular verify if the customer uses the software both qualitatively and quantitatively in accordance with the license terms ("Auditing"). The customer shall at our first request inform us on the number of visitors, the system environment used and the version number of the software used by the customer, provide access to the documents and records required in verifying the contractual use as well as to inspect the hardware and software environment used in connection with the contractual software. Jedox is authorized to commission third parties with these tasks. Jedox will give the customer corresponding written notice at least ten (10) working days before such an inspection, unless Jedox has concrete grounds for believing that the software is not used as contractually agreed and that a notification would jeopardize the purpose of the audit. The inspection will be conducted during the normal business hours of the customers on his premises and shall not impede his business processes more than necessary.
12.2 If the audit shows that the purchased number of licenses is exceeded by more than 5 % (five percent) or if another substantial non-contractual use (in particular a non-permissible reworking or redesign of the software) has been found, the customer shall bear the costs of the audit. A maximum of one audit per calendar year shall be conducted, unless Jedox has concrete grounds for believing that the software has been used non-contractually.
13. Confidentiality
13.1 The contractual parties undertake to treat all items received or disclosed by the other contractual partner (e.g. software, documents and information) that are legally protected or contain business or trade secrets as confidential even after the termination of the agreement, unless they become public knowledge without violation of the secrecy obligation. The contractual parties will store and secure these items in such a way that third parties access is excluded.
13.2 The customer will give only those employees and other third parties access to the delivered items who require such access in the performance of their service obligations. The customer shall instruct these persons on the necessity to treat the delivered items as confidential. The customer shall inform us without delay about any requests of disclosure by third-parties, judicial or administrative authorities in written or electronic form and support us in the effort to prevent that confidential information is disclosed.
13.3 We shall process the data of the customer required in the business transaction in compliance with the relevant data protection regulations. We may cite the name of the customer along with the full company name and his logo on our marketing materials (including websites) as a reference customer.
13.4 The obligation to maintain secrecy shall remain in force for another five (5) years after termination of the agreement.
14. Place of fulfillment, applicable law, place of jurisdiction, supremacy clause
14.1 Unless otherwise agreed, the place of fulfillment shall be the company domicile of Jedox France SAS.
14.2 The law of France shall apply for these on-premises subscription General Terms and Conditions and all legal relationships between Jedox and the customer. Any collision rules as well as the UN Convention on the Sale of Goods (CISG) are excluded.
14.3 In case of dispute, the customer and Jedox shall discuss to find an amicable settlement. ANY DISPUTE CONCERNING THE EXISTENCE, PERFORMANCE, APPLICATION, INTERPRETATION OF THIS AGREEMENT WHICH COULD NOT BE SETTLED OUT OF COURTS WILL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURTS OF PARIS, NOTWITHSTANDING ANY WARRANTIES CALLS AND/OR EMERGENCY OR CONSERVATORY PROCEDURES IN INTERIM (REFERE) OR ON REQUEST.
14.4 In the event of inconsistencies between these on-premises subscription General Terms and Conditions and the Support Terms, the provisions of the on-premises subscription General Terms and Conditions shall have priority.
15. Escape clause
These On-premises subscription General Terms and Conditions can be changed between the customer and Jedox by way of a corresponding arrangement as follows: Jedox sends the customer the changed terms before they shall take effect in writing (e.g. via e-mail) and separately informs the customer about the new regulations as well as the date when they are to take effect. Jedox will at the same time grant the customer a reasonable, at least four-week deadline to declare if he accepts the changed conditions for a further use of the contractual services. In the event that no declaration is made within this time period which commences with the receipt of the written notification, the changed conditions are deemed to be accepted. At the beginning of the time period, Jedox will separately inform the customer about the legal consequences of his actions or inactions, i.e. the right to object, the time limit for filing an objection, and the legal effect of his silence.
I
General terms and conditions for the use of standard software over the internet (“Software as a Service”, abbreviated “SaaS”) of Jedox France SAS domiciled in 75008 Paris, France (“Jedox” or “we”)
(As of: December 2017)
I. Introductory provisions
1.1 Offers and deliveries to, and other services against payment for professionals (cf. subsection 1.2) - including future ones - related to the use of software of Jedox in the context of the "Jedox Cloud" are exclusively performed on the basis of these general terms and conditions for the use of standard software over the internet (hereinafter "SaaS Terms“). Conflicting terms and conditions, or alternative terms and conditions of the customer not included in these SaaS terms, will not be accepted.
1.2 The SaaS Terms shall apply only to persons who, upon conclusion of the agreement, act in the course of their trade, business or profession ("Professionals"), and in the event of a domestic business transaction to domestic legal entities under public law or a domestic separate fund under public law. They do not apply to natural persons concluding the agreement for purposes that cannot be attributed to their trade, business or profession ("consumers").
2.1 We offer the customer the possibility to use the software specified in the order confirmation or offer over the internet against payment for the duration of the agreement („Software as a Service“). If agreed, we shall also perform support services especially in relation to the commissioning/implementing of the software and as stipulated in the General “Terms and conditions governing the maintenance agreements of software packages for Jedox France SAS" with headquarters in 75008 Paris“ („Support Terms“). The surrender of the source code of the software is not a part of the agreement.
2.2 The availability of the software is governed by subsection 9 of the SaaS Terms.
2.3 We furthermore offer the customer the possibility to use “Software Content” which means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
2.4 The provision of Software Content is regulated in the General Terms and Conditions for the on-premises subscription use (“Jedox Subscription”) of standard software of Jedox SAS.
2.5 The specifications and information given in the product catalogues and on the homepage operated by Jedox shall only be legally binding if the agreement expressly refers to them.
2.6 The contractual relationship between the parties shall be governed by the accepted offer and the SaaS Terms. Collateral agreements, verbal statements by employees or representatives, as well as changes of confirmed orders (including changes to delivery items) require written confirmation by Jedox to be effective (i.e. electronic transmission).
3.1 Product descriptions on the Jedox homepage or in catalogues, brochures etc. are no quality guarantees.
3.2 As far as Jedox' offer documents, in particular test programs, illustrations and quotations are concerned, Jedox reserves all proprietary rights, copyrights and industrial property rights (including the right to register these rights). The aforementioned documents shall, upon request, be immediately returned to Jedox if an offer is not accepted.
3.3 Jedox reserves the right to technical changes provided that the customary use of the contractual object or its use as agreed is not materially and adversely affected and that the changes are not unreasonable for the customer.
4.1 Jedox makes the software available for use by the customer by sending the customer the required access data for identification and authorization via e-mail.
4.2 The delivery period is reasonably extended - even in the event of a delay - in case of force majeure and all unforeseeable impediments that may occur after the conclusion of the agreement for which Jedox is not responsible insofar as such impediments have a demonstrable effect on the fulfillment of the contractually agreed performance. This also applies if said circumstances occur at preliminary suppliers. Jedox will inform the customer about the beginning and end of such impediments as soon as possible. In case that the impediment lasts for more than three months or if it is certain that it will last longer than three months both customer and Jedox may withdraw from the agreement.
4.3 If Jedox falls into arrears with the delivery or performance due to slight negligence, the liability of Jedox for damages due to the delivery or performance delay that may be demanded in addition to the delivery or performance shall be limited to 0.75 percent of the delivery or performance value for every full week of delay, up to a maximum of 5 percent of the delivery or performance value. If, in the said cases, the customer asserts damages instead of the delivery or performance, this claim to damages shall be limited to 15 percent of the delivery or performance value. The limitation of liability according to the preceding clauses 1 and 2 shall not apply in the event of delay due to gross negligence, in the event of injury to life, body, or health, or in the event of a firm deal in which the deal stands and falls with the compliance with the fixed performance time.
Unless agreed otherwise the prices listed in the current list of prices and conditions of Jedox shall apply plus V.A.T. as required by law as well as forwarding expenses.
6.1 Jedox executes the invoicing annually and in advance for the respective subsequent 12-months' period.
6.2 Unless otherwise agreed, the remuneration for the agreed minimum term is due in advance as well as payable immediately and within 30 days from the date of the invoice without deductions. Payments will be considered as made when Jedox disposes of the entire amount without recourse (receipt of payment). After expiry of the agreed minimum term, and unless the agreement is terminated, the remuneration for each subsequent 12-months period shall always be due for immediate payment within 30 days from the date of the invoice without deductions.
6.3 Checks will only be accepted after a corresponding arrangement between the parties and are considered a valid payment only after the amount has been credited without reservations. All costs arising thereof, in particular bank, discount and other charges plus V.A.T. must be borne by the customer and are due without delay.
6.4 Any offsetting or retention of payment with the effect of an offsetting is only permitted when the counterclaims by the customer have been acknowledged by Jedox, are undisputed, ready for a decision or have become res judicata.
Failure to pay by the due date results in the automatic and immediate payment of default interest to Jedox, calculated from the due date and until full payment, based on an interest rate equal to the rate applied by the European Central Bank at its most recent refinancing operation + ten (10) points, in addition to the payment of a flat-rate delay compensation of forty (40) EUR and without prejudice to reimbursement by customer to Jedox of all the recovery costs and all damages that Jedox could claim.
6.5 In the event that it becomes apparent after conclusion of the agreement that the payment claim of Jedox is at risk due to a lack of solvency on the part of the customer, Jedox is entitled to refuse performance and performance preparation activities. The right to refuse performance expires if the payment has been effected or security has been provided for such payment. Jedox can grant the customer a reasonable time limit for the payment or the provision of a security. If Jedox does not receive any payment or security after expiry of this time limit, Jedox is entitled to terminate the agreement with immediate effect in accordance with Section 16.3 of this Agreement.
6.6 In case of foreign deliveries to countries within the European Union, the customer is obliged to communicate his V.A.T identification number in good time prior to the delivery date agreed under contract as evidence of their obligation to purchase taxation in the importing country. In the event that this information is not furnished in time and in full Jedox reserves the right to charge V.A.T. as applicable.
7. Rights of customer, use
7.1 The customer receives the non-exclusive, non-transferrable, non-sublicensable temporary right limited to the duration of the agreement to use the Jedox software as defined in the offer by remote access over the internet. The software is not assigned to the customer. The customer is entitled to use the software for his purposes, to process and store his data.
7.2 The customer is not entitled to any further rights, e.g. to change or duplicate the software and/or to use the software for purposes not mentioned in this agreement. If customer deems that it is allowed, under article L.122-6-1 of the French Intellectual Property Code, to carry out reverse engineering activity, then customer shall provide Jedox with written notice prior to such reverse engineering activity, information sufficient regarding customer's intended method of reverse engineering, its purpose and the legal authority for such activity and shall afford Jedox a reasonable period of time before initiating such activity in order to evaluate the activity and/or challenge the reverse engineering activity with the appropriate legal authorities. Customer shall refrain from such reverse engineering activity until such time as any legal challenge is resolved in Customer's favor. Reverse engineering includes, without limitation, sniffing, decompiling, disassembly, peeling semiconductor components, or otherwise deriving source code. In addition, the customer is not allowed to generate any other derivative work on the basis of the software, in particular a rival product or service, or to copy features, functions or graphics.
7.3 Furthermore, the customer is not entitled to distribute, sell, rent, sublicense, license the rights granted under this agreement or to make them otherwise available to third parties unless it is a named user. The term "named user" refers to all persons named by the customer upon conclusion of the agreement for the use of contractual services.
7.4 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
7.5 In the event that the contractual use of the software is impaired by third-party property rights without the fault of Jedox, the latter is entitled to refuse performances that are affected by these. Jedox shall immediately inform the concerned customer and will find a suitable way to give the customer access to its data. In this case, the customer is not obliged to pay for the non-performance. Other claims or rights shall remain unaffected.
7.6 The router output to the internet of the data center used by Jedox is the transfer point for contractual services.
7.7 The software, the computer performance required for the use over the internet, as well as the storage capacity for data required for the use over the internet (RAM and HD) will be made available by Jedox or by one of the subcontractors commissioned by Jedox. The individual performance ratings depend on each Customer's offer.
7.8 Jedox transfers the access data for identification and authorization to the customer that is required for the use of the software. The customer is not permitted to transfer the access data to third parties, unless it is a user who was named to Jedox, as stated in subsection 7.3 and taken into account in the calculation of the fee. The customer shall be responsible for all activities ensuing from the unauthorized use of access data. In the event that such unauthorized use by third parties has occurred or is suspected, the customer shall immediately inform Jedox by sending an e-mail to legal@jedox.com. New additional users will be reported to Jedox before they start their activities so that the user fee can be adjusted accordingly.
7.9 Customer access to the internet is not subject of the contract. The good working order of the internet access, including transmission lines as well as his own computer, remains under the sole responsibility of the customer.
7.10 The recording, processing and use of data entered by the customer while using the software remains under the sole responsibility of the customer.
7.11 Trademark rights, copyrights and trade secret and/or other intellectual property rights of Jedox remain the property of Jedox. The customer shall immediately notify Jedox in the event that third parties assert industrial property rights in relation to the software against him.
7.12 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
7.13 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
8.1 The customer shall use the software, as well as the provided storage and computing capacity, only in accordance with the SaaS Terms. The installation of other software is not permitted. The same applies to the storage of data that is not directly connected with the use of the contractual software.
8.2 The customer is required to adequately support Jedox in the performance of the service.
8.3 The customer is obliged to observe the customary and recognized safety standards. This also includes regular data backups by the customer on media of his own, data protection with reasonable technical and economic efforts against interference from unauthorized persons, as well as the use of the latest anti-virus programs. In any case, backups must be made prior to changes carried out by the customer, as well as prior to maintenance works which will be announced in advance by Jedox.
8.4 The customer will protect all data against any third-party access. Codes and passwords must be changed prior to their first use, as well as in regular intervals. Codes and passwords must be changed immediately if there is a reason or cause to suspect that third parties have accessed them.
8.5 The customer guarantees that the information transferred to Jedox by him is true and up to date at all times. The customer is obliged to update information immediately in the event of any changes to ensure a trouble-free use.
8.6 The customer is obliged to verify in advance that the contractual services correspond to the contractual requirements. If that is not the case, Jedox must be notified without delay. In this case, the customer must communicate all relevant information to Jedox. In addition, the customer shall also take care that his hardware and software, as well as internet connection, fulfill the minimum requirements for the contractual use of contractual services. The customer must observe all requirements set by Jedox in relation to the contractual services.
8.7 The use of the software outside of France may under certain conditions be restricted by other national legal provisions. The customer is obliged to comply with such provisions and bears all costs that may arise in connection with the use of the software, such as customs duties, taxes, or other dues or fees.
8.8 In the event of serious violations against customer duties, Jedox shall be entitled to block the account of the customer at his expense. This does not release the customer from his payment obligations against Jedox.
8.6 Additional costs and disadvantages resulting from the violation of the duties mentioned above must be borne by the customer.
9.1 Unless otherwise explicitly agreed by the parties, the contractual services will be available ninety eight percent (99 %) of the time, based on an annual approach.
9.2 Failures, as well as impairments of the availability rate and/or the provision during a regular maintenance period and/or during maintenance and support, installation or realization works scheduled with the customer, as well as during disconnections or shutdowns scheduled with the customer during such times, shall not be deemed as unavailability within the meaning of subsection 9.1 above.
9.3 Periods during which contractual services are not in parts or fully, available due to technical or other circumstances that are outside the sphere of influence of Jedox (e.g. force majeure, malfunctioning in the telecommunication lines, or third-party faults) shall not be deemed as unavailability within the meaning of subsection 9.1 above.
9.4 Likewise, periods during which Jedox temporarily limits the availability of contractual services due to:
• an urgent threat of the data, the hard and/or software infrastructure or the data, the hard and/or software infrastructure of the customer because of external hazards (e.g. viruses, port-hacking, attacks by Trojans), or
• a substantial threat to the security of network operation or the maintenance of network integrity
are not to be deemed as unavailability within the meaning of subsection 9.1 above.
9.5 Jedox will, during the unavailability time, also within the meaning of subsections 9.2 to 9.4, take the legitimate interests of the customer into account as far as possible. Whenever possible, the customer will be informed by Jedox without delay. Jedox shall make every reasonable effort to restore availability.
9.6 Unless otherwise expressly agreed between the parties, the responsibility of Jedox for the components required in the provision of contractual services (“Jedox Cloud”) ends at the router outlet of the data center used by Jedox.
9.7 The customer shall immediately notify Jedox of any disturbances in availability. If the disturbance is real, the availability of the service shall be deemed impaired only from the time of notification. No disturbances in the aforementioned sense are impairments of data transmission caused by the local IT system of the customer or by a disturbance in the connection of the customer to the agreed transfer point (e.g. line failure or line fault of other providers or telecommunication companies).
10.1 Liability without fault for defects that were already present upon conclusion of the agreement is excluded.
10.2 A defect shall be deemed to exist if the suitability for contractual use is nullified or not insignificantly reduced. The contractual use is conclusively defined by any agreed specifications. In the event that the suitability for contractual use is nullified, the customer shall be exempted from payment of the remuneration until the defect is remedied. In case of a partial unsuitability the remuneration is reduced to a reasonable amount until the defect is remedied.
10.3 The customer undertakes to immediately inform Jedox in writing (e-mail is sufficient) in the event that defects of the software are found. In case of material defects this must be done by way of a detailed description of the time and the particular circumstances of the occurrence of the defect to allow Jedox to reproduce, analyze and remedy it.
10.4 If the customer does not immediately report defects that are known to him or that are obvious, the customer's rights to reduce the agreed price or terminate the agreement for defect are excluded. The same applies to hidden defects unless they are reported to Jedox within eight working days from their discovery.
10.5 In the event that Jedox is unable to remedy the defect within a reasonable time period determined by the customer, which allows for at least three attempts to remedy the defect, the customer shall be entitled to extraordinarily terminate the agreement.
10.6 If upon a notice of defects by the customer, there appears to be no defects of the software, the customer shall compensate the costs accrued in connection with the examination, provided that the unjustified notice of defects is the fault of the customer.
10.7 In case that a third party asserts property rights regarding the contractual services against the customer, Jedox will at its discretion and expenses, either change or replace the contractual services so that the property rights claim is no longer against the customer.
10.8 The customer shall immediately notify Jedox if third parties assert property rights (e.g. copyrights or patent rights) to the contractual services against him. The customer authorizes Jedox to solely take legal action against the third party. As long as Jedox makes use of the authorization, the customer may not acknowledge the claims of the third party without Jedox' consent; Jedox will then fend off the claims of the third party at its own expense and indemnify the customer of all costs associated with the defense against such claims unless these are based on faults attributable to the customer (e.g. use in violation of agreement).
10.9 Jedox shall only be liable for damages due to defects within the scope defined in subsections 11 and 12. This limitation does not apply if Jedox has fraudulently concealed a defect.
10.10 The support agreed in accordance with the Support Terms pursuant to subsection 2.1 of these SaaS Terms does not restrict the warranty rights of the customer according to this subsection 10.
11.1 Jedox is liable in accordance with civil contractual liability rules for direct, certain and foreseeable damage. The aggregate liability of Jedox is capped for all damages and all other losses for any cause arising under this agreement to the contract value. Jedox excludes all liability as regards indirect damages notably loss of profit or other financial losses of the customer. However, Jedox remains liable for damages in cases of fraud, gross negligence or willful misconduct as well as injury to life, body or health for which Jedox cannot limit its liability.
11.2 In the event of a data loss Jedox' liability shall be limited to the expense for a restoration using existing data backups.
11.3 Insofar as the liability of Jedox is excluded or limited due to the aforementioned provisions this also applies to the personal liability of office employees, factory workforce, staff members, legal representatives and agents.
Subject to sentence 3 of the SaaS Terms all liability claims against Jedox expire by limitation after one year. The time limit for the liability limitation commences on the date specified in article 2224 of the French Civil Code. The regulations specified in sentences 1 and 2 shall not apply to Jedox' liability on account of malicious intent and gross negligence, injury to life, body and health for which Jedox is responsible, as well as on account of simple, negligent violation of cardinal obligations, a liability pursuant any applicable Product Liability law and as a result of a warranty.
13.1 Jedox' data protection practice shall be in accordance with the law of France, in particular with the French Data Protection Act (Law n°78-17 of 6 January 1978 as amended by law n°2004-801 of 6 August 2004). From the 25.05.2018 onwards Jedox’s data protection practice shall also be in accordance with the European General Data Protection Regulation (GDPR).
13.2 The customer's personal data shall be processed lawfully, fairly and in a transparent manner and only be collected for specified, explicit and legitimate purposes. Jedox adheres to the principles of data minimization, data accuracy, storage limitation, integrity and confidentiality, as regulated in the GDPR. The customer shall keep the data up to date and communicate all relevant changes to Jedox.
13.3 Jedox undertakes to ensure that access to customer data is restricted to technical support, cloud operations and consulting teams, and only if they directly require access to the data in order to fulfill Jedox’s obligations in accordance with this Agreement and the relevant data protection laws. Jedox shall ensure that the confidentiality obligations stipulated in this Agreement are enforced.
13.4 Jedox does not pass any personal data on to third parties with the exception of service provision partners, to the extent required to calculate the remuneration and for the settlement of accounts with the customer.
13.5 The customer is entitled to obtain information about personal data, the rectification of inaccurate personal data, the erasure of personal data concerning him or her, restriction of processing as well as any other right regulated in the GDPR.
13.6 Under this agreement, the customer is not entitled to store and process any personal of the GDPR. In case, however, the customer does store and process personal data in connection with this agreement, the customer shall notify Jedox without delay and shall also notify the French Data Protection Authority of any processing of personal data prior to the actual processing or storage of such personal data.
14.1 The customer undertakes to designate content put on the internet as his own or third-party content, as well as to state his full name and address. Further obligations, in particular information obligations, may arise from the French Act n° 2004-575 dated June 21st, 2004 for the trust in digital economy and the provisions of the French Postal and Electronic Communications Code. The customer is obligated to investigate on and comply with such obligations.
14.2 The customer undertakes not to publish content which violates third-party rights or statutory regulations. The customer is in particular not permitted to spread and/or put images, texts, graphics and links or other data or content online which violate legal regulations or third-party copyrights, intellectual property rights or any other third-party rights. Storage and/or disclosure to third parties of extremist content, or content which is against public policy or of texts or data depicting violence or contain pornographic, discriminatory, racist, defamatory or other illegal content or illustrations are not permitted. Jedox is entitled to block the customer account in case of violation of the above. The same shall apply if the customer discloses content to third parties which offends their honor, or insults or disparages persons or certain groups of people. The same applies even if an actual legal claim is not given. The customer bears the sole responsibility for data and content provided by him. Jedox does not examine the content for its correctness, or lack of viruses or to determine whether it is technically possible to examine it for viruses.
14.3 The customer is prohibited (a) under these SaaS Terms to store or forward infringing, defamatory or other illegal and/or illicit content, (b) to use services and systems provided under this agreement to store or forward malicious codes or other sabotage programs, (c) to impair or disturb the integrity or performance capacity of the services and system provided under this agreement, (d) to use the services provided under this agreement to gain illicit access to systems or networks which are interconnected with these services, as well as (e) to send spam, mass e-mails or other unwanted messages in violation of applicable laws and regulations.
14.4 Jedox is entitled to block the customer's account in case of non-compliance with a provision of the SaaS Terms.
15.1 Unless otherwise agreed the remuneration for the use of the standard software in connection with the "Jedox Cloud“ during the minimum term is calculated in accordance with the list of prices and conditions of Jedox plus turnover tax. After expiry of the minimum term, provided that a new agreement is concluded and unless otherwise agreed, the remuneration shown in the relevant list of prices and conditions for the minimum term plus turnover tax shall apply unless a new minimum term is agreed upon.
15.2 For the interest on arrears payable by the customer in case of default in payment subsection 6.5 above shall apply accordingly.
16.1 The term of the agreement is subject to the time period stated in the offer (hereinafter "minimum term“). After expiry of the minimum term, the agreement is extended automatically for the period of the minimum term, however for no more than twenty-four (24) months (hereinafter "extension period“), unless it is terminated in writing by one of the parties with a notice period of ninety (90) days at the end of the minimum term or extension period. In the event that no minimum term is stated in the offer, it is agreed that the minimum term is twelve (12) months.
16.2 The contractual relationship commences with the transmission of the access data to the customer.
16.3 In addition, the agreement can be terminated in writing by any of the parties without observance of a notice period for material breach. For the purposes of the agreement a material breach entitling Jedox to terminate the agreement exists in particular if the customer violates rights of Jedox by using the software beyond the scope agreed upon in the agreement and does not stop the violation within a reasonable period after a warning notice by Jedox, or if the customer does not pay an invoice despite reminder with appropriate deadline. For the customer a material breach can be a substantial undercutting of the agreed software availability which must be regularly be an undercutting of more than 10%.
16.4 Terminations must be made in writing.
16.5 With the termination of the agreement, no matter for what legal reasons, all rights granted under the agreement are void.
17. Subcontractors
Jedox shall be entitled to provide the contractual services by third parties acting as subcontractors provided that the subcontractors have the necessary skills to provide the contractual services.
18.1 The customer undertakes to maintain secrecy as to all confidential information made known to him during this contractual relationship and to refrain from using that knowledge in particular for his own business purposes. Confidential information under this agreement includes all information that is known only to a small group of persons, that is not obvious, that must be kept secret according to the (explicit or implied) will of Jedox, and in the secrecy of which Jedox has a legitimate or economic interest.
18.2 Secrecy does not extend to publicly available knowledge, or knowledge that has been or can be disclosed without violation of any secrecy obligation, that the customer may or must disclose due to a law or by order of governmental or judicial authorities, or that can be passed on without obvious disadvantages for the company.
18.3 The obligation to maintain secrecy shall remain in force for another five years after termination of the agreement.
Jedox is entitled to cite the name of the customer along with the full company name and his logo on its marketing materials (including websites) as a reference customer.
20.1 Unless otherwise agreed the place of fulfillment shall be the company domicile of Jedox France SAS.
20.2 The law of France shall apply for these SaaS Terms and all legal relationships between Jedox and the customer. Any collision rules as well as the UN Convention on the Sale of Goods (CISG) are excluded.
20.3 In case of dispute, the customer and Jedox shall discuss to find an amicable settlement. ANY DISPUTE CONCERNING THE EXISTENCE, PERFORMANCE, APPLICATION, INTERPRETATION OF THIS AGREEMENT WHICH COULD NOT BE SETTLED OUT OF COURTS WILL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURTS OF PARIS, NOTWITHSTANDING ANY WARRANTIES CALLS AND/OR EMERGENCY OR CONSERVATORY PROCEDURES IN INTERIM (REFERE) OR ON REQUEST.
20.4 In the event of inconsistencies between SaaS Terms and Support Terms, the provisions of the SaaS Terms shall have priority.
20.5 These SaaS Terms can be changed between the customer and Jedox by way of a corresponding arrangement, as follows: Jedox sends the customer the changed terms before they shall take effect in writing (e.g. via e-mail) and separately informs the customer about the new regulations as well as the date when they are to take effect. Jedox will at the same time grant the customer a reasonable, at least four-week deadline to declare whether he accepts the changed conditions for a further use of the contractual services. In the event that no declaration is made within this time period, which commences with the receipt of the written notification, the changed conditions are deemed to have been accepted. At the beginning of the time period Jedox will separately inform the customer about the legal consequences of his actions or inactions, i.e. the right to object, the time limit for filing an objection, and the legal effect of his silence.
I. Introductory Provisions
1. General, Definitions, Scope of Contract
1.1 These terms and conditions ("General Conditions") apply to all software (the “Software”) provided by Jedox Inc. (“Jedox”) to those persons or entities listed or described in clause 1.3 herein. These General Conditions apply to the entity (“Company”) identified in any order or quotation for Software that is received and accepted by Jedox. No other terms and conditions, such as those of Company apply, regardless of whether those terms and conditions are contrary, inconsistent or otherwise different from these General Conditions.
1.2 “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.3 The General Conditions apply solely to persons or entities who are acting in the performance of their corporate or self- employed commercial activities, as commercial customers.
2.2 The details and information given on Jedox’ homepage and in Jedox product catalogues become part of these General Conditions only if and to the extent that the General Conditions make express reference to such details and information, and incorporate them by referenced herein.
2.3 The content of any contractual relationship and the scope of delivery are governed solely by written confirmation of order of Jedox; however, in the event of a binding offer on part of Jedox and its acceptance within the specified period, the contractual relationship is governed by the written offer of Jedox. Collateral agreements, verbal statements given by any employees or agents as well as changes or amendments to confirmed contracts (including changes to the software) must be confirmed by Jedox in writing to be effective. Such written confirmation may be provided via fax or email.
3.1 Software descriptions on Jedox’ homepage, in catalogues, brochures, etc. do not create any warranty as to quality, nature or description.
3.2 Jedox reserves all rights, title, interests, and ownership of and to all copyrights and other intellectual or industrial property rights (including the right to register any such rights) in all documents, materials and content of Jedox, in particular in test programs, illustrations and cost estimates. The documents listed above must be immediately returned to Jedox at Jedox’ request.
3.3 Test programs provided by Jedox on a temporary basis and free of charge are considered to be on loan, and provided without any obligation or liability of Jedox to Company.
3.4 Jedox reserves the right to make technical changes and modifications to the Software and the documentation of the software, provided that the usual use of the Software is not significantly or detrimentally impaired.
4. Delivery Period
4.1 Delivery periods are only binding if Jedox expressly confirms them in writing.
4.2 Delivery of Jedox Software is handled through electronic transmission of the license key to the email address provided by Company on the order document (quotation). Alternatively, Company may request to receive the license key by fax or letter. The respective, current version of Jedox Software can be downloaded from Jedox’ website; the respective version of the Software Content is available in the Jedox Marketplace.
4.3 In case of delay in delivery, the delivery period shall be duly extended in the event of force majeure and any and all unforeseeable impediments that may occur after the effective date of the contract and for which Jedox is not responsible, provided that such impediments have an effect on the provision of the service owed. This shall apply even if these delaying circumstances occur at upstream suppliers of Jedox. Jedox will inform Company as soon as possible of any such impediments. If the impediment persists for longer than three months, or if it is established that it shall persist for longer than three months, Jedox as well as Company may rescind the contract.
4.4 If Jedox is in default of delivery due to simple negligence, Jedox’ liability for damages due to the delay in delivery, which may be claimed in addition to the delivery, shall be limited to 0.75% of the value of the delivery for every full week of default, up to a maximum of 5% of the total value of the delivery. If Company claims damages instead of the delivery in the said cases, this claim shall be limited to 15% of the total value of the delivery. The limitation of liability according to the above sentences 1 and 2 shall not apply in the event of default due to intent or gross negligence or in the event of injury to life, body or health or in the case of a transaction that depends on the compliance with a fixed date.
Unless agreed otherwise, the prices shown in Jedox’ current list of prices and conditions plus statutory value added / sales taxes and shipping costs apply.
6.1 Unless agreed otherwise, Jedox’ invoices shall be due for payment in full without deductions or set-offs within 30 days of the date of invoice. Payment is deemed to have been made from the point at which Jedox obtained unrestricted access to the amount ("Receipt of Payment").
6.2 Checks shall be accepted if agreed between the parties and shall be considered to be payment only once they have been unconditionally credited to Jedox. Any costs and expenses incurred thereby, in particular, bank, discount and other expenses, inclusive of any value added tax thereon, shall be paid by Company and shall be immediately due for payment.
6.3 No set-offs or reductions of the amount payable are permitted for counter claims or retention of payment with the effect of a set-off by Company. This is not applicable if claims of customer are grounded on rectification of a defect or costs for completion of delivery.
6.4 From the commencement of any payment default, Jedox may demand interest of up to 18% p.a., but in no event greater that the maximum interest rate permitted under law.
6.5 If after the conclusion of the specific contract, Jedox determines in its sole discretion that any payment by Company is at risk or might be delayed by the inability of Company to perform, Jedox shall be entitled to refuse its performance under the contract, including performance any preparatory acts. The right to refuse performance shall cease to exist once payment has been made or Company provides security for payment. Jedox can set a reasonable time limit for provision of such security. After expiration of such reasonable time limit, Jedox may rescind the contract.
6.6 For international deliveries within the European Union, Company shall furnish its VAT identification number that is used for income tax purposes in the importing country prior to the contractual delivery date. In the event that such VAT information is not provided or is provided incompletely, Jedox reserves the right to charge the applicable value-added tax to Company.
7.1 If Jedox delivers Software to Company against payment of a onetime charge for any length of time, Company shall receive the non-exclusive right, irrevocable so long as Company is notin default, to duplicate the Software to the extent such duplication is necessary for loading, viewing, running, transferring or saving the Software contemporaneously on one (1) server for the simultaneous use by the maximum number of users as agreed in the contract ("Agreed Use"). Company agrees to abide by the provisions relating to Agreed Use and agrees not to make the Software available to additional users. Special, separate licenses can be purchased for test, backup or development systems.
7.2 To the extent that the Software transferred free of charge has been licensed as Open Source software, the rights and obligations of Company shall be those provided in the applicable Open Source license. The relevant Open Source license agreement is included in the software.
7.3 To the extent that the Software transferred free of charge is not Open Source software ("Freeware"), Company shall have the non-exclusive, non-transferable right, not limited in time, to duplicate the Software to the extent necessary to load, demonstrate, run, transfer or save the Software ("Agreed Use"). Company shall only use the Software according to this Agreed Use. Company is not permitted under any circumstances, without Jedox’ written consent, to license or sublicense the Software or to transfer the Software to third parties free of charge.
7.4 Company has the right to decompile, edit or duplicate the Software to the extent that this is necessary to establish the interoperability of the Software with other programs or to eliminate errors or bugs in the software. This applies, however, only where Jedox failed upon request to make the relevant, necessary information accessible to Company within an appropriate time period. Company is not entitled to decompile, translate, edit, arrange or rework the Software in any other manner beyond the above authorization.
7.5 Company is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
7.6 In the event that Company violates any of the aforementioned provisions Jedox may temporally deny the access of Company to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform Company of every suspension.
7.7 The operation of the Software by third party businesses due to outsourcing requires Jedox’ prior consent. Company is not entitled to generate copies or partial copies of the Software on other media. This does not apply to the generation of a backup copy. Company shall mark the backup copy with the words "Backup Copy."
7.8 Company is entitled to transfer this license to the Software purchased from Jedox to third parties only if:
a) it fully gives up the use of the Software and destroys any existing copies of the software;
b) it notifies Jedox of the name and address of such third party; and
c) such third party gives to Jedox its consent to be bound by these General Terms in writing.
If Company violates this clause, Company shall owe Jedox a contractual penalty of half the amount that the third party would have had to pay under Jedox’ current list of prices and conditions to obtain the Software from Jedox, or half the purchase price agreed with Company, whichever is greater.
7.5 Without the express, written consent of Jedox, Company is not under any circumstances whatsoever entitled to permanently or temporarily rent, lease or otherwise make the Software available to third parties. Company's employees are not third parties for the purposes of this General Terms, as long as they use the Software within their relationship of employment existing and according to the contract.
7.6 Should Company purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, Company is obligated to license the third-party Software accordingly.
7.7 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
8. Upon request, and if there is a justified reason to inquire, Company will allow Jedox or a third party acting on behalf of Jedox to investigate if the use of the Software is within the restrictions and granted rights by Jedox. Company will support Jedox in this investigation to its best abilities. Lack of Conformity of the Goods or Documentation with Contract, Notice of Defects, Disclaimer of Warranty
8.1 To the extent that Jedox licenses standard Software against payment of a one-time fee, the following applies:
8.1.1 If this is a commercial transaction for both parties, Company shall, if this is customary according to the ordinary business operations, inspect the Software without delay and report any and all defects in writing, indicating the type and scope of the defect. The report must be received by Jedox within eight business days of the delivery. If the report does not fulfill said requirements, the Software will be deemed approved.
8.1.2 If, after Company has given notice of lack of conformity, no actual lack of conformity of the Software is found, Company shall reimburse Jedox for the costs and expenses Jedox incurred in connection with the examination and inspection of the goods, provided that the unjustified report of defects is attributable to the fault of Company.
8.1.3 Rights due to defects in quality can only arise if the Software has a defect in quality at the time of transfer of risk. No rights due to defects in quality shall arise in the case of improper use or treatment of the software, unsuitable environment or operating conditions, defects caused by changes performed by Company, insufficient maintenance, etc. If questions regarding the use of the delivered licenses occur, customer shall in particular consult the respective documentation or the information in the Jedox Knowledge Base (https://knowledgebase.jedox.com).
8.1.4 Subject to the provisions of clause 8.1.3, Company may, at Jedox’ discretion, demand supplementary performance in the form of elimination of the defect (rectification) or delivery of Software without any defects (replacement). The expenses required for the supplementary performance shall be borne by Company if they are higher due to the fact that the Software has been transported to a location other than the delivery address of Company, unless the transport corresponds to its intended use. If Jedox is unwilling or unable to provide rectification/replacement, especially if such is unduly delayed for reasons for which Jedox is responsible, Company may subject to Jedox’ approval rescind the contract if additional r supplementary performance attempts would be unreasonable.
8.1.5 Company understands and agrees that the existence of a defect will be determined based on the functional scope and stated limitations of the Software as described in Jedox’ Knowledge Base (available online on www.jedox.com). Software defects must be communicated by Company to Jedox in writing and described as concretely as possible such that the reconstruction of the defective program routine is possible.
8.1.6 The sole remedy of Company for a defect shall be, at Jedox’ choice, a work-around, improvement or a replacement of the Software or affected documentation, as stated herein.
8.1.7 The rights of Company regarding warranties and defects are excluded in so far as Company undertakes or allows changes to the Software without the agreement of Jedox, unless Company demonstrates that the changes have no unacceptable effects on the Software or otherwise limit or affect Jedox’ determination, analysis and remedy defects.
8.1.8 If Jedox provides services to troubleshoot or remedy defects at the request of Company and without being obligated to do so, Jedox shall be compensated for such services according to its usual rates.
8.1.9 Due to a number of reasons beyond the control of Jedox, such as the many configurations of data and operation occurring in practice and operator error, completely error-free operation of the Software cannot be guaranteed and loss of data cannot be excluded. Although Jedox has attempted to provide accurate information with regard to the Software, Jedox assumes no responsibility for the accuracy or inaccuracy of that information. Mention of non-Jedox products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of those products or services. Company’s access and use of the Software is at Company’s risk.
8.1.10 Company acknowledges that the Software is not intended for use in connection with any high risk or strict liability activity (including, without limitation, air travel, space travel, firefighting, police operations, power plant operation, military operations, rescue operations, hospital and medical operations or the like) and Company agrees not to use or allow the use of the Software or any portion thereof for, or in connection with, any such activity.
8.1.11 If Company is part of an agency, department, or other entity of the United States Government (“Government”), the use, duplication, reproduction, release, modification, disclosure or transfer of the Software is restricted in accordance with the Federal Acquisition Regulations as applied to civilian agencies and the Defense Federal Acquisition Regulation Supplement as applied to military agencies. The Software is a “commercial item,” “commercial computer software” and “commercial computer software documentation.” In accordance with such provisions, any use of the Software by the Government shall be governed solely by the terms of these General Conditions
8.1.12 Once Company exercises its right to rescind the contract, its right to use the Software shall end. In such case, Company shall remove the Software from all storage media and destroy all copies of the Software and notify Jedox of this in writing.
8.1.13 Subject to sentence 2 of this paragraph, the statute of limitation period for claims due to defects in quality is one year. In the event of injury to life, body or health for which Jedox is responsible and in cases of intent and gross negligence, the statute of limitation period for claims due to defects in quality is two years.
8.1.14 Jedox’ liability for defects of the goods shall be subject to the limits specified in these General Conditions.
8.2 In case of the granting of the use of Software free of charge in accordance with clause 7.2 and 7.3, the rights of Company with regards to flaws of the Software as such are determined in accordance with the legal provisions regulating gifts.
8.3 In case of the granting of the use of software free of charge in accordance with clause 7.2 and 7.3, the rights of the customer with regards to defects of the product as such are determined in accordance with the legal provisions regulating gifts
9.1 EXCEPT AS EXPRESSLY SET FORTH IN THESE GENERAL CONDITIONS, JEDOX DOES NOT (i) MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR (ii) WARRANT OR GUARANTEE ITS THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY ERRORS, OMISSIONS OR MISPLACEMENTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE WILL RESULT IN VALUE. IN NO EVENT SHALL JEDOX BE LIABLE OR OBLIGATED TO COMPANY OR ANY THIRD PARTY IN ANY MANNER FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGES IN ADVANCE. JEDOX’ SOLE AND COMPLETE LIABILITY TO COMPANY SHALL BE LIMITED TO THE AMOUNT OF FEES PAID TO JEDOX HEREUNDER. THIS LIMITATION OF LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY.
9.2 If Company fails to make backup copies in order to protect itself from loss of data, Jedox’ liability in cases of simple negligence shall be limited to the recovery expenses that would have been incurred if backups had been made.
9.3 If Jedox’ liability is excluded or limited due to the aforesaid provision, this shall also apply to the personal liability of Jedox’ employees, staff members, representatives, and agents.
10.1 Company acknowledges that all copyrights, trade secrets, patent rights, trademark rights, and all other intellectual property rights related to the Software and Services are and shall remain the sole and exclusive property of Jedox.
10.2 If Company becomes aware that Jedox rights under copyright laws are infringed by third parties, Company shall immediately notify Jedox and shall comply with Jedox’ instructions with respect to the protection of these rights. Company hereby agrees to indemnify, defend and hold Jedox and its affiliates, officers, directors, shareholders, employees, and representatives harmless from all claims, losses, damages and liabilities (including reasonable attorney’s fees) arising out of any claim, proceeding, action, suit, and damages brought against Jedox, or any of them, resulting from the use by Company or Company’s employees, officers, directors or representatives of the Software or the exercise of any right or performance of any obligation of Company under these General Conditions.
10.3 Jedox hereby agrees to defend Company in all claims or lawsuits arising out of any claim or suit brought against Company resulting from an intended infringement or misappropriation by Jedox of any U.S. or E.U. patent or copyright, brought in the jurisdiction giving rise to such copyright or patent, so long as (i) Jedox is promptly notified of any such claim or lawsuit and given sole authority over the defense or settlement of the same, (ii) any party or person seeking indemnification hereunder fully cooperates with Jedox in the defense of the same, (iii) Company and any party or person seeking indemnification hereunder has used the Software in a manner described in Jedox’ documentation for the Software, and (iv) Company or any party or person seeking indemnification has not used or combined the Software with any other software, product or other use resulting in the claim of infringement or misappropriation if such infringement or misappropriation would not have occurred except for such use or combination.
The rights set forth in clause 7 shall pass to Company only after payment in full as specified in clause 6.1.
12. Compliance Audit of Contract Terms
12.1 Jedox has the right to examine the records and IT systems of the customer to inspect the observance of the contractual conditions; Jedox shall in particular verify if the customer uses the software both qualitatively and quantitatively in accordance with the license agreements and terms ("Auditing"). The customer shall at our first request inform us on the number of visitors, the system environment used and the version number of the software used by the customer, provide access to the documents and records required in verifying the contractual use as well as to inspect the hardware and software environment used in connection with the contractual software. Jedox is authorized to commission third parties with these tasks. Jedox will give the customer corresponding written notice at least ten (10) business days before such an inspection unless Jedox has concrete grounds for believing that the software is not used as contractually agreed and that a notification would jeopardize the purpose of the audit. The inspection will be conducted during the normal business hours of the customers on his premises and shall not impede his business processes more than necessary.
12.2 If the audit shows that the purchased number of licenses is exceeded by more than 5 % (five percent) or if another substantial non-contractual use (in particular a non-permissible reworking or redesign of the software) has been found the customer shall bear the costs of the audit. A maximum of one audit per calendar year shall be conducted unless Jedox has concrete grounds for believing that the software has been used non-contractually.
13.1 The parties hereto each undertake to treat in strict confidence all items (e.g. software, documentation, information) received from or that become known via the other party before the conclusion of or in the performance of the contract and that are protected by law, that include business or operational secrets or that are described as being confidential - during and beyond the term of the contract for five (5) more years - unless they become known to the public without infringement of the duty to maintain confidentiality. The parties shall keep and safeguard all such items such that third parties are completely denied access to them.
13.2 Company agrees that it shall make the Software provided under these General Conditions available only to those of its employees and other third parties that require such access to perform their respective tasks. Company agrees to instruct such persons on the need to maintain secrecy and confidentiality with respect to such items.
13.3 Jedox shall process Company's data required for the transaction in accordance with any pertinent data protection laws and regulations.
14. Choice of Laws; Designation of Venue
These General Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and the laws of the United States, without giving effect to any principles of conflict of law. Partner agrees that any action at law or in equity arising out of or relating to these General Conditions shall be filed only in the state or federal courts located in Boston, Massachusetts, and consents and submits to the personal jurisdiction of such courts for the purposes of litigating any such action. The parties specifically disclaim applicability to these General Conditions, and to the licensee and use by Partner of the Software, of (i) the United Nations Convention on the Sale of Goods and (ii) any Incoterms.
K
General terms and conditions for On-Premises subscription license
These General Terms and Conditions for On-Premises Subscription License (these “Terms and Conditions”), together with the Order Form executed and attached hereto (the “Order Form”), and any additional Statements of Work and any other exhibits, schedules and addenda attached hereto or to the Order Form constitute the software license agreement (the “Agreement”) made and executed by and between Jedox Inc., a Delaware corporation (“Jedox”), and the Customer identified on the Order Form (“Customer”). By executing the signature page to the Order Form, and in consideration of the mutual promises, and upon the terms and conditions set forth below and in the Order Form and intending to be legally bound, Jedox and Customer hereby agree as follows:
PART I. SOFTWARE LICENSE TERMS
1.0 DEFINITIONS
“Confidential Information” means all knowledge or data of an intellectual, technical, scientific, commercial, or industrial nature relating to technology, inventions, concepts, processes, designs, improvements, trademarks, copyrighted materials, trade secrets, and other information of a similar nature in which the disclosing party has a confidential interest or has a legal duty to protect, including without limitation the Software, Documentation, Trade Secrets, object code and machine-readable copies of the Software, source code of or relating to the Software (if applicable), and any other proprietary information (including proprietary information of third parties) supplied to Customer by Jedox, or by Customer to Jedox, or, in the case of the Software, the Documentation and any information relating to Jedox’s pricing and costs, regardless of whether so marked.
“Customer” means the party or parties identified on the Order Form.
“Critical Error” means an Error which causes the Software production system to go down or prevents Customer from working in the system.
“Delivery” occurs when Jedox has first delivered the Software and Documentation on CD-ROM to a common carrier, by ESD (electronic delivery), or personally by an authorized employee or agent of Jedox at Customer’s address set forth above.
“Documentation” means written materials relating to the Software including but not limited to online help and user instruction files regarding use of the Software, as generally provided by Jedox to licensees of the Software, and shall include any updated versions of Documentation as may be generally provided by Jedox to other licensees of the Software during the Term of the Agreement.
“High Error” means an Error which represents a failure of expected functionality that causes serious degradation to Customer’s use of the Software production system.
“Host Computer” means a single production database server.
A “User” is each person assigned a unique log in to access the Software.
“Software” means all of the programs and modules listed Order Form, as they may be upgraded, enhanced, and/or modified by Jedox, in machine-readable, object code form only.
“Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
“Subscription Fee” means the combined license fee and support fee set forth in the Order Form.
“Subscription Term” means the term of this Agreement described in the Order Form, including any extensions in accordance with Section 5.2.
“Trade Secrets” means all concepts, ideas, formulae, patterns, devices or compilations of information used in a company’s business which may relate to the development, production, licensing, or sale of such company’s goods, products or services, to the management or administration of such company, or which otherwise give it a competitive advantage, which are not publicly known without restriction and without breach of the Agreement. Trade Secrets include manuals, on-line documentation, business activities and plans, financial results and projections, costs and prices, customers, customer lists, suppliers, software developers, employees, software products and related documentation, any and all techniques, algorithms, data models, stored procedures, schemas, processes (and any modification, revision, extraction or extrapolation thereof), technologies, technical and business strategies, and draft contracts and exhibits exchanged by the parties.
2.0 LICENSE AND SOFTWARE USE
2.1 Subject to Customer’s performance of its obligations under the Agreement, including without limitation timely payment of all amounts due hereunder, Jedox grants to Customer a non-exclusive, non-transferable, non-assignable (except as otherwise provided in Section 12.1 below), right and license (without the right to grant sublicenses) to install and use the Software in object code form and to the Documentation during the temporary Subscription Term, as described in this Section 2.
2.2 Customer may:
A. Install the Software on a single Host Computer to process information internally for Customer’s business.
B. Use the Software subject to the limitations on the number of users, computers, servers, sites, business units, websites or networks specified Order Form.
C. Make an appropriate number of backup copies of the Software once a day to protect against malfunction or damage to Customer’s computer systems or the media on which the Software are stored.
D. Make an appropriate number of copies of the Documentation for internal training purposes.
E. Permit hosting providers and other third parties to use the Software and Documentation on Customer’s behalf if they agree in writing to comply with the terms and conditions of Sections 2 and 9 of this Agreement or substantially similar terms; Customer will remain responsible for the compliance with these terms by third parties using the Software or Documentation with Customer’s permission.
After conclusion of the agreement we will make the software available to the customer via download (On- Premises Subscription) or integrated in an external Cloud (Subscription as a Service). The respective version of the Software Content is available in the Jedox Marketplace.
If Customer desire to the Software or Documentation for purposes that exceed the restrictions set forth in this Agreement, then an additional license will be required.
Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
2.3 Customer agrees that it shall not itself, or through any parent, subsidiary, affiliate, agent or any other third party:
A. License, sell or lease the Software or Documentation to, or permit the use of the Software by or for the primary benefit of, any third party (except as allowed under section 2.2 above).
B. Attempt, or knowingly permit or encourage others to attempt to modify, decompile, decipher, disassemble, reverse engineer or otherwise decrypt or discover the source code of all or any portion of the Software.
C. Copy any part of the Software or Documentation unless this Agreement permits it.
E. Remove or destroy any proprietary markings or legends, including copyright and trademark notices, appearing on or contained within the Software or Documentation.
F. Write or develop any derivative works based on the Software.
G. Except for use as contemplated in Section 2 herein, use the Software to provide processing services to third parties, to provide commercial timesharing, rental or sharing arrangements to any third parties, on a “service bureau” basis or otherwise, or to otherwise allow any third party to directly or indirectly use the Software for itself or for the benefit of any other party.
H. Undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
H. Violate any additional license restrictions set forth in the Order Form; or
I. Use any portion of the Software in any manner except as expressly provided in this Agreement.
2.4 Jedox retains all right, title and interest in the Software and Documentation (including copies made by Customer), except for those rights expressly granted to Customer under this Agreement. Customer acknowledges that Jedox and its successors and assigns own all proprietary rights in the Software and Documentation, including copyrights and valuable trade secrets.
2.5 If requested by Jedox, Customer will submit an annual certification, signed by an officer or authorized representative, specifying the number of users and number and location of all copies of the Software that Customer have. Jedox may also, once annually, upon reasonable notice and during regular business hours, audit compliance with the license restrictions. This audit will be at Jedox’s expense, unless the audit determines that Customer’s usage exceeds the authorized scope of use by more than 5%, in which case Customer shall pay the reasonable and actual costs of the audit, in addition to paying the required fees for the additional license.
2.6 It is Customer’s responsibility to observe customary and industry-standard security policies, including without limitation regular data backups on Customer’s own media, reasonable efforts to implement and follow data protection practices against access or interference by unauthorized persons, and the use of updated anti-virus programs. Customer will back up its data before installing any Maintenance Releases to the Software.
2.7 Customer acknowledges and agrees that use of the Software requires Customer to comply with the software and hardware requirements provided at:
http://knowledgebase.jedox.com/section/requirements-6_0/
3.0 SERVICES. If training, implementation or on-site services are included under the Order Form, such services shall be governed by separate terms and conditions. If no implementation or on-site services are included under the Order Form, Customer is responsible for the installation of the Software.
PART II. SUPPORT AND MAINTENANCE TERMS
4.0 SUPPORT. Jedox will provide support and maintenance services pursuant to the General Terms and Conditions for Software Support Contracts, attached to the Order Form and incorporated herein by reference. Customer will install any Maintenance Releases within four (4) weeks after Jedox has delivered the Maintenance Release or made it available to Customer. This may also require an Maintenance Release of any required third-party software including the operating system. Jedox undertakes to inform the customer accordingly.
PART III. PAYMENT AND OTHER GENERAL TERMS
5.0 PAYMENTS
5.1 Subscription Fees and Other Fees. Customer shall timely pay Jedox the Subscription Fees and any other fees specified in the Order Form on or before the due dates specified on such Order Form. Except as otherwise set forth in the applicable Order Form, all fees and charges shall be paid in U. S. Dollars. The Subscription Fees for the initial 12-month Term will be paid at the commencement of the Initial Term. All Subscription Fees are due on the payment date(s) specified in the Order Form. If, and to the extent the Order Form does not specify the due date for particular fees or charges hereunder, all such amounts shall be due within thirty (30) days after the date of Jedox’s invoice to Customer. All amounts remaining unpaid after the applicable due date will accrue interest from the applicable due date until paid in full at a rate equal to the lesser of 1.5% per month or the highest contract interest rate allowed by law, from the date due until paid. All fees set forth in this Agreement may be raised by Jedox not more than once per year.
5.2 The Subscription Fee for additional users will be billed at the then current rate, unless a different rate is contained in this Agreement. The fee for users added will be due and payable within 30 days after the number of users exceeds the contracted number.
5.3 All invoices are due and payable upon receipt in US dollars. Late payment charges will be imposed at the rate of 1.5% per month, including any fees overdue for an increase in the number of users.
5.4 Taxes. Subscription Fees and any other amounts payable pursuant to the Agreement exclude any applicable sales and use taxes, transaction privilege tax, excise tax, tangible or intangible personal property taxes, or value added taxes on the sale or measured by the sales price (collectively “Tax” or “Taxes”). Customer is solely responsible for the payment of all Taxes and will pay to Jedox or the applicable taxing authorities the amount of any Taxes, including without limitation any applicable interest or penalties in connection therewith, that Jedox or Customer is or becomes obligated to pay based on the license or delivery of the Software or delivery of Customer Support or other Professional Services.
6.0 LIMITED WARRANTIES
6.1 Jedox warrants that the Software will operate in substantial conformity with the Documentation. Any description of the Software contained on Jedox’s website or promotional materials is for the sole purpose of identifying the Software, and any such description is not a part of the basis of the bargain and does not constitute a warranty that the Software shall conform to that description. No affirmation of fact or promise made by Jedox, on its website or otherwise, shall constitute a warranty that the Software will conform to the affirmation or promise. If the Software does not perform as warranted in this Section 6.1 and Jedox is able to reproduce the error, Customer’s sole and exclusive remedy shall be as follows: Jedox shall undertake reasonable efforts to correct the Software, and if after undertaking such reasonable efforts, Jedox determines that it is unable to correct the Software, Customer will have the right, in accordance with the terms hereof, to terminate the Agreement. This warranty does not apply to the Software or any Third Party Software that has been altered or modified in any way by Customer or someone other than Jedox or its authorized agents.
6.2 Warranty Conditions and Limitations. The limited warranties in Section 6 are made to and for the benefit of Customer only and are conditioned upon Customer’s compliance with the terms of the Agreement, the Documentation and other reasonable instructions provided by Jedox. These limited warranties shall not apply to the extent that Software fails to perform as warranted under Section 6.1 because of and would not have so failed but for: (a) use of the Software in connection or in combination with any computer hardware or software not expressly approved or recommended by Jedox in writing; or (b) use of the Software contrary to the specifications and directions contained in the Documentation or other reasonable instructions of Jedox.
6.3 Customer Representations and Warranties. Customer represents, warrants and covenants that (a) it is duly organized, validly existing and in good standing under the laws of its state of organization, and has all power and authority to operate its business and conduct its business as presently conducted, and to execute, deliver and perform its obligations under the Agreement; (b) the Agreement, upon execution by the signatory, will have been duly and validly executed and delivered by it, has been duly and validly authorized by all company action, and constitutes the legal, valid, and binding obligation of Customer; (c) the execution, delivery, and performance of the Agreement and the transactions contemplated hereby will not conflict with or any judgment or decree or any agreement or other instrument to which Customer is a party; and (d) it is not a government agency and it is not acquiring the license granted by the Agreement pursuant to any government contract or with government funds.
7.0 LIMITATIONS
7.1 OTHER THAN THE WARRANTIES EXPRESSLY STATED IN THIS AGREEMENT, JEDOX NEITHER MAKES NOR GRANTS ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESS OR IMPLIED. JEDOX EXPRESSLY EXCLUDES ALL IMPLIED WARRANTIES, REPRESENTATIONS AND CONDITIONS, INCLUDING SPECIFICALLY ANY AND ALL IMPLIED WARRANTIES, REPRESENTATIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR ANY PURPOSE, PARTICULAR, SPECIFIC OR OTHERWISE. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6, THE SOFTWARE IS PROVIDED STRICTLY “AS IS,” AND Jedox MAKES NO ADDITIONAL WARRANTIES, EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY, AS TO THE SOFTWARE OR ANY MATTER WHATSOEVER. IN PARTICULAR, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6, ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING IN LAW OR FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USE OF TRADE ARE EXPRESSLY EXCLUDED. THIS IS A LIMITED WARRANTY AND IS THE ONLY WARRANTY MADE BY Jedox. CUSTOMER HEREBY DISCLAIMS ANY RELIANCE ON ANY WARRANTY OR REPRESENTATION NOT EXPRESSLY SET FORTH IN THIS AGREEMENT.
7.2 Jedox SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, COST OF RECREATING LOST DATA, COST OF COVER OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE FURNISHING, PERFORMANCE OR USE OF THE SOFTWARE, MAINTENANCE AND SUPPORT, OR OTHER ITEMS OR SERVICES PROVIDED HEREUNDER OR ANY DELAY IN DELIVERY OR FURNISHING THE SOFTWARE, MAINTENANCE AND SUPPORT, OR SAID ITEMS OR SERVICES EVEN IF Jedox HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7.3 NOTWITHSTANDING ANY TERM OF THIS AGREEMENT, Jedox’s MAXIMUM AGGREGATE LIABILITY (WHETHER IN CONTRACT OR IN TORT OR UNDER ANY OTHER FORM OF LIABILITY, INCLUDING INDEMNIFICATION) FOR DAMAGES OR LOSS, HOWSOEVER ARISING OR CAUSED, WHETHER OR NOT ARISING FROM Jedox’s ACTIONS, SHALL IN NO EVENT BE GREATER THAN THE FEES PAID TO Jedox BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO SUCH LIABILITY. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
7.4 No employee, agent, representative or affiliate of Jedox has authority to bind Jedox to any oral representations or warranty concerning the Software or Customer Support. Any written representation or warranty not expressly contained in the Agreement is not authorized and is unenforceable. Any description of the Software contained on Jedox’s website or promotional materials is for the sole purpose of identifying the Software, and any such description is not a part of the basis of the bargain and does not constitute a warranty that the Software shall conform to that description. No affirmation of fact or promise made by Jedox, on its website or otherwise, shall constitute a warranty that the Software will conform to the affirmation or promise.
8.0 INDEMNIFICATION
8.1 Indemnification by Jedox. Jedox will defend at its expense any action brought against Customer to the extent based on a claim that the Software, when used within the scope of this Agreement, infringes a U.S. or European patent, copyright or trade secret. Subject to the limitation set forth in Section 7.3, Jedox will pay any costs and damages finally awarded against Customer in such action that are attributable to such claim, provided that Customer promptly notify Jedox in writing of the claim, allow Jedox to control the defense, provide Jedox with the information and assistance necessary for the defense and/or settlement of the claim, and do not agree to any settlement without Jedox’s prior written consent. Should the Software become, or in Jedox’s opinion be likely to become, the subject of any claim of infringement, Jedox may at its option (i) procure for Customer the right to continue using the Software, (ii) replace or modify the Software so as to make it non-infringing, or, if (i) and (ii) are not commercially reasonable, (iii) terminate the license granted hereunder and refund the amounts paid for such license. Jedox will have no liability for any claim of infringement based upon (i) use of other than the latest unmodified release of the Software available to Customer if such infringement would have been avoided by the use of such release, (ii) use or combination of the Software with other programs or data if such infringement would not have occurred without such use or combination, or (iii) use of the Software after receiving notice from a third party, or having reason to believe, that the Software infringes a patent, copyright or trade secret right of a third party unless prompt written notice thereof is given to Jedox. The forgoing states the exclusive remedy of Customer and Jedox’s entire liability with respect to infringement of patents, copyrights, trade secrets or other proprietary rights. THE FOREGOING SETS FORTH JEDOX’S EXCLUSIVE OBLIGATION AND LIABILITY FOR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
8.2 Indemnification by Customer; Responsibility for Parties. Customer shall indemnify and defend Jedox and its officers, directors, employees and representatives against, and hold them harmless from: (a) any claims or allegations against Jedox that arise from Customer’s failure to comply with governmental regulations, Customer’s interaction with its customers, in each case when Jedox reasonably alleges that Customer is at fault or in breach of its duties in respect of such matter (including any misuse or unauthorized access by (or permitted by) Customer or an employee of Customer, and (b) any litigation, arbitration, judgments, awards, settlements, damages, expenses, losses, attorneys’ fees, and costs arising from or relating to any such claims or allegations. Customer is responsible for its employees, agents, and affiliates who use the Software and Customer shall defend and indemnify Jedox for any liability caused by the improper, negligent, reckless or fraudulent use of the Software by any employee, agent or affiliate of Customer.
9.0 CONFIDENTIAL INFORMATION AND OWNERSHIP
9.1 Mutual Covenants. Each party acknowledges that the other party’s Confidential Information constitutes valuable trade secrets and agrees that it shall use the other party’s Confidential Information solely in accordance with the provisions of the Agreement and shall not disclose, or permit to be disclosed, the same, directly or indirectly, except as required by law, to any third party without the disclosing party’s prior written consent, and shall safeguard the disclosing party’s Confidential Information from unauthorized use and disclosure using measures that are equal to the standard of performance used by the recipient party to safeguard its own Confidential Information of comparable value, but in no event less than reasonable care. However, Confidential Information of a party does not include information that (a) is rightfully publicly available, (b) has been rightfully obtained by the recipient party from third parties without restrictions on disclosure, or (c) was independently developed by the recipient party without reference to the disclosing party’s Confidential Information. Both parties agree that neither party shall disclose the terms of the Agreement, except as required by law.
9.2 Injunctive Relief. In the event of actual or threatened breach of the provisions of Section 9.1, which the parties hereby agree would cause irreparable harm, the non-breaching party shall be entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual damage.
9.3 Ownership. Jedox’s business methods, know-how, the Software, the Documentation, Confidential Information, trademarks, tradenames and any other proprietary information, and any and all derivative works thereof, plans, prices, configurations, specifications, techniques, algorithms, schemas, screen prints and processes contained herein, or any modification, extraction, or extrapolations thereof (including improvements and revisions made during the Term hereof regardless of the source of such idea for the improvement or revision), are the property and trade secrets of Jedox and are subject to copyright protection and other proprietary rights. Any lack of a copyright notice does not imply unrestricted or public access. No duplication, usage, disclosure, or publication thereof, in whole or in part, for any purpose is permitted, except that which is expressly permitted by the Agreement. Customer shall include in all copies made by it notices of copyright and other proprietary rights included by Jedox in the Documentation, or any and all derivative works thereof. Customer specifically agrees that any and all derivative works of the Software and the Documentation shall be the property of Jedox and Customer hereby assigns all title and ownership interest therein, if any, to Jedox.
10.0 TERM. The initial Subscription Term (“Initial Subscription Term”) is set forth Order Form. If not specified in the Order Form, the Initial Subscription Term is for twelve (12) months. The initial Subscription Term will automatically extend for additional 12-month periods unless either party notifies the other in writing of its intention not to extend, no less than ninety (90) days before the end of the Initial Subscription Term. The Subscription Term will expire, and this Agreement will terminate, at the end of any Subscription Term in which a timely notice of non-extension is delivered and received.
11 TERMINATION
11.1 Termination for Cause. If a party defaults in performing any material obligations required under the Agreement, the other “non-defaulting” party may give written notice of its intention to terminate the Agreement, describing in reasonable detail the default. If the party in default fails to remedy such material default within thirty (30) days (ten (10) days for a payment default) following such written notice, or if such default is not capable of cure within such thirty (30) day period, or if the party in default fails to commence cure procedures within such thirty (30) day period, then the non-defaulting party may, in addition to all other remedies available at law or in equity, terminate the Agreement.
11.2 Termination Due to Insolvency. Either party will have the right to terminate the Agreement by providing prior notice to other party (the “Insolvent Party”) upon occurrence of any of the following circumstances with respect to the Insolvent Party: (a) the filing by or against the Insolvent Party of a petition for reorganization or liquidation under the U.S. Bankruptcy Code or corresponding laws or procedures of any applicable jurisdiction; (b) the filing by or against the Insolvent Party of any other proceeding concerning bankruptcy, insolvency, dissolution, cessation of operations, reorganization of indebtedness, or the like by the Insolvent Party (if such proceeding is involuntary and is contested in good faith, the Agreement will terminate only after the passage of one hundred twenty (120) days without the dismissal of such proceedings); (c) the voluntary or involuntary execution upon the assignment or conveyance to a liquidating agent, trustee, mortgages or assignee of whatever description; or the making of any judicial levy against a substantial percentage of the Insolvent Party’s assets, for the benefit of its creditors; (d) the appointment of a receiver, keeper, liquidator or custodian of whatever sort or description, for all or a substantial portion of the Insolvent Party’s assets; or (e) the termination, dissolution, insolvency, or its cessation to continue all or substantially all of the Insolvent Party’s business affairs.
11.3 Effect of Termination.
(a) In the event the Agreement is terminated due to Customer’s default, Customer shall immediately pay all Subscription Fees and other amounts due to Jedox through the then current Term of the Agreement, and shall immediately discontinue use of and shall return to Jedox all Software, Documentation and any Confidential Information of Jedox.
(b) In the event the Agreement is terminated due to any reason other than Customer’s default, (i) Customer shall pay all Subscription Fees and other fees accrued through the date of such termination, and (ii) Jedox shall refund any unused portion of any pre-paid Subscription Fees and Professional Services Fees.
(c) Section 1 (“Definitions”), Section 5 (“Payments”), Section 6 (“Limited Warranties), Section 7 (Limitations”), Section 8 (Indemnification), Section 9 (“Confidential Information and ownership”), Section 11 (“Termination”) and Section 12 (“General”) shall survive any termination or expiration of the Agreement. Termination is not an exclusive remedy and all other remedies will be available whether or not termination occurs.
12 GENERAL
12.1 Assignment/Binding Nature. Neither the Agreement nor any rights or obligations under the Agreement may be assigned or otherwise transferred by Customer, in whole or in part, whether voluntary or by operation of law or in connection with a merger or sale of stock or assets that results in a change of control. This Agreement and the rights and obligations of Jedox under the Agreement may be assigned, without the consent of Customer, by Jedox to any entity which is a wholly owned subsidiary or parent of Jedox, which survives a merger in which Jedox participates or to any entity which acquires all or substantially all of the assets of Jedox or substantially all of Jedox’s interests in the product suite which contains the Software. Subject to the foregoing, the Agreement shall be binding upon and shall inure to the benefit of the parties and their respective permitted successors and assigns.
12.2 Notices. Any notice required or permitted under the terms of the Agreement or required by law must be in writing and must be (a) delivered in person, (b) sent by registered mail return receipt requested, (c) sent by overnight air courier, (d) by facsimile, or (e) sent via electronic mail to the recipient(s) named herein at the email addresses set forth herein. If to Jedox, a notice shall be forwarded to Jedox at: Jedox Inc. 50 Milk Street, 14th Floor, Boston, MA 02109. If to Customer, a notice shall be forwarded to Customer at the address set forth in the Order Form. Notices shall be considered to have been given at the time of actual receipt, five business days after posting if sent by registered mail, one business day after delivery to an overnight air courier service, or upon receipt of machine confirmation of successful transmission by facsimile.
12.3 Force Majeure. Except obligations to pay fees, neither party shall incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of the Agreement if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences or causes shall include, without limitation, acts of God, strikes, lockouts, riots, acts of war, earthquakes, fire and explosions, but the delay or failure to meet financial obligations under this Agreement is expressly excluded.
12.4 Waiver. The failure of either party to enforce at any time any of the provisions hereof or exercise any right or option hereunder shall not be construed to be a waiver of the right of such party thereafter to enforce any such provisions or exercise such right or option. Any consent by any party to, or waiver of, a breach by the other, shall not constitute consent to, waiver of, or excuse of any other, different or subsequent breach.
12.5 Severability. If any term, condition, or provision in this Agreement is found to be invalid, unlawful or unenforceable to any extent, then the meaning of said provision shall be construed, to the extent feasible, so as to render the provision enforceable, such term, condition or provision shall be severed from the remaining terms, conditions and provisions, which remaining terms shall continue to be valid and enforceable to the fullest extent permitted by law.
12.6 Entire Agreement; Modification and Amendment; Headings. These Terms and Conditions together with the Order Form and any exhibits, schedules or addenda attached hereto or to the Order Form contains the entire agreement of the parties with respect to the subject matter of the Agreement and supersede all previous or contemporaneous communications, representations, understandings and agreements, either oral or written, between the parties. This Agreement may not be altered, modified, amended, changed, rescinded or discharged in whole or in part, except by written agreement executed by authorized officers of both Customer and Jedox.
12.7 No Third-Party Beneficiaries. The parties agree and acknowledge that the Agreement is not made for the benefit of any third-party. Nothing in the Agreement, whether expressed or implied, is intended to confer upon any person other than the parties hereto and their respective heirs, representatives, successors and permitted assigns, any rights or remedies under or by reason of the Agreement, nor is anything in the Agreement intended to relieve or discharge the liability of either party hereto, nor shall any provision hereof give any entity any right of subrogation against or action over or against either Party.
12.8 Relationship of Parties. The parties are independent contractors and not the franchisee, partner, or agent of each other. Neither party shall have the right to make any representations on behalf of the other.
12.9 Standard Terms of Customer. No terms, provisions or conditions of any purchase order, acknowledgement or other business form that Customer may use in connection with the acquisition or licensing of the Software shall have any effect on the rights, duties or obligations of the parties hereunder, or otherwise modify, the Agreement, regardless of any failure of Jedox to object to such terms, provisions or conditions. Customer shall, and hereby does, waive, and agree to indemnify Jedox from and against, any claim, demand or cause of action that is inconsistent with the foregoing.
12.10 Publicity. Neither party shall use the name of the other in publicity releases or advertising, including customer lists, or for other promotional purposes, without securing the prior written approval of the other party hereto.
12.11 Counterparts. The Agreement may be executed in counterparts, each of which so executed shall be deemed to be an original and such counterparts together shall constitute one and the same agreement. Facsimile signatures on counterparts of the Agreement will be deemed original signatures.
12.12 Applicable Law. This Agreement shall be construed and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to the application of conflicts of law principles. Except for actions initiated by either party to this Agreement for injunctive relief to enforce its rights pursuant to Section 8.2 above, any dispute or claim arising in connection with this Agreement will be adjudicated in the appropriate courts located in the Commonwealth of Massachusetts.
12.13 Recruitment of Personnel. During the Term of the Agreement and for a period of one (1) year thereafter, neither Jedox nor Customer will solicit, hire, employ or contract with directly or indirectly any employee(s) of the other party, and will not hire, employ or contract with directly or indirectly any former employee(s) of the other party for a period of one hundred twenty (120) days following termination of such employee’s employment.
12.14 Electronic Software Delivery. With respect to all the Software licensed by Customer hereunder, all Software updates delivered under Jedox’s Support obligations under this Agreement or any programs or modules licensed by Customer in the future, Customer request that Jedox deliver such updates, programs or modules via Electronic Software Delivery (“ESD”). Jedox shall use commercially reasonable efforts to secure all file transfers via ESD. Customer acknowledges that, despite such efforts by Jedox to effect a secure file transfer, including using a non-public server and transferring by appointment only, there remains some level of risk of invasive activity by unknown third parties.
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General terms and conditions for the use of software over the internet (“Software as a Service,” abbreviated “SaaS”) These General Terms and Conditions for the Use of Software over the Internet (these “Terms and Conditions”), together with the Order Form executed and attached hereto (the “Order Form”), and any additional Statements of Work and any other exhibits, schedules and addenda attached hereto or to the Order Form constitute the software subscription and services agreement (the “Agreement”) made and executed by and between Jedox Inc., a Delaware corporation (“Jedox”), and the Customer identified on the Order Form (“Customer”). By executing the signature page to the Order Form, and in consideration of the mutual promises, and upon the terms and conditions set forth below and in the Order Form and intending to be legally bound, Jedox and Customer hereby agree as follows:
1. Definitions
“Approved Users” means individuals who are authorized by Customer to access and use the Software, including by remote mobile devices, and who have been supplied user identifications and passwords by Customer (or by Jedox at Customer’s request). Approved Users may include but are not limited to Customer’s employees, consultants, contractors and agents; Customer’s clients/customers and prospective clients/customers; and other third parties with which Customer transacts business.
“Confidential Information” means all knowledge or data of an intellectual, technical, scientific, commercial, or industrial nature relating to technology, inventions, concepts, processes, designs, improvements, trademarks, copyrighted materials, trade secrets, and other information of a similar nature in which the disclosing party has a confidential interest or has a legal duty to protect, including without limitation the Software, Documentation, Trade Secrets, object code and machine-readable copies of the Software, source code of or relating to the Software (if applicable), and any other proprietary information (including proprietary information of third parties) supplied to Customer by Jedox, or by Customer to Jedox, or, in the case of the Software, the Documentation and any information relating to Jedox’s pricing and costs, regardless of whether so marked.
“Customer” means the party or parties identified on the Order Form.
“Customer Data” means all electronic data or information submitted by Customer and Approved Users through the Software and stored or processed on the Jedox Server.
“Customer Support” means services such as Software maintenance and support provided by Jedox for the Software, as more fully described herein and in the Order Form.
“Documentation” means written materials relating to the Software including but not limited to online help and user instruction files regarding use of the Software, as generally provided by Jedox to licensees of the Software, and shall include any updated versions of Documentation as may be generally provided by Jedox to other licensees of the Software during the Term of the Agreement.
“Interface” means any software, firmware or hardware that does not modify the Software, and which is not part of, based upon, or a derivative work of the Software, but which provides an interface for the exchange of data to, from and between the Software and one or more other computer applications programs.
“Jedox Server” means the server computer owned, leased or controlled by Jedox (or its data center vendor) that runs or executes the Software and that is made available by Jedox to Customer for remote access via the Internet to allow use of the Software. The Jedox Server may be changed by Jedox. There may be more than one Jedox Server.
“Maintenance Release” means any update or modification of the Software, including any correction, bug-fix, patch or other work-around for the Software, created or developed by Jedox during the Term of the Agreement and generally released by Jedox to other licensees of the Software, but excluding a New Version.
“New Version” means any new release of the Software which includes material, substantive increases in functional performance, but only if (a) marketed and promoted by Jedox as a new product release and (b) not generally released to existing customers who have a license to use the Software without payment of additional license fees or other consideration.
“Order Form” means the document(s) attached hereto and the Schedules thereto, which are incorporated herein by references. If there is any conflict between the terms of the Order Form and the Agreement, the Order Form shall control.
“Professional Services” means those training, implementation and consulting services, as applicable, provided by Jedox, as more fully described below and in the Order Form, and may include basic training services, quick-start services, accelerator services and other consulting services.
“Professional Services Fees” has the meaning set forth in Order Form and the Schedules thereto.
“Service” means access to the Software, as more fully described in the Order Form, that Customer licenses or otherwise receives from Jedox pursuant to the terms set forth herein and in the Agreement, on a “software-as-a-service” basis.
“Software” means the Jedox computer software program, including (i) any modules set forth in an Order Form; (ii) Documentation for the Software and Service specified in an Order Form; (iii) any Interfaces provided by Jedox to Customer; (iii) associated mobile applications; and (iv) any Maintenance Release, New Version, or other modifications, corrections, improvements, enhancements or releases provided by Jedox to Customer as part of Customer Support. Software shall not include any other products or services currently marketed by Jedox but not included in the Order Form, or any “beta” versions of the Software.
“Software Content” which means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
“Subscription Fees” has the meaning set forth in Section 5.1.
“Third-Party Software” means software of companies other than Jedox.
“Trade Secrets” means all concepts, ideas, formulae, patterns, devices or compilations of information used in a company’s business which may relate to the development, production, licensing, or sale of such company’s goods, products or services, to the management or administration of such company, or which otherwise give it a competitive advantage, which are not publicly known without restriction and without breach of the Agreement. Trade Secrets include manuals, on-line documentation, business activities and plans, financial results and projections, costs and prices, customers, customer lists, suppliers, software developers, employees, software products and related documentation, any and all techniques, algorithms, data models, stored procedures, schemas, processes (and any modification, revision, extraction or extrapolation thereof), technologies, technical and business strategies, and draft contracts and exhibits exchanged by the parties.
2. License to Use the Service
2.1 Grant of License. Subject to Customer’s performance of its obligations under the Agreement, including without limitation timely payment of all amounts due hereunder, Jedox grants to Customer a limited, non-exclusive, non-transferable, non-assignable (except as otherwise provided in Section 10.1 below), right and license (without the right to grant sublicenses) to use the Service and the Software through an Interface during the Term of the Agreement for the number of Approved Users specified in the Order Form and the Schedules thereto (the “License”).
2.2 Limitation of License. Except as explicitly set forth in Section 2.1, nothing contained in the Agreement transfers to Customer any license or rights in the Software. All rights of Jedox not expressly granted to Customer in the Agreement shall be, and hereby are, reserved to Jedox. The License shall expire at the expiration or termination of the Term of the Agreement.
2.3 Delivery; Copying of Documentation. Promptly following the Effective Date set forth in the Order Form or any later date specified therein, Jedox will deliver to Customer (a) access to the Software via the Internet and (b) access to an electronic copy of the Documentation. Subject to the requirements of Section 8 of this Agreement, Customer may reproduce the Documentation for its own internal use in connection with the use of the Software by printing the electronic files and the online help files. Customer is responsible, at its expense, for obtaining and using all Internet access, equipment, software (e.g., compatible web browser), and third-party services needed by Customer for access to and use of the Software. Jedox may provide specifications or requirements for such Internet access, equipment, software, and third-party services in writing and may update or revise such specifications and requirements from time to time in writing. It is the responsibility of Customer to meet the then-current specifications and requirements in order to use the Service and exercise the License.
2.4 Updates and Enhancements. The Software and its features as well as Software Content and functionality are subject to change by Jedox from time to time as implemented in updated or enhanced versions of the Software. Such updates and enhancements may affect the Software’s features, functionality, and components. Software features, functionality, and components may be added, deactivated temporarily, altered, or permanently removed by Jedox without notice to Customer; provided that core features and functionality will not be removed without an equivalent alternative being provided at no additional charge. As updated or enhanced versions of the Software are installed by Jedox on the Jedox Server for access and use by Customer under the License, and to the extent that such updates do not constitute a new and unique product of Jedox, such versions, updates and enhancements will become part of the Software governed by the Agreement and subject to the License.
2.5 Maintenance of Software. Jedox is responsible for maintenance of the Software and for testing and installing maintenance fixes, patches and New Versions of the Software on the Jedox Server, and, where applicable, providing updates for any Software installed locally on Customer’s computers and Approved Users’ mobile devices. All decisions concerning the correction of errors and the implementation of corrections, fixes, patches, new versions, and/or work-around solutions, including, without limitation, the timing thereof, shall be made by Jedox in its judgment and discretion.
2.6 Approved User Permissions and Administrative Settings. Customer is responsible for setting up and customizing all user permissions and features of the Software for its individual Approved Users. Such user permissions allow an employee of Customer to access a wider or narrower set of Software features and to access administrative functions. Customer is solely responsible for terminating or editing its employees’ user permissions when an employee is terminated or such employee’s responsibilities no longer require access to specific administrative features. Jedox is not responsible for any losses associated with Customer’s failure to effectively maintain user permissions and administrative settings.
3. License Restrictions
Customer agrees that it shall not itself, or through any parent, subsidiary, affiliate, agent or any other third party:
A. Make the Software available to anyone other than Approved Users.
B. License, sell or lease the Software or Documentation to, or permit the use of the Software by or for the primary benefit of, any third party.
C. Attempt, or knowingly permit or encourage others to attempt to modify, decompile, decipher, disassemble, reverse engineer or otherwise decrypt or discover the source code of all or any portion of the Software.
D. Use the Software or the Service to store or transmit material in violation of third-party privacy rights.
E. Use the Software or the Service to store or transmit viruses and other malicious code.
F. Interfere with or disrupt the integrity or performance of the Software or the Service or third-party data contained therein.
G. Attempt to gain unauthorized access to the Software, the Service or the related systems or networks.
H. Write or develop any derivative works based on the Software.
I. Except for use as contemplated in Section 2 herein, use the Software or the Service to provide processing services to third parties, to provide commercial timesharing, rental or sharing arrangements to any third parties, on a “service bureau” basis or otherwise, or to otherwise allow any third party to directly or indirectly use the Software for itself or for the benefit of any other party.
J. Violate any additional license restrictions set forth in the Order Form; or
K. Use any portion of the Software or the Service in any manner except as expressly provided in this Agreement.
4. Customer Support
Jedox will provide support and maintenance services pursuant to the General Terms and Conditions for Software Support Contracts, attached to the Order Form and incorporated herein by reference. To the extent that any of the terms set forth in the General Terms and Conditions for Software Support Contracts are inconsistent with Sections 2.4 or 2.5 hereof or inapplicable for software operated remotely by Jedox as a service, those terms shall not apply to this Agreement.
5. Software Content
Jedox will provide Software Content pursuant to the General Terms and Conditions for the on-premises subscription use (“Jedox Subscription”) of standard software of Jedox Inc.
6. Payments
6.1 Subscription Fees and Other Fees. Customer shall timely pay Jedox the Subscription Fees and any other fees specified in the Order Form on or before the due dates specified on such Order Form. Except as otherwise set forth in the applicable Order Form, all fees and charges shall be paid in U. S. Dollars. The Subscription Fees for the initial 12-month Term will be paid at the commencement of the Initial Term. All Subscription Fees are due on the payment date(s) specified in the Order Form. If, and to the extent the Order Form does not specify the due date for particular fees or charges hereunder, all such amounts shall be due within thirty (30) days after the date of Jedox’s invoice to Customer. All amounts remaining unpaid after the applicable due date will accrue interest from the applicable due date until paid in full at a rate equal to the lesser of 1.5% per month or the highest contract interest rate allowed by law, from the date due until paid. All fees set forth in this Agreement may be raised by Jedox not more than once per year.
6.2 The Subscription Fee for additional users will be billed at the then current rate, unless a different rate is contained in this Agreement. The fee for users added will be due and payable within 30 days after the number of users exceeds the contracted number.
6.3 All invoices are due and payable upon receipt in US dollars. Late payment charges will be imposed at the rate of 1.5% per month, including any fees overdue for an increase in the number of users.
6.4 Taxes. Subscription Fees and any other amounts payable pursuant to the Agreement exclude any applicable sales and use taxes, transaction privilege tax, excise tax, tangible or intangible personal property taxes, or value added taxes on the sale or measured by the sales price (collectively “Tax” or “Taxes”). Customer is solely responsible for the payment of all Taxes and will pay to Jedox or the applicable taxing authorities the amount of any Taxes, including without limitation any applicable interest or penalties in connection therewith, that Jedox or Customer is or becomes obligated to pay based on the license or delivery of the Software or delivery of Customer Support or other Professional Services.
7. Limited Warranties and Limitation of Liability; Responsibility for Third Parties
7.1 Jedox Limited Warranties.
(a) Jedox warrants to Customer for the Term of the Agreement that the Software shall perform substantially in accordance with the Documentation provided to Customer by Jedox from time to time and in accordance with the terms of the Uptime Commitment attached hereto as Exhibit A. Jedox does not warrant that the Software shall operate in combination with other software selected by Customer other than any Third-Party Software or other software noted in the Order Form or the Documentation, or that the Software shall operate uninterrupted or free of errors. If the Software does not perform as warranted in this Section 6.1(a), and Jedox is able to reproduce the error, Customer’s sole and exclusive remedy shall be as follows: Jedox shall undertake reasonable efforts to correct the Software, and if after undertaking such reasonable efforts, Jedox determines that it is unable to correct the Software, Customer will have the right, in accordance with the terms hereof, to terminate the Agreement.
(b) Jedox warrants to Customer that it shall use commercially reasonable efforts to perform Customer Support in a professional and workmanlike manner. Customer agrees that the sole and exclusive remedy for a breach of this warranty is for Jedox to undertake reasonable efforts to re-perform the specific Customer Support services that fail to comply with the foregoing warranty as specified in Section 6.1(a).
7.2 Warranty Conditions and Limitations. The limited warranties in Section 6.1 are made to and for the benefit of Customer only and are conditioned upon Customer’s compliance with the terms of the Agreement, the Documentation and other reasonable instructions provided by Jedox. These limited warranties shall not apply to the extent that Software fails to perform as warranted under Section 6.1(a) because of and would not have so failed but for: (a) use of the Software in connection or in combination with any computer hardware or software not expressly approved or recommended by Jedox in writing; or (b) use of the Software contrary to the specifications and directions contained in the Documentation or other reasonable instructions of Jedox.
7.3 Disclaimers. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6.1(a), THE SOFTWARE IS PROVIDED STRICTLY “AS IS,” AND Jedox MAKES NO ADDITIONAL WARRANTIES, EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY, AS TO THE SOFTWARE OR ANY MATTER WHATSOEVER. IN PARTICULAR, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6.1, ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING IN LAW OR FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USE OF TRADE ARE EXPRESSLY EXCLUDED. THIS IS A LIMITED WARRANTY AND IS THE ONLY WARRANTY MADE BY Jedox. CUSTOMER HEREBY DISCLAIMS ANY RELIANCE ON ANY WARRANTY OR REPRESENTATION NOT EXPRESSLY SET FORTH IN THIS AGREEMENT.
7.4 Liability Limitations. Jedox SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, COST OF RECREATING LOST DATA, COST OF COVER OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE FURNISHING, PERFORMANCE OR USE OF THE SOFTWARE, MAINTENANCE AND SUPPORT, OR OTHER ITEMS OR SERVICES PROVIDED HEREUNDER OR ANY DELAY IN DELIVERY OR FURNISHING THE SOFTWARE, MAINTENANCE AND SUPPORT, OR SAID ITEMS OR SERVICES EVEN IF Jedox HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY TERM OF THIS AGREEMENT, Jedox’s MAXIMUM AGGREGATE LIABILITY (WHETHER IN CONTRACT OR IN TORT OR UNDER ANY OTHER FORM OF LIABILITY, INCLUDING INDEMNIFICATION) FOR DAMAGES OR LOSS, HOWSOEVER ARISING OR CAUSED, WHETHER OR NOT ARISING FROM Jedox’s ACTIONS, SHALL IN NO EVENT BE GREATER THAN THE FEES PAID TO Jedox BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO SUCH LIABILITY. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
7.5 Accessibility and Downtime. Access to and use of Software may be temporarily down, inaccessible, or deactivated due to maintenance, upgrades, equipment failure, power failure, and/or other scheduled or unscheduled downtimes or interruptions, and Jedox shall not be liable to Customer or any third party for any such circumstances except in excess of those provided in the Uptime Commitment attached hereto as Exhibit A. Jedox will use commercially reasonable efforts to ensure that maintenance and downtime occur during non-peak hours and that the Software performs in accordance with industry standards.
7.6 Responsibility for Approved Users. Customer is solely responsible for third parties who use or access the Service. Customer is solely responsible for any contract entered into with such third parties and for any obligations, warranties or representations made to such third parties. Jedox has no obligation to provide any telephone, email or other type of support to any third parties. Any contacts, inquiries or questions from third parties to Jedox will be referred to Customer. All disputes between Customer and third parties, whether or not relating to any information, data or forms available on or through the Software, will be settled by and between Customer and such third party. Jedox bears no responsibility for resolving such disputes and has no obligation to be involved in any way in any such dispute. Customer shall also indemnify and hold Jedox harmless from any claims made by third parties that relate to the subject matter of the Agreement in accordance with the indemnification provisions set forth in Section 7 below.
7.7 Customer’s Responsibilities. Customer shall (i) be responsible for Approved Users’ compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Customer Data and of the means by which Customer acquired Customer Data, (iii) use commercially reasonable efforts to implement and follow data protection practices that prevent unauthorized access to or use of the Service, and notify Jedox promptly of any such unauthorized access or use, (iv) use the Software only in accordance with the Documentation and applicable laws and government regulations, and (v) back up its data regularly and before Jedox performs previously- announced maintenance on the Service.
7.8 Exclusion of Unauthorized Warranties. No employee, agent, representative or affiliate of Jedox has authority to bind Jedox to any oral representations or warranty concerning the Software or Customer Support. Any written representation or warranty not expressly contained in the Agreement is not authorized and is unenforceable. Any description of the Software contained on Jedox’s website or promotional materials is for the sole purpose of identifying the Software, and any such description is not a part of the basis of the bargain and does not constitute a warranty that the Software shall conform to that description. No affirmation of fact or promise made by Jedox, on its website or otherwise, shall constitute a warranty that the Software will conform to the affirmation or promise.
7.9 Customer Representations and Warranties. Customer represents, warrants and covenants that (a) it is duly organized, validly existing and in good standing under the laws of its state of organization, and has all power and authority to operate its business and conduct its business as presently conducted, and to execute, deliver and perform its obligations under the Agreement; (b) the Agreement, upon execution by the signatory, will have been duly and validly executed and delivered by it, has been duly and validly authorized by all company action, and constitutes the legal, valid, and binding obligation of Customer; (c) the execution, delivery, and performance of the Agreement and the transactions contemplated hereby will not conflict with or any judgment or decree or any agreement or other instrument to which Customer is a party; and (d) it is not a government agency and it is not acquiring the license granted by the Agreement pursuant to any government contract or with government funds.
8. Indemnification
8.1 Indemnification by Jedox. Jedox will defend at its expense any action brought against Customer to the extent based on a claim that the Software, when used within the scope of this Agreement, infringes a U.S. or European patent, copyright or trade secret. Subject to the limitation set forth in Section 6.4, Jedox will pay any costs and damages finally awarded against Customer in such action that are attributable to such claim, provided that Customer promptly notify Jedox in writing of the claim, allow Jedox to control the defense, provide Jedox with the information and assistance necessary for the defense and/or settlement of the claim, and do not agree to any settlement without Jedox’s prior written consent. Should the Software become, or in Jedox’s opinion be likely to become, the subject of any claim of infringement, Jedox may at its option (i) procure for Customer the right to continue using the Software, (ii) replace or modify the Software so as to make it non-infringing, or, if (i) and (ii) are not commercially reasonable, (iii) terminate the license granted hereunder and refund the amounts paid for such license. Jedox will have no liability for any claim of infringement based upon (i) use of other than the latest unmodified release of the Software available to Customer if such infringement would have been avoided by the use of such release, (ii) use or combination of the Software with other programs or data if such infringement would not have occurred without such use or combination, or (iii) use of the Software after receiving notice from a third party, or having reason to believe, that the Software infringes a patent, copyright or trade secret right of a third party unless prompt written notice thereof is given to Jedox. The forgoing states the exclusive remedy of Customer and Jedox’s entire liability with respect to infringement of patents, copyrights, trade secrets or other proprietary rights. THE FOREGOING SETS FORTH JEDOX’S EXCLUSIVE OBLIGATION AND LIABILITY FOR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
8.2 Indemnification by Customer; Responsibility for Parties. Customer shall indemnify and defend Jedox and its officers, directors, employees and representatives against, and hold them harmless from: (a) any claims or allegations against Jedox that arise from Customer’s failure to comply with governmental regulations, Customer’s interaction with its customers, in each case when Jedox reasonably alleges that Customer is at fault or in breach of its duties in respect of such matter (including any misuse or unauthorized access by (or permitted by) Customer or an employee of Customer), and (b) any litigation, arbitration, judgments, awards, settlements, damages, expenses, losses, attorneys’ fees, and costs arising from or relating to any such claims or allegations. Customer is responsible for its employees, agents, and affiliates who use the Software and Customer shall defend and indemnify Jedox for any liability caused by the improper, negligent, reckless or fraudulent use of the Software by any employee, agent or affiliate of Customer.
9. Confidential Information and Ownership
9.1 Mutual Covenants. Each party acknowledges that the other party’s Confidential Information constitutes valuable trade secrets and agrees that it shall use the other party’s Confidential Information solely in accordance with the provisions of the Agreement and shall not disclose, or permit to be disclosed, the same, directly or indirectly, except as required by law, to any third party without the disclosing party’s prior written consent, and shall safeguard the disclosing party’s Confidential Information from unauthorized use and disclosure using measures that are equal to the standard of performance used by the recipient party to safeguard its own Confidential Information of comparable value, but in no event less than reasonable care. However, Confidential Information of a party does not include information that (a) is rightfully publicly available, (b) has been rightfully obtained by the recipient party from third parties without restrictions on disclosure, or (c) was independently developed by the recipient party without reference to the disclosing party’s Confidential Information. Both parties agree that neither party shall disclose the terms of the Agreement, except as required by law.
9.2 Injunctive Relief. In the event of actual or threatened breach of the provisions of Section 8.1, which the parties hereby agree would cause irreparable harm, the non-breaching party shall be entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual damage.
9.3 Ownership. Jedox’s business methods, know-how, the Software, the Documentation, Confidential Information, trademarks, tradenames and any other proprietary information, and any and all derivative works thereof, plans, prices, configurations, specifications, techniques, algorithms, schemas, screen prints and processes contained herein, or any modification, extraction, or extrapolations thereof (including improvements and revisions made during the Term hereof regardless of the source of such idea for the improvement or revision), are the property and trade secrets of Jedox and are subject to copyright protection and other proprietary rights. Any lack of a copyright notice does not imply unrestricted or public access. No duplication, usage, disclosure, or publication thereof, in whole or in part, for any purpose is permitted, except that which is expressly permitted by the Agreement. Customer shall include in all copies made by it notices of copyright and other proprietary rights included by Jedox in the Documentation, or any and all derivative works thereof. Customer specifically agrees that any and all derivative works of the Software and the Documentation shall be the property of Jedox and Customer hereby assigns all title and ownership interest therein, if any, to Jedox.
9.4 Jedox’s Protection of Customer Data. Jedox shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. Jedox shall not (a) modify Customer Data, (b) disclose Customer Data except as compelled by law in accordance with Section 8.1 or as expressly permitted in writing by Customer, or (c) access Customer Data except to provide access to the Software and prevent or address service or technical problems, or at Customer’s request in connection with customer support matters. Jedox undertakes to ensure that access to customer data is restricted to technical support, cloud operations and consulting teams, and only if they directly require access to the data in order to fulfill Jedox’s obligations in accordance with this Agreement and the relevant data protection laws. Jedox shall ensure that the confidentiality obligations stipulated in this Agreement are enforced.
10. Term and Termination
10.1 Term. The initial Term (“Initial Term”) is set forth Order Form. If not specified in the Order Form, the Initial Subscription Term is for twelve (12) months. The initial Term will automatically extend for additional 12-month periods unless either party notifies the other in writing of its intention not to extend, no less than ninety (90) days before the end of the Initial Term. The Subscription Term will expire, and this Agreement will terminate, at the end of any Term in which a timely notice of non-extension is delivered and received.
10.2 Termination for Cause. If a party defaults in performing any material obligations required under the Agreement, the other “non-defaulting” party may give written notice of its intention to terminate the Agreement, describing in reasonable detail the default. If the party in default fails to remedy such material default within thirty (30) days (ten (10) days for a payment default) following such written notice, or if such default is not capable of cure within such thirty (30) day period, or if the party in default fails to commence cure procedures within such thirty (30) day period, then the non-defaulting party may, in addition to all other remedies available at law or in equity, terminate the Agreement.
10.3 Termination Due to Insolvency. Either party will have the right to terminate the Agreement by providing prior notice to other party (the “Insolvent Party”) upon occurrence of any of the following circumstances with respect to the Insolvent Party: (a) the filing by or against the Insolvent Party of a petition for reorganization or liquidation under the U.S. Bankruptcy Code or corresponding laws or procedures of any applicable jurisdiction; (b) the filing by or against the Insolvent Party of any other proceeding concerning bankruptcy, insolvency, dissolution, cessation of operations, reorganization of indebtedness, or the like by the Insolvent Party (if such proceeding is involuntary and is contested in good faith, the Agreement will terminate only after the passage of one hundred twenty (120) days without the dismissal of such proceedings); (c) the voluntary or involuntary execution upon the assignment or conveyance to a liquidating agent, trustee, mortgages or assignee of whatever description; or the making of any judicial levy against a substantial percentage of the Insolvent Party’s assets, for the benefit of its creditors; (d) the appointment of a receiver, keeper, liquidator or custodian of whatever sort or description, for all or a substantial portion of the Insolvent Party’s assets; or (e) the termination, dissolution, insolvency, or its cessation to continue all or substantially all of the Insolvent Party’s business affairs.
10.4 Effect of Termination.
(a) In the event the Agreement is terminated due to Customer’s default, Customer shall immediately pay all Subscription Fees and other amounts due to Jedox through the then current Term of the Agreement, and shall immediately discontinue use of and shall return to Jedox all Software, Documentation and any Confidential Information of Jedox.
(b) In the event the Agreement is terminated due to any reason other than Customer’s default, (i) Customer shall pay all Subscription Fees and other fees accrued through the date of such termination, and (ii) Jedox shall refund any unused portion of any pre-paid Subscription Fees and Professional Services Fees.
(c) Section 1 (“Definitions”), Section 5 (“Payments”), Section 6 (“Warranties and Limitation of Liability”), Section 8 (“Confidential Information and ownership”), Section 9 (“Term and Termination”) and Section 10 (“General”) shall survive any termination or expiration of the Agreement. Termination is not an exclusive remedy and all other remedies will be available whether or not termination occurs.
11. General
11.1 Assignment/Binding Nature. Neither the Agreement nor any rights or obligations under the Agreement may be assigned or otherwise transferred by Customer, in whole or in part, whether voluntary or by operation of law or in connection with a merger or sale of stock or assets that results in a change of control. This Agreement and the rights and obligations of Jedox under the Agreement may be assigned, without the consent of Customer, by Jedox to any entity which is a wholly owned subsidiary or parent of Jedox, which survives a merger in which Jedox participates or to any entity which acquires all or substantially all of the assets of Jedox or substantially all of Jedox’s interests in the product suite which contains the Software. Subject to the foregoing, the Agreement shall be binding upon and shall inure to the benefit of the parties and their respective permitted successors and assigns.
11.2 Notices. Any notice required or permitted under the terms of the Agreement or required by law must be in writing and must be (a) delivered in person, (b) sent by registered mail return receipt requested, (c) sent by overnight air courier, (d) by facsimile, or (e) sent via electronic mail to the recipient(s) named herein at the email addresses set forth herein. If to Jedox, a notice shall be forwarded to Jedox at: Jedox Inc. 50 Milk Street, 14th Floor, Boston, MA 02109. If to Customer, a notice shall be forwarded to Customer at the address set forth in the Order Form. Notices shall be considered to have been given at the time of actual receipt, five business days after posting if sent by registered mail, one business day after delivery to an overnight air courier service, or upon receipt of machine confirmation of successful transmission by facsimile.
11.3 Force Majeure. Except obligations to pay fees, neither party shall incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of the Agreement if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences or causes shall include, without limitation, acts of God, strikes, lockouts, riots, acts of war, earthquakes, fire and explosions, but the delay or failure to meet financial obligations under this Agreement is expressly excluded.
11.4 Waiver. The failure of either party to enforce at any time any of the provisions hereof or exercise any right or option hereunder shall not be construed to be a waiver of the right of such party thereafter to enforce any such provisions or exercise such right or option. Any consent by any party to, or waiver of, a breach by the other, shall not constitute consent to, waiver of, or excuse of any other, different or subsequent breach.
11.5 Severability. If any term, condition, or provision in this Agreement is found to be invalid, unlawful or unenforceable to any extent, then the meaning of said provision shall be construed, to the extent feasible, so as to render the provision enforceable, such term, condition or provision shall be severed from the remaining terms, conditions and provisions, which remaining terms shall continue to be valid and enforceable to the fullest extent permitted by law.
11.6 Entire Agreement; Modification and Amendment; Headings. These Terms and Conditions together with the Order Form and any exhibits, schedules or addenda attached hereto or to the Order Form contains the entire agreement of the parties with respect to the subject matter of the Agreement and supersede all previous or contemporaneous communications, representations, understandings and agreements, either oral or written, between the parties. This Agreement may not be altered, modified, amended, changed, rescinded or discharged in whole or in part, except by written agreement executed by authorized officers of both Customer and Jedox.
11.7 No Third-Party Beneficiaries. The parties agree and acknowledge that the Agreement is not made for the benefit of any third-party. Nothing in the Agreement, whether expressed or implied, is intended to confer upon any person other than the parties hereto and their respective heirs, representatives, successors and permitted assigns, any rights or remedies under or by reason of the Agreement, nor is anything in the Agreement intended to relieve or discharge the liability of either party hereto, nor shall any provision hereof give any entity any right of subrogation against or action over or against either Party.
11.8 Relationship of Parties. The parties are independent contractors and not the franchisee, partner, or agent of each other. Neither party shall have the right to make any representations on behalf of the other.
11.9 Standard Terms of Customer. No terms, provisions or conditions of any purchase order, acknowledgement or other business form that Customer may use in connection with the acquisition or licensing of the Software shall have any effect on the rights, duties or obligations of the parties hereunder, or otherwise modify, the Agreement, regardless of any failure of Jedox to object to such terms, provisions or conditions. Customer shall, and hereby does, waive, and agree to indemnify Jedox from and against, any claim, demand or cause of action that is inconsistent with the foregoing.
11.10 Publicity. Neither party shall use the name of the other in publicity releases or advertising, including customer lists, or for other promotional purposes, without securing the prior written approval of the other party hereto.
11.11 Counterparts. The Agreement may be executed in counterparts, each of which so executed shall be deemed to be an original and such counterparts together shall constitute one and the same agreement. Facsimile signatures on counterparts of the Agreement will be deemed original signatures.
11.12 Applicable Law. This Agreement shall be construed and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to the application of conflicts of law principles. Except for actions initiated by either party to this Agreement for injunctive relief to enforce its rights pursuant to Section 8.2 above, any dispute or claim arising in connection with this Agreement will be adjudicated in the appropriate courts located in the Commonwealth of Massachusetts.
11.13 Recruitment of Personnel. During the Term of the Agreement and for a period of one (1) year thereafter, neither Jedox nor Customer will solicit, hire, employ or contract with directly or indirectly any employee(s) of the other party, and will not hire, employ or contract with directly or indirectly any former employee(s) of the other party for a period of one hundred twenty (120) days following termination of such employee’s employment.
EXHIBIT A
UPTIME COMMITMENT
Commitment
Jedox commits to provide 99.0% uptime with respect to the Customer’s Service during each calendar year of the Term, excluding regularly scheduled maintenance times and Force Majeure events (as defined in Section 10.3).
If in any calendar year this uptime commitment is not met by Jedox and Customer was negatively impacted (i.e., attempted to log into or access the Service and failed due to the unscheduled downtime), Jedox and Customer shall review the annual average availability after every contractual year. If the annual average availability falls below 98 percent, Jedox compensates Customer proportionately relating to unavailability and yearly payments made.
Scheduled and Unscheduled Maintenance
Regularly scheduled support and maintenance time as well as scheduled disconnections or shutdowns (“Maintenance Time”) do not count as downtime. The Maintenance time is regularly scheduled if it is communicated in accordance with the notice section set forth below. Regularly scheduled maintenance time typically is communicated over the Jedox Cloud Console (http://knowledgebase.jedox.com/knowledgebase/jedox-production-cloud/) or is directly agreed upon between Jedox and customer. The duration of regularly scheduled maintenance time is depending on the customer’s data size, but shall take less than 60 hours each quarter if no other time is agreed upon.
Likewise, periods during which Jedox temporarily limits the availability of contractual services due to (i) an urgent threat of the data, the hard and/or software infrastructure or the data, the hard and/or software infrastructure of the customer because of external hazards (e.g. viruses, port-hacking, attacks by Trojans), or (ii) a substantial threat to the security of network operation or the maintenance of network integrity, are not to be deemed as unavailability.
Jedox in its sole discretion may take the Service down for unscheduled maintenance and in that event will attempt to notify customer in advance in accordance with the Notice section set forth below. Such unscheduled maintenance will be counted against the uptime guarantee.
Credit Request
In order to receive a credit under this uptime commitment, Customer must request it simply by emailing Jedox, within ten days of the end of the applicable year. If Customer submits a credit request and does not receive a prompt automated response indicating that the request was received, Customer must resubmit the request because the submission was not properly received and will not result in a credit. Customers who are past due or in default with respect to any payment or any material contractual obligations to Jedox are not eligible for any credit under this Service Level Commitment. Jedox shall calculate any service level downtime using Jedox’s system logs and other records.
(as of December 2017)
1.1 Offers and deliveries of Jedox, present or future, relating to the sale of perpetual licenses of standard software and/ or Jedox Software Content (in the following “Software”) made in relation to the persons or entities listed in clause I.1.3 herein take place solely on the basis of the present General Terms and Conditions of Business for the Sale of Software ("License Terms "). Jedox does not recognize any general terms and conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than the License Terms in Business Transactions of Jedox.
1.2 “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.4 Where other products or services are acquired from Jedox, such as Jedox support services, Jedox training services, Jedox cloud services or Jedox business transaction services, other Jedox terms and conditions may apply to the provision of those services.
2.1 The purpose of the agreement is the provision of software specified in the offer or in the order confirmation which is developed and sold by us. The provision of the source code of the software is not a part of the agreement. Similarly, the provision of hardware as may be required for the operation, third-party software and other software components is also not a part of the agreement. It will be purchased or licensed by the customer under his own responsibility.
2.2 The details and information given on Jedox’s homepage, on Jedox Marketplace and in Jedox product catalogues become a legally effective part of any contract only if the contract makes express reference to such details and information.
2.3 By accepting an offer from Jedox or placing an order with Jedox in respect of Jedox software, the customer agrees that it has read, understood and will be bound by these License Terms in Business Transactions, together with the written order confirmation of Jedox and any notices posted by Jedox on its website from time to time pursuant to these License Terms in Business Transactions. If you are entering into these License Terms in Business Transactions as an agent, officer, employee or other representative of the customer, you warrant to Jedox that you have full legal authority to bind the customer to these License Terms in Business Transactions.
2.4 The content of any contractual relationship and the scope of delivery are governed solely by these License Terms and the written confirmation of order of Jedox; however, in the event of a binding offer on part of Jedox and its acceptance within the specified period, the contractual relationship is governed by these License Terms in Business Transactions and the written offer of Jedox. Collateral agreements, verbal statements given by any employees or agents of Jedox or any related entity of Jedox as well as changes or amendments to confirmed contracts (including changes to the products) must be confirmed by Jedox in writing to be effective; such written confirmation provided via fax or email shall be sufficient.
2.5 The details of the Jedox software to be licensed to the customer will be as set out or referred to in the written confirmation of order or as otherwise agreed by the parties in writing.
3.1 Product descriptions on Jedox’s homepage, with test programs, in catalogues, brochures, etc. do not create any warranty as to quality, nature or description of any Jedox product.
3.2 The customer acknowledges that nothing in these License Terms grants the customer any ownership of or rights in respect of the intellectual property in the Jedox software, the software or other technology or materials created or used by Jedox or any improvements to the aforementioned created under or in connection with these License Terms. Any intellectual property in respect of the Jedox software or the software or other technology or materials created or used by Jedox which is created by or vests in the customer is assigned to Jedox immediately upon the intellectual property being created or vesting in the customer and the customer agrees to do all things and execute all documents as is reasonably necessary to effect such assignment.
3.3 Jedox reserves the right to ownership of and title over, copyrights and intellectual or industrial property rights (including the right to register any such rights) in all Jedox’s offer and quotation documents, in particular in test programs, illustrations and cost estimates. The documents listed above must be immediately returned to Jedox at Jedox’s request if an offer by Jedox is not accepted or otherwise on written demand by Jedox.
3.4 If test programs are provided or made available by Jedox, these programs are provided by Jedox on a temporary basis and free of charge and, to the extent permitted by law, Jedox does not accept any liability in relation to the provision of test programs, the use of test programs or the provision of services in relation to test programs.
3.5 Jedox reserves the right to make technical changes and modifications in respect of the applicable Jedox software, product or service, provided that the usual use of the Jedox software, product or service or such use provided for under the contract, is not significantly or detrimentally impaired.
4.1 The customer will be responsible for:
4.2 The customer must:
5.1 Delivery periods (including any timeframes, milestones or delivery dates in relation to the provision of Jedox software or services) are only binding if Jedox expressly confirmed them in writing. Any service periods expressed by Jedox as being a target or estimate will not be binding on Jedox.
4.1 Delivery of Jedox standard software being service provision by Jedox) is handled through electronic transmission of the license key to the email address provided by customer on the order document (quotation). Alternatively, customer may request to receive license key by fax or letter. The respective, current version of Jedox standard software can be downloaded from Jedox’s website using the provided license key; the respective version of the Software Content is available in the Jedox Marketplace.
5.2
5.4 Any liability of Jedox for any loss, however caused (including by the negligence of Jedox), suffered by the customer in connection with a delay by Jedox in delivering the Jedox software or providing any service is limited to an amount equivalent to 15% of the total value of the delivery (with the total value of delivery being the total amounts paid to Jedox by the Customer for the licence of the Jedox software or the provision of the relevant service). The limitation of liability in this clause 5.3 shall not apply in the event of default due to willful misconduct by Jedox or gross negligence by Jedox or in the event of injury to life, body or health caused by negligence or breach of these License Terms in Business Transactions by Jedox.
Unless agreed otherwise by Jedox in writing, the prices shown in Jedox’s current list of prices and conditions do not include Indirect Taxes or other statutory taxes or any shipping costs, which amounts will be payable by the customer in addition to the prices .
7.1 Unless agreed otherwise by Jedox in writing, Jedox’s invoices shall be due for payment in full without deductions or set-offs within 30 days of the date of invoice. Payment is deemed to have been made from the point at which Jedox obtained unrestricted access to the amount ("Receipt of Payment").
7.2 Checks shall be accepted if agreed between the parties and shall be considered to be payment only once they have been unconditionally credited to Jedox. Any costs and expenses incurred thereby, in particular, bank, discount and other expenses, inclusive of any Indirect Taxes or other taxes thereon, shall be paid by the customer and shall be immediately due for payment.
7.3 Set-offs or reductions of the amount payable for counter claims or retention of payment with the effect of a set-off by the customer is only permitted if Jedox provides prior written consent to the set off or reduction (which consent may be given or withheld in the sole discretion of Jedox). This is not applicable if claims of customer are grounded on rectification of a defect or costs for completion of delivery.
7.4 If the customer fails to pay any amounts payable to Jedox in respect of the licence of the Jedox software or the provision of the services then (without limiting the other rights of Jedox in respect of the non-payment), from the commencement of the default until the outstanding amount (together with any interest) is paid in full, Jedox may require payment of interest on all unpaid amounts at the rate fixed from time to time by the Attorney General under the Penalty Interest Rates Act 1983 (Vic)..
7.5 If after the commencement of the specific contract, it becomes apparent that the payment claim of Jedox or the ability of Jedox to recover payment (including a future payment) from the customer will be endangered by the inability of customer to perform, Jedox shall be entitled to refuse its performance under the contract, including performance any preparatory acts. The right to refuse performance shall cease to exist once payment has been made (including, in the case of a future payment, by the customer making that payment in advance) or customer provides security for payment (which security is acceptable to Jedox in its sole discretion). Jedox can set a time limit for payment or provision of such security. After expiration of such time limit if the relevant payment has not been made or security acceptable to Jedox provided, Jedox may terminate the contract effective immediately upon Jedox providing written notice of termination to customer.
7.6 Unless expressly stated otherwise, all fees and other amounts payable by the customer under or in connection with these License Terms in Business Transactions have been calculated without regard to any goods or services tax, value added tax, consumption tax or tax of a similar kind (“Indirect Tax”). Notwithstanding anything to the contrary in these License Terms in Business Transactions, if Indirect Tax is imposed upon or is payable by Jedox under or in connection with these License Terms in Business Transactions, the customer must pay to Jedox an amount equal to the Indirect Tax upon demand by Jedox.
7.7 If the customer is required by law to make any deduction or withholding for any taxes from any payments to Jedox under these License Terms in Business Transactions such that Jedox would not receive the full amount of the fees or other amounts payable, the customer agrees to:
(a) deduct or withhold the amount for taxes from the payment;
(b) promptly pay the amount deducted to the relevant government authority on time and otherwise in accordance with the relevant law;
(c) provide to Jedox an original receipt, certificate or other evidence of payment of the deducted or withheld amount; and
(d) pay an additional amount to Jedox at the same time as the affected payment is due so that, after making the deduction or withholding and any further deductions or withholdings on the additional amount payable under this clause 8.7 (d), Jedox receives an amount equal to the amount it would have received if no deductions or withholdings had been made
8.1 If Jedox delivers standard software to the customer against payment of a one-off charge for a licence of any length of time, the customer shall receive the non-exclusive right, for the relevant license duration (subject to termination of the licence pursuant to these License Terms in Business Transactions), to duplicate the software to the extent such duplication is necessary for loading, viewing, running, transferring or saving the software contemporaneously on one (1) server for the simultaneous use by the maximum number of users as agreed in the contract ("Agreed Users"). The customer agrees to abide by the provisions relating to Agreed Use and agrees not to make the software available to additional users. Special, separate licenses can be purchased for test, backup or development systems.
8.2 To the extent that the standard software transferred free of charge has been licensed as Open Source software, the rights and obligations of the customer shall be those provided in the Open Source license which the software is licensed under. The relevant Open Source license agreement is included in the software.
8.3 To the extent that the software transferred free of charge is not Open Source software ("Freeware"), the customer shall have the non-exclusive, non-transferable right, not limited in time, to duplicate the software to the extent necessary to load, demonstrate, run, transfer or save the software ("Agreed Use for Freeware"). The Customer shall only use the software according to this Agreed Use. The Customer is not permitted under any circumstances, without Jedox’s written consent, to sell the software or to transfer the software to third parties free of charge.
8.4 The customer has the right to decompile, edit or duplicate the software to the extent that this is necessary to establish the interoperability of the software with other programs or to eliminate errors or bugs in the software. This applies, however, only where Jedox failed upon request to make the relevant, necessary information accessible to the customer within an appropriate time period. The customer is not entitled to decompile, translate, edit, arrange or rework the software in any other manner beyond the above authorization.
8.5 The operation of Jedox software for the customer by third party businesses due to outsourcing must only be undertaken with the prior written consent of Jedox.
8.6 The customer is not entitled to generate copies or partial copies of the software on other media. This does not apply to the generation of a backup copy. The customer shall mark the backup copy with the words "Backup Copy".
8.8 it fully gives up the use of the software and destroys any existing copies of the software;
8.9 it notifies Jedox of the name and address of such third party; and
8.10 such third party gives to Jedox its consent to be bound by these License Terms in Business Transactions in writing.
If the customer violates this clause, the customer shall owe Jedox a contractual penalty of half the amount that the third party would have had to pay under Jedox’s current list of prices and conditions to obtain the software from Jedox, or half the purchase price agreed with the customer, whichever is greater. The customer and Jedox agree that the above amounts represent a genuine and reasonable pre-estimate of some of the loss Jedox will suffer if the customer breaches this clause 8.7.
8.11 The customer is not under any circumstances whatsoever entitled to permanently or temporarily rent, lease or otherwise make the software available to third parties. The customer's employees are not third parties for the purposes of these License Terms in Business Transactions, as long as they use the software within their relationship of employment existing and according to the contract.
8.12 Upon request, the customer will allow Jedox or a third party acting on behalf of Jedox to investigate if the use of the software is within the restrictions and granted rights by Jedox. The customer will support Jedox in this investigation to its best abilities.
8.13 If questions regarding the use of the delivered licenses occur, customer shall in particular consult the respective documentation or the information in the Jedox Knowledge Base (https://knowledgebase.jedox.com).
9.1. To the extent that Jedox transfers standard software, unlimited in time, against payment of a one-time fee, the following applies:
9.1.1 If the purchase is a commercial transaction for both parties, the customer shall inspect the product without delay and report any and all defects in writing, indicating the type and scope of the defect. The report must be received by Jedox within eight working days of the delivery in the case of obvious defects or within eight working days of the discovery in the case of concealed defects. If the report does not fulfil said requirements, the product will be deemed approved.
9.1.2 If, after the customer has given notice of lack of conformity, no actual lack of conformity of the product is found, the customer shall reimburse Jedox for the costs and expenses Jedox incurred in connection with the examination and inspection of the goods, provided that the unjustified report of defects is attributable to the fault of the customer.
9.1.3 Rights due to defects in quality can only arise if the product has a defect in quality at the time of transfer of risk. No rights due to defects in quality shall arise in the case of improper use or treatment of the product, unsuitable environment or operating conditions, defects caused by changes performed by the customer, insufficient maintenance, etc.
9.1.4 Subject to the provisions of clause 9.1.3, the customer may, at Jedox’s discretion, demand supplementary performance in the form of elimination of the defect (rectification) or delivery of a product without any defects (replacement). The expenses required for the supplementary performance shall be borne by the customer if they are higher due to the fact that the product has been transported to a location other than the delivery address of the customer, unless the transport corresponds to its intended use. If Jedox is unwilling or unable to provide rectification/replacement, especially if such is unduly delayed for reasons for which Jedox is responsible, the customer shall, at its own discretion, be entitled to terminate the contract or reduce the purchase price if it cannot be expected to accept further supplementary performance attempts. In the case of a minor defect, the termination of the contract by the customer is subject to Jedox’s approval.
9.1.5 Once the customer exercises its right to terminate the contract, its right to use the licensed software shall end. In such case, the customer shall remove the software from all storage media and destroy all copies of the software and notify Jedox of this in writing.
9.1.6 Subject to sentence 2 of this paragraph, the statute of limitation period for claims due to defects in quality is one year. In the event of injury to life, body or health for which Jedox is responsible and in cases of intent and gross negligence, the statute of limitation period for claims due to defects in quality is two years. Each limitation period above shall begin on the date the customer is aware (or ought reasonably to be aware) of the circumstances giving rise to the claim.
9.1.7 Jedox’s liability for defects of the goods shall be subject to the limits specified in clause 11.
9.2 In case of the granting of the use of software free of charge in accordance with clause 8.2 and 8.3, to the extent permitted by law, Jedox does not accept any liability in relation to the software provided free of charge, the use of software provided free of charge or the provision of services in relation to software provided free of charge.
9.3 The customer is solely responsible for ensuring that its access to and use of the software and services of Jedox complies with all applicable laws.
10.1 In as far as Jedox licences Standard Software for payment of a one-time flat fee, the following applies:
10.1.1 If the product is encumbered by a legal defect, the customer may demand a method of using the product that is not subject to any legal objection or provision of an equivalent product free of such defects. Jedox retains the right to determine which alternative product this may be.
10.1.2 The customer agrees to notify Jedox without delay and in writing if any third parties assert industrial or intellectual property rights (e.g. copyright or patent rights) in the product against customer. The customer authorises Jedox to pursue the dispute with the third party on behalf of customer. For as long as Jedox makes use of such authorisation, the customer shall not be permitted to acknowledge any such third party claims without the consent of Jedox; Jedox shall defend against such third party claims at its own expense and indemnify the customer in relation to all costs arising from such defense to the extent that such cost do not arise from of the customer’s breach of obligations (e.g. use of the product in violation of the contract).
10.1.3 For damages resulting from legal defects of the products, the liability of Jedox shall be subject to the limits specified in clause 11.
10.2 In case of software provided free of charge in accordance with clause 8.2 and 8.3, to the extent permitted by law Jedox does not accept any liability with regards to legal defects in respect of the software provided free of charge.
11.1 In as far as Jedox licences Standard Software for payment of a one-time flat fee, the following applies:
11.2 The Standard Software, other Jedox software licensed or provided to the customer or the other products or services provided by Jedox to the customer may be subject to consumer guarantees that cannot be excluded under the Australian Consumer Law or other applicable Australian State or Territory consumer protection legislation. If customer is entitled to any remedy for breach of the consumer guarantees contained in the Australian Consumer Law or any other relevant legislation then nothing in these License Terms in Business Transactions will operate so as to exclude, restrict or modify the application of any of the provisions of the Australian Consumer Law or any State or Territory consumer protection legislation, the exercise of a right conferred by such a provision, or any liability of Jedox for a breach of a condition, warranty or guarantee implied by such a provision, where the Australian Consumer Law or other relevant legislation would render it void to do so. To the extent permitted by law, Jedox and its related entities expressly limit their liability for a breach of any condition, warranty or guarantee implied by virtue of any of the Australian Consumer Law or any other relevant legislation to, at the election of Jedox:
(a) in the case of goods, any one or more of the following:
i. the replacement of the goods or the supply of equivalent goods;
ii. the repair of the goods;
iii. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv. the payment of the cost of having the goods repaired; or
(b) in the case of services:
v. the supplying of the services again; or
vi. the payment of the cost of having the services supplied again.
11.2.1 In all other cases of liability of Jedox to the customer, all compensation claims including due to the breach of a duty by Jedox, breach of these License Terms in Business Transactions by Jedox and due to tort by Jedox are excluded, so that, to the maximum extent permitted by law, Jedox is not liable for lost profit or other monetary damage incurred by the customer. If Jedox is found to be liable to pay any damages, compensation or other amounts to the customer under or in connection with these License Terms in Business Transactions, such liability will be limited to the amount set out in clause 4.4 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these License Terms in Business Transactions).
11.2.2 Without limiting any other provisions of these License Terms in Business Transactions, if the customer failed to make backup copies in order to protect itself from loss of data, Jedox’s liability in cases of negligence which results in data loss shall be limited to the recovery expenses that would have been incurred if backups had been made.
11.3 In case of a transfer of software free of charge in accordance with clause 8.1.2 and 8.1.3, Jedox is only liable to the customer for claims for willful misconduct or gross negligence of Jedox, with any liability of Jedox in respect of such claims limited to the amount set out in clause 4.4 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these License Terms in Business Transactions).
11.4 Without limiting any other provisions of these License Terms in Business Transactions, Jedox is not liable for any Consequential Loss (however caused) suffered or incurred by the Customer in connection with this agreement or the provision of the services. This clause applies even if Jedox knew or ought to have known that the relevant Consequential Loss would be suffered. Consequential Loss means loss beyond the normal measure of damages and further includes, without limitation, all indirect loss, all loss of revenue, all loss of reputation, all loss of profits, all loss of data, all loss of actual or anticipated savings, all loss of bargain, all lost opportunities, including opportunities to enter into arrangements with third parties, all loss of use, all cost of capital and all costs of substitute goods, facilities or services.
11.5 If Jedox’s liability is excluded or limited due to any of the aforesaid provisions, this shall also apply to the personal liability of Jedox’s employees, staff members, representatives, and agents.
The customer must indemnify and keep Jedox indemnified against any loss which arises directly or indirectly out of:
(a) any breach of these License Terms in Business Transactions by the customer including any breach in respect of which Jedox exercises a right to terminate;
(b) the customer or any other person in any way accessing or using the Jedox software;
(c) any use of the Jedox software by the customer not complying with privacy or other laws of any applicable jurisdiction;
(d) any negligent or unlawful acts of the customer or any of its related parties or their respective employees, officers, contractors or representatives,
except to the extent the relevant loss arises as a direct result of any breach of these License Terms in Business Transactions by Jedox or any grossly negligent or unlawful act of Jedox or any of its personnel.
13.1 Jedox may terminate these Licence Terms in Business Transactions at any time and without cause by providing the customer with no less than 30 days’ written notice of termination.
(a) the customer fails to comply with any written notice issued by Jedox requiring the customer to remedy a breach, non-observance or non-performance of the customer’s obligations under these Licence Terms in Business Transactions within seven business days of receiving that notice from Jedox;
(b) the customer commits a breach of these Licence Terms in Business Transactions which is incapable of remedy;
(c) the customer goes into liquidation, is wound up, becomes insolvent or has a receiver appointed over all or any substantial part of its assets; or
(d) the customer proposes or enters into any schemes of arrangements with its creditors.
13.3 Notice of termination must be given in writing.
13.4 Upon termination of the agreement taking effect:
(a) the customer must immediately:
i. pay to Jedox all fees, expenses or other sums payable to Jedox under these Licence Terms in Business Transactions which have accrued or are payable as at the date of termination;
ii. cease all use of the Jedox software and delete any copies of the Jedox software;
iii. provide Jedox with written confirmation that it has completed its obligations under this clause 13; and
(b) Jedox ceases to have any obligations under these License Terms in Business Transactions.
The ownership of the products and the rights under clause 8 shall pass to the customer only after payment in full of the purchase price as specified in clause 6. For the avoidance of doubt, Jedox retains ownership of all intellectual property rights in respect of the Standard Software, other Jedox software licensed or provided to the customer and all intellectual property generated by Jedox as a result of its provision of the services and nothing in these License Terms in Business Transactions grants the customer any ownership of or other rights in respect of such intellectual property (other than the licenses granted to the customer under these License Terms in Business Transactions).
III. Concluding Provisions
17.1 If any provision of these Terms and Conditions is held by a Court or other competent authority to be unlawful, invalid, and unenforceable or in conflict with any rule or law, statute, ordinance or regulation then the validity and enforceability of the remaining provisions are not thereby affected.
17.2 These License Terms in Business Transactions and all legal relationships between Jedox and the customer shall be governed by the laws of the State of Victoria, and each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of Victoria including the Federal Court of Australia.
Application
1.1. These Terms apply to all Software licensed and all Services provided by the Company.
1.2. In these Terms:
1.2.1. “Acceptance of Order” means the Company’s written acknowledgment that the Customer has applied to licence the Software and that the grant of the Licence is subject to the Contract.
1.2.2. “Company” means Jedox Pty Ltd ACN 137 055 068 and its successors and assigns.
1.2.3. “Confidential Information” means all the information provided by the Company to the Customer in connection with this Contract where such information is identified as confidential at the time of its disclosure or ought reasonably to be considered confidential based on its content, nature or the manner of its disclosure and includes but is not limited to the Company’s trade secrets, confidential business and technical information, know-how, customer and supplier lists (whether in electronic or hard copy form), and other information not generally known to the public but for a breach of these Terms.
1.2.4. “Consequential Loss or Damage” means loss of profits, revenue, use or opportunity, loss of reputation, loss of access to markets, loss of goodwill, re-installation costs, removal costs and any remote, indirect, abnormal or unforeseeable form of loss or damage whether arising from a breach of Contract or tort (including negligence) or under statute or any other basis in law or equity.
1.2.5. “Contract” means the agreement between the Company and the Customer constituted by these Terms and, if issued, will also comprise and include the Acceptance of Order, the Licence Proposal, the Terms and the Order and if there is any inconsistency between them then the Acceptance of Order will prevail over the Licence Proposal, the Terms and the Order, the Licence Proposal will prevail over the Terms and the Order and the Terms will prevail over the Order.
1.2.6. “Customer” means the person or entity with whom the Company has contracted under the Contract and his, her or its successors and assigns.
1.2.7. “GST” means the Goods and Services Tax imposed by A New Tax System (Goods & Services Tax) Act 1999 (Cth) and any related act and/or regulations.
1.2.8. “Intellectual Property Rights” means all intellectual property rights including but not limited to all copyright, patents, trademarks, design rights, trade secrets, domain names, know-how and other rights of a similar nature throughout the world, whether or not now existing and whether or not registered or registrable, and any applications for registration or rights to make any such application as well as all renewals and extensions of such rights.
1.2.9. “Licence” means the non-exclusive, non transferable right to use the Software.
1.2.10. “Licence Proposal” means the Company’s written offer to licence the Software to the Customer and includes any written amendments issued by the Company prior to or simultaneous with issue of the Order.
1.2.11. “Moral Rights” has the meaning given under the Copyright Act 1968 (Cth) and includes any similar rights existing in other countries.
1.2.12. “Order” means the Customer’s written response to the Licence Proposal.
1.2.13. “Support & Maintenance” means the performance of support and maintenance services as contractually agreed and defined in the "General terms and conditions for software support contracts in business transactions of Jedox Pty Ltd ACN 137 055 068“ ("support terms“); warranty rights of the customer according to subsection 8 shall remain unaffected; the installation, operation and maintenance of the software however lies within the sole responsibility of the customer.
1.2.14. “Software” means all Standard Software programmes, Software Content and other products supplied by the Company from time to time.
1.2.15. “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
1.2.16. “Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.2.17.
1.2.18. “Subscription Fee” means the fee payable for the temporary use of the licensed Software.
1.2.19. “Subscription Period” means subject to the payment of the Subscription Fee, the period for which the Customer has been granted a licence to use the Software.
1.2.20. “Terms” means these Terms and Conditions, as amended from time to time.
1.3. All provisions of the Contract are set out in these Terms, the Licence Proposal, the Order and the Acceptance of Order and the Contract contains no other express or implied terms.
1.4. No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.
1.5. Particulars on the Jedox website, in leaflets, catalogues, drawings, brochures and other printed material are illustrations only and form no part of the Contract and are not binding on the Company unless specifically referred to in the Contract.
1.6. The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise, whether express or implied, in relation to the Software or the Services other than as contained in these Terms.
Technical Documents
1.7. All technical documents such as drawings, illustrations, descriptions as well as test programmes and quotation documents are the exclusive property of the Company. They must not be made available to third parties or copied, duplicated or used for reproducing any part of the Software. If a quotation is not accepted then all documents must be either returned to the Company or destroyed.
1.8. The Company reserves the right to make technical changes and updates to the Software provided that the changes do not affect the ordinary use of the Software by the Customer.
1.9. The details and information given on Jedox’s homepage, on Jedox Marketplace and in Jedox product catalogues become a legally effective part of any contract only if the contract makes express reference to such details and information.
Time for Delivery and Performance
1.10. After conclusion of the agreement we will make the software available to the customer via download (On- Premises Subscription) or integrated in an external Cloud (Subscription as a Service). The respective version of the Software Content is available in the Jedox Marketplace.
1.11. Delivery times are estimates only unless the Company has agreed in writing to be bound by the delivery date.
1.12. The Company will not be liable to the Customer for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to transport stoppages, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention of public authority, explosion, accident or power outages).
1.13. The Company will notify the Customer of any delay as soon as practicable.
1.14. If the delay is likely to be longer than three months then the Customer can terminate the Contract.
Customer’s Rights During the Subscription Period
1.15. In consideration of payment of the Subscription Fee by the Customer to the Company, the Company grants the Customer a Licence during the Subscription Period subject to these Terms. The Customer acknowledges that the Company retains the ownership in the Software whether in its original form or as modified during the term of the Contract.
1.16. The Customer is granted the right during the Subscription Period to make copies of the Software to the extent necessary to run and operate the Software on one server respective hosted by one network of remote servers for use by the maximum number of agreed users. The Customer is not permitted to have more than the agreed number of users. Additional Licences can be acquired for testing, back-up and development.
1.17. The Customer may not reproduce, make error corrections, decompile, disassemble, reverse engineer or otherwise modify or adapt the Software or create any derivative works based on the Software unless it is necessary for the Software to be compatible with the operation of other programmes used by the Customer or to rectify mistakes in the Software and the Company has failed to provide the Customer with the necessary information within a reasonable period after being requested to do so by the Customer.
1.18. The Customer may not sell, rent out or otherwise grant sub-licences of the Software.
1.19. The Customer may not authorise the use or copying of the Software by a third party or subcontractor without the written consent of the Company.
1.20. The Customer is not permitted to copy or partially copy the Software on to another disc or USB stick or other storage device apart from for the purpose of making a back-up copy. Any backup copies must be clearly marked “Back-Up Copy”.
1.21. The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
1.22. In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software, Software Content or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
1.23. Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
1.24. The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
1.25. If the Customer breaches any of the above sub-clauses then the Company is entitled to immediately terminate the Contract and cancel the Licence. Where the Contract is terminated by the Company, the Customer must immediately remove the Software from its computer system and destroy all copies of the Software from its systems as well as all back-up copies.
Terms of Payment for Licence
1.26. Unless otherwise agreed in writing, payment for the Licence for the initial Subscription Period is to be made in accordance with the current price list and is calculated based on a minimum term of twelve months. After the expiry of the initial Subscription Period, unless otherwise agreed in writing, and where a further Subscription Period has not been specifically agreed between the Parties, payment for any further Subscription Period will be calculated in accordance with the prices current at the time of renewal based on the Subscription Fee for a twelve month Licence.
1.27. Payment, unless otherwise agreed in writing, is due within three working days from the start date of the Subscription Period and is payable one year in advance. After the initial Subscription Period has expired, if not otherwise agreed in writing, payment for the following Subscription Period falls due on the third working day after the commencement of the further Subscription Period.
1.28. Interest is payable on all overdue accounts calculated on a daily basis at the rate of interest equivalent to the Commonwealth Bank of Australia’s indicator lending rate for commercial loans plus 8% until full payment is received by the Company.
1.29. Payment must be made in full, without any set-off, deduction or discount other than as agreed by the Company, as stated in these Terms, the relevant invoice or statement to the Customer, or where there is a binding judgement in favour of the Customer against the Company and all rights of appeal have been exhausted.
1.30. Payment by cheque will only be accepted by prior agreement and will only be applied against any outstanding invoices after it has been credited as cleared funds in the Company’s bank account.
1.31. The Customer is liable for all charges associated with the payment of the invoice, including but not limited to bank charges, account charges and other expenses.
Termination
1.32. Unless otherwise agreed in writing, the Contract is for the Subscription Period agreed between the Parties. In the absence of any other written agreement, and if the Contract is not terminated in writing by either Party not less than three months prior to the end of the Subscription Period, on expiry of the Subscription Period, the Contract will automatically renew for a further twelve month period.
1.33. The Company has the right to terminate the Contract immediately at any time by giving written notice to the Customer in any of the following events:
1.33.1. if the Customer fails to make payment when due and payable and the Customer fails to rectify such failure within fourteen business days of written notice to do so;
1.33.2. if the Customer commits a breach or non-observance of any non-essential term of the Contract and the Customer fails to rectify such breach or non-observance within twenty-one days of written notice to do so;
1.33.3. if the Customer enters into liquidation or compounds with its creditors or has a receiver or manager appointed to all or any part of its assets or takes any similar action in consequence of debt or any similar event in respect of the Customer under the law of the jurisdiction;
1.33.4. if the Customer or, if the Customer is a company, any principal officer of the Customer becomes bankrupt or insolvent or enters into any arrangement with its creditors or takes any similar action in consequence of debt or any similar event in respect of the Customer under the law of the jurisdiction;
1.33.5. if there is a change in the shareholding of the Customer, its parent company or its ultimate holding company or in the composition of the board of directors of the Customer, its parent company or its ultimate holding company which, in the opinion of the Customer, adversely affects the interests of or is otherwise unacceptable to the Company.
1.34. If the Contract is terminated or expires for any reason then, in addition and without prejudice to any other rights or remedies available:
1.34.1. the Customer’s right to use the Software immediately ceases;
1.34.2. the Customer must immediately remove the Software from the Customer’s server and/or cloud platforms, destroy all copies of the Software, including all back-up copies and notify the Company in writing that this has been done; and
1.34.3. the Customer must immediately pay all outstanding fees, if any.
Intellectual Property and Other Warranties
1.35. Nothing in this Agreement constitutes a transfer or assignment of any of the Intellectual Property Rights in the Software owned by the Company to the Customer.
1.36. The Customer:
1.36.1. acknowledges and agrees that the Company owns all the Intellectual Property Rights in and to the Licensed Software; and
1.36.2. will not directly or indirectly do anything that would or might invalidate or put the Company’s Intellectual Property Rights in or to the Software and Services in dispute.
1.37. If any person makes any claim alleging that any of the Software and Services (or any use of the Software and Services) infringes any Intellectual Property Rights or Moral Rights of any person, the Customer must:
1.37.1. promptly notify the Company in writing;
1.37.2. not make any admissions or take any actions in relation to the claim without the Company’s prior written consent;
1.37.3. permit the Company to have complete control over any and all investigations, negotiations, settlement and dispute resolution proceedings relating to the claim; and
1.37.4. cooperate with, assist and act at all times in accordance with the reasonable instructions of the Company in relation to the claim and any consequent investigations, negotiations, settlement and dispute resolution proceedings.
1.38. The Customer acknowledges that the Intellectual Property Rights in and to any content created by the Customer while using the Software and Services in accordance with the terms of the Contract remain the property of the Company.
1.39. The Company warrants that it holds the Intellectual Property Rights to the Software during the Subscription Period and that no third party holds any Intellectual Property Rights in the Software which prevent the Customer from using the Software in accordance with the Contract.
1.40. Unless the Customer has inspected the Software or Services and given written notice to the Company within eight business days after receipt of the Software or provision of the Services that the Software or Services are defective, did not comply with the relevant specifications or descriptions, or that the Software or Services are faulty or damaged, the Software and Services are deemed to have been accepted in good order and condition and compliant with those specifications and descriptions.
Support & Maintenance
1.41. The Company warrant that the contractually agreed quality of the software is maintained over the duration of the subscription use agreement and that no third-party rights conflict with the contractual use of the software. The Company shall remedy defects in quality and defects in title that may arise within a reasonable time period after receipt of the Customer's notice of defects.
1.42. The Customer must immediately notify us in writing in the event that software defects have been discovered. In the case of quality defects time and circumstances of the occurrence of the defects must be indicated.
1.43. If, within eight working days, the Customer does not notify us of defects that are known to him or obvious, the Customer's rights to a reduction of the remuneration or to terminate the agreement on account of the defects are excluded.
1.44. Warranty rights of the Customer are excluded if the customer makes changes to, or commissions, changes of the software without our consent unless the customer provides evidence that the changes have consequences for the analysis and removal of the defect which are acceptable for us and did not cause the defect. The Customer rights due to defects shall remain unaffected on condition that the customer is entitled to make changes, in particular in exercising the right to correct defects on his own accord, that the changes are made adequately and appropriately, and that they are traceably documented.
1.45. The Company is entitled but not obliged to continuously develop the software and to make additional features or extensions of the software available to the customer by way of updates. The Company is entitled to adjust the technical requirements correspondingly. Prior to the installation of updates the Customer has to make sure that his systems meet the updated system requirements.
1.46. The Company will make its best effort to inform the customer prior to the provision of updates, whose installation is required for a smooth operation of the software, about the update, system requirements and the date of the provision. The Customer is obliged to install updates himself within a period of four weeks from the provision of the update. This may also require an update of the required third-party software including the operating system. The Company undertakes to inform the Customer accordingly.
1.47. The support agreed in accordance with the support terms and conditions pursuant to subsection 1.2.13 of these subscription terms does not restrict the warranty rights of the Customer according to this subsection 8.
Limitation of Liability
1.48. The Customer acknowledges and agrees that:
1.48.1. the Customer has determined that the Software is fit for the purpose for which the Customer requires it; and
1.48.2. the Customer has not relied on the Company’s skill and judgement in selecting the Software.
1.49. Except as provided in clause 9.3., the Company is not subject to, and the Customer releases the Company from any liability (including but not limited to Consequential Loss and Damage) arising from any delay in delivery of or any defect or fault in the Software to the full extent permitted by Law.
1.50. Where there is a delay in delivery of the Software, the Company agrees to, at the Customer’s election either:
1.50.1. pay liquidated damages calculated at 0.75% of the invoice value per full week of delay up to a maximum of 5% of the invoice value where the Customer elects to continue with the Contract; or
1.50.2. where the Customer elects to terminate the Contract, pay liquidated damages calculated at 15% of the invoice value.
1.51. If the Terms or, despite clause 9.2, the provisions of the Competition and Consumer Act 2010 (Cth), the Sale of Goods Act (Vic) 1958 or any other act or the general law impose on the Company a liability for a defect or fault in the Software then, to the extent to which the Company is entitled to do so, the Company’s liability is limited, at the Company’s option to:
1.51.1. replacement or repair of the Software;
1.51.2. providing the Services again;
1.51.3. supply of equivalent Software; or
1.51.4. payment of the cost of replacing or repairing the Software or of acquiring equivalent products or having the Services provided by a third party,
and in any case:
1.51.5. the Company will not be liable for any Consequential Loss or Damage or any other loss or damage; and
1.51.6. unless specified otherwise in these Terms, the Company’s total liability to the Customer is limited to the invoice value of the Software or Services, as the case may be.
1.52. The Company is not liable under any circumstances for the loss of the Customer’s data. If the Customer has failed to carry out regular back ups of its data, the Company’s liability is limited to the reinstallation of the Software only.
Company’s right to sub-contract
The Company may subcontract any of the Services provided under this Contract, provided that the subcontractor carrying out the work has the required skills and experience in the relevant Jedox products.
III. Miscellaneous Terms
The Customer must permit the Company (or its nominated auditor) to audit the records and premises of the Customer at any time during the Term and for three years following the end of the Term, on at least ten days written notice for the purpose of confirming the Customer’s compliance with the Contract provided that such audit will not unduly interfere with the conduct of the Customer’s business. If the audit reasonably establishes that the Customer has breached the Contract then the Customer must pay the reasonable cost of the audit.
1.53. The Customer must not, without the prior written consent of the Company, use or disclose the Confidential Information unless expressly permitted to do so by these Terms or required to do so by law or any regulatory authority.
1.54. The Customer may:
1.54.1. use the Confidential Information solely for the purposes of complying with its obligations and exercising its rights under this Contract; and
1.54.2. disclose the Confidential Information to its personnel or advisors to the extent necessary for them to know the information for purposes related to this Contract, but only if reasonable steps are taken to ensure that the confidentiality of the Confidential Information is retained.
1.55. The Customer must implement and maintain effective security measures to prevent unauthorised use and disclosure of the Confidential Information, including by ensuring that all employees, subcontractors or other third parties who have access to the Confidential Information agree to be bound by this clause, whilst it is in the Customer’s possession or control.
1.56. The Customer must return or, at the Company’s option, destroy all Confidential Information of the Company in the Customer’s possession or control on the earlier of the Company’s request or on termination of the Contract for any reason.
1.57. The Customer acknowledges and agrees that the Company may collect, store and use personal information in relation to the Customer or, if the Customer is a company, its directors and officers, for the purposes of considering any credit application from the Customer or any other purpose related and incidental to the business relationship between the Customer and the Company.
1.58. The Company agrees that it will not disclose any personal information of the Customer or its directors or officers to any third party except to obtain credit information concerning the Customer, make an entry of the Customer’s credit report, or to enforce these Terms.
1.59. The Customer agrees that the Company may use the Customer as a trade reference.
Governing Law
This Contract for the supply of Software and the provision of Services is governed by and construed in accordance with the laws applicable in the state of Victoria, Australia and each Party submits to the non-exclusive jurisdiction of the courts and tribunals of that jurisdiction and waives any right it might have to claim that those courts and tribunals are an inconvenient forum.
Waiver of Breach
No failure by the Company to insist on strict performance of any of the terms in these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.
No Assignment
Neither this Contract nor any rights arising under this Contract may be assigned by the Customer without the prior written consent of the Company which is at the Company’s absolute discretion.
Severability
If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.
GST Matters
1.60. For the purposes of this clause:
"GST" means the goods and services tax as imposed by the GST Law together with any related interest, penalties, fines or other charge;
"GST Amount" means any Payment (or the relevant part of that Payment) multiplied by the appropriate rate of GST (currently 10%);
"GST Law" has the meaning given to that term in A New Tax System (Goods and Services Tax) Act 1999, or, if that Act does not exist for any reason, means any Act imposing or relating to the imposition or administration of a goods and services tax in Australia and any regulation made under that Act;
"Input Tax Credit" has the meaning given to that term by the GST Law;
"Payment" means any amount payable under or in connection with this Agreement including any amount payable by way of indemnity, reimbursement or otherwise (other than a GST Amount) and includes the provision of any non-monetary consideration;
"Tax Invoice" has the meaning given to that term by the GST Law; and
"Taxable Supply" has the meaning given to that term by the GST Law.
1.61. The parties agree that:
1.61.1. unless specifically stated otherwise, all Payments have been calculated without regard to GST;
1.61.2. each Party will comply with its obligations under the GST Law when calculating the amount of any Payment and the amount of any relevant Payments will be adjusted accordingly;
1.61.3. if the whole or any part of any Payment is the consideration for a Taxable Supply, the payer must pay to the payee an additional amount equal to the GST Amount, either concurrently with that Payment or as otherwise agreed in writing;
1.61.4. any reference to a cost or expense in this Deed excludes any amount in respect of GST forming part of the relevant cost or expense when incurred by the relevant party for which that party can claim an Input Tax Credit; and
1.61.5. the payee will provide to the payer a Tax Invoice.
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General Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in business transactions by Jedox Pty Ltd ACN 137 055 068 (Jedox)
(as of December 2017)
1.1 Offers, deliveries, and other services relating to the payable use of software of Jedox within the scope of the Jedox SaaS Licence – including those that will be provided in the future – to the persons specified in section 1.2 are provided exclusively on the basis of these “General Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in business transactions” (hereinafter referred to as "SaaS Terms"). Jedox does not recognize any of General Terms and Conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than these SaaS Terms.
1.3 Within the contractually agreed term, the performance of support and maintenance services are included as defined in the “General terms and conditions for software support contracts in business transactions of Jedox Pty Ltd ACN 137 055 068” (“support terms”). The provision of Software Content is regulated in the “General Terms and Conditions for the on-premises subscription use (“Jedox Subscription”) of standard software of Jedox Pty Ltd ACN 137 055 068”, whereas Software Content means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
1.4 Where other products or services are acquired from Jedox, such Jedox training services, Jedox software licensing or Jedox business transaction services, other Jedox terms and conditions may apply to the provision of those services.
2.1 The details and information contained on the Jedox website and in product catalogs shall only become legally binding components of the agreement if expressly referenced in it.
2.2 By accepting an offer from Jedox or placing an order with Jedox in respect of SaaS services, the customer agrees that it has read, understood and will be bound by these SaaS Terms, together with the written order confirmation of Jedox and any notices posted by Jedox on its website from time to time pursuant to these SaaS Terms. If you are entering into these SaaS Terms as an agent, officer, employee or other representative of the customer, you warrant to Jedox that you have full legal authority to bind the customer to these SaaS Terms.
2.3 The content of the agreement relationship and the scope of delivery and services shall be governed exclusively by these SaaS Terms and the written order confirmation of Jedox or, in the case of a binding offer of Jedox and its due acceptance, by these SaaS Terms and the offer. To be valid, any side agreements, verbal declarations by employees or representatives of Jedox or any related entity of Jedox and amendments to confirmed orders (including changes to items to be delivered) must be confirmed by Jedox in writing; transmission by telecommunications shall be sufficient. The SaaS services to be provided by Jedox to the customer are as set out or referred to in the written confirmation of order or as otherwise agreed by the parties in writing.
3.1 Product descriptions on the Jedox website or in catalogues, brochures, etc. do not represent guaranteed features.
3.2 The customer acknowledges that nothing in these SaaS Terms grants the customer any ownership of or rights in respect of the intellectual property in the SaaS services provided by Jedox, the software or other technology or materials created or used by Jedox to provide the SaaS services or any improvements to the SaaS services, software, technology or materials of Jedox created in connection with the provision of the SaaS services. Any intellectual property in respect of the SaaS services provided by Jedox which is created by or vests in the customer is assigned to Jedox immediately upon the intellectual property being created or vesting in the customer and the customer agrees to do all things and execute all documents as is reasonably necessary to effect such assignment.
3.3 Jedox reserves all ownership, copyrights, and commercial property rights (including the right to register these rights) to all offer documents of Jedox, including to test programs, illustrations, and cost estimates. If an offer is not accepted or otherwise on written demand by Jedox, the listed documents shall be returned to Jedox without delay.
3.4 Jedox reserves the right to implement technical changes in respect of the Jedox SaaS services or any other aspect of the Jedox services or contractual item, provided that the usual or contractually intended use of the service or contractual item is not significantly impaired.
3.5 Nothing in these SaaS Terms grants the customer any ownership of or rights to use the trade marks of Jedox. The customer will not adopt, register or attempt to register or use any trade marks which are identical or deceptively similar to the trade marks owned by Jedox.
4.5 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
4.6 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
4.7 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
5.1 Delivery and performance periods (including any timeframes, milestones or delivery dates in relation to services) shall be binding only if expressly confirmed by Jedox. Any delivery or performance periods expressed by Jedox as being a target or estimate will not be binding on Jedox.
5.2 Even if a state of default has already started, the delivery or performance period shall be duly extended in the event of force majeure and any unforeseeable hindrances that occur after the conclusion of the agreement and for which Jedox is not responsible, provided that such hindrances affect the performance of the services owed. This shall apply even if these circumstances occur at upstream suppliers. Jedox shall notify the customer as soon as possible of the beginning and end of such hindrances. If the hindrance lasts longer than three months or it is obvious that it will last longer than three months, either the customer or Jedox may terminate the agreement by providing written notice of termination to the other party.
5.3 Any liability of Jedox for any loss, however caused (including by the negligence of Jedox), suffered by the customer in connection with any delay by Jedox in providing the Jedox SaaS services, other services of Jedox or any contractual item is limited to an amount equivalent to 15 percent of the delivery or performance value (with delivery or performance value being the total amounts paid to Jedox by the Customer for the relevant service). The limitation of liability in this clause 5.3 shall not apply in the event of delay due to gross negligence, or in the event of injury to life, body, or health.
Unless agreed otherwise, the prices quoted in the applicable list of prices and conditions of Jedox are subject to Indirect Taxes or any other relevant taxes and shipping costs which amounts will be payable by the customer in addition to the prices.
7.1 Unless agreed otherwise by Jedox in writing, invoices shall be due for payment without any deductions within 30 days of the invoice date. The payment will be deemed made as soon as Jedox has the entire amount at its disposal without recourse (receipt of the payment).
7.2 Checks will only be accepted by special agreement between the Parties and will only be deemed as payment after they have been unconditionally credited. All costs incurred in this connection, especially banking, discount, and other fees plus Indirect Taxes or other relevant taxes shall be borne by the customer and shall be due immediately.
7.3 Offsetting, set offs or retention of payments that has the effect of offsetting is only permitted if Jedox provides prior written consent to the offsetting, set offs or retention (which consent may be given or withheld in the sole discretion of .Jedox).
7.4 If the customer fails to pay any amounts payable to Jedox in respect of any services provided by Jedox then (without limiting the other rights of Jedox in respect of the non-payment), from the onset of the default until such time as the unpaid amount (together with all interest) is paid in full, Jedox may require payment of interest on all unpaid amounts at the rate fixed from time to time by the Attorney General under the Penalty Interest Rates Act 1983 (Vic).
7.5 If it becomes evident after the commencement of the agreement that the entitlement of Jedox to payment or the ability of Jedox to recover payment (including a future payment) from the customer is endangered by the lack of ability to pay on the part of the customer, Jedox may refuse the performance and the actions in preparation of the performance. The right to refuse performance shall cease if the payment is made (including, in the case of a future payment, by the customer making that payment in advance) or collateral or other security is furnished by the customer (which security is acceptable to Jedox in its sole discretion). Jedox may set a period for the customer to pay/to furnish collateral or other security. If this period passes without payment or collateral being provided, Jedox may terminate the agreement by providing written notice of termination to customer.
7.6 All payments by the customer under or in connection with these SaaS Terms shall be made in full, without any deduction or withholding in respect of taxes unless the deduction or withholding is required by law. If the customer is required under any law to make a deduction or withholding in respect of taxes from a payment to Jedox under or in connection with these SaaS Terms, the customer must pay to Jedox an additional amount that ensures that, after the deduction or withholding is made, Jedox receives on the date of the payment an amount equal to the amount that Jedox would have received if the deduction or withholding had not been made.
7.7 Unless expressly stated otherwise, all fees and other amounts payable by the customer under or in connection with these SaaS Terms have been calculated without regard to any goods or services tax, value added tax, consumption tax or tax of a similar kind (“Indirect Tax”). Notwithstanding anything to the contrary in these SaaS Terms, if Indirect Tax is imposed upon or is payable by Jedox under or in connection with these SaaS Terms, the customer must pay to Jedox an amount equal to the Indirect Tax upon demand by Jedox.
7.8 If the customer is required by law to make any deduction or withholding for any taxes from any payments to Jedox under these SaaS Terms such that Jedox would not receive the full amount of the fees or other amounts payable, the customer agrees to:
(e) deduct or withhold the amount for taxes from the payment;
(f) promptly pay the amount deducted to the relevant government authority on time and otherwise in accordance with the relevant law;
(g) provide to Jedox an original receipt, certificate or other evidence of payment of the deducted or withheld amount; and
(h) pay an additional amount to Jedox at the same time as the affected payment is due so that, after making the deduction or withholding and any further deductions or withholdings on the additional amount payable under this clause 7.8(d), Jedox receives an amount equal to the amount it would have received if no deductions or withholdings had been made.
8.1 The customer is granted the non-exclusive right for the term of the agreement to use the Jedox software defined in the offer by way of remote access via the Internet. The customer may only use the software and process and store the data for its own internal business purposes.
8.2 The customer is not granted any further rights, e.g. the right to modify the software, to reproduce it, and/or to use it for other purposes not specified herein. The customer is not permitted to reverse engineer, decompile, copy, disassemble, or reproduce the software or to use any part of the software for the purpose of creating a separate application. Moreover, the customer is prohibited from creating any other derived works on the basis of the software, especially from developing a competing product or service or from copying features, functions, or images.
8.3 Furthermore, the customer is not permitted to market, sell, let, sublicense, license, or otherwise make available the rights granted herein to any third parties, unless the party is a designated user. Designated users are all persons that have been approved by Jedox as being users of the relevant service.
8.4 The router port facing the Internet of the data center used by Jedox is the point of handover for the contractual services and Jedox ceases to be responsible for providing the contractual services once the contractual services are available from that router port.
8.5 The software, the computing power required for the use, and the needed storage space for data (RAM and HD) shall be made available by Jedox or a sub-contractor engaged by it. The individual performance parameters shall be governed by the respective offer.
8.6 Jedox will send the customer the login details required for the use of the software and authorization. The customer is not permitted to give the login details to third parties, unless the party is a user designated to Jedox who was taken into consideration in the calculation of the fee. The customer shall be responsible for all activities that take place due to unauthorized use of the login details. In the case of such unauthorized use by third parties, Jedox shall be notified without delay. The customer shall report new additional users to Jedox before the commencement of their work in order to enable an adjustment of the fee calculation.
8.7 The connection of the customer to the Internet is not part of the subject matter of this agreement. The customer alone shall be responsible for the operability of his Internet connection, including the transmission routes and his own computer.
8.8 The customer alone shall be responsible for the permissibility of the collection, processing, and use of the data entered by the customer within the scope of the use of the software.
8.9 Operation of the software for the customer by third-party companies by way of outsourcing must only be undertaken with the prior written approval of Jedox.
8.10 All trademark rights, copyrights, rights to business secrets, and/or other intellectual property of Jedox shall belong exclusively to Jedox. The customer shall notify Jedox without delay in writing in case third parties assert property rights to the software against it.
9.1 The customer shall only use the software and the provided storage and computer space in accordance with these SaaS Terms. The installation of further software is not permitted. The same applies to the storage of data not directly associated with the use of the contractual software.
9.2 The customer shall duly assist Jedox in the service performance.
9.3 The customer shall observe the usual and accepted security standards. Among other things, this includes regular backups by the customer.
9.4 The customer must protect all login details in order to prevent third-party access. Code words and passwords shall be changed prior to initial use and thereafter at regular intervals. Code words and passwords shall be changed without delay if it is suspected or there are indications that they have become known to third parties.
9.5 The customer guarantees that the information it sends to Jedox is true and always up to date.
9.6 The customer shall check in due time whether the contractual services performed meet the contractual requirements. If this is not the case, Jedox shall be notified without delay. In this case, the customer must give Jedox all relevant information. Moreover, the Customer shall ensure that the minimum requirements for the hardware and software as well as the Internet connection utilized by the customer, which are required for the contractual use of the services, are fulfilled. The customer shall observe all specifications of Jedox that concern the contractual services.
9.7 The customer is solely responsible for ensuring that its access to and use of the software and services of Jedox complies with all applicable laws. The customer shall bear all costs, such as customs duties, taxes, other levies, or fees that may be incurred for the use of the software.
9.8 In the event of a breach of the obligations under these SaaS Terms that the customer must comply with, Jedox may block the customer's access at its expense. This does not relieve the customer of its payment obligations toward Jedox.
9.9 Any disadvantages and additional costs resulting from the obligations listed herein shall be borne exclusively by the customer.
10.1 Unless expressly agreed otherwise between the parties, an availability of 99 percent in respect of the contractual service is ensured on annual average.
10.2 Failures and impairments in connection with the availability and/or provision during a normal maintenance window and/or during maintenance and support, installation, or implementation work coordinated with the customer as well as scheduled downtimes that have been coordinated with the customer or decommissioning during these times shall not be construed as non-availability times
10.3 Moreover, times during which the contractual service is not available or is only available to a limited extent due to technical or other circumstances outside the realm of influence of Jedox (e.g. force majeure, malfunction in telecommunication lines, third-party faults) shall not be construed as non-availability times.
10.4 Times of non-availability are also time periods during which Jedox temporarily restricts the access to the contractual service due to
• an acute threat to the data, hardware, and/or software infrastructure or data, hardware, and/or software infrastructure of the customer due to external threats (e.g. viruses, port hacking, attacks via Trojans) or due to
• a significant threat to the security of the network operation or the network integrity.
10.5 In the specified times of non-availability, Jedox shall take the legitimate interests of the customer into consideration as far as possible. Jedox shall without delay inform the customer of measures taken, as far as possible. Jedox shall take all steps that can reasonably be expected in order to restore the availability.
10.6 Unless the parties have expressly agreed otherwise, the responsibility of Jedox for the components used for the service performance (Jedox SaaS infrastructure) ends at the outbound router port of the data center used by Jedox.
10.7 The customer shall without delay report any availability malfunctions to Jedox. The availability will only be deemed impaired insofar as a malfunction is actually on hand. Impairment of the data transfer that originates from the customer's local IT system or malfunction of the customer's connection to the agreed point of handover (e.g. line failure or malfunction at other providers or telecommunication operators) does not represent a malfunction as defined above.
11.1 Liability of Jedox for defects that already existed at the conclusion of the agreement is excluded.
11.2 The customer shall report any detected defects of the software to Jedox without delay in writing. In the event of defects in quality, the report shall contain a description of the time of occurrence of the defects and precise details.
11.3 If the customer fails to report defects that are known to it or obvious defects within eight workdays, the customer shall lose its rights to reduction or termination due to these defects. The same applies to concealed defects that are not reported within eight workdays of their discovery.
11.4 If no breach of the agreement can be found following a defect report of the customer, the customer shall refund the costs incurred in connection with the inspection if the unjustified defect report was caused by a fault of the customer.
11.5 Should a third party assert property rights concerning the contractual services against the customer, Jedox may, at its own discretion and at its own expense, either modify the contractual services or replace them so that the customer is no longer in breach of a property right.
11.6 The customer shall notify Jedox without delay in writing in case third parties assert property rights (e.g. copyrights or patent rights) to the contractual services against him. The customer authorizes Jedox to conduct the dispute with the third party by itself. As long as Jedox makes use of this authorization, the customer shall not take the initiative to acknowledge the claims of the third party without the approval of Jedox; in this case, Jedox will defend the third-party claims at its own expense and indemnifies the customer against all costs associated with the defense against these claims, unless they are based on conduct of the customer in breach of obligations (e.g. use in breach of the agreement) or any wrongful conduct, negligence or deliberate acts or omission by the customer.
11.7 For damage due to defects, Jedox shall only be liable up to the limits specified in sections 10 and 11.
12.1 The products and services provided by Jedox may be subject to consumer guarantees that cannot be excluded under the Australian Consumer Law or other applicable Australian State or Territory consumer protection legislation. If customer is entitled to any remedy for breach of the consumer guarantees contained in the Australian Consumer Law then nothing in these SaaS Terms will operate so as to exclude, restrict or modify the application of any of the provisions of the Australian Consumer Law or any State or Territory consumer protection legislation, the exercise of a right conferred by such a provision, or any liability of Jedox for a breach of a condition, warranty or guarantee implied by such a provision, where the Australian Consumer Law or other relevant legislation would render it void to do so. To the extent permitted by law, Jedox and its related entities expressly limit their liability for a breach of any condition, warranty or guarantee implied by virtue of any of the Australian Consumer Law or any other relevant legislation to, at the election of Jedox:
(c) in the case of goods, any one or more of the following:
vii. the replacement of the goods or the supply of equivalent goods;
viii. the repair of the goods;
ix. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
x. the payment of the cost of having the goods repaired; or
(d) in the case of services:
xi. the supplying of the services again; or
xii. the payment of the cost of having the services supplied again.
12.2 In all other cases of liability of Jedox to customer, all compensation claims including due to the breach of a duty by Jedox, breach of these SaaS Terms by Jedox and due to tort by Jedox are excluded, so that, to the maximum extent permitted by law, Jedox is not liable for lost profit or other monetary damage incurred by the customer. If Jedox is found to be liable to pay any damages, compensation or other amounts to the customer under or in connection with these SaaS Terms, such liability will be limited to the amount set out in clause 5.3 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these SaaS Terms).
12.3 Without limiting any other provisions of these SaaS Terms, Jedox is not liable for any Consequential Loss (however caused) suffered or incurred by the Customer in connection with this agreement or the provision of the services. This clause applies even if Jedox knew or ought to have known that the relevant Consequential Loss would be suffered. Consequential Loss means loss beyond the normal measure of damages and further includes, without limitation, all indirect loss, all loss of revenue, all loss of reputation, all loss of profits, all loss of data, all loss of actual or anticipated savings, all loss of bargain, all lost opportunities, including opportunities to enter into arrangements with third parties, all loss of use, all cost of capital and all costs of substitute goods, facilities or services.
12.4 Without limiting any other provision of these SaaS Terms, if the customer failed to make backup copies in order to protect itself from loss of data, Jedox’s liability in cases of negligence which results in loss of data shall be limited to the recovery expenses that would have been incurred if backups had been made.
12.5 If Jedox’s liability is excluded or limited due to any of the aforesaid provisions, this shall also apply to the personal liability of Jedox’s employees, staff members, representatives, and agents.
To the maximum extent permitted by law, all claims against Jedox by the customer under or in respect of these SaaS Terms shall expire after one year (“limitation period”). The limitation period shall begin on the date the customer is aware (or ought reasonably to be aware) of the circumstances giving rise to the claim.
14.1 The Parties must comply with their respective obligations under the Privacy Act 1988 (Cth).
14.2 Jedox shall process customer's personal information or data required to provide the services to the customer in accordance with any obligations imposed on Jedox under relevant privacy or data protection laws and regulations (including the Privacy Act 1988 (Cth)) that apply to Jedox as a provider of information technology services.
14.3 The parties acknowledge that, with respect to all personal information or data that Jedox has access to in relation to the provision of the services by Jedox:
(a) the customer will be responsible for determining and monitoring its compliance with the Privacy Act 1988 (Cth) or other relevant privacy or data protection laws and regulations, including ensuring that the access to and use of the services by the customer complies with the Privacy Act 1988 (Cth) or other relevant privacy or data protection laws and regulations;
(b) Jedox will not have obligations to monitor compliance by the customer with the Privacy Act 1988 (Cth) or other relevant privacy or data protection laws and regulations; and
(c) the customer will obtain all consents, permissions or authorisations required in order for Jedox to be able to access, use, store, process, disclose and otherwise manage personal information or data of the customer as contemplated by these SaaS Terms.
14.4 Jedox undertakes to ensure that access to customer data is restricted to technical support, cloud operations and consulting teams, and only if they directly require access to the data in order to fulfill Jedox’s obligations in accordance with this Agreement and the relevant data protection laws. Jedox shall ensure that the confidentiality obligations stipulated in this Agreement are enforced.
15.1 The Customer shall mark the contents it uploads to the Internet as their own or third-party contents and present his full name and address. .
15.2 The customer undertakes not to publish any contents that violate the rights of third parties or any applicable laws. Storage of extremist or immoral content or any other content that Jedox reasonably determines to be unacceptable is not permitted. Jedox may block the customer's access in case that this rule is breached. The same shall apply in case the customer publishes contents that could offend third parties or insult or denigrate persons or groups of people. This shall apply even if no actual legal claim is on hand. Jedox is under no obligation to review the contents of the customer.
15.3 The customer is prohibited (a) from storing or transmitting contents that breach rights, that constitute slander, or that are otherwise unlawful and/or prohibited within the scope of the rights granted under these SaaS Terms, (b) from using provided services or systems for storing or transmitting malicious code or other malware, (c) from impairing or disrupting the integrity or performance of the provided services, (d) from gaining unauthorized access to the systems or networks associated with the provided services, and (e) from transmitting spam mail, mass mail, or other unsolicited mail in breach of applicable laws.
15.4 In the event of non-compliance, Jedox may block the access.
16.1 Unless agreed otherwise, the fee for the use of the standard software within the scope of the Jedox SaaS infrastructure during the minimum term shall be governed by the current list of prices and conditions of Jedox plus value-added tax. Unless agreed otherwise, after the end of the minimum term, the fee quoted in the current list of prices and conditions of Jedox for the minimum term shall apply plus any GST or other relevant taxes, unless a new minimum term is agreed.
16.2 Unless agreed otherwise, the fee for the agreed minimum term shall be due in advance on the third workday of the agreed minimum term. After the end of the minimum term and if the agreement is not terminated, the fee for the minimum term shall always be due in advance on the third workday of the respective minimum term.
17.1 The term of the agreement depends on the period determined in the offer (hereinafter referred to as "minimum term"). Thereafter, it will automatically be extended by the period of the determined minimum term, unless it is terminated by either party with three months' written notice, effective at the end of the minimum term or of an extension term. If no minimum term is determined in the offer, a minimum term of 12 months will be deemed agreed.
17.2 The agreement shall commence upon transmission of the login details to the customer.
17.4 Without limiting clause 17.3, Jedox may terminate the agreement at any time and without cause by providing the customer with no less than 30 days’ written notice of termination.
17.5 Without limiting clauses 17.3 and 17.4, Jedox may, by written notice to the customer, terminate the agreement with immediate effect if:
(e) the customer fails to comply with any written notice issued by Jedox requiring the customer to remedy a breach, non-observance or non-performance of the customer’s obligations under these SaaS Terms within seven business days of receiving that notice from Jedox;
(f) the customer commits a breach of these SaaS Terms which is incapable of remedy;
(g) the customer goes into liquidation, is wound up, becomes insolvent or has a receiver appointed over all or any substantial part of its assets; or
(h) the customer proposes or enters into any schemes of arrangements with its creditors.
17.6 Notice of termination must be given in writing.
17.7 Upon termination of the agreement taking effect:
(c) the customer must immediately:
i. pay to Jedox all fees, expenses or other sums payable to Jedox under these SaaS Terms which have accrued or are payable as at the date of termination; and
ii. provide Jedox with written confirmation that it has completed its obligations under this clause 1617.7(a); and
(d) Jedox ceases to have any obligations under these SaaS Terms with respect to the provision of the Jedox SaaS infrastructure, SaaS services or any additional services.
For the avoidance of doubt, following termination of the agreement taking effect, Jedox will be entitled to retain any fees paid by the customer, even if such amounts were paid in advance.
18. Indemnity
18.1 The customer must indemnify and keep Jedox indemnified against any loss which arises directly or indirectly out of:
(e) any breach of these SaaS Terms by the customer including any breach in respect of which Jedox exercises a right to terminate;
(f) the customer or any other person in any way accessing or using the Jedox SaaS infrastructure or SaaS services;
(g) any Unacceptable Content being uploaded to the Jedox SaaS infrastructure;
(h) the uploading of the customer’s data to the Jedox SaaS infrastructure or use of the Jedox SaaS infrastructure by the customer which does not comply with privacy or other laws of any applicable jurisdiction;
(i) the customer’s data being stored or displayed on the Jedox SaaS infrastructure; or
(j) any negligent or unlawful acts of the customer or any of its related parties or their respective employees, officers, contractors or representatives,
except to the extent the relevant loss arises as a direct result of any breach of these SaaS Terms by Jedox or any grossly negligent or unlawful act of Jedox or any of its personnel.
19. Sub-Contractors
Jedox may perform the contractual services (or any part thereof) through third parties as sub-contractors, provided that the respective sub-contractors are adequately qualified.
20.1 The customer undertakes not to disclose any confidential information that becomes known to him during this agreement relationship and not to use this knowledge, especially not for its own business purposes. Confidential information is all information that is only known to a small group of people and that is not publicly known, that is to be kept secret according to the (express or implied) will of Jedox, and in whose non- disclosure Jedox has a legitimate or economic interest.
20.2 The non-disclosure obligation does not apply to knowledge that is publicly accessible or whose forwarding would obviously not result in any disadvantage for Jedox.
Jedox may inspect the records and IT systems of the customer in order to verify the compliance with these SaaS Terms. For this purpose, Jedox may also commission a third party. Jedox shall inform the customer of such an inspection in writing at least ten (10) workdays in advance. As far as possible, the audit shall not impair the business operations of the customer more than necessary.
Jedox may refer to the customer as a reference customer including in Jedox promotional and marketing materials.
23.1 If any provision of these Terms and Conditions is held by a Court or other competent authority to be unlawful, invalid, and unenforceable or in conflict with any rule or law, statute, ordinance or regulation then the validity and enforceability of the remaining provisions are not thereby affected.
23.2 These SaaS Terms and all legal relationships between Jedox and the customer are governed by the laws of the State of Victoria, and each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of Victoria including the Federal Court of Australia.
1.1 Offers and deliveries made by Jedox Pte Ltd (UEN 201626701M) ("Jedox") present or future, relating to the sale of perpetual licenses of Standard Software and/ or Jedox Software Content (in the following “Software”) made in relation to the persons or entities listed in clause 3 herein take place solely on the basis of the present Terms and Conditions for Software ("Perpetual License Terms "). Jedox does not recognize any general terms and conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than the Perpetual License Terms in Business Transactions.
1.2
“Standard
Software” means the Jedox Suite (including programs, program modules,
tools, etc.) based on common requirements of the market and for recurrently
arising, comparable and standardized tasks for different users, including the
respective and corresponding documentation. It constitutes a standardized
platform which can be adapted for individual requirements of different
customers through configuration. Jedox provides the respective and then current
version of the Jedox Suite.
“Software Content” means standardized applications of programs, modules
of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for
defined critical areas, for defined solutions and fields of application
(corresponding documentation included). Jedox Software Content is developed
according to common requirements of the market and for recurrently arising,
comparable and standardized tasks for different users. It speeds up deployment
and time to value for Jedox customers and allow to adapt to individual
structures, processes, instructions, course of actions etc. through
configuration and parametrization. In particular Jedox Models, Connectors and
Building Blocks are considered as Software Content.
1.3 These Perpetual License Terms shall only apply to persons or organizations who are conducting commercial or independent professional activity at the commencement of the agreement ("entrepreneurs"). They do not apply to natural persons who enter into the agreement or acquire software or services from Jedox for personal, domestic or household purposes or another purpose not attributable to their commercial or independent professional activity.
1.4 Where other products or services are acquired from Jedox, such as Jedox support services, Jedox training services, Jedox cloud services or Jedox business transaction services, other Jedox terms and conditions may apply to the provision of those services.
2.1 The purpose of the agreement is the provision of software specified in the offer or in the order confirmation which is developed and sold by us. The provision of the source code of the software is not a part of the agreement. Similarly, the provision of hardware as may be required for the operation, third-party software and other software components is also not a part of the agreement. It will be purchased or licensed by the customer under his own responsibility.
2.2 The details and information given on Jedox’s homepage, on Jedox Marketplace and in Jedox product catalogues become a legally effective part of any contract only if the contract makes express reference to such details and information.
2.3 By accepting an offer from Jedox or placing an order with Jedox in respect of Jedox software, the customer agrees that it has read, understood and will be bound by these Perpetual License Terms in Business Transactions, together with the written order confirmation of Jedox and any notices posted by Jedox on its website from time to time pursuant to these Perpetual License Terms in Business Transactions. If you are entering into these Perpetual License Terms in Business Transactions as an agent, officer, employee or other representative of the customer, you warrant to Jedox that you have full legal authority to bind the customer to these Perpetual License Terms in Business Transactions.
2.4 The content of any contractual relationship and the scope of delivery are governed solely by these Perpetual License Terms in Business Transactions and the written confirmation of order of Jedox; however, in the event of a binding offer on part of Jedox and its acceptance within the specified period, the contractual relationship is governed by these Perpetual License Terms in Business Transactions and the written offer of Jedox. Collateral agreements, verbal statements given by any employees or agents of Jedox or any related entity of Jedox as well as changes or amendments to confirmed contracts (including changes to the products) must be confirmed by Jedox in writing to be effective; such written confirmation provided via fax or email shall be sufficient.
2.5 The details of the Jedox software to be licensed to the customer will be as set out or referred to in the written confirmation of order or as otherwise agreed by the parties in writing.
3.1 To the full extent permissible by applicable law, product descriptions on Jedox’s homepage, with test programs, in catalogues, brochures, etc. do not create any warranty as to quality, nature or description of any Jedox product.
3.2 The customer acknowledges that nothing in these Perpetual License Terms in Business Transactions grants the customer any ownership of or rights in respect of the intellectual property in the Jedox software, the software or other technology or materials created or used by Jedox or any improvements to the aforementioned created under or in connection with these Perpetual License Terms in Business Transactions. Any intellectual property in respect of the Jedox software or the software or other technology or materials created or used by Jedox which is created by or vests in the customer is assigned to Jedox immediately upon the intellectual property being created or vesting in the customer and the customer agrees to do all things and execute all documents as is reasonably necessary to effect such assignment.
3.3 Jedox reserves the right to ownership of and title over, copyrights and intellectual or industrial property rights (including the right to register any such rights) in all Jedox’s offer and quotation documents, in particular test programs, illustrations and cost estimates. The documents listed above must be immediately returned to Jedox at Jedox’s request if an offer by Jedox is not accepted or otherwise on written demand by Jedox.
3.4 If test programs are provided or made available by Jedox, these programs are provided by Jedox on a temporary basis and free of charge and, to the extent permitted by law, Jedox does not accept any liability in relation to the provision of test programs, the use of test programs or the provision of services in relation to test programs.
3.5 Jedox reserves the right to make technical changes and modifications in respect of the applicable Jedox software, product or service, provided that the usual use of the Jedox software, product or service or such use provided for under the contract, is not significantly or detrimentally impaired.
5.1 The customer will be responsible for:
(l) the day to day use of the Jedox software;
(m) obtaining all consents, permits or approvals necessary to use the Jedox software;
(n) ensuring that the use of the Jedox software by the customer complies with all applicable laws, regulations or codes of conduct;
(o) satisfying itself that the Jedox software is compatible with its own hardware, software and internet and network capabilities and maintaining all hardware, software, third party applications and other technology necessary to be able to access and use the Jedox software;
(p) any acts or omissions committed by the employees, officers, contractors or representatives of the customer or any of its related parties in relation to the Jedox software.
5.2 The customer must:
(w) use the Jedox software only for its internal business purposes;
(x) only use and copy the documentation and other materials provided by Jedox in connection with the Jedox software to the extent necessary to use the Jedox software;
(y) comply with all policies regarding the Jedox software which Jedox notifies the customer of from time to time (which notification may be provided by Jedox making the relevant policies accessible via its website);
(z) not use the Jedox software in any way or for any purpose other than as contemplated by these Perpetual License Terms in Business Transactions;
(aa) not modify, adapt, reverse engineer, translate, de-compile, disassemble or copy all or any part of the Jedox software;
(bb) not attempt to circumvent or break any encryption, decryption or other security device or technological protection measure contained in the Jedox software;
(dd) in case he purchases a “Connector” from Jedox for the data exchange between Software and a third-party Software, license the third-party Software accordingly.
(ee) not distribute any part of the Jedox software for commercial purposes or otherwise sub-licence or resell the Jedox software;
(ff) not create derivative works from all or any part of the Jedox software;
(gg) not transfer, assign, rent, lease, lend, sell or otherwise dispose of all or any part of the Jedox software; and
(hh) not make any part of the Jedox software publicly available.
6.1 Delivery periods (including any timeframes, milestones or delivery dates in relation to the provision of Jedox software or services) are only binding if Jedox expressly confirmed them in writing. Any service periods expressed by Jedox as being a target or estimate will not be binding on Jedox.
6.2 Delivery of Jedox Software (being service provision by Jedox) is handled through electronic transmission of the license key to the email address provided by customer on the order document (quotation). Alternatively, customer may request to receive license key by fax or letter. The respective, current version of Jedox Standard Software can be downloaded from Jedox’s website using the provided license key; the respective version of the Software Content is available in the Jedox Marketplace.
6.3 In case of delay in delivery of Jedox software or the provision of a service by Jedox, including a delay caused by an event of force majeure or any and all unforeseeable impediments that may occur after the commencement of the contract and for which Jedox is not responsible, which have an effect on the provision of the service owed, the service period shall be duly extended by such period as Jedox reasonably determines. This shall apply even if these delaying circumstances occur at upstream suppliers of Jedox. Jedox will inform the customer as soon as possible of any such delays or impediments. If the delay or impediment persists for longer than three months, or if it is established that it shall persist for longer than three months, Jedox as well as the customer may terminate the contract effective immediately on providing written notice of termination to the other party.
6.4 Any liability of Jedox for any loss, however caused (including by the negligence of Jedox), suffered by the customer in connection with a delay by Jedox in delivering the Jedox software or providing any service is limited to an amount equivalent to 3% per annum of the total value of the delivery (with the total value of delivery being the total amounts paid to Jedox by the customer for the licence of the Jedox software or the provision of the relevant service) prorated by the length of the delay. The limitation of liability in this clause 5.4 shall not apply in the event of default due to willful misconduct by Jedox or gross negligence by Jedox or in the event of death or injury to life, body or health caused by negligence or breach of these Perpetual License Terms in Business Transactions by Jedox.
Unless agreed otherwise by Jedox in writing, the prices shown in Jedox’s current list of prices and conditions do not include Indirect Taxes or other relevant statutory taxes or any shipping costs, which amounts will be payable by the customer in addition to the prices.
8.1 Unless agreed otherwise by Jedox in writing, Jedox’s invoices shall be due for payment in full without deductions or set-offs within 30 days of the date of invoice. Payment is deemed to have been made from the point at which Jedox obtained unrestricted access to the amount ("Receipt of Payment").
8.2 Checks shall be accepted if agreed between the parties and shall be considered to be payment only once they have been unconditionally credited to Jedox. Any costs and expenses incurred thereby, in particular, banking, discount and other expenses, inclusive of any Indirect Taxes or other relevant taxes thereon, shall be paid by the customer and shall be immediately due for payment.
8.3 Set-offs or reductions of the amount payable for counter claims or retention of payment with the effect of a set-off by the customer is only permitted if Jedox provides prior written consent to the set off, reduction or retention (which consent may be given or withheld in the sole discretion of Jedox). This is not applicable if claims of customer are grounded on rectification of a defect or costs for completion of delivery.
8.4 If the customer fails to pay any amounts payable to Jedox in respect of the licence of the Jedox software or the provision of the services then,without limiting the other rights of Jedox in respect of the non-payment, from the commencement of the default until such time as the outstanding amount (together with any interest) is paid in full, Jedox may require payment of interest on all unpaid amounts at the rate fixed from time to time under the Rules of Court promulgated by the Supreme Court of Judicature Act (Cap. 322).
8.5 If after the commencement of the specific contract, it becomes apparent that the payment claim of Jedox or the ability of Jedox to recover payment (including a future payment) from the customer is endangered by the inability of customer to perform, Jedox shall be entitled to refuse its performance under the contract, including performance of any preparatory acts. The right to refuse performance shall cease to exist once payment has been made (including, in the case of a future payment, by the customer making that payment in advance) or customer provides security for payment (which security is acceptable to Jedox in its sole discretion). Jedox can set a time limit for payment or provision of such security. After expiration of such time limit if the relevant payment has not been made or security acceptable to Jedox provided, Jedox may terminate the contract effective immediately upon Jedox providing written notice of termination to customer.
8.6 Unless expressly stated otherwise, all fees and other amounts payable by the customer under or in connection with these Perpetual License Terms in Business Transactions have been calculated without regard to any goods or services tax, value added tax, consumption tax or tax of a similar kind ("Indirect Tax"). Notwithstanding anything to the contrary in these Perpetual License Terms in Business Transactions, if Indirect Tax is imposed upon or is payable by Jedox under or in connection with these Perpetual License Terms in Business Transactions, the customer must pay to Jedox an amount equal to the Indirect Tax upon demand by Jedox.
8.7 If the customer is required by law to make any deduction or withholding for any taxes from any payments to Jedox under these Perpetual License Terms in Business Transactions such that Jedox would not receive the full amount of the fees or other amounts payable, the customer agrees to:
(i) deduct or withhold the amount for taxes from the payment;
(j) promptly pay the amount deducted to the relevant government authority on time and otherwise in accordance with the relevant law;
(k) provide to Jedox an original receipt, certificate or other evidence of payment of the deducted or withheld amount; and
(l) pay an additional amount to Jedox at the same time as the affected payment is due so that, after making the deduction or withholding and any further deductions or withholdings on the additional amount payable under this clause 7.7(d), Jedox receives an amount equal to the amount it would have received if no deductions or withholdings had been made
9.1 If Jedox delivers Standard Software to the customer against payment of a one-off charge for a licence of any length of time, the customer shall receive the non-exclusive right, for the relevant license duration (subject to termination of the licence pursuant to these Perpetual License Terms in Business Transactions), to duplicate the software to the extent such duplication is necessary for loading, viewing, running, transferring or saving the software contemporaneously on one (1) server for the simultaneous use by the maximum number of users as agreed in the contract ("Agreed Users"). The customer agrees to abide by the provisions relating to Agreed Use and agrees not to make the software available to additional users. In special circumstances, separate licenses can be purchased for test, backup or development systems.
9.2 To the extent that the Standard Software transferred free of charge has been licensed as open source software, the rights and obligations of the customer shall be those provided in the open source license which the software is licensed under. The relevant open source license agreement is included in the software.
9.3 To the extent that the software transferred free of charge is not open source software ("Freeware"), the customer shall have the non-exclusive, non-transferable right, not limited in time, to duplicate the software to the extent necessary to load, demonstrate, run, transfer or save the software ("Agreed Use for Freeware"). The customer shall only use the software according to this Agreed Use. The customer is not permitted under any circumstances, without Jedox’s written consent, to sell the software or to transfer the software to third parties free of charge.
9.4 The customer has the right to decompile, edit or duplicate the software to the extent that this is necessary to establish the interoperability of the software with other programs or to eliminate errors or bugs in the software. This applies, however, only where Jedox failed upon request to make the relevant, necessary information accessible to the customer within an appropriate time period. The customer is not entitled to decompile, translate, edit, arrange or rework the software in any other manner beyond the above authorization. The customer is not permitted to reverse engineer, decompile, copy, disassemble, duplicate the software, or use any part of the software to generate a separate application.
9.5 The operation of Jedox software for the customer by third party businesses due to outsourcing must only be undertaken with the prior written consent of Jedox.
9.6 The customer is not entitled to generate copies or partial copies of the software on other media. This does not apply to the generation of a backup copy. The customer shall mark the backup copy with the words "Backup Copy".
9.7 The customer is entitled to sell copies of software purchased from Jedox to third parties only if:
(a) it fully gives up the use of the software and destroys any existing copies of the software;
(b) it notifies Jedox of the name and address of such third party; and
(c) such third party gives to Jedox its consent to be bound by these Perpetual License Terms in Business Transactions in writing.
If the customer violates this clause, the customer shall owe Jedox a contractual penalty of half the amount that the third party would have had to pay under Jedox’s current list of prices and conditions to obtain the software from Jedox, or half the purchase price agreed with the customer, whichever is greater. The customer and Jedox agree that the above amounts represent a genuine and reasonable pre-estimate of some of the loss Jedox will suffer if the customer breaches this clause 8.7.
9.8 The customer is not under any circumstances whatsoever entitled to permanently or temporarily rent, lease or otherwise make the software available to third parties. The customer's employees are not third parties for the purposes of these Perpetual License Terms in Business Transactions, as long as they use the software within their relationship of employment existing and according to the contract.
9.9 Upon request, the customer will allow Jedox or a third party acting on behalf of Jedox to investigate if the use of the software is within the restrictions and granted rights by Jedox. The customer will support Jedox in this investigation to its best abilities.
10.1 To the extent that Jedox transfers Standard Software, unlimited in time, against payment of a one-time fee, the following applies:
9.1.1 If the purchase is a commercial transaction for both parties, the customer shall inspect the product without delay and report any and all defects in writing, indicating the type and scope of the defect. The report must be received by Jedox within eight working days of the delivery in the case of obvious defects or within eight working days of the discovery in the case of concealed defects. If the report does not fulfil said requirements, the product will be deemed approved.
9.1.2 If, after the customer has given notice of lack of conformity, no actual lack of conformity of the product is found, the customer shall reimburse Jedox for the costs and expenses Jedox incurred in connection with the examination and inspection of the goods, provided that the unjustified report of defects is attributable to the fault of the customer.
9.1.3 Rights due to defects in quality can only arise if the product has a defect in quality at the time of transfer of risk. No rights due to defects in quality shall arise in the case of improper use or treatment of the product, unsuitable environment or operating conditions, defects caused by changes performed by the customer, insufficient maintenance, etc.
9.1.4 Subject to the provisions of clause 9.1.3, the customer may, at Jedox’s discretion, demand supplementary performance in the form of elimination of the defect (rectification) or delivery of a product without any defects (replacement). The expenses required for the supplementary performance shall be borne by the customer if they are higher due to the fact that the product has been transported to a location other than the delivery address of the customer, unless the transport corresponds to its intended use. If Jedox is unwilling or unable to provide rectification/replacement, especially if such is unduly delayed for reasons for which Jedox is responsible, the customer shall, at its own discretion, be entitled to terminate the contract or reduce the purchase price if it cannot be expected to accept further supplementary performance attempts. In the case of a minor defect, the termination of the contract by the customer is subject to Jedox’s approval.
9.1.5 To the maximum extent permitted by law, the limitation period for claims due to defects in quality is one year from the time the defect was discovered by the customer. In the event of injury to life, body or health for which Jedox is responsible and in cases of intent and gross negligence, the limitation period for claims due to defects in quality is two years. Each limitation period above shall begin on the date the customer is aware (or ought reasonably to be aware) of the circumstances giving rise to the claim.
9.1.6 Jedox’s liability for defects of the goods shall be subject to the limits specified in clause 11.
10.2 In case of the granting of the use of software free of charge in accordance with clause 8.2 and 8.3, to the extent permitted by law, Jedox does not accept any liability in relation to the software provided free of charge, the use of software provided free of charge or the provision of services in relation to software provided free of charge.
10.3 The customer is solely responsible for ensuring that its access to and use of the software and services of Jedox complies with all applicable laws.
18.1 In as far as Jedox licenses Standard Software for payment of a one-time flat fee, the following applies:
18.1.1 If the product is encumbered by a legal defect, the customer may demand a method of using the product that is not subject to any legal objection or provision of an equivalent product free of such defects. Jedox retains the right to determine which alternative product this may be.
18.1.2 The customer agrees to notify Jedox without delay and in writing if any third parties assert industrial or intellectual property rights (e.g. copyright or patent rights) in the product against customer. The customer authorises Jedox to pursue the dispute with the third party on behalf of customer. For as long as Jedox makes use of such authorisation, the customer shall not be permitted to acknowledge any such third-party claims without the consent of Jedox; Jedox shall defend against such third-party claims at its own expense and indemnify the customer in relation to all costs arising from such defense to the extent that such cost does not arise from of the customer’s breach of obligations (e.g. use of the product in violation of the contract).
18.1.3 For damages resulting from legal defects of the products, the liability of Jedox shall be subject to the limits specified in clause 11.
18.2 In case of software provided free of charge in accordance with clauses 8.2 and 8.3, to the extent permitted by law, Jedox does not accept any liability with regards to legal defects in respect of the software provided free of charge.
19.1 In as far as Jedox licenses Standard Software for payment of a one-time flat fee, the following applies:
19.2 The Standard Software, other Jedox software licensed or provided to the customer or the other products or services provided by Jedox to the customer may be subject to consumer guarantees that cannot be excluded under Singapore law. If customer is entitled to any remedy for breach of the consumer guarantees contained in any relevant Singapore law, then nothing in these Perpetual License Terms in Business Transactions will operate so as to exclude, restrict or modify the application of any of the provisions of such law when the exercise of a right conferred by such a provision, or any liability of Jedox for a breach of a condition, warranty or guarantee implied by such law would render it void to do so. To the extent permitted by law, Jedox and its related entities expressly limit their liability for a breach of any condition, warranty or guarantee implied by virtue of any relevant Singapore legislation to, at the election of Jedox:
(e) in the case of goods, any one or more of the following:
xiii. the replacement of the goods or the supply of equivalent goods;
xiv. the repair of the goods;
xv. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
xvi. the payment of the cost of having the goods repaired; or
(f) in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
19.2.1 In all other cases of liability of Jedox to the customer, all compensation claims including due to the breach of a duty by Jedox, breach of these Perpetual License Terms in Business Transactions by Jedox and due to tort by Jedox are excluded, so that, to the maximum extent permitted by law, Jedox is not liable for lost profit or other monetary damage incurred by the customer. If Jedox is found to be liable to pay any damages, compensation or other amounts to the customer under or in connection with these Perpetual License Terms in Business Transactions, such liability will be limited to the amount set out in clause 5.4 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these Perpetual License Terms in Business Transactions).
19.2.2 Without limiting any other provisions of these Perpetual License Terms in Business Transactions, if the customer failed to make backup copies in order to protect itself from loss of data, Jedox’s liability in cases of negligence which results in data loss shall be limited to the recovery expenses that would have been incurred if backups had been made.
19.3 In case of a transfer of software free of charge in accordance with clause 8.2 and 8.3, Jedox is only liable to the customer for claims for willful misconduct or gross negligence of Jedox, with any liability of Jedox in respect of such claims limited to the amount set out in clause 5.4 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these Perpetual License Terms in Business Transactions).
19.4 Without limiting any other provisions of these Perpetual License Terms in Business Transactions, Jedox is not liable for any Consequential Loss (however caused) suffered or incurred by the customer in connection with this agreement or the provision of the services. This clause applies even if Jedox knew or ought to have known that the relevant Consequential Loss would be suffered. Consequential Loss means loss beyond the normal measure of damages and further includes, without limitation, all indirect loss, all loss of revenue, all loss of reputation, all loss of profits, all loss of data, all loss of actual or anticipated savings, all loss of bargain, all lost opportunities, including opportunities to enter into arrangements with third parties, all loss of use, all cost of capital and all costs of substitute goods, facilities or services.
19.5 If Jedox’s liability is excluded or limited due to any of the aforesaid provisions, this shall also apply to the personal liability of Jedox’s employees, staff members, representatives, and agents.
The customer must indemnify and keep Jedox, its directors, employees and subsidiaries, indemnified against any loss which arises directly or indirectly out of:
(k) any breach of these Perpetual License Terms in Business Transactions by the customer including any breach in respect of which Jedox exercises a right to terminate;
(l) the customer or any other person in any way accessing or using the Jedox software;
(m) any use of the Jedox software by the customer not complying with privacy or other laws of any applicable jurisdiction;
(n) any negligent or unlawful acts of the customer or any of its related parties or their respective employees, officers, contractors or representatives,
except to the extent the relevant loss arises as a direct result of any breach of these Perpetual License Terms in Business Transactions by Jedox or any grossly negligent or unlawful act of Jedox or any of its personnel.
21.1 Jedox may, by written notice to the customer, terminate the agreement with immediate effect if:
(i) the customer fails to comply with any written notice issued by Jedox requiring the customer to remedy a breach, non-observance or non-performance of the customer’s obligations under these Perpetual Licence Terms in Business Transactions within seven business days of receiving that notice from Jedox;
(j) the customer commits a breach of these Perpetual Licence Terms in Business Transactions which is incapable of remedy;
(k) the customer goes into liquidation, is wound up, becomes insolvent or has a receiver appointed over all or any substantial part of its assets; or
(l) the customer proposes or enters into any schemes of arrangements with its creditors.
21.2 Notice of termination must be given in writing.
21.3 Upon termination of the agreement taking effect:
(a) the customer must cease all usage of the software;
(b) the customer must remove from all storage media and destroy all copies of the Jedox software and notify Jedox of this in writing;
(c) the customer must immediately pay to Jedox all fees, expenses or other sums payable (if any) to Jedox under these Perpetual Licence Terms in Business Transactions which have accrued or are payable as at the date of termination; and
(d) Jedox ceases to have any obligations under these Perpetual License Terms in Business Transactions, including but not limited to Jedox having no obligation to provide the customer with updates, maintenance or support.
The ownership of the products and the rights under clause 8 shall pass to the customer only after payment in full of the purchase price as specified in clause 6. For the avoidance of doubt, Jedox retains ownership of all intellectual property rights in respect of the Standard Software, other Jedox software licensed or provided to the customer and all intellectual property generated by Jedox as a result of its provision of the services and nothing in these Perpetual License Terms in Business Transactions grants the customer any ownership of or other rights in respect of such intellectual property (other than the licenses granted to the customer under these Perpetual License Terms in Business Transactions).
28.1 If any provision of these Terms and Conditions is determined by a competent authority to be unlawful, invalid, and unenforceable or in conflict with any rule or law, statute, ordinance or regulation then the validity and enforceability of the remaining provisions are not thereby affected.
28.2 These Perpetual License Terms in Business Transactions and all legal relationships between Jedox and the customer shall be governed by and construed in accordance with the laws of the Republic of Singapore.
28.3 Any dispute arising out of or in connection with these Perpetual License Terms in Business Transactions, including any question regarding its existence, validity or termination that cannot be settled amicably by mutual negotiations, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of a single arbitrator to be appointed by the President of the SIAC Court of Arbitration and the language of the arbitration shall be in English.
2.1. These Terms apply to all Software licensed and all Services provided by the Company. Offers, deliveries, and other services made by Jedox Pte Ltd (UEN 201626701M) ("Jedox") present or future, relating to the payable use of software within the scope of the Subscription Licence to Customers are provided exclusively on the basis of these Terms and Conditions for the subscription of standard software licences in business transactions ("Subscription Terms"). Jedox does not recognize any of general terms and conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than these Subscription Terms.
2.2. In these Terms:
2.2.1. "Acceptance of Order" means the Company’s written acknowledgment that the Customer has applied to licence the Software and that the grant of the Subscription Licence is subject to the Contract.
2.2.2. "Company" means Jedox Pte Ltd and its successors and assigns.
2.2.3. "Confidential Information" means all the information provided by the Company to the Customer in connection with this Contract where such information is identified as confidential at the time of its disclosure or ought reasonably to be considered confidential based on its content, nature or the manner of its disclosure and includes but is not limited to the Company’s trade secrets, confidential business and technical information, know-how, customer and supplier lists (whether in electronic or hard copy form), and other information not generally known to the public but for a breach of these Terms.
2.2.4. "Consequential Loss or Damage" means loss of profits, revenue, use or opportunity, loss of reputation, loss of access to markets, loss of goodwill, re-installation costs, removal costs and any remote, indirect, abnormal or unforeseeable form of loss or damage whether arising from a breach of Contract or tort (including negligence) or under statute or any other basis in law or equity.
2.2.5. "Contract" means the agreement between the Company and the Customer constituted by these Terms and, if issued, will also comprise and include the Acceptance of Order, the Licence Proposal, the Terms and the Order and if there is any inconsistency between them, then the Acceptance of Order will prevail over the Licence Proposal, the Terms and the Order, the Licence Proposal will prevail over the Terms and the Order, and the Terms will prevail over the Order.
2.2.6. "Customer" means the person or entity with whom the Company has contracted under the Contract and his, her or its successors and assigns. These Subscription Terms shall only apply to persons or organizations who are conducting commercial or independent professional activity at the commencement of the agreement.
2.2.7. "Intellectual Property Rights" means all intellectual property rights including but not limited to all copyright, patents, trademarks, design rights, trade secrets, domain names, know-how and other rights of a similar nature throughout the world, whether or not now existing and whether or not registered or registrable, and any applications for registration or rights to make any such application as well as all renewals and extensions of such rights.
2.2.8. "Licence Proposal" means the Company’s written offer to licence the Software to the Customer and includes any written amendments issued by the Company prior to or simultaneous with issue of the Order.
2.2.9. "Order" means the Customer’s written response to the Licence Proposal.
2.2.10. "Services" means all services provided by the Company from time to time.
2.2.11. "Software" means all Standard Software programmes, Software Content and other products supplied by the Company from time to time.
2.2.12. “Standard Software” means the Jedox Suite (including programs, program modules, tools, etc.) based on common requirements of the market and for recurrently arising, comparable and standardized tasks for different users, including the respective and corresponding documentation. It constitutes a standardized platform which can be adapted for individual requirements of different customers through configuration. Jedox provides the respective and then current version of the Jedox Suite.
2.2.13. “Software Content” means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
2.2.14. "Subscription Fee" means the fee payable for the temporary use of the licensed Software.
2.2.15. "Subscription Licence" means the non-exclusive, non-transferable right to use the Software during the Subscription Period, where the Software is hosted on the Customer’s premises and/or a hosting company chosen by the Customer. The rights under this Subscription Licence shall only be granted for the duration of the Subscription Period.
2.2.16. "Subscription Period" means subject to the payment of the Subscription Fee, the period for which the Customer has been granted a licence to use the Software.
2.2.17. "Support & Maintenance" means the performance of support and maintenance services as contractually agreed and defined in the "Terms and Conditions for Software Support Contracts in Business Transactions“ ("support terms“); warranty rights of the Customer according to clause 8 shall remain unaffected; the installation, operation and maintenance of the Software however lies within the sole responsibility of the Customer.
2.2.18. "Terms" means these Terms and Conditions, as amended from time to time.
2.3. All provisions of the Contract are set out in these Terms, the Licence Proposal, the Order and the Acceptance of Order and the Contract contains no other express or implied terms.
2.4. No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.
2.5. Particulars on the Jedox website, in leaflets, catalogues, drawings, brochures and other printed material are illustrations only and form no part of the Contract and are not binding on the Company unless specifically referred to in the Contract.
2.6. The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise, whether express or implied, in relation to the Software or the Services other than as contained in these Terms.
3.1. All technical documents such as drawings, illustrations, descriptions as well as test programmes and quotation documents are the exclusive property of the Company. They must not be made available to third parties or copied, duplicated or used for reproducing any part of the Software. Jedox reserves all ownership, copyrights, and commercial property rights (including the right to register these rights) to all offer documents of Jedox, including test programs, illustrations, and cost estimates. If a quotation is not accepted then all documents must be either returned to the Company or destroyed.
3.2. The Company reserves the right to make technical changes and updates to the Software provided that the changes do not affect the ordinary use of the Software by the Customer.
4.1. After conclusion of the agreement we will make the software available to the customer via download (On- Premises Subscription) or integrated in an external Cloud (Subscription as a Service). The respective version of the Software Content is available in the Jedox Marketplace.
4.2. Delivery times are estimates only unless the Company has agreed in writing to be bound by the delivery date.
4.3. The Company will not be liable to the Customer for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to transport stoppages, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention of public authority, explosion, accident or power outages).
4.4. The Company will notify the Customer of any delay as soon as practicable.
4.5. If the delay is likely to be longer than three months then Jedox as well as the Customer can terminate the Contract immediately on providing written notice of termination to the other party.
5.1. In consideration of payment of the Subscription Fee by the Customer to the Company, the Company grants the Customer a Subscription Licence during the Subscription Period subject to these Terms. The Customer acknowledges that the Company retains the ownership in the Software whether in its original form or as modified during the term of the Contract.
5.2. The Customer is granted the right during the Subscription Period to make copies of the Software to the extent necessary to run and operate the Software on one server respective hosted by one network of remote servers for use by the maximum number of agreed users. The Customer is not permitted to have more than the agreed number of users. Additional Subscription Licences can be acquired for testing, backup and development.
5.3. The Customer may not reproduce, make error corrections, decompile, disassemble, reverse engineer or otherwise modify or adapt the Software or create any derivative works based on the Software unless it is necessary for the Software to be compatible with the operation of other programmes used by the Customer or to rectify mistakes in the Software and the Company has failed to provide the Customer with the necessary information within a reasonable period after being requested to do so by the Customer.
5.4. The Customer may not sell, rent out or otherwise grant sub-licences of the Software.
5.5. The Customer may not authorise the use or copying of the Software by a third party or subcontractor without the written consent of the Company.
5.6. The Customer is not permitted to copy or partially copy the Software on to another disc or USB stick or other storage device apart from for the purpose of making a backup copy. Any backup copies must be clearly marked “Backup Copy”.
5.7. The customer is not allowed to undertake actions that jeopardize the data security or data integrity of our products. In particular, our software licenses must not be used for spamming, illegal manipulation of data or any other form of cyber-attack.
5.8. In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software, Software Content or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
5.9. Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
5.10. The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
5.11. If the Customer breaches any of the above sub-clauses then the Company is entitled to immediately terminate the Contract and cancel the Subscription Licence. Where the Contract is terminated by the Company, the Customer must immediately remove the Software from its computer system and destroy all copies of the Software from its systems as well as all backup copies.
6.1. Unless otherwise agreed in writing, payment for the Subscription Licence for the initial Subscription Period is to be made in accordance with the current price list and is calculated based on a minimum term of twelve months. After the expiry of the initial Subscription Period, unless otherwise agreed in writing, and where a further Subscription Period has not been specifically agreed between the Parties, payment for any further Subscription Period will be calculated in accordance with the prices current at the time of renewal based on the Subscription Fee for a twelve (12) month Subscription Licence.
6.2. Payment, unless otherwise agreed in writing, is due within three (3) working days from the start date of the Subscription Period and is payable one year in advance. After the initial Subscription Period has expired, if not otherwise agreed in writing, payment for the following Subscription Period falls due on the third working day after the commencement of the further Subscription Period.
6.3. Interest is payable on all overdue accounts calculated on a daily basis at the rate of interest equivalent to the prime lending rate of DBS Bank, Singapore, plus 8% until full payment is received by the Company.
6.4. Payment must be made in full, without any set-off, deduction or discount other than as agreed by the Company, as stated in these Terms, the relevant invoice or statement to the Customer, or where there is a binding judgement in favour of the Customer against the Company and all rights of appeal have been exhausted.
6.5. Payment by cheque will only be accepted by prior agreement and will only be applied against any outstanding invoices after it has been credited as cleared funds in the Company’s bank account.
6.6. The Customer is liable for all charges associated with the payment of the invoice, including but not limited to bank charges, account charges and other expenses.
7.1. Unless otherwise agreed in writing, the Contract is for the Subscription Period agreed between the Parties. In the absence of any other written agreement, and if the Contract is not terminated in writing by either Party not less than three (3) months prior to the end of the Subscription Period, on expiry of the Subscription Period, the Contract will automatically renew for a further twelve (12) month period.
7.2. The Company has the right to terminate the Contract immediately at any time by giving written notice to the Customer in any of the following events:
7.2.1. if the Customer fails to make payment when due and payable and the Customer fails to rectify such failure within fourteen business days of written notice to do so;
7.2.2. if the Customer commits a breach or non-observance of any non-essential term of the Contract and the Customer fails to rectify such breach or non-observance within twenty-one days of written notice to do so;
7.2.3. if the Customer enters into liquidation or compounds with its creditors or has a receiver or manager appointed to all or any part of its assets or takes any similar action in consequence of debt or any similar event in respect of the Customer under the law of the jurisdiction;
7.2.4. if the Customer or, if the Customer is a company, any principal officer of the Customer becomes bankrupt or insolvent or enters into any arrangement with its creditors or takes any similar action in consequence of debt or any similar event in respect of the Customer under the law of the jurisdiction;
7.2.5. if there is a change in the shareholding of the Customer, its parent company or its ultimate holding company or in the composition of the board of directors of the Customer, its parent company or its ultimate holding company which, in the opinion of the Customer, adversely affects the interests of or is otherwise unacceptable to the Company.
7.3. If the Contract is terminated or expires for any reason then, in addition and without prejudice to any other rights or remedies available:
(a) the Customer’s right to use the Software immediately ceases;
(b) the Customer must immediately remove the Software from the Customer’s server and/or cloud platforms, destroy all copies of the Software, including all backup copies and notify the Company in writing that this has been done;
(c) the Customer must immediately pay all outstanding fees, if any; and
(d) provide Company with written confirmation that it has completed its obligations under this clause 6.3.
8.1. Nothing in this Contract constitutes a transfer or assignment of any of the Intellectual Property Rights in the Software owned by the Company to the Customer.
8.2. The Customer:
(a) acknowledges and agrees that the Company owns all the Intellectual Property Rights in and to the licensed Software; and
(b) will not directly or indirectly do anything that would or might invalidate or put the Company’s Intellectual Property Rights in or to the Software and Services in dispute.
8.3. If any person makes any claim alleging that any of the Software and Services (or any use of the Software and Services) infringes any Intellectual Property Rights of any person, the Customer must:
(a) promptly notify the Company in writing;
(b) not make any admissions or take any actions in relation to the claim without the Company’s prior written consent;
(c) permit the Company to have complete control over any and all investigations, negotiations, settlement and dispute resolution proceedings relating to the claim; and
(d) cooperate with, assist and act at all times in accordance with the reasonable instructions of the Company in relation to the claim and any consequent investigations, negotiations, settlement and dispute resolution proceedings.
8.4. The Customer acknowledges that the Intellectual Property Rights in and to any content created by the Customer while using the Software and Services in accordance with the terms of the Contract remain the property of the Company.
8.5. The Company warrants that it holds the Intellectual Property Rights to the Software during the Subscription Period and that no third party holds any Intellectual Property Rights in the Software which prevent the Customer from using the Software in accordance with the Contract.
8.6. Unless the Customer has inspected the Software or Services and given written notice to the Company within eight business days after receipt of the Software or provision of the Services that the Software or Services are defective, did not comply with the relevant specifications or descriptions, or that the Software or Services are faulty or damaged, the Software and Services are deemed to have been accepted in good order and condition and compliant with those specifications and descriptions.
9.1. The Company warrants that the contractually agreed quality of the Software is maintained over the duration of the subscription use agreement and that no third-party rights conflict with the contractual use of the Software. The Company shall remedy defects in quality and defects in title that may arise within a reasonable time period after receipt of the Customer's notice of defects.
9.2. The Customer must immediately notify us in writing in the event that Software defects have been discovered. In the case of quality defects time and circumstances of the occurrence of the defects must be indicated.
9.3. If, within eight (8) working days, the Customer does not notify us of defects that are known to him or obvious, the Customer's rights to a reduction of the remuneration or to terminate the Contract on account of the defects are excluded.
9.4. Warranty rights of the Customer are excluded if the Customer makes changes to, or commissions, changes of the Software without our consent unless the Customer provides evidence that the changes have consequences for the analysis and removal of the defect which are acceptable for us and did not cause the defect. The Customer rights due to defects shall remain unaffected on condition that the Customer is entitled to make changes, in particular in exercising the right to correct defects on his own accord, that the changes are made adequately and appropriately, and that they are traceably documented.
9.5. The Company is entitled but not obliged to continuously develop the Software and to make additional features or extensions of the Software available to the Customer by way of updates. The Company is entitled to adjust the technical requirements correspondingly. Prior to the installation of updates the Customer has to make sure that his systems meet the updated system requirements.
9.6. The Company will make its best effort to inform the Customer prior to the provision of updates, whose installation is required for a smooth operation of the Software, about the update, system requirements and the date of the provision. The Customer is obliged to install updates himself within a period of four weeks from the provision of the update. This may also require an update of the required third-party software including the operating system. The Company undertakes to inform the Customer accordingly.
9.7. The support agreed in accordance with the support terms and conditions pursuant to clause 1.2.15 of these Subscription Terms does not restrict the warranty rights of the Customer according to this clause 8.
10.1. The Customer acknowledges and agrees that:
(a) the Customer has determined that the Software is fit for the purpose for which the Customer requires it; and
(b) the Customer has not relied on the Company’s skill and judgement in selecting the Software.
10.2. Except as provided in clause 9.3., the Company is not subject to, and the Customer releases the Company from any liability (including but not limited to Consequential Loss or Damage) arising from any delay in delivery of or any defect or fault in the Software to the full extent permitted by law.
10.3. Any liability of Company for any loss, however caused (including by the negligence of Jedox), suffered by the Customer in connection with any delay by Jedox in providing the Jedox Subscription services, other services of Jedox or any contractual item is limited to an amount equivalent to 3% per annum of the total value of the subscription services (with the total value of the subscription services being the total amounts paid to Jedox by the customer for the provision of the relevant subscription services). The limitation of liability in this clause 9.3 shall not apply in the event of delay due to gross negligence, or in the event of death or injury to life, body, or health.
10.4. If the Terms, despite clause 9.2, or the provisions of any Singapore law imposes on the Company a liability for a defect or fault in the Software then, to the extent to which the Company is entitled to do so, the Company’s liability is limited, at the Company’s option, to:
(a) replacement or repair of the Software;
(b) providing the Services again;
(c) supply of equivalent Software; or
(d) payment of the cost of replacing or repairing the Software or of acquiring equivalent products or having the Services provided by a third party,
and in any case:
10.4.1. the Company will not be liable for any Consequential Loss or Damage or any other loss or damage; and
10.4.2. unless specified otherwise in these Terms, the Company’s total liability to the Customer is limited to the invoice value of the Software or Services, as the case may be.
10.5. The Company is not liable under any circumstances for the loss of the Customer’s data. If the Customer has failed to carry out regular backups of its data, the Company’s liability is limited to the reinstallation of the Software only.
10.6. If Company’s liability is excluded or limited due to any of the aforesaid provisions, this shall also apply to the personal liability of Company’s employees, staff members, representatives, and agents.
The Company may subcontract any of the Services provided under this Contract, provided that the subcontractor carrying out the work has the required skills and experience in the relevant Jedox products.
The customer must indemnify and keep Jedox, its directors, employees and subsidiaries, indemnified against any loss which arises directly or indirectly out of:
(a) any breach of these Subscription Terms by the customer including any breach in respect of which Company exercises a right to terminate;
(b) the Customer or any other person in any way using the Subscription Licences;
(c) any negligent or unlawful acts of the Customer or any of its related parties or their respective employees, officers, contractors or representatives,
except to the extent the relevant loss arises as a direct result of any breach of these Subscription Terms by Company or any grossly negligent or unlawful act of Jedox or any of its personnel.
The Customer must permit the Company (or its nominated auditor) to audit the records and premises of the Customer at any time during the Term and for three (3) years following the end of the Term, on at least ten (10) days written notice for the purpose of confirming the Customer’s compliance with the Contract provided that such audit will not unduly interfere with the conduct of the Customer’s business. If the audit reasonably establishes that the Customer has breached the Contract then the Customer must pay the reasonable cost of the audit.
14.1. The Customer must not, without the prior written consent of the Company, use or disclose the Confidential Information unless expressly permitted to do so by these Terms or required to do so by law or any regulatory authority.
14.2. The Customer may:
(a) use the Confidential Information solely for the purposes of complying with its obligations and exercising its rights under this Contract; and
(b) disclose the Confidential Information to its personnel or advisors to the extent necessary for them to know the information for purposes related to this Contract, but only if reasonable steps are taken to ensure that the confidentiality of the Confidential Information is retained.
14.3. The Customer must implement and maintain effective security measures to prevent unauthorised use and disclosure of the Confidential Information, including by ensuring that all employees, subcontractors or other third parties who have access to the Confidential Information agree to be bound by this clause, whilst it is in the Customer’s possession or control.
14.4. The Customer must return or, at the Company’s option, destroy all Confidential Information of the Company in the Customer’s possession or control on the earlier of the Company’s request or on termination of the Contract for any reason.
14.5. The Customer acknowledges and agrees that the Company may collect, store and use personal information in relation to the Customer or, if the Customer is a company, its directors and officers, for the purposes of considering any credit application from the Customer or any other purpose related and incidental to the business relationship between the Customer and the Company in accordance with any obligations under the Personal Data Protection Act 2012, as may be amended from time to time, and any related act and/or regulations.
14.6. The Company agrees that it will not disclose any personal information of the Customer or its directors or officers to any third party except to obtain credit information concerning the Customer, make an entry of the Customer’s credit report, or to enforce these Terms in accordance with any obligations under the Personal Data Protection Act 2012, as may be amended from time to time, and any related act and/or regulations.
14.7. The Customer agrees that the Company may use the Customer as a trade reference.
15.1. If any provision of these Terms is held by a competent authority to be unlawful, invalid, and unenforceable or in conflict with any rule or law, statute, ordinance or regulation then the validity and enforceability of the remaining provisions are not thereby affected.
15.2. These Subscription Terms and all legal relationships between Jedox and the customer are governed by and construed in accordance with the laws of the Republic of Singapore.
15.3. This Contract for the supply of Software and the provision of Services is governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with this Contract, including any question regarding its existence, validity or termination that cannot be settled amicably by mutual negotiations, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of a single arbitrator to be appointed by the President of the SIAC Court of Arbitration and the language of the arbitration shall be in English.
No failure by the Company to insist on strict performance of any of the terms in these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.
17.1. The customer shall not, without the prior written consent of Jedox, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Terms.
17.2. Jedox may at any time assign, transfer, charge, subcontract or deal in any other manner, with all or any of its rights or obligations under these Terms and Conditions without the consent of the customer.
If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.
19.1. For the purposes of this clause:
19.1.1. "GST" means the goods and services tax as imposed by the GST Law together with any related interest, penalties, fines or other charge;
19.1.2. "GST Amount" means any Payment (or the relevant part of that Payment) multiplied by the appropriate rate of GST (currently 7%);
19.1.3. "GST Law" has the meaning given to that term in the Goods and Services Tax Act, or, if that Act does not exist for any reason, means any Act imposing or relating to the imposition or administration of a goods and services tax in Singapore and any regulation made under that Act;
19.1.4. “Indirect Tax” means any goods or services tax, value added tax, consumption tax or tax of a similar kind;
19.1.5. "Payment" means any amount payable under or in connection with this Contract including any amount payable by way of indemnity, reimbursement or otherwise (other than a GST Amount) and includes the provision of any non-monetary consideration;
19.1.6. "Tax Invoice" has the meaning given to that term by the GST Law; and
19.1.7. "Taxable Supply" has the meaning given to that term by the GST Law.
19.2. The parties agree that:
19.2.1. unless specifically stated otherwise, all Payments have been calculated without regard to GST. The prices quoted in the applicable list of prices and conditions of Company are subject to Indirect Taxes or any other relevant taxes and shipping costs which amounts will be payable by the Customer in addition to the prices;
19.2.2. each Party will comply with its obligations under the GST Law when calculating the amount of any Payment and the amount of any relevant Payments will be adjusted accordingly;
19.2.3. if the whole or any part of any Payment is the consideration for a Taxable Supply, the payer must pay to the payee an additional amount equal to the GST Amount, either concurrently with that Payment or as otherwise agreed in writing;
19.2.4. any reference to a cost or expense in this Contract excludes any amount in respect of GST forming part of the relevant cost or expense when incurred by the relevant party for which that party can claim credit for an input tax; and
19.2.5. the payee will provide to the payer a Tax Invoice.
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Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in Business Transactions
(as of December 2017)
18.1 Offers, deliveries, and other services made by Jedox Pte Ltd (UEN 201626701M) ("Jedox") present or future, relating to the payable use of software within the scope of the Jedox SaaS License to the persons or entities specified in clause 1.2 herein are provided exclusively on the basis of these Terms and Conditions for the Payable Use of Standard Software via Internet (Software as a Service, abbreviated SaaS) in Business Transactions ("SaaS Terms in Business Transactions"). Jedox does not recognize any of general terms and conditions of customers, regardless if these conditions are contrary to, diverging from or otherwise different than these SaaS Terms.
18.2 These SaaS Terms in Business Transactions shall only apply to persons or organizations who are conducting commercial or independent professional activity at the commencement of the agreement ("entrepreneurs"). They do not apply to natural persons who enter into the agreement or acquire services from Jedox for personal, domestic or household purposes or another purpose not attributable to their commercial or independent professional activity.
18.3 Within the contractually agreed term, the performance of support and maintenance services are included as defined in the "Terms and Conditions for Software Support Contracts in Business Transactions" ("support terms"). The provision of Software Content is regulated in the “General Terms and Conditions for the on-premises subscription use (“Jedox Subscription”) of standard software, whereas Software Content means standardized applications of programs, modules of programs, tools etc. of the Jedox Standard Software (Jedox Suite) for defined critical areas, for defined solutions and fields of application (corresponding documentation included). Jedox Software Content is developed according to common requirements of the market and for recurrently arising, comparable and standardized tasks for different users. It speeds up deployment and time to value for Jedox customers and allow to adapt to individual structures, processes, instructions, course of actions etc. through configuration and parametrization. In particular Jedox Models, Connectors and Building Blocks are considered as Software Content.
18.4 Where other products or services are acquired from Jedox, such Jedox training services, Jedox software licensing or Jedox business transaction services, other Jedox terms and conditions may apply to the provision of those services.
19.1 The details and information contained on the Jedox website and in product catalogs shall only become legally
binding components of the agreement if expressly referenced in it.
19.2 By accepting an offer from Jedox or placing an order with Jedox in respect of SaaS services, the customer agrees that it has read, understood and will be bound by these SaaS Terms in Business Transactions, together with the written order confirmation of Jedox and any notices posted by Jedox on its website from time to time pursuant to these SaaS Terms in Business Transactions. If you are entering into these SaaS Terms in Business Transactions as an agent, officer, employee or other representative of the customer, you warrant to Jedox that you have full legal authority to bind the customer to these SaaS Terms in Business Transactions.
19.3 The content of the agreement relationship and the scope of delivery and services shall be governed exclusively by these SaaS Terms in Business Transactions and the written order confirmation of Jedox or, in the case of a binding offer of Jedox and its due acceptance, by these SaaS Terms in Business Transactions and the offer. To be valid, any side agreements, verbal declarations by employees or representatives of Jedox or any related entity of Jedox and amendments to confirmed orders (including changes to items to be delivered) must be confirmed by Jedox in writing; transmission by telecommunications shall be sufficient. The SaaS services to be provided by Jedox to the customer are as set out or referred to in the written confirmation of order or as otherwise agreed by the parties in writing.
20.1 To the full extent permissible by applicable law, product descriptions on the Jedox website or in catalogues, brochures, etc. do not represent guaranteed features.
20.2 The customer acknowledges that nothing in these SaaS Terms in Business Transactions grants the customer any ownership of or rights in respect of the intellectual property in the SaaS services provided by Jedox, the software or other technology or materials created or used by Jedox to provide the SaaS services or any improvements to the SaaS services, software, technology or materials of Jedox created in connection with the provision of the SaaS services. Any intellectual property in respect of the SaaS services provided by Jedox which is created by or vests in the customer is assigned to Jedox immediately upon the intellectual property being created or vesting in the customer and the customer agrees to do all things and execute all documents as is reasonably necessary to effect such assignment.
20.3 Jedox reserves all ownership, copyrights, and commercial property rights (including the right to register these rights) to all offer documents of Jedox, including test programs, illustrations, and cost estimates. If an offer is not accepted or otherwise on written demand by Jedox, the listed documents shall be returned to Jedox without delay.
20.4 Jedox reserves the right to implement technical changes in respect of the Jedox SaaS services or any other aspect of the Jedox services or contractual item, provided that the usual or contractually intended use of the service or contractual item is not significantly impaired.
20.5 Nothing in these SaaS Terms in Business Transactions grants the customer any ownership of or rights to use the trade marks of Jedox. The customer will not adopt, register or attempt to register or use any trade marks which are identical or deceptively similar to the trade marks owned by Jedox.
(q) uploading all of its data to the SaaS infrastructure offered by Jedox;
(r) the day to day use of the Jedox SaaS infrastructure;
(s) obtaining all consents, permits or approvals necessary to upload its data to the Jedox SaaS infrastructure, store its data on the Jedox SaaS infrastructure and otherwise use the Jedox SaaS infrastructure;
(t) ensuring that the use of the Jedox SaaS infrastructure by the customer and the uploading and storage of its data complies with all applicable laws, regulations or codes of conduct;
(u) satisfying itself that the Jedox SaaS infrastructure is compatible with its own hardware, software and internet and network capabilities and maintaining all hardware, software, third party applications and other technology necessary to be able to access and use the Jedox SaaS infrastructure;
(v) any acts or omissions committed by the employees, officers, contractors or representatives of the customer or any of its related parties in relation to the Jedox SaaS infrastructure.
(a) use the SaaS services only for its internal business purposes;
(b) only use and copy the documentation and other materials provided by Jedox in connection with the SaaS services to the extent necessary to use the Jedox SaaS infrastructure;
(c) comply with all policies regarding the SaaS services offered by Jedox which Jedox notifies the customer of from time to time (which notification may be provided by Jedox making the relevant policies accessible via its website);
(d) not use the Jedox SaaS infrastructure in any way or for any purpose other than as contemplated by these SaaS Terms in Business Transactions;
(e) not modify, adapt, reverse engineer, translate, de-compile, disassemble or copy all or any part of the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox;
(f) not attempt to circumvent or break any encryption, decryption or other security device or technological protection measure contained in the Jedox SaaS infrastructure;
(g) not distribute any part of the Jedox SaaS infrastructure or SaaS services for commercial purposes or otherwise sub-license or resell the Jedox SaaS infrastructure or SaaS services;
(h) not create derivative works from all or any part of the Jedox SaaS infrastructure, SaaS services, SaaS materials or any other services offered by Jedox;
(i) not transfer, assign, rent, lease, lend, sell or otherwise dispose of all or any part of the Jedox SaaS infrastructure or the SaaS services; and
(j) not make any part of the Jedox SaaS infrastructure, SaaS services or SaaS materials offered by Jedox publicly available.
(a) to store or forward infringing, defamatory or other illegal and/or illicit content;
(b) to use services and systems provided under this agreement to store or forward malicious codes or other sabotage programs;
(c) to impair or disturb the integrity or performance capacity of the services and system provided under this agreement;
(d) to use the services provided under this agreement to gain illicit access to systems or networks which are interconnected with these services; and
(e) to send spam, mass e-mails or other unwanted messages in violation of applicable laws and regulations.
21.5 In the event that the customer violates any of the aforementioned provisions Jedox may temporally deny the access of customer to the Software or Jedox Marketplace. Further claims of Jedox remain unaffected. We inform the customer of every suspension.
21.6 Should the customer purchase a “Connector” from Jedox for the data exchange between Software and a third-party Software, the customer is obligated to license the third-party Software accordingly.
21.7 The use of a license for Software Content is only permitted in connection with Standard Software. Standard Software Licenses are always “Named User” Licenses.
22.1 Delivery and performance periods (including any timeframes, milestones or delivery dates in relation to services) shall be binding only if expressly confirmed by Jedox. Any delivery or performance periods expressed by Jedox as being a target or estimate will not be binding on Jedox.
22.2 Even if a state of default has already started, the delivery or performance period shall be duly extended in the event of force majeure and any unforeseeable hindrances that occur after the conclusion of the agreement and for which Jedox is not responsible, provided that such hindrances affect the performance of the services owed. This shall apply even if these circumstances occur at upstream suppliers. Jedox shall notify the customer as soon as possible of the beginning and end of such hindrances. If the hindrance lasts longer than three months or it is obvious that it will last longer than three months, either the customer or Jedox may terminate the agreement by providing written notice of termination to the other party.
22.3 Any liability of Jedox for any loss, however caused (including by the negligence of Jedox), suffered by the customer in connection with any delay by Jedox in providing the Jedox SaaS services, other services of Jedox or any contractual item is limited to an amount equivalent to 3% per annum of the total value of the delivery or performance (with the total value of delivery or performance being the total amounts paid to Jedox by the customer for the provision of the relevant service) prorated by the length of the delay. The limitation of liability in this clause 5.3 shall not apply in the event of delay due to gross negligence, or in the event of death or injury to life, body, or health.
Unless agreed otherwise, the prices quoted in the applicable list of prices and conditions of Jedox are subject to Indirect Taxes or any other relevant taxes and shipping costs which amounts will be payable by the customer in addition to the prices.
24.1 Unless agreed otherwise by Jedox in writing, invoices shall be due for payment without any deductions within 30 days of the invoice date. The payment will be deemed made as soon as Jedox has the entire amount at its disposal without recourse ("Receipt of Payment").
24.2 Checks will only be accepted by special agreement between the Parties and will only be deemed as payment after they have been unconditionally credited to Jedox. All costs and expenses incurred in this connection, especially banking, discount, and other fees plus Indirect Taxes or other relevant taxes shall be borne by the customer and shall be due immediately for payment.
24.3 Offsetting, set offs or retention of payments that has the effect of offsetting is only permitted if Jedox provides prior written consent to the offsetting, set offs or retention (which consent may be given or withheld in the sole discretion of Jedox).
24.4 If the customer fails to pay any amounts payable to Jedox in respect of any services provided by Jedox then, without limiting the other rights of Jedox in respect of the non-payment, from the onset of the default until such time as the unpaid amount (together with all interest) is paid in full, Jedox may require payment of interest on all unpaid amounts at the rate fixed from time to time under the Rules of Court promulgated by the Supreme Court of Judicature Act (Cap. 322).
24.5 If it becomes evident after the commencement of the agreement that the entitlement of Jedox to payment or the ability of Jedox to recover payment (including a future payment) from the customer is endangered by the lack of ability to pay on the part of the customer, Jedox may refuse the performance and the actions in preparation of the performance. The right to refuse performance shall cease if the payment is made (including, in the case of a future payment, by the customer making that payment in advance) or collateral or other security is furnished by the customer (which security is acceptable to Jedox in its sole discretion). Jedox may set a period for the customer to pay/to furnish collateral or other security. If this period passes without payment or collateral being provided, Jedox may terminate the agreement by providing written notice of termination to customer.
24.6 Unless expressly stated otherwise, all fees and other amounts payable by the customer under or in connection with these SaaS Terms in Business Transactions have been calculated without regard to any goods or services tax, value added tax, consumption tax or tax of a similar kind ("Indirect Tax"). Notwithstanding anything to the contrary in these SaaS Terms in Business Transactions, if Indirect Tax is imposed upon or is payable by Jedox under or in connection with these SaaS Terms in Business Transactions, the customer must pay to Jedox an amount equal to the Indirect Tax upon demand by Jedox.
24.7 All payments by the customer under or in connection with these SaaS Terms in Business Transactions shall be made in full, without any deduction or withholding in respect of taxes unless the deduction or withholding is required by law. If the customer is required by law to make any deduction or withholding for any taxes from any payments to Jedox under these SaaS Terms in Business Transactions such that Jedox would not receive the full amount of the fees or other amounts payable, the customer agrees to:
(m) deduct or withhold the amount for taxes from the payment;
(n) promptly pay the amount deducted to the relevant government authority on time and otherwise in accordance with the relevant law;
(o) provide to Jedox an original receipt, certificate or other evidence of payment of the deducted or withheld amount; and
(p) pay an additional amount to Jedox at the same time as the affected payment is due so that, after making the deduction or withholding and any further deductions or withholdings on the additional amount payable under this clause 7.7(d), Jedox receives an amount equal to the amount it would have received if no deductions or withholdings had been made.
25.1 The customer is granted the non-exclusive right for the term of the agreement to use the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox defined in the offer by way of remote access via the Internet. The customer may only use the software and process and store the data for its own internal business purposes.
25.2 The customer is not granted any further rights, e.g. the right to modify the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox, to reproduce it, and/or to use it for other purposes not specified herein. The customer is not permitted to reverse engineer, decompile, copy, disassemble, or reproduce the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox or to use any part of it for the purpose of creating a separate application. Moreover, the customer is prohibited from creating any other derived works based on the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox, especially from developing a competing product or service or from copying features, functions, or images.
25.3 Furthermore, the customer is not permitted to market, sell, let, sublicense, license, or otherwise make available the rights granted herein to any third parties, unless the party is a designated user. Designated users are all persons that have been approved by Jedox as being users of the relevant service.
25.4 The router port facing the Internet of the data center used by Jedox is the point of handover for the contractual services and Jedox ceases to be responsible for providing the contractual services once the contractual services are available from that router port.
25.5 The software, the computing power required for the use, and the needed storage space for data (RAM and HD) shall be made available by Jedox or a sub-contractor engaged by it. The individual performance parameters shall be governed by the respective offer.
25.6 Jedox will send the customer the login details required for the use of the software and authorization. The customer is not permitted to give the login details to third parties, unless the party is a user designated to Jedox who was taken into consideration in the calculation of the fee. The customer shall be responsible for all activities that take place due to unauthorized use of the login details. In the case of such unauthorized use by third parties, Jedox shall be notified without delay. The customer shall report new additional users to Jedox before the commencement of their work in order to enable an adjustment of the fee calculation.
25.7 The connection of the customer to the Internet is not part of the subject matter of this agreement. The customer alone shall be responsible for the operability of his Internet connection, including the transmission routes and his own computer.
25.8 The customer alone shall be responsible for the permissibility of the collection, processing, and use of the data entered by the customer within the scope of the use of the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox.
25.9 Operation of the Jedox SaaS infrastructure, SaaS services or any other services offered by Jedox for the customer by third-party companies by way of outsourcing must only be undertaken with the prior written approval of Jedox.
25.10 All trademark rights, copyrights, rights to business secrets, and/or other intellectual property of Jedox shall belong exclusively to Jedox. The customer shall notify Jedox without delay in writing in case third parties assert property rights to the software against it.
26.1 The customer shall only use the Jedox SaaS infrastructure, SaaS services, materials or any other services offered by Jedox and the provided storage and computer space in accordance with these SaaS Terms in Business Transactions. The installation of further software is not permitted. The same applies to the storage of data not directly associated with the use of the contractual software.
26.2 The customer shall duly assist Jedox in the service performance.
26.3 The customer shall observe the usual and accepted security standards. Among other things, this includes regular backups by the customer.
26.4 The customer must protect all login details in order to prevent third-party access. Code words and passwords shall be changed prior to initial use and thereafter at regular intervals. Code words and passwords shall be changed without delay if it is suspected or there are indications that they have become known to third parties.
26.5 The customer guarantees that the information it sends to Jedox is true and always up to date.
26.6 The customer shall check in due time whether the contractual services performed meet the contractual requirements. If this is not the case, Jedox shall be notified without delay. In this case, the customer must give Jedox all relevant information. Moreover, the customer shall ensure that the minimum requirements for the hardware and software as well as the Internet connection utilized by the customer, which are required for the contractual use of the services, are fulfilled. The customer shall observe all specifications of Jedox that concern the contractual services.
26.7 The customer is solely responsible for ensuring that its access to and use of the software and services of Jedox complies with all applicable laws. The customer shall bear all costs, such as customs duties, taxes, other levies, or fees that may be incurred for the use of the software.
26.8 In the event of a breach of the obligations under these SaaS Terms in Business Transactions that the customer must comply with, Jedox may block the customer's access at its expense. This does not relieve the customer of its payment obligations toward Jedox.
26.9 Any disadvantages and additional costs resulting from the obligations listed herein shall be borne exclusively by the customer.
27.1 Unless expressly agreed otherwise between the parties, an availability of 99 percent in respect of the contractual service is ensured on annual average.
27.2 Failures and impairments in connection with the availability and/or provision during a normal maintenance window and/or during maintenance and support, installation, or implementation work coordinated with the customer as well as scheduled downtimes that have been coordinated with the customer or decommissioning during these times shall not be construed as non-availability times.
27.3 Moreover, times during which the contractual service is not available or is only available to a limited extent due to technical or other circumstances outside the realm of influence of Jedox (e.g. force majeure, malfunction in telecommunication lines, third-party faults) shall not be construed as non-availability times.
27.4 Times of non-availability are also time periods during which Jedox temporarily restricts the access to the contractual service due to:
(g) an acute threat to the data, hardware, and/or software infrastructure or data, hardware, and/or software infrastructure of the customer due to external threats (e.g. viruses, port hacking, attacks via Trojans); or
(h) a significant threat to the security of the network operation or the network integrity.
27.5 In the specified times of non-availability, Jedox shall take the legitimate interests of the customer into consideration as far as possible. Jedox shall without delay inform the customer of measures taken, as far as possible. Jedox shall take all steps that can reasonably be expected in order to restore the availability.
27.6 The customer shall without delay report any availability malfunctions to Jedox. The availability will only be deemed impaired insofar as a malfunction is actually on hand. Impairment of the data transfer that originates from the customer's local IT system or malfunction of the customer's connection to the agreed point of handover (e.g. line failure or malfunction at other providers or telecommunication operators) does not represent a malfunction as defined above.
28.1 Jedox shall not be liable for any defects that exists prior to and at the point in time the agreement comes into effect.
28.2 The customer shall report any detected defects of the software to Jedox without delay in writing. In the event of defects in quality, the report shall contain a description of the time of occurrence of the defects and precise details.
28.3 A customer must report to Jedox defects that are known to it or obvious defects within eight workdays. Failure to report the defects will cause the customer to lose its rights to a reduction in fees or termination of the agreement due to these defects. The same applies to concealed defects that are not reported within eight workdays of their discovery.
28.4 If no breach of the agreement can be found following a defect report of the customer, the customer shall refund the costs incurred in connection with the inspection if the unjustified defect report was caused by a fault of the customer.
28.5 For damage due to defects, Jedox shall only be liable up to the limits specified in clause 12.
29.1 The products and services provided by Jedox may be subject to consumer guarantees that cannot be excluded under Singapore law. If customer is entitled to any remedy for breach of the consumer guarantees contained under any relevant Singapore law, then nothing in these SaaS Terms in Business Transactions will operate so as to exclude, restrict or modify the application of any of the provisions of such law when the exercise of a right conferred by such a provision, or any liability of Jedox for a breach of a condition, warranty or guarantee implied by such law would render it void to do so. To the extent permitted by law, Jedox and its related entities expressly limit their liability for a breach of any condition, warranty or guarantee implied by virtue of any relevant Singapore legislation to, at the election of Jedox:
(a) in the case of goods, any one or more of the following:
xvii. the replacement of the goods or the supply of equivalent goods;
xviii. the repair of the goods;
xix. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
xx. the payment of the cost of having the goods repaired; or
(b) in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
29.2 In all other cases of liability of Jedox to customer, all compensation claims including due to the breach of a duty by Jedox, breach of these SaaS Terms in Business Transactions by Jedox and due to tort by Jedox are excluded, so that, to the maximum extent permitted by law, Jedox is not liable for lost profit or other monetary damage incurred by the customer. If Jedox is found to be liable to pay any damages, compensation or other amounts to the customer under or in connection with these SaaS Terms in Business Transactions, such liability will be limited to the amount set out in clause 5.3 (which amount is the maximum, aggregate liability of Jedox to the customer for all damages, compensation, loss, claims or other amounts Jedox is liable to pay to the customer under or in connection with these SaaS Terms in Business Transactions).
29.3 Without limiting any other provisions of these SaaS Terms in Business Transactions, Jedox is not liable for any Consequential Loss (however caused) suffered or incurred by the customer in connection with this agreement or the provision of the services. This clause applies even if Jedox knew or ought to have known that the relevant Consequential Loss would be suffered. Consequential Loss means loss beyond the normal measure of damages and further includes, without limitation, all indirect loss, all loss of revenue, all loss of reputation, all loss of profits, all loss of data, all loss of actual or anticipated savings, all loss of bargain, all lost opportunities, including opportunities to enter into arrangements with third parties, all loss of use, all cost of capital and all costs of substitute goods, facilities or services.
29.4 Without limiting any other provision of these SaaS Terms in Business Transactions, if the customer failed to make backup copies in order to protect itself from loss of data, Jedox’s liability in cases of negligence which results in loss of data shall be limited to the recovery expenses that would have been incurred if backups had been made.
29.5 If Jedox’s liability is excluded or limited due to any of the aforesaid provisions, this shall also apply to the personal liability of Jedox’s employees, staff members, representatives, and agents.
To the maximum extent permitted by law, all claims against Jedox by the customer under or in respect of these SaaS Terms in Business Transactions shall expire after one year ("limitation period"). The limitation period shall begin on the date the customer is aware (or ought reasonably to be aware) of the circumstances giving rise to the claim.
31.1 The parties must comply with their respective obligations under the Personal Data Protection Act 2012, as amended from time to time.
31.2 Jedox shall process customer's personal information or data required to provide the services to the customer in accordance with any obligations imposed on Jedox under relevant privacy or data protection laws and regulations.
31.3 The parties acknowledge that, with respect to all personal information or data that Jedox has access to in relation to the provision of the services by Jedox:
(d) the customer will be responsible for determining and monitoring its compliance with the Personal Data Protection Act 2012 or other relevant privacy or data protection laws and regulations, including ensuring that the access to and use of the services by the customer complies with the Personal Data Protection Act 2012 or other relevant privacy or data protection laws and regulations;
(e) Jedox will not have obligations to monitor compliance by the customer with the Personal Data Protection Act 2012 or other relevant privacy or data protection laws and regulations; and
(f) the customer will obtain all consents, permissions or authorisations required in order for Jedox to be able to access, use, store, process, disclose and otherwise manage personal information or data of the customer as contemplated by these SaaS Terms in Business Transactions.
31.4 Jedox undertakes to ensure that access to customer data is restricted to technical support, cloud operations and consulting teams, and only if they directly require access to the data in order to fulfill Jedox’s obligations in accordance with this Agreement and the relevant data protection laws. Jedox shall ensure that the confidentiality obligations stipulated in this Agreement are enforced.
32.1 The customer shall mark the contents it uploads to the Internet as their own or third-party contents and present his full name and address.
32.2 The customer undertakes not to publish any contents that violate the rights of third parties or any applicable laws. Storage of extremist or immoral content or any other content that Jedox reasonably determines to be unacceptable is not permitted. Jedox may block the customer's access in case that this rule is breached. The same shall apply in case the customer publishes contents that could offend third parties or insult or denigrate persons or groups of people. This shall apply even if no actual legal claim is on hand. Jedox is under no obligation to review the contents of the customer.
32.3 The customer is prohibited (a) from storing or transmitting contents that breach rights, that constitute slander, or that are otherwise unlawful and/or prohibited within the scope of the rights granted under these SaaS Terms in Business Transactions, (b) from using provided services or systems for storing or transmitting malicious code or other malware, (c) from impairing or disrupting the integrity or performance of the provided services, (d) from gaining unauthorized access to the systems or networks associated with the provided services, and (e) from transmitting spam mail, mass mail, or other unsolicited mail in breach of applicable laws.
32.4 In the event of non-compliance, Jedox may block the access.
33.1 Unless agreed otherwise, the fee for the use of the standard software within the scope of the Jedox SaaS infrastructure during the minimum term shall be governed by the current list of prices and conditions of Jedox plus value-added tax. Unless agreed otherwise, after the end of the minimum term, the fee quoted in the current list of prices and conditions of Jedox for the minimum term shall apply plus any GST or other relevant taxes, unless a new minimum term is agreed.
33.2 Unless agreed otherwise, the fee for the agreed minimum term shall be due in advance on the third workday of the agreed minimum term. After the end of the minimum term and if the agreement is not terminated, the fee for the minimum term shall always be due in advance on the third workday of the respective minimum term.
33.3 With respect to the default interest to be paid by the customer in the case of late payment, clause 7.4 shall apply analogously.
34.1 The term of the agreement depends on the period determined in the offer (hereinafter referred to as "minimum term"). Thereafter, it will automatically be extended by the period of the determined minimum term, unless it is terminated by either party with three months' written notice, effective at the end of the minimum term or of an extension term. If no minimum term is determined in the offer, a minimum term of 12 months will be deemed agreed.
34.2 The agreement shall commence upon transmission of the login details to the customer.
17.8 The agreement may be terminated in writing by either party with immediate effect for good cause. For the customer, good cause will consist of a material shortfall of the agreed availability of the software; being a shortfall amounts to availability of more than 10 percent less than the agreed availability percentage.
17.9 Without limiting clause 17.3, Jedox may terminate the agreement at any time and without cause by providing the customer with no less than 30 days’ written notice of termination.
17.10 Without limiting clauses 17.3 and 17.4, Jedox may, by written notice to the customer, terminate the agreement with immediate effect if:
(m) the customer fails to comply with any written notice issued by Jedox requiring the customer to remedy a breach, non-observance or non-performance of the customer’s obligations under these SaaS Terms in Business Transactions within seven business days of receiving that notice from Jedox;
(n) the customer commits a breach of these SaaS Terms in Business Transactions which is incapable of remedy;
(o) the customer goes into liquidation, is wound up, becomes insolvent or has a receiver appointed over all or any substantial part of its assets; or
(p) the customer proposes or enters into any schemes of arrangements with its creditors.
17.11 Notice of termination must be given in writing.
17.12 Upon termination of the agreement taking effect:
(e) the customer must immediately:
(i) cease all usage of the Jedox SaaS infrastructure and software; and
(ii) remove from all storage media and destroy all copies of the Jedox software and login data for the Jedox SaaS infrastructure; and
(iii) pay to Jedox all fees, expenses or other sums payable to Jedox under these SaaS Terms in Business Transactions which have accrued or are payable as at the date of termination; and
(iv) provide Jedox with written confirmation that it has completed its obligations under this clause 17.7(a); and
(f) Jedox ceases to have any obligations under these SaaS Terms in Business Transactions with respect to the provision of the Jedox SaaS infrastructure, SaaS services or any additional services.
For the avoidance of doubt, following termination of the agreement taking effect, Jedox will be entitled to retain any fees paid by the customer, even if such amounts were paid in advance.
24. Indemnity
The customer must indemnify and keep Jedox, its directors, employees and subsidiaries, indemnified against any loss which arises directly or indirectly out of:
(a) any breach of these SaaS Terms in Business Transactions by the customer including any breach in respect of which Jedox exercises a right to terminate;
(b) the customer or any other person in any way accessing or using the Jedox SaaS infrastructure or SaaS services;
(c) any unacceptable content being uploaded to the Jedox SaaS infrastructure;
(d) the uploading of the customer’s data to the Jedox SaaS infrastructure or use of the Jedox SaaS infrastructure by the customer which does not comply with privacy or other laws of any applicable jurisdiction;
(e) the customer’s data being stored or displayed on the Jedox SaaS infrastructure; or
(f) any negligent or unlawful acts of the customer or any of its related parties or their respective employees, officers, contractors or representatives,
except to the extent the relevant loss arises as a direct result of any breach of these SaaS Terms in Business Transactions by Jedox or any grossly negligent or unlawful act of Jedox or any of its personnel.
25. Third Parties
25.1 No one other than a party to these Terms and Conditions, their successors and permitted assignees, shall have any right to enforce any of its terms.
25.2 Should a third party assert property rights concerning the contractual services against the customer, Jedox may, at its own discretion and at its own expense, either modify the contractual services or replace them so that the customer is no longer in breach of a property right.
25.3 The customer shall notify Jedox without delay in writing in case third parties assert property rights (e.g. copyrights or patent rights) to the contractual services against him. The customer authorizes Jedox to conduct the dispute with the third party by itself. As long as Jedox makes use of this authorization, the customer shall not take the initiative to acknowledge the claims of the third party without the approval of Jedox; in this case, Jedox will defend the third-party claims at its own expense and indemnifies the customer against all costs associated with the defense against these claims, unless they are based on conduct of the customer in breach of obligations (e.g. use in breach of the agreement) or any wrongful conduct, negligence or deliberate acts or omission by the customer.
26. Sub-Contractors
Jedox may perform the contractual services (or any part thereof) through third parties as sub-contractors, provided that the respective sub-contractors are adequately qualified.
27.1 The customer undertakes not to disclose any confidential information that becomes known to him during this agreement relationship and not to use this knowledge, especially not for its own business purposes. Confidential information is all information that is only known to a small group of people and that is not publicly known, that is to be kept secret according to the (express or implied) will of Jedox, and in whose non- disclosure Jedox has a legitimate or economic interest.
27.2 The non-disclosure obligation does not apply to knowledge that is publicly accessible or whose forwarding would obviously not result in any disadvantage for Jedox.
27.3 The non-disclosure obligation shall continue to apply for 5 years after the end of the agreement.
.
Jedox may inspect the records and IT systems of the customer in order to verify the compliance with these SaaS Terms in Business Transactions. For this purpose, Jedox may also commission a third party. Jedox shall inform the customer of such an inspection in writing at least ten (10) workdays in advance. As far as possible, the audit shall not impair the business operations of the customer more than necessary.
Jedox may refer to the customer as a reference customer including in Jedox promotional and marketing materials.
33.1 If any provision of these Terms and Conditions is held by a competent authority to be unlawful, invalid, and unenforceable or in conflict with any rule or law, statute, ordinance or regulation then the validity and enforceability of the remaining provisions are not thereby affected.
33.2 These SaaS Terms in Business Transactions and all legal relationships between Jedox and the customer are governed by and construed in accordance with the laws of the Republic of Singapore.
33.3 Any dispute arising out of or in connection with these SaaS Terms in Business Transactions, including any question regarding its existence, validity or termination that cannot be settled amicably by mutual negotiations, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of a single arbitrator to be appointed by the President of the SIAC Court of Arbitration and the language of the arbitration shall be in English.